A single incorrect word choice or a misplaced exclamation point could alter how your message is received and undermine your professionalism.
But the "biggest mistake" in workplace communication — and the hardest one to recover from — is sending emotional emails, says Brandon Smith, a therapist and career coach known as The Workplace Therapist.
"It's a really, really hard skill to master — most people don't correct it until their 30s or 40s — but you should never send an email when you're feeling extremely emotional," says Smith.
"People treat emails, Slacks or other online communication like a casual conversation you're having in the hallway, and it's not."
Next time you get an email or online message that makes you feel enraged, anxious or even euphoric, do the following:
Persons:
Brandon Smith, Smith, it's