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☆ NICE's CEO says AI is 'the ultimate alchemist' that can transform customer-experience solutions
▼ + stars: | 2024-05-30 | by ( Erica Sweeney | ) www.businessinsider.com time to read: +6 min

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Eilam said Enlighten AI "dramatically improves" productivity and efficiency for customer-experience teams by automating many labor-intensive tasks, such as note-taking during customer-service calls. Enlighten Autopilot, one of the products within NICE's Enlighten AI for CX repository, enhances self-service with an AI-powered virtual assistant. Many existing customers are adding Enlighten AI to their portfolios, and NICE is attracting new customers with its AI capabilities. The organization implemented Enlighten AI to monitor 100% of its customer interactions and gather insights about the behaviors influencing customer sentiment.

Persons: —, We've, Barak Eilam, Eilam, Copilot, What's Organizations: NICE, Service, Neptune Intelligence Computer Engineering, Business, Republic Services, Open Network Exchange, ONE, BI Locations: Hoboken , New Jersey

Here's a rapid-fire update on all 33 stocks in Jim Cramer's Charitable Trust, the portfolio we use for the CNBC Investing Club. Below $200 a share is the level we'd get interested in buying more Salesforce stock, Jim said. The industrial name will continue to be a beneficiary of the AI trade due to Eaton's booming data center business. Alphabet : If this mega-cap name experiences a move lower, investors should scoop up shares, Jim said. Nvidia : There's not much more to say about Nvidia in light of another blowout earnings report and the strong guidance accompanying it.

Persons: Jim Cramer's, Jim, Apple's, Goldman Sachs, Salesforce, We've, Danaher, he'd, Walt Disney, We're, Estee Lauder, Eaton, Ford, Motors, Mary Dillon's, It's, Linde, Eli Lilly, Mark Zuckerberg's, Morgan Stanley, we're, Stanley Black, we've, Wynn, Jim Cramer, Michael M Organizations: Jim Cramer's Charitable Trust, CNBC, Club, Apple, Abbott Laboratories, Abbott Labs, Amazon Web Services, Broadcom, Dell, Samsung, Costco Wholesale, Coterra Energy, DuPont De Nemours, DuPont, The, Eaton, Ford, GE Healthcare, Honeywell, Jim, Linde, Microsoft, Nvidia, Palo Alto Networks, Palo Alto, Change, Procter & Gamble, Constellation Brands, Constellation, Modelo, Corona, Federal Reserve, TJX, Marshalls, Wynn Resorts, Jim Cramer's Charitable, Traders, New York Stock Exchange, Santiago, Getty Locations: China, Dover, Eaton, U.S, Maxx, HomeGoods, Wells Fargo, Macau, New York City

☆ Best Buy CEO explains how the company is preparing to sell new AI-enabled computers
▼ + stars: | 2024-05-30 | by ( Julie Coleman | ) www.cnbc.com time to read: +1 min

Best Buy CEO Corie Barry told CNBC's Jim Cramer the electronics retailer is getting ready to sell a slew of new artificial intelligence-enabled personal computers. Amazon , Best Buy , Costco and other retailers will sell the new computers. Best Buy released earnings Thursday morning that showed weaker-than-expected sales, but Barry said on the earnings call that new devices would boost excitement and sales. Barry said Best Buy employees will be trained to help customers get the most from their purchases by explaining the new features. She added that Best Buy is "trying to help bring the story to life no matter who the vendor partner is."

Persons: Corie Barry, CNBC's Jim Cramer, Barry, We've, we've Organizations: Microsoft, Dell, HP, Lenovo, Costco, Qualcomm

☆ AI-driven boost in PC and smartphone upgrades benefits these 5 stocks
▼ + stars: | 2024-05-29 | by ( Morgan Chittum | ) www.cnbc.com time to read: +7 min

At its annual Worldwide Developers Conference next month, it's believed that Apple will share more information about an expected AI-integrated iPhone. Jim Cramer has said that new AI capabilities on devices and for devices will usher in the " greatest refresh cycle in history ." Wireless stands to benefit from the expected increase in iPhone sales because Apple is one of Broadcom's largest customers. If there's a surge in PC sales, in particular, this could boost both Nvidia's Gaming and Professional Visualization segments. As a subscriber to the CNBC Investing Club with Jim Cramer, you will receive a trade alert before Jim makes a trade.

Persons: Satya Nadella, it's, Jim Cramer, It's, Tim Cook, Jim, iPhones, Jim Cramer's, Eugene Mymrin Organizations: Microsoft, Developers Conference, Apple, Broadcom, Nvidia, Computing, Windows, Revenue, Shareholders, China Academy of Information, Communications Technology, Broadcom Wireless, Broadcom's Semiconductor, Nvidia's Gaming, Club, HP Inc, Dell, CNBC Locations: China

☆ Salesforce shares plunge 16% on first revenue miss since 2006
▼ + stars: | 2024-05-29 | by ( Jordan Novet | ) www.cnbc.com time to read: +2 min

Analysts surveyed by LSEG had expected $2.40 in adjusted earnings per share on $9.37 billion in revenue. It's the first time since 2006 that Salesforce fell short on revenue, according to LSEG data. The company now expects adjusted earnings of $9.86 to $9.94 per share, compared with $9.68 to $9.76 three months ago. Analysts polled by LSEG were looking for $9.76 in adjusted earnings per share and $38.08 billion in revenue. During the quarter, Salesforce started selling its Einstein Copilot assistant sales and customer service reps.

Persons: Marc Benioff, LSEG, Salesforce, Einstein, Slack, Robert Hum Organizations: Economic, Revenue, Professional Services Locations: Davos, Switzerland

☆ LLMs, GPUs, and hallucinations — what you need to know about AI
▼ + stars: | 2024-05-29 | by ( Aaron Mok | Jyoti Mann | ) www.businessinsider.com time to read: +6 min

Here's a list of the people, companies, and terms you need to know to talk about AI, in alphabetical order. GPU: A computer chip, short for graphic processing unit, that companies use to train and deploy their AI models. Nvidia's GPUs are used by Microsoft and Meta to run their AI models. Multimodal: The ability for AI models to process text, images, and audio to generate an output. As a profession, prompt engineers are experts in fine tuning AI models on the backend to improve outputs.

Persons: —, Sam Altman, Altman, OpenAI's, Dario Amodei, Claude, Demis, Hassabis, Jensen Huang, Satya, Mustafa Suleyman, OpenAI, Elon Musk, Sam Bankman, Peter Thiel, Bard, James Webb, empiricists Organizations: Service, Business, OpenAI, Google, Nvidia, Microsoft, Bing, Meta, James Webb Space Telescope Locations: OpenAI, Anthropic

☆ Welcome to anti-office Fridays and quiet vacationing
▼ + stars: | 2024-05-24 | by ( Dan Defrancesco | ) www.businessinsider.com time to read: +7 min

In today's big story, we're looking at the push for WFH Fridays and how that plays into the "quiet vacationing" phenomenon . The big storyAnti-office FridaysHector Roquet Rivero/Getty Images; Jenny Chang-Rodriguez/BIWith all due respect to summer Fridays, we've found a year-round replacement: WFH Fridays. But WFH Fridays' staying power remains to be seen. Which brings us back to WFH Fridays. The end result could be employers saying abuse of WFH Fridays means they need you back in the office… for good.

Persons: —, Hector Roquet Rivero, Jenny Chang, Rodriguez, we've, Insider's Juliana Kaplan, Noah Sheidlower, It's, Taiyou Nomachi, millennials, they've, BI's Kelsey Vlamis, haven't, it's, Momo Takahashi, Goldman Sachs, SEB Research, That's, Andrew Caballero, Reynolds, Isabel Fernandez, OpenAI, Scarlett Johansson, Sam Altman, Y Combinator, Tyler Le, Mark Cuban, Vivek Ramaswamy, Burger King, Dan DeFrancesco, Hallam Bullock, George Glover, Grace Lett, Laine Napoli Organizations: Service, Business, Workers, Companies, RBC Capital, Pujol, BI, Microsoft, Google, Bloomberg, Finance Ministers, Central Bank Governors Locations: Dublin, Germany, Meta, BuzzFeed, New York, London, Chicago

☆ JPMorgan's private bank is launching a generative AI tool. A top exec walks us through her tech strategy and how she wants to transform bankers' jobs.
▼ + stars: | 2024-05-23 | by ( Bianca Chan | Hayley Cuccinello | ) www.businessinsider.com time to read: +6 min

JPMorgan is testing a generative AI "copilot" within its private bank, a move that is already saving advisors a couple of hours a day. AdvertisementHow Donnelly's team drives innovation in the private bankJPMorgan's private bank caters to clients with at least $10 million in assets. The unit's $974 billion in assets are managed by just over 3,500 client advisors. When the CEO of JPM's private bank tapped an advisor with little to no technical experience to lead digital product for his division, it was intentional. He didn't "want the individuals that are deciding the advisor experience and client experience not to sit amongst the front-office users," she said.

Persons: Karen Donnelly, Donnelly, Morgan Stanley, Mary Erdoes, Dan Pinto's, JPMorgan's, She's, aren't, David Frame, —, Donnelly doesn't, gunning Organizations: Service, JPMorgan, Business, Advisors, ChatGPT

☆ JPMorgan is making a big bet on AI. Here's how its private bankers are using it.
▼ + stars: | 2024-05-23 | by ( Bianca Chan | Hayley Cuccinello | ) www.businessinsider.com time to read: +6 min

☆ Microsoft is planning AI computing resources for a LinkedIn 'Copilot,' internal document shows
▼ + stars: | 2024-05-23 | by ( Ashley Stewart | ) www.businessinsider.com time to read: +2 min

Read previewMicrosoft is planning AI computing resources for a LinkedIn Copilot, according to an internal document. The planning document, viewed by Business Insider, lists "LinkedIn" among existing Copilots like GitHub, Security, and Azure. It's unclear what the reference to LinkedIn Copilot specifically means. However, the AI computing resources planned for LinkedIn Copilot in the document suggest bigger plans than the existing AI tools, a person familiar with the planning said. There has so far been no mention of a LinkedIn Copilot.

Persons: —, Elon Musk Organizations: Service, Business, Microsoft, LinkedIn Copilot, LinkedIn, Elon, Meta

☆ Nvidia stock keeps hitting records. Can investors with little to no shares still buy?
▼ + stars: | 2024-05-23 | by ( Zev Fima | ) www.cnbc.com time to read: +10 min

While known for sizeable pullbacks in the past, the upward trajectory of Nvidia's stock last year and this year cannot be denied. We've been in Nvidia stock since 2019, years before the AI revolution was sparked by ChatGPT's viral moment shortly after its late 2022 launch. Through its Nvidia AI Enterprise service, Nvidia is in the process of building out a potentially massive software business. With that, let's think about Nvidia stock from the perspective of a long-term investor— and that's the key consideration, the investment horizon. At the beginning of the year, Nvidia stock traded at $481 per share on a $20.80 forward earnings estimate or a forward P/E multiple of 23 times.

Persons: We've, Jim, —, Jensen Huang, Leonardo da Vinci, Jim —, it's, It's, you've, Nvidia's, Colette Kress, Tesla, Kress, Jim Cramer's, Jim Cramer, Josh Edelson Organizations: Nvidia, Club, Apple, Enterprise, Devices, Intel, Investing, GE, NVIDIA, CNBC, SAP Center, Afp, Getty Locations: San Jose , California

☆ The Washington Post publisher disclosed the paper lost $77 million last year. Here’s his plan to turn it around
▼ + stars: | 2024-05-23 | by ( Oliver Darcy | ) edition.cnn.com time to read: +5 min

Lewis’ plan, however, included more than just revamping The Post’s subscription offerings. While The Post clearly plans to bet big on infusing its products with A.I., it wants to emphasize the human element of its journalism. Whether the multi-pronged initiative is enough to turn The Post around, of course, remains to be seen. But the new publisher voiced confidence that these measures will put The Post on track for success. “I really hope at some point in the future, when you look back on this day,” he told staffers, “it’s actually quite a significant day in the history of our company.”

Persons: Will Lewis, strode, Lewis, “, ” Lewis, I’m, Axios, we’ve, ” Karl Wells, Lewis ’, Vineet Khosla, ”, Sally Buzbee, Kathy Baird, “ it’s Organizations: New York CNN, The Washington Post, Brit, Apple, POLITICO, Silicon Locations: New York

☆ Strong spending is obscuring an economy that isn’t working for many Americans
▼ + stars: | 2024-05-22 | by ( Nicole Goodkind | ) edition.cnn.com time to read: +9 min

New York CNN —Even after years of inflation, geopolitical chaos and recession in Europe, the US economy remains robust and resilient. Unemployment rose to 3.9% last month, lower-income consumers are spending less and businesses are limiting employee hours and pay. A recent survey by Santander Bank of its customers found that while inflation fears have largely subsided, middle-income Americans are pessimistic about the economy. Those Americans could still be suffering, but their stories are obscured by data that paints a broad picture of a resilient economy. Piepszak, meanwhile, now leads the company’s newly combined commercial and investment bank with her co-CEO Troy Rohrbaugh.

Persons: ”, Gregory Daco, haven’t, Skyler Weinand, Regan, “, ” Nanette Abuhoff Jacobson, Bryan Mena, What’s, Jamie Dimon, Here’s, Dimon, he’s, —, ” Dimon, can’t, “ Dimon, Marianne Lake, Jennifer Piepszak, Piepszak, Troy Rohrbaugh, Rohrbaugh, Mary Erdoes, Jeremy Barnum, Daniel Pinto, COOs Gordon Smith, Smith, Satya Nadella, Bing Organizations: CNN Business, Bell, New York CNN, Regan Capital, Santander Bank, Hartford Funds, Bureau of Labor Statistics, Federal Reserve, JPMorgan, JPMorgan Chase, Bank of America, Microsoft Locations: New York, Europe, Redmond, Washington

☆ Microsoft, Khan Academy provide free AI assistant for all educators in US
▼ + stars: | 2024-05-21 | by ( Eric Rosenbaum | ) www.cnbc.com time to read: +5 min

Microsoft is partnering with tutoring organization Khan Academy to provide a generative AI assistant to all teachers in the U.S. for free. Khanmigo for Teachers, which helps teachers prepare lessons for class, is free to all educators in the U.S. as of Tuesday, with the financial support of Microsoft. Microsoft and Khan Academy are also planning to provide more AI-powered math tutoring to students through a new open-source small language model from Microsoft's Phi-3 AI technology. The relationship between the tech giant and education nonprofit will also feed back into Microsoft's Copilot AI, with more Khan Academy content added, and Khan content brought into Microsoft Teams for Education, an existing free communication app for students and teachers. Microsoft co-founder Bill Gates recently recommended Khan's new book on AI in education.

Persons: Sal Khan, Sam Altman, Greg Brockman, zeroed, Khan, Nadia, Alan Turing's, Khanmigo, Bill Gates, Gates Organizations: Microsoft, Academy, Khan Academy, CNBC, Khan, CNBC's Technology, Phi, Microsoft Teams, Education Locations: U.S

☆ Microsoft thinks it found a way to make PCs relevant again
▼ + stars: | 2024-05-21 | by ( Samantha Murphy Kelly | ) edition.cnn.com time to read: +4 min

CNN —Microsoft jumped headfirst into building artificial intelligence directly into its Windows operating system on Monday, announcing new AI computers that could help ramp up flagging PC sales. The computers, which are packed with processors that power advanced AI tools, come as PC sales have stalled for years. Microsoft isn’t alone in its AI PC ambition. Dell and Lenovo also recently debuted AI-first PC computers under the Copilot+ AI umbrella, an emerging category that experts widely believe will become the next stage of computing. Last month, Microsoft reported quarterly profits of $21.9 billion, up from $18.3 billion a year ago.

Persons: Satya Nadella, “, ”, Bing, Dell, ” Geoff Blaber, Blaber, Jitesh, tailwinds Organizations: CNN, Microsoft, Lenovo, Apple, Developers, CCS Insight, IDC Locations: Seattle, Wisconsin

☆ Jamie Dimon might finally be ready to call it quits
▼ + stars: | 2024-05-21 | by ( Dan Defrancesco | ) www.businessinsider.com time to read: +7 min

The big storyA retirement loomsMarianne Ayala/BIThe world's most recognizable banker might finally be ready to call it quits. The comings and goings of Wall Street executives are common, even at the highest levels. Wall Street has long speculated about who will ultimately succeed Dimon. Martin Gruenberg has told staff he'll stand down as chairman once a replacement has been found , per The Wall Street Journal. A report from the Wall Street Journal says the company hopes to conduct its next implant in June.

Persons: —, Jamie Dimon's, Marianne Ayala, Jamie Dimon, Insider's Paul Squire, nodded, Morgan Stanley, JPMorgan's, Tom Williams, Dimon, Jennifer Piepszak, Marianne Lake, Troy Rohrbaugh, BI's Reed Alexander, Reed, M, Alyssa Powell, Goldman Sachs, Lindsay MacMillan, Nancy Lazar, Piper, Martin Gruenberg, OpenAI, Scarlett Johansson, Sam Altman's, Andrea Chronopoulos, they're, Dan DeFrancesco, Jordan Parker Erb, Hallam Bullock, George Glover Organizations: Service, Navy SEAL, Business, JPMorgan, Street, Citi, Bank, Inc, Getty, Wall, Dimon, Bank of America, FDIC, Microsoft, Wall Street Journal Locations: New York, London

Microsoft's Build keynote kicked off at 12 p.m. CEO Satya Nadella is expected to give updates on Microsoft's generative AI products, like Copilot. Microsoft leaned further into its AI agent Copilot with new Copilot+ PCs announced on Monday. The annual Microsoft Build developer conference keynote kicked off at 12 p.m. ET on Tuesday, and CEO Satya Nadella is expected to unveil Microsoft's latest generative AI offerings, including Copilot.

Persons: Satya Nadella, — Organizations: Microsoft, Service, Google, Business

☆ Microsoft just announced AI computers that start at $999 — check out the Copilot+ PCs
▼ + stars: | 2024-05-20 | by ( Ana Altchek | ) www.businessinsider.com time to read: +1 min

Microsoft unveiled its new AI-powered Copilot+ PCs at a press event. Copilot+ PCs offer up to 20 times more AI power and 22 hours of battery life, according to Microsoft. Pre-orders start today at $999, with availability from June 18 from brands like Microsoft Surface, Dell, and HP. Microsoft just unveiled a new line of Windows PCs designed for AI at a press event Monday. The new line, called Copilot+ PCs, is the fastest and most intelligent Windows model of a PC built yet, according to Microsoft.

Persons: — Organizations: Microsoft, Dell, HP, Service

☆ Microsoft announces new PCs with AI chips from Qualcomm
▼ + stars: | 2024-05-20 | by ( Jordan Novet | ) www.cnbc.com time to read: +3 min

Copilot+ PCs with AMD and Intel chips will follow, Microsoft said during a press keynote address on its campus in Redmond, Washington. AI models will be able to generate images based on written descriptions as well as drawings. Microsoft is banking on Qualcomm's energy-efficient Arm -based chips that can handle AI models to defend its Windows franchise. The new PCs can run some AI models locally without an internet connection. Microsoft has had little success in getting people to adopt Arm-based Windows computers, which haven't always performed as well as PCs running Intel or AMD chips.

Persons: Satya Nadella, Snapdragon, haven't, Morgan Stanley Organizations: Microsoft Corp, Microsoft, Windows, Qualcomm, Lenovo, Dell, HP, Asus, Acer, Samsung, AMD, Intel, Apple Locations: Jakarta, Indonesia, Redmond , Washington

☆ Can Artificial Intelligence Make the PC Cool Again?
▼ + stars: | 2024-05-20 | by ( Karen Weise | Brian X. Chen | ) www.nytimes.com time to read: 1 min

The race to put artificial intelligence everywhere is taking a detour through the good old laptop computer. Microsoft on Monday introduced a new kind of computer designed for artificial intelligence. The machines, Microsoft says, will run A.I. systems on chips and other gear inside the computers so they are faster, more personal and more private. The new computers, called Copilot+ PC, will allow people to use A.I.

Organizations: Microsoft, Acer, Asus, Dell, HP, Lenovo, Samsung

☆ Stock market today: US stocks mixed as Wall Street gears up for big week of AI updates
▼ + stars: | 2024-05-20 | by ( Matthew Fox | ) www.businessinsider.com time to read: +2 min

US stocks traded mixed on Monday after last week's rally to record highs. Investors are preparing for a big week of AI updates, with Nvidia earnings on deck. Microsoft is set to unveil new product and AI updates at its 2024 Build conference. AdvertisementUS stocks were mixed on Monday, wavering slightly after last week's run to record highs in the wake of an encouraging April inflation report. Microsoft's 2024 Build Conference is the other big AI event of the week, and will showcase new hardware and software products from the company.

Persons: —, Copilot, Dan Ives Organizations: Nvidia, Microsoft, Service, Investors, Excel, Federal, PMI Locations: Here's

☆ Microsoft's Yusuf Mehdi on Copilot, new PCs and AI future
▼ + stars: | 2024-05-20 | by ( ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailMicrosoft's Yusuf Mehdi on Copilot, new PCs and AI futureMicrosoft's Yusuf Mehdi joins 'Power Lunch' to discuss the company's unveiling of new products and apps.

Persons: Microsoft's Yusuf Mehdi, Copilot

☆ Microsoft is about to show off its next move in AI. Here's what to expect.
▼ + stars: | 2024-05-20 | by ( Ana Altchek | ) www.businessinsider.com time to read: +5 min

Read previewIt's about to be a big week for Microsoft. Copilot and other AI features in WindowsWedbush analysts expect Microsoft to roll out more Copilot and AI features into its consumer and enterprise product stack. Related storiesIves said putting AI features into Windows will give developers the foundation to build AI use cases through Windows and, ultimately, Azure. Ives said the new AI Surface updates will start a new PC-driven cycle that's "AI-led, from Dell to Microsoft, and ultimately to Apple as well." But according to Ives, Microsoft will be a "showstopper."

Persons: —, Dan Ives, Wedbush's, Wedbush, Ives, Google Organizations: Service, Microsoft, Google, Business, Windows, Oracle, Apple, Dell, Ives

Microsoft Chief Executive Officer (CEO) Satya Narayana Nadella speaks at a live Microsoft event in the Manhattan borough of New York City, October 26, 2016. Microsoft 's Build developer conference kicks off on Tuesday, giving the company the opportunity to showcase its latest artificial intelligence projects, following high-profile events this month hosted by OpenAI and Google . Microsoft CEO Satya Nadella said in January that 2024 will mark the year when AI will become the "first-class part of every PC." Now, PC users will get to hear more about how AI will be embedded in Windows and what they can do with it on new AI PCs. Demand for PCs was "slightly better than expected," Microsoft CFO Amy Hood said on the company's quarterly earnings call last month.

Persons: Satya Narayana Nadella, Satya Nadella, OpenAI, Morgan Stanley, Erik Woodring, Amy Hood Organizations: Microsoft, OpenAI, Google, Windows, Bing, Dell, Technology, Gartner Locations: Manhattan, New York City

☆ The future of Microsoft's Copilot
▼ + stars: | 2024-05-17 | by ( ) www.cnbc.com time to read: 1 min

Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailThe future of Microsoft's CopilotCNBC’s Steve Kovach joins ‘Halftime Report’ to discuss the latest news on Microsoft's big AI event on Monday.

Persons: Copilot, Steve Kovach

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