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☆ Robots might solve Chipotle's portion complaints. But there's a big reason they won't replace humans — yet.
▼ + stars: | 2024-07-25 | by ( Lloyd Lee | ) www.businessinsider.com time to read: +7 min

For years, customers have griped about their portion sizes at the fast-food chain, and Chipotle has vigorously defended itself. "There have been no changes in our portion sizes, and we have reinforced proper portioning with our employees," Laurie Schalow, Chipotle's chief corporate affairs and food safety officer, told Business Insider. "Yes, you can have the same customization with a digital makeline, but you are more constrained in what you can do." technically the robot but i've seen the robot referenced broadly as a "digital makeline." The analyst added that robots could be a solution for digital orders, which Chipotle has said it plans to do.

Persons: —, Chipotle, Laurie Schalow, Wells, Danilo Gargiulo, Gargiulo, Daniel Fukuba, we're, Fukuba, Brian Niccol's, Chipotle's, Niccol, Fortune, de gallo, Niccol didn't Organizations: Service, Business, BI Locations: AllianceBernstein, Chipotle, San Jose , California, pico

☆ Are Chipotle Burritos Getting Smaller? Not on Purpose, Its C.E.O. Says
▼ + stars: | 2024-07-25 | by ( Sarah Hurtes | ) www.nytimes.com time to read: +1 min

Chipotle Mexican Grill has built its fast-casual burrito dominance largely on consistency and size. Amid a storm of customer complaints on social media, accusing the chain of serving smaller portions in their burritos and burrito bowls, Chipotle’s chief executive, Brian Niccol, firmly denied that the company’s portion policies had changed. “First, there was never a directive to provide less to our customers,” he said during an earnings call Wednesday. “Generous portion is a core brand equity of Chipotle. It always has been, and it always will be.”Still, Mr. Niccol said the complaints had led him to re-examine Chipotle’s practices across its operation.

Persons: Brian Niccol, ”, Niccol

☆ That Chipotle portion-size social media drama might mean more 'generous' meals for some customers
▼ + stars: | 2024-07-24 | by ( Alex Bitter | ) www.businessinsider.com time to read: +1 min

Chipotle has taken action after some customers complained about small portion sizes at the chain. The company found stores that got "outlier portion scores" in surveys, CEO Brian Niccol said. Chipotle never gave "a directive to provide less to our customers," Niccol added. Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy .

Persons: Chipotle, Brian Niccol, Niccol, — Organizations: Service, Business

☆ Chipotle’s CEO weighs in on the burrito bowl portion size debate
▼ + stars: | 2024-07-24 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +2 min

New York CNN —Customers on social media have been furious with Chipotle for allegedly skimping on its burrito bowl portions this year. “First, there was never a directive to provide less to our customers,” CEO Brian Niccol said during an earnings call Wednesday. In June, a Wells Fargo analyst ordered and weighed 75 Chipotle burrito bowls with white rice, black beans, chicken, pico de gallo, cheese and lettuce across eight Chipotle locations in New York City. The bowls weighed roughly the same for in-store orders and online orders, but some locations served bowls that weighed 33% more than other locations. Some burrito bowls went to extremes, with one topping out at 27 ounces in one location, and a meager 14 ounces in another.

Persons: Chipotle, Brian Niccol, ” Niccol, pico de, ” Niccols, Nathaniel Meyersohn Organizations: New, New York CNN Locations: New York, Wells, New York City

☆ Chipotle earnings and revenue top estimates, restaurant traffic rises again
▼ + stars: | 2024-07-24 | by ( Amelia Lucas | ) www.cnbc.com time to read: +3 min

Chipotle Mexican Grill on Wednesday reported quarterly earnings and revenue that topped analysts' expectations as it saw higher traffic at its restaurants, bucking an industry slowdown. Shares of the company rose about 13% in extended trading before losing most of those gains and settling around 3% higher. The company's same-store sales rose 11.1% in the quarter, topping StreetAccount estimates of 9.2%. Chipotle opened 52 new company-owned locations and one new international licensed restaurant during the quarter. The company reiterated its full-year outlook that same-store sales will grow by a mid- to high-single-digit percentage.

Persons: Chipotle, Brian Niccol, Niccol Organizations: LSEG, Executives, PepsiCo, McDonald's Locations: Texas

☆ Chipotle CEO Brian Niccol: Consumers continue to talk about tightening up
▼ + stars: | 2024-07-24 | by ( ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailChipotle CEO Brian Niccol: Consumers continue to talk about tightening upBrian Niccol, Chipotle CEO, joins CNBC's Kate Rogers and 'Closing Bell Overtime' to talk Chipotle's quarterly results that sent shares skyrocketing in overtime.

Persons: Brian Niccol, Kate Rogers

☆ Cramer says Carvana pulls a 'rabbit out of a hat,' slams Mastercard, Visa downgrade
▼ + stars: | 2024-07-10 | by ( Matthew J. Belvedere | ) www.cnbc.com time to read: +2 min

CEO Brian Niccol told Cramer that's not the case. CEO Ernie Garcia "pulled the rabbit out of a hat," Cramer said. "This is a classic case of whenever you sell these stocks ... you end up regretting it," Cramer said. They have no credit risk. I don't think you downgrade these stocks going into a slowdown where you might have credit risk."

Persons: Jim Cramer's, Sasan Goodarzi, Jim Cramer, Jack Hartung, He'll, Adam Rymer, Cramer, Chipotle, Brian Niccol, Cramer that's, Monish Patolawala, Bill Brown, Needham, Ernie Garcia Organizations: CNBC, Club, Intuit, Karma, Archer, Daniels, Midland, Mastercard, Visa, Bank of America

And at some Chipotle locations, customers filmed workers to try to make sure they didn't skimp on their burrito bowls. The three joined a growing list of consumer brands contending with customers' deep frustration over high prices — and wariness that prices will only rise more. Walmart, on the other hand, said the new price tags will cut a tedious task from store workers' to-do lists. They eliminate the need for store workers to swap out traditional paper tags. Shoppers at a Walmart store in Secaucus, New Jersey, US, on Tuesday, March 5, 2024.

Persons: Wendy's, Jean, Pierre Dubé, David Chavern, Donald Trump, Joe Biden, Kevin Lamarque, hasn't, Dianna Campbell, she's, Campbell isn't, Biden, skimping, Sen, Bob Casey, Andrea Foote, Tricia Moriarty, it's, Jim Cramer, CNBC's, Brian Niccol, Chipotle, We've, Wells, Zachary Fadem, Brandon Bell, It's, Kirk Tanner, Yuki Iwamura, Cristina Rodrigues, Gabby Jones Organizations: Walmart, University of Chicago Booth School of Business, Consumers, U.S . Bureau of Labor Statistics, Consumer Brands Association, Procter, Gamble, Pew Research, Pew, Reuters Shrinkflation, Federal Reserve, Customers, Gatorade, PepsiCo, CNBC, Chipotle, New York, Mexican Grill, Getty, American Farm Bureau Federation, Bloomberg, University of Chicago Locations: U.S, Goffstown , New Hampshire, Manhattan, New York City, Mexican, Austin , Texas, Queens, New York, Europe, Secaucus , New Jersey, US

☆ Chipotle CEO Brian Niccol sits down with Jim Cramer
▼ + stars: | 2024-05-29 | by ( Jim Cramer | ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailChipotle CEO Brian Niccol sits down with Jim CramerChipotle CEO Brian Niccol joins 'Mad Money' host Jim Cramer to talk customer behavior, a recent TikTok trend impacting employees, quarterly results and more.

Persons: Brian Niccol, Jim Cramer

☆ Chipotle CEO on TikTok trend: We've never shrunk the portions, filming is rude to employees
▼ + stars: | 2024-05-29 | by ( Jim Cramer | ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailChipotle CEO on TikTok trend: We've never shrunk the portions, filming is rude to employeesChipotle CEO Brian Niccol joins 'Mad Money' host Jim Cramer to talk customer behavior, a recent TikTok trend impacting employees, quarterly results and more.

Persons: Brian Niccol, Jim Cramer

☆ Chipotle CEO discusses viral TikTok trend, company's first-ever stock split
▼ + stars: | 2024-05-29 | by ( Julie Coleman | ) www.cnbc.com time to read: +1 min

In a Wednesday interview with CNBC's Jim Cramer, Chipotle CEO Brian Niccol addressed a recent TikTok trend that claims the fast food chain is skimping on portion sizes. Dubbed the "Chipotle phone method," the trend involves some users on Tiktok filming Chipotle workers as they get orders ready in order to receive more toppings. Niccol also discussed Chipotle's first-ever stock split. One Chipotle share is currently worth $3,072.85, and the split is expected to take effect in June. "There's a lot more excitement when you can buy a whole share or get a couple shares," Niccol said.

Persons: CNBC's Jim Cramer, Brian Niccol, Niccol, Chipotle, We're, Chipotle's, Jack Hartung

"Consumers continue to be even more discriminating with every dollar that they spend as they faced elevated prices in their day-to-day spending," McDonald's CEO Chris Kempczinski said on the company's conference call in late April. Paul Weaver | SOPA Images | Getty ImagesFor more than two years, consumers have dealt with sharply rising prices. But that doesn't mean the actual prices seen on grocery store shelves or restaurant menus will fall, and shoppers are feeling that pinch. While some CEOs have said that consumers are growing more cautious, others — like those in the airline industry — have celebrated strong and persistent spending. Corporate misfires can also lead to disappointing sales, even if their shoppers aren't necessarily pulling back on their spending.

Persons: Chris Kempczinski, Burger, Paul Weaver, Jerome Powell, Aurelia Concepcion, Concepcion, it's, Joe Raedle, Brett House, John David Rainey, Ramon Laguarta, Ed Bastian, We're, Daniel Slim, Brian Niccol, Calvin McDonald, Laxman Narasimhan, Sara Senatore, Spencer Platt Organizations: DAL, Washington Post, Home, Delta Air Lines, Consumers, of Labor, CPI, KFC, Starbucks, Columbia Business School, Walmart, Finance, CNBC, PepsiCo, Gatorade, Pepsi, United, Delta Airlines Boeing, Owen Roberts International, AFP, Getty, Delta, Target, Bank of America Locations: Manhattan, Bloomsburg , Pennsylvania, New York, Georgia, Ohio, Miami , Florida, U.S, Delta, Europe, Asia, Japan, George Town, Cayman Islands, New York City

☆ Corporate earnings solid so far, despite threats from a slowing economy and sticky inflation
▼ + stars: | 2024-04-29 | by ( Bob Pisani | ) www.cnbc.com time to read: +6 min

Valuations coming down So if earnings are up, why is the S & P off its highs? Today, a month later, 2024 earnings estimates are essentially the same but the multiple has declined to 20.8. The S & P 500 hit a low of 4,117 on Oct. 27 and only recovered when rates came down in early November. There are some big drags on earnings Some companies are seeing large declines in earnings estimates that are weighing on their sectors. When including this one-time item, the S & P 500 earnings growth rate for the first quarter declines to 5.6%, from 8.7%, LSEG has noted.

Persons: Goldman Sachs, JPMorgan Chase, Morgan Stanley, Christopher Suh, Stephen Squeri, Hess, Nick Raich, LSEG, Hal Lawton, Brian Niccol, CNBC's Kate Rogers, Horton, Paul Romanowski, Kimberly, Clark, Michael Hsu Organizations: Companies, Netflix, JPMorgan, GE Aerospace, Caterpillar, Microsoft, Merck, Ford, Waste Management, Royal, Consumer, American Express, Energy, Marathon Petroleum, Apache, Valero Energy, Oil, Occidental Petroleum, Devon Energy, ConocoPhillips, Exxon Mobil, Scout, Bristol Myers Squibb, Karuna Therapeutics, Boeing, Nvidia, Meta, AMD Locations: financials, industrials, Royal Caribbean, North America

☆ Chipotle says its service is much faster now, and it means fewer people are bothering to order ahead
▼ + stars: | 2024-04-26 | by ( Grace Dean | ) www.businessinsider.com time to read: +4 min

Chipotle's CFO said that says that fewer customers are ordering ahead as its service speeds up. A key metric for the chain is how many entrées each restaurant makes in its peak 15 minutes. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementChipotle says that its service is becoming so much speedier that fewer customers are bothering to order ahead on its app. During the pandemic, many fast-food and fast-casual chains rolled out ways for customers to order ahead so that customers could skip the line.

Persons: —, Chipotle, Jack Hartung, Brian Niccol, Niccol, Hartung Organizations: Service, Business, Boston

☆ Chipotle had to rename its barbacoa burrito filling because customers didn't know what it was
▼ + stars: | 2024-04-25 | by ( Grace Dean | ) www.businessinsider.com time to read: +1 min

Chipotle renamed its barbacoa filling because customers didn't know what it was. It has now been renamed "braised beef barbacoa," its CEO said. AdvertisementChipotle's CEO said it had to rename its barbacoa burrito filling because diners weren't sure what it was. "Many of our guests did not know that barbacoa was braised beef," CEO Brian Niccol told analysts at the company's first-quarter earnings call on Monday. The item, which is labeled on its US menu as "beef barbacoa" and in its ads as "braised beef barbacoa," is available as a filling for burritos, burrito bowls, salad bowls, tacos, and quesadillas.

Persons: Chipotle, Barbacoa, —, barbacoa, Brian Niccol Organizations: Service, Business Locations: Mexico

☆ Hopefully we can navigate inflation without price increases, says Chipotle CEO
▼ + stars: | 2024-04-24 | by ( ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailHopefully we can navigate inflation without price increases, says Chipotle CEOBrian Niccol, Chipotle CEO, joins 'Closing Bell Overtime' and CNBC's Kate Rogers to talk quarterly results, the state of the consumer, impact of inflation and more.

Persons: Brian Niccol, CNBC's Kate Rogers

☆ Chipotle says California's minimum wage pushed menu prices up nearly 7%
▼ + stars: | 2024-04-24 | by ( Dominick Reuter | ) www.businessinsider.com time to read: +1 min

The effects of California's $20 minimum wage for fast food workers are starting to show. This translated to a 7% menu price increase at Chipotle locations in California. AdvertisementCalifornia's $20 wage for fast food workers is just a few weeks old, and the effects on workers and customers are beginning to emerge. At Chipotle, the law drove a 20% increase in wages for its restaurant staff in the Golden State, the company said during its earnings call on Wednesday. To offset that cost, menu prices notched up about 6% to 7% for customers in California, CEO Brian Niccol said.

Persons: Chipotle, —, Brian Niccol Organizations: Service, Golden State, Business Locations: California, Chipotle, Golden

☆ Chipotle reports big earnings beat, and its shares are jumping
▼ + stars: | 2024-04-24 | by ( Amelia Lucas | ) www.cnbc.com time to read: +2 min

Chipotle Mexican Grill on Wednesday reported quarterly earnings and revenue that beat analysts' expectations, fueled by higher traffic to its restaurants. Excluding a 36-cent hit from increases to its legal reserves, the burrito chain earned $13.37 per share. Chipotle said traffic increased 5.4% from the year-ago period, while the average check was up just 1.6%. Chipotle has become the rare restaurant chain to report rising transactions despite higher menu prices. In March, Chipotle's board approved a 50-for-1 stock split, one of the largest in the New York Stock Exchange's history.

Persons: Chipotle, Jack Hartung, Brian Niccol, Chipotle's Organizations: LSEG, burrito, New York Stock Locations: Manhattan , New York, California

☆ Chipotle abandons Farmesa Fresh Eatery spinoff after ghost kitchen closes
▼ + stars: | 2024-04-24 | by ( Amelia Lucas | ) www.cnbc.com time to read: +2 min

Chipotle Mexican Grill is abandoning its Farmesa Fresh Eatery spinoff after partner Kitchen United closed its ghost kitchens. A little over a year ago, Chipotle announced the opening of its first Farmesa location at Kitchen United's Santa Monica location. But the Santa Monica ghost kitchen closed in February as its parent company struggled financially. In November, Kitchen United announced plans to close or sell all of its locations as it pivoted into software. But once customers started returning to dining in person and capital grew more expensive, many ghost kitchen startups like Kitchen United found themselves in trouble.

Persons: Chipotle, Curt Garner, Brian Niccol, it's, Chipotle's, Sam Nazarian Organizations: United, CNBC, Kitchen United Locations: Monica, Santa Monica, U.S

☆ Chipotle says California customers will soon be paying more for their burritos
▼ + stars: | 2024-02-08 | by ( Grace Dean | ) www.businessinsider.com time to read: +3 min

Chipotle customers in California should brace themselves for higher menu prices this year. The law will put fast-food workers' wages up to $20 an hour from April. Minimum wages for California fast-food workers will increase to $20 an hour in April under a law signed by Gov. The new legislation, known as AB 1228, won't just bring a wage increase in April. Chipotle, which has roughly 115,000 workers, spent $2.44 billion on labor in 2023, up about 11% from the previous year.

Persons: Chipotle's, —, Jack Hartung, Gavin Newsom, Hartung, Laurie Schalow, Chipotle, Chris Kempczinski, Brian Niccol Organizations: Service, Gov Locations: California, —

☆ After Chipotle's solid earnings beat, CEO says the chain can double the number of locations
▼ + stars: | 2024-02-06 | by ( Julie Coleman | ) www.cnbc.com time to read: +1 min

Chipotle CEO Brian Niccol told CNBC's Jim Cramer that the company plans to double its current number of locations. "We really do believe we can double the restaurant count to 7,000," Niccol said. "We view it as a conservative number, and we view it as something that's very feasible in the long term." Niccol attributed the successful quarter to the company's ability to produce quality food while keeping lines in the restaurants moving quickly. "So, we keep a really close eye on that, and I think you're seeing that in our transactions as a result of it."

Persons: Brian Niccol, CNBC's Jim Cramer, Niccol, Chipotle, McDonald's Organizations: LSEG, Starbucks

☆ Chipotle CEO Brian Niccol on opening new restaurants in 2024
▼ + stars: | 2024-02-06 | by ( Jim Cramer | ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailChipotle CEO Brian Niccol on opening new restaurants in 2024Chipotle Chairman and CEO Brian Niccol joins 'Mad Money' host Jim Cramer to talk quarterly results, new location openings, consumer trends and more.

Persons: Brian Niccol, Jim Cramer

☆ Chipotle CEO Brian Niccol goes one-on-one with Jim Cramer
▼ + stars: | 2024-02-06 | by ( Jim Cramer | ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailChipotle CEO Brian Niccol goes one-on-one with Jim CramerChipotle Chairman and CEO Brian Niccol joins 'Mad Money' host Jim Cramer to talk quarterly results, new location openings, consumer trends and more.

Persons: Brian Niccol, Jim Cramer

☆ The best and worst restaurant chain apps, from Starbucks to McDonald's
▼ + stars: | 2023-11-06 | by ( Nancy Luna | ) www.businessinsider.com time to read: +11 min

We can order food, earn rewards, and find unique online-only offers. McDonald'sAfter lagging behind rivals for years, the chain's app now has over 57 million active members. That feature has been around since Dunkin's mobile app first launched in August 2012. The chain first began testing mobile ordering in a handful of markets in 2009 before going national in 2011. For example, the Chipotle app gives you uber-specific portion size choices such as "normal," "extra" or "light' servings.

Persons: —, Taco Bell, Dunkin, Taco, Brian Niccol, it's, Wendy's, Burger King, Domino's, They've, I'm, Joe, Chipotle Organizations: Starbucks, Service, Subway Subway, Subway, Restaurant, Taco Bell, Burger, Chipotle Locations: Cava, Burger

☆ Starbucks says it's fixing a customer frustration: ordering drinks to the wrong pickup location
▼ + stars: | 2023-11-03 | by ( Gloria Dawson | ) www.businessinsider.com time to read: +2 min

Starbucks says it's rolling out a fix to prevent customers from ordering drinks to the wrong pickup location. AdvertisementAdvertisementStarbucks says it's fixing a common customer frustration: ordering drinks to the wrong pickup location. "So we recently improved the ability for people to select a store and significantly reduce the orders that are sent to the wrong store." Ordering a drink to the wrong pickup location isn't just inconvenient for customers. These mistakenly placed orders are "our most frequent refund requests," Niccol said.

Persons: aren't, —, Brady Brewer, Brian Niccol, Chipotle, Niccol Organizations: Starbucks, Service Locations: Chipotle

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