Customers of HSBC , Nationwide and Virgin Money suffered outages to their online banking services on Friday, in the latest such disruption to plague an industry which increasingly relies on such digital access as it closes physical branches.
Thousands of HSBC customers in Britain were unable to access online banking services on Friday, as the bank acknowledged an outage affecting some users of its website and banking app.
The bank said at 1115 GMT it had restored access to online and mobile banking, after more than 7,000 customers had complained of problems, according to website DownDetector which tracks such outages.
Virgin Money said some of its customers could not access online and mobile banking, while Nationwide said some customers' salary or pension payments were delayed.
Some 6,000 branches have closed in Britain since 2015, according to consumer publication Which?.
Persons:
Virgin Money
Organizations:
Citigroup Inc, State Street Corp, Barclays Plc, HSBC Holdings Plc, HSBC, Nationwide, Virgin Money, Virgin
Locations:
Wharf, Britain