The information-technology firm Riverbed is betting it can outdo giants like Cisco, worth about $172 billion, in the observability-tools space.
In a switch from its networking hardware roots, Riverbed is launching more software products that use artificial intelligence and machine learning to monitor a firm's IT infrastructure, known as observability tools.
After years of hardship, Riverbed's suite of observability tools generates more sales than its hardware, making it pivotal to the firm's recovery strategy.
Riverbed's focus on observability software is especially important now that the chip shortage is slowing down the production of its WAN optimization devices, another blow to its hardware sales, Smoot said.
That's why it's not discontinuing its hardware business despite hinging future growth on the observability market.