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☆ Southwest says process to reposition airline crew, aircraft was "manual"
  + stars: | 2022-12-29 | by ( ) www.reuters.com   time to read: +1 min
[1/2] Southwest Airlines passengers wait in line at the baggage services office after U.S. airlines, led by Southwest, canceled thousands of flights due to a massive winter storm which swept over much of the country before and during the Christmas holiday weekend, at Dallas Love Field Airport in Dallas, Texas, U.S., December 28, 2022. REUTERS/Shelby Tauber/File PhotoDec 29 (Reuters) - The process for repositioning airline crew and aircraft following storms that dramatically disrupted Southwest Airlines (LUV.N) flights was "manual," CEO Bob Jordan told reporters on a briefing call Thursday. Executives also said the airline would reimburse passengers whose travel was disrupted for full flight fare in addition to expenses including hotels, meals, rental cars and gas for rental cars. Reporting by Alexandra Alper and Ismail Shakil; Editing by Leslie AdlerOur Standards: The Thomson Reuters Trust Principles.
☆ Southwest Airlines plans to get back to normal operations on Friday
  + stars: | 2022-12-29 | by ( Doina Chiacu Ismail Shakil | Doina Chiacu | Ismail Shakil | ) www.reuters.com   time to read: +4 min
The storm forced U.S. airlines to cancel thousands of flights around the holiday weekend, but Southwest's problems deepened while other airlines largely recovered. Southwest plans to return to normal flight schedules on Friday, the airline said in a statement, adding it was eager to get back to normal ahead of the New Year holiday weekend. On a Sept. 27 picket line, she added, one sign read, "Picket line loading, Southwest Airlines technology failure." The comments echoed those of the Southwest Airlines Pilots Association, which said leadership had failed to adapt operations to address repeated systems failures, despite years of calls for improvements by the union. The U.S. Transportation Department is investigating the large number of cancelled and delayed Southwest flights in recent days to determine if they were in the airline's control.
☆ Southwest unions say they warned company about outdated systems for years
  + stars: | 2022-12-29 | by ( ) www.reuters.com   time to read: +3 min
REUTERS/Shelby TauberWASHINGTON, Dec 29 (Reuters) - Employee unions say they warned Southwest Airlines Co. management for years that its technological systems badly needed upgrades, as the low-cost carrier canceled thousands of flights during the busy holiday travel crunch. Flight attendants have been complaining about technological failures at the airline for years, according to Lyn Montgomery, president of the Southwest Airlines Flight Attendance Union. On a Sept. 27 picket line, she added, one sign read, "Picket line loading, Southwest Airlines technology failure." The comments echoed those of the Southwest Airlines Pilots Association, which blamed leadership failures in adapting airline operations to address repeated systems failures despite years of calls for improvements by the union. Company officials acknowledged that current problems stem, in part, from an inability of internal logistics and scheduling systems to recover after widespread storm disruptions.
☆ Premarket stocks: Wall Street's biggest winners and losers in 2022
  + stars: | 2022-12-29 | by ( Nicole Goodkind | ) edition.cnn.com   time to read: +8 min
The S&P 500 is down nearly 20% and with two trading days left in the year, investors’ hopes of a miraculous recovery have been dashed. The energy sector has so far returned more than 60% this year, significantly outperforming every other S&P 500 sector. Occidental Petroleum has been the biggest gainer of the year in the S&P 500, up 122% year-to-date. The energy sector reported the highest year-over-year earnings growth of all 11 sectors, at 137.3%. Elon Musk’s Tesla (TSLA) is also down about 70%, making the auto tech company the third worst performer this year.
☆ Why Southwest is still melting down
  + stars: | 2022-12-29 | by ( David Goldman | ) edition.cnn.com   time to read: +6 min
Still, Southwest canceled another 2,300 flights today, long after its rivals had resumed normal service. Here’s why is Southwest taking so long to get its operations back on track: Southwest got unlucky with the location of the storm and its timing. And outdated scheduling technology left Southwest scrambling to match crew with planes. Bad luckThe storm hit Chicago and Denver hard, where Southwest has two of its biggest hubs – Chicago Midway airport and Denver International airport. Although Southwest says it was fully staffed for the holiday weekend, illness makes adjusting to increased system stress difficult.
☆ Southwest cancellations: Four charts explaining the crisis
  + stars: | 2022-12-29 | by ( Matt Stiles Christopher Hickey | Matt Stiles | Christopher Hickey | ) edition.cnn.com   time to read: +3 min
CNN —A blast of severe winter weather last week caused thousands of Southwest Airlines flight cancellations and spiraled into a complete meltdown of its flight system. In October 2021, Southwest canceled more than 2,000 flights over a four-day period. While the airline blamed the crisis partly on bad weather in Florida, Southwest canceled flights for far longer than its competitors. Southwest’s scheduling system hasn’t changed much since the 1990s, according to Captain Casey Murray, president of the Southwest Airlines Pilots Association. But Southwest has consistently failed to perform as well as its competitors when it comes to cancellations, according to bureau data.
☆ Southwest Airlines says it expects normal operations on Friday after thousands of cancellations
  + stars: | 2022-12-29 | by ( Leslie Josephs Rebecca Picciotto | Leslie Josephs | Rebecca Picciotto | ) www.cnbc.com   time to read: +2 min
Travelers at Baltimore Washington International airport deal with the impact of Southwest Airlines canceling more than 12,000 flights around the Christmas holiday weekend across the country and in Baltimore, Maryland, December 27, 2022. Southwest Airlines confirmed on Thursday that it expects to run a normal schedule on Friday after the carrier's systemwide meltdown stranded hundreds of thousands of customers over the Christmas holiday week and drew scrutiny from Washington. Southwest's operation unraveled over the holiday week after brutal winter weather swept across the U.S. "We have much work ahead of us, including investing in new solutions to manage wide-scale disruptions," Southwest said in its statement. Some competitors said they would cap fares for certain cities to help stranded Southwest passengers reach their destinations without surging prices, but fare searches on Thursday still returned some flights for $600 or more.
☆ Airlines Cap Fares as Southwest Cancellations Continue
  + stars: | 2022-12-28 | by ( Dean Seal | Will Feuer | ) www.wsj.com   time to read: 1 min
Rival airlines have capped fares in some cities in response to an influx of last-minute bookings made after Southwest Airlines Co. scrapped thousands of flights during the past week. Southwest canceled more than 2,500 flights, or 62% of its scheduled departures, on Wednesday, according to data from FlightAware. Chief Executive Bob Jordan said Tuesday that the company plans to run a reduced schedule for the next few days as the airline repositions its staff and planes. The carrier has canceled close to 11,000 flights from Thursday through Tuesday as it has struggled to stabilize operations hampered amid the wintry weather.
☆ Transportation Department will be looking into Southwest flight cancellations, Buttigieg says
  + stars: | 2022-12-28 | by ( Https | Media-Cldnry.S-Nbcnews.Com Image Upload Newscms Phil-Helsel-Circle-Byline-Template.Jpg | Phil Helsel | ) www.nbcnews.com   time to read: +2 min
Southwest canceled more than 2,800 flights Monday — the day after Christmas — and around 2,600 Tuesday, according to tracking website FlightAware. Casey Murray, president of the Southwest Airlines Pilots Association, said Southwest had not adequately prepared flights for the storm. Travelers wait in line near the Southwest Airlines ticketing counter at Nashville International Airport, in Nashville, Tenn., on Tuesday. Buttigieg said Southwest has pledged to take care of impacted customers, and that the Transportation Department will be holding the airline accountable for that. Another 2,478 Southwest flights scheduled for Wednesday have also been cancelled, according to FlightAware.
☆ Analysis: Southwest got billions of dollars in taxpayer aid. Why is its service still a mess?
  + stars: | 2022-12-28 | by ( Alicia Wallace | ) edition.cnn.com   time to read: +10 min
Southwest Airlines received more than $7 billion from that program. However, analysts say, Southwest’s service meltdown is unrelated to the taxpayer assistance the airline received in 2020. Cancelled Southwest Airlines flights are seen on the flight schedules at LaGuardia Airport, Tuesday, Dec. 27, 2022, in New York. In April 2020, airline passenger traffic plummeted 96% and stayed 60% below 2019 levels in 2020, according to the US Government Accountability Office. “The problems at Southwest Airlines over the last several days go beyond weather,” she said in a statement.
☆ Southwest canceled 2,700 flights in one day, accounting for 84% of all US cancellations and dwarfing the 102 axed by the airline in 2nd place
  + stars: | 2022-12-28 | by ( Grace Dean | ) www.businessinsider.com   time to read: +3 min
Southwest Airlines has cut around two-thirds of flights scheduled "for the next several days." The airline canceled 2,694 flights on Tuesday. The Dallas-based airline canceled 71% of its schedule – or 2,909 flights – on Monday, according to FlightAware. TWU Local 556, which represents Southwest flight attendants, blamed the meltdown partly on the airline's failure to modernize operations. ET on Wednesday, Southwest had canceled 62% of its schedule for that day, or 2,506 flights, per FlightAware data.
☆ American Airlines places price caps on some cities to help Southwest customers get home
  + stars: | 2022-12-28 | by ( Jennifer Korn | ) edition.cnn.com   time to read: +3 min
New York CNN —Many Southwest customers have been desperately trying something – anything – that will get them back home. American Airlines says it has a solution: It will place price caps on travel to and from select cities, the company told CNN in a statement. Although it didn’t specifically mention Southwest in its message, and the company didn’t name the cities, American implied the price caps were designed to help the melted-down airline’s customers get home. The price caps vary by location in areas affected by cancellations, an American Airlines spokesperson told CNN. American Airlines notified customers about the price caps in a series of tweets directed at people who posted screenshots of thousand-dollar flights.
☆ Southwest cancellations continue as rival carriers cap fares to help stranded flyers
  + stars: | 2022-12-28 | by ( Leslie Josephs | ) www.cnbc.com   time to read: +2 min
Southwest Airlines slashed another 2,500 flights on Wednesday, sending more frustrated customers scrambling to find seats on other airlines. To help stranded travelers, Delta Air Lines said Wednesday that it "capped fares in all the markets Southwest operates" and that the fares are valid through Saturday. American Airlines said it was capping fares in "cities severely affected by cancellations" and United said it has capped fares in "select cities." The moves came after Transportation Secretary Pete Buttigieg urged other carriers to cap fares. Earlier this week, Southwest CEO Bob Jordan told employees the carrier would fly just about one third of its schedule for several days to try to reset its operations.
☆ Southwest asks HQ employees to ditch normal jobs to pitch in to get flights back on track, leaked memo says
  + stars: | 2022-12-28 | by ( Taylor Rains | ) www.businessinsider.com   time to read: +3 min
Southwest Airlines is battling an operational meltdown, canceling over 9,000 flights since Sunday. The carrier asked corporate employees to volunteer to work eight-hour shifts to help with crew scheduling. The shifts would be in lieu of normal day-to-day work duties, according to an internal memo. The shift would be worked instead of each employee's normal day-to-day duties and the memo does not mention incentives like extra pay. Captain Mike Santoro, vice president of the Southwest Airlines Pilots Association, told Insider on Tuesday that the airline's scheduling software is "outdated" and needs an upgrade.
☆ Southwest flight upheaval a 'system failure,' U.S. says
  + stars: | 2022-12-28 | by ( Kanishka Singh | ) www.reuters.com   time to read: +3 min
WASHINGTON, Dec 28 (Reuters) - U.S. Transportation Secretary Pete Buttigieg said that large-scale flight schedule disruptions at Southwest Airlines (LUV.N) were no longer a weather-driven issue and represented a system failure within the company. The rest of the aviation system and other airlines seemed to be back from the weather disruptions, Buttigieg said. More than 2,500 Southwest Airlines flights were canceled as of Wednesday morning, according to the flight tracking website FlightAware. REUTERS/Michael A. McCoy 1 2 3Delta Air Lines (DAL.N) said in an email it had capped fares in all markets where Southwest operates, including domestic and international markets. Southwest told Reuters that it would reimburse customers for travel-related costs and that it had already processed thousands of requests by Tuesday.
☆ Transportation Secretary Pete Buttigieg reminds Southwest Airlines CEO that thousands of stranded travelers are entitled to meal and hotel vouchers
  + stars: | 2022-12-28 | by ( Hannah Getahun | ) www.businessinsider.com   time to read: +3 min
The US Department of Transportation is getting involved with the Southwest Airlines delays. Pete Buttigieg met with the CEO of Southwest airlines, as well as union leaders, on Tuesday. Southwest Airlines canceled thousands of flights following the holiday weekend as a result of the historic winter storm that has taken hold across the nation. "USDOT is concerned by Southwest's unacceptable rate of cancellations and delays & reports of lack of prompt customer service," a statement read. "The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan."
☆ Pete Buttigieg says 'we will mount an extraordinary effort' to ensure Southwest Airlines meets its obligations to customers after thousands of flight cancellations
  + stars: | 2022-12-28 | by ( Oma Seddiq | ) www.businessinsider.com   time to read: +3 min
Pete Buttigieg increased pressure on Southwest Airlines to take care of its passengers. "We will mount an extraordinary effort to make sure that they're meeting their obligations," Buttigieg said. "And we will mount an extraordinary effort to make sure that they're meeting their obligations." But while many carriers have gone back to business as usual, Southwest Airlines is still experiencing significant disruptions. More than 2,500 Southwest Airlines flights within, into, or out of the US were cancelled on Wednesday, according to FlightAware, a real-time aviation tracker.
☆ Some Southwest ground workers developed frostbite and worked 16-hour shifts amid the airline's holiday meltdown, union says
  + stars: | 2022-12-28 | by ( Hannah Towey | Taylor Rains | ) www.businessinsider.com   time to read: +3 min
Southwest Airlines canceled thousands of flights this week amid extreme winter weather. Many ground workers were forced to work 16-18 hours shifts during the chaos, their union said. Some developed frostbite after working outside in the frigid temperatures, per the union's president. Southwest canceled thousands of flights in the wake of a deadly winter storm that hit the US during peak holiday travel. Do you work for Southwest Airlines?
☆ Southwest cancels 70% of its flights as travelers try to get home
  + stars: | 2022-12-27 | by ( Https | Media-Cldnry.S-Nbcnews.Com Image Upload Newscms Phil-Helsel-Circle-Byline-Template.Jpg | Phil Helsel | ) www.nbcnews.com   time to read: +4 min
On the busy day-after-Christmas travel day, Southwest Airlines canceled more than 2,700 flights, frustrating passengers across the country. Overall, around 3,900 flights were canceled within, into or out of the U.S. on Monday, according to the flight-tracking website FlightAware. Southwest had 2,893 flights canceled at one point Monday, or 70% of its schedule, according to the site. On Saturday, Sunday and Monday combined, over 8,200 flights into, out of or within the U.S. were canceled, according to FlightAware. The issue with Southwest flights also caught the attention of the Transportation Department, which called the airline's performance unacceptable.
☆ How to get reimbursed for hotels and alternative transportation if your Southwest flight was canceled
  + stars: | 2022-12-27 | by ( Taylor Rains | ) www.businessinsider.com   time to read: +5 min
Between Wednesday and Monday, the Dallas-based carrier canceled 8,305 flights, amounting to 36% of its operation, according to FlightAware data. On Monday alone, Southwest canceled 74% of its operation and it is struggling to get back on track with 63% of flights already canceled as of 11:00 a.m on Tuesday. For comparison, the US' second-worst offender between Wednesday and Monday was Delta Air Lines with 1,865 flights canceled, which was 12% of its operation, according to FlightAware. Email Southwest for reimbursementJonathan Weiss/ShutterstockIn some cases, travelers will decide to receive a refund for a canceled flight and rebook their own transportation, like a flight on a different carrier, a rental car, or a train. Contact your credit card issuerDavid Slotnick/Business InsiderTravelers should also check if their credit card comes with trip insurance.
☆ Why Southwest is melting down
  + stars: | 2022-12-27 | by ( David Goldman | ) edition.cnn.com   time to read: +6 min
By Monday, air travel was more or less back to normal – unless you booked your holiday travel with Southwest Airlines. More than 90% of Tuesday’s US flight cancellations are Southwest, according to flight tracking website FlightAware. Southwest warned that it would continue canceling flights until it could get its operations back on track. Similar to this month’s service mayhem, Southwest fared far worse than its competitors last October. While Southwest canceled hundreds of flights in the days following the peak of October’s disruption, competitors quickly returned to normal service.
☆ Southwest Airlines' CEO described Monday's operational meltdown, which left thousands of travelers stranded across the US, as 'a tough day'
  + stars: | 2022-12-27 | by ( Grace Dean | ) www.businessinsider.com   time to read: +4 min
Southwest Airlines CEO Bob Jordan described Monday's operational meltdown as "a tough day." The debacle saw thousands of flights canceled and left travelers and crew stranded across the US. Southwest continued canceling flights Tuesday after Monday's debacle left travelers and crew stranded across the US. "We had a tough day today," Jordan said in an interview with The Wall Street Journal late Monday. "In all likelihood we'll have another tough day tomorrow as we work our way out of this."
☆ The Investing Club's top 5 things to watch in the market Tuesday: Stocks edge up, China, Tesla
  + stars: | 2022-12-27 | by ( Jeff Marks | ) www.cnbc.com   time to read: +3 min
As a subscriber to the CNBC Investing Club with Jim Cramer, you will receive a trade alert before Jim makes a trade. Jim waits 45 minutes after sending a trade alert before buying or selling a stock in his charitable trust's portfolio. If Jim has talked about a stock on CNBC TV, he waits 72 hours after issuing the trade alert before executing the trade. THE ABOVE INVESTING CLUB INFORMATION IS SUBJECT TO OUR TERMS AND CONDITIONS AND PRIVACY POLICY , TOGETHER WITH OUR DISCLAIMER . NO FIDUCIARY OBLIGATION OR DUTY EXISTS, OR IS CREATED, BY VIRTUE OF YOUR RECEIPT OF ANY INFORMATION PROVIDED IN CONNECTION WITH THE INVESTING CLUB.
☆ Hundreds more flights are canceled, but winter storm travel disruptions are easing
  + stars: | 2022-12-26 | by ( Leslie Josephs | ) www.nbcnews.com   time to read: +4 min
Flight cancellations eased further on Monday but disruptions from severe winter weather across the U.S. lingered at the tail end of Christmas weekend. From Wednesday through Saturday, about a quarter of Southwest’s flights were canceled, and two-thirds were delayed, according to FlightAware data. On Monday, more than 1,700 flights were canceled and 2,200 more were delayed, down from nearly 3,200 canceled flights and 7,700 delayed U.S. flights on Sunday. Delta Air Lines, American Airlines, United Airlines, JetBlue Airways and Alaska Airlines were among the other carriers affected by the weather. More than half of U.S.-based airlines’ flights arrived late from Thursday through Saturday, with delays averaging 81 minutes, according to FlightAware.
☆ Southwest Airlines CEO Says More Cancellations Ahead as Airline Tries to Recover
  + stars: | 2022-12-26 | by ( Alison Sider | ) www.wsj.com   time to read: 1 min
Southwest Airlines Co. canceled more than two-thirds of its flights Monday and plans to slash its schedules Tuesday and Wednesday, in a meltdown that stranded thousands of customers and that worsened while other airlines began to recover from the holiday winter storm. “We had a tough day today. In all likelihood we’ll have another tough day tomorrow as we work our way out of this,” Chief Executive Bob Jordan said in an interview Monday evening. “This is the largest scale event that I’ve ever seen.”
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