The CEO of AT&T on Sunday apologized for the widespread cellular outage that knocked out service for thousands of customers, saying some accounts will receive credits to compensate for the incident.
"For the portion of consumer and small business customers most impacted by the outage, we are automatically applying an account credit to compensate them for the inconvenience they experienced," Chief Executive John Stankey wrote in a letter to employees.
Early Thursday, tens of thousands of AT&T customers across the U.S. reported widespread service outages and were unable to use their phones without access to WiFi.
Once the company realized there was an outage, it prioritized restoring service to first responders and reconnected remaining customers throughout the day.
Stankey thanked staff for their efforts in handling customer complaints, communicating information about the outage and restoring service.
Persons:
John Stankey, Stankey