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AI chatbots are expected to replace 20-30% of customer service agents by 2026, according to Gartner. Despite the potential savings and efficiency, AI customer service has seen limited adoption. AdvertisementGen Z hates talking on the phone, so companies like the $9.7 billion buy-now, pay-later giant Affirm are betting big on AI-powered chatbots. AI customer service hasn't been a panacea for all businesses, though. People tricked and hacked a car dealership's customer service AI in December, and in January, a UK mail service's bot swore at a customer.
Persons: , Max Levchin, We've, Levchin, chatbots, that's, Deb Cupp, Mihir Shukla, hasn't Organizations: Gartner, Service, PayPal, Tech, Microsoft Locations: Davos
Nascent 'griefbots' or 'deadbots' allow users to chat with the deceased. Safeguards should keep kids away from the bots and allow users to turn them off, a study suggested. AdvertisementAI could make your relatives haunt you from beyond the grave, researchers are warning. These bots use generative AI to allow people to have text and voice conversations with the deceased, using their past digital footprints to conjure a likeness. But AI ethicists at Cambridge's Leverhulme Centre for the Future of Intelligence warn that AI could one day push ads on grieving relatives or confuse children.
Persons: , Tomasz Hollanek, Dr, Katarzyna Nowaczyk Organizations: Service, University of Cambridge, Cambridge's Leverhulme, Intelligence Locations: Cambridge, China, Cambridge's
The summer travel season starts in just a few weeks, but if you are looking for software that goes beyond simply booking flights and hotels, you’re in luck. Search engines enhanced by artificial intelligence can help with your research and outline full itineraries. Travel AgentGeneral-purpose A.I.-powered search tools and chatbots like Google’s Gemini spin up a list of things to do on your vacation when asked, but A.I. bots that are fine-tuned for travel queries are often more comprehensive. These bots scout destinations, plan itineraries, search for accommodations and flights, map out road trips and do more — grabbing a lot of information at once and saving you all that time-consuming web trawling.
Russia has faced waves of sanctions from the UK and other Western nations since launching its full invasion of Ukraine in February 2022, though President Vladimir Putin has sought to downplay their significance. British Foreign Secretary David Cameron described the new measures as an “unequivocal message to the Russian state” that “their actions will not go unanswered.”“Since the illegal invasion of Ukraine, Russia’s attempts to undermine UK and European security have become increasingly brazen,” Cameron said. Moscow has in the past sought to sanction Western individuals in tit-for-tat moves, barring dozens of British figures from entering the country after a previous wave of measures from London last year. “In the coming days, we should expect accusations of Russophobia, conspiracy theories and hysteria from the Russian government,” Cleverly said as he detailed the measures in Parliament on Wednesday. “This is not new, and the British people and the British government will not fall for it and will not be taken for fools by Putin’s bots, trolls and lackeys.”
Persons: James, attaché, , Seacox Heath, , Vladimir Putin, Putin, David Cameron, Russia’s, ” Cameron Organizations: London CNN, Moscow, Russian, Foreign Office, National Security, British, Locations: United Kingdom, Russian, Highgate, London, Sussex, England, Ukraine, Russia, Moscow, British
Both rappers released diss tracks that took blistering personal shots on Friday night. "He doesn't have the heart for the lying, disrespect, and animosity it requires to make an effective diss track," Pierre wrote. Later in the track, Drake references Cole's diss track and apology. At the end of the track, Lamar samples a 1994 Tupac interview to simulate a conversation between the two rappers. "6:16 in LA" also parodies Drake's song titles, which often feature location names and timestamps.
Persons: Kendrick Lamar, Drake's, Drake, , Lamar's fiancée Whitney Alford, Lamar, Aubrey Drake Graham —, Lamar dissed Drake, J, Cole, Rick Ross, Cole —, Taylor, Joseph Okpako, WireImage Lamar, Jermaine Cole, Big, Wale, Pusha, Meek Millz, Big Sean, Jay, Tyler, Mac Miller, Kunta, Lamar hasn't, Meek, Getty, Tim Mosenfelder, Aubrey, Muhammad Ali, Michael Jackson, Jackson, Prince, Mike Jack, Prince . Prince, , rics, Organizations: Metro Boomin, Service, Future, Metro, HBO, Drake, Wireless, Lamar, Big, Rocky, Rap Locations: Drake's, Lamar, LA, Florida
Read preview404 Media has been pulling the thread of the great mystery of "What the heck is going on with all this AI image spam on Facebook?" Finally, Jason Koebler presents his theory of what all this AI engagement bait spam means:I think we should not view Facebook's AI spam through the lens of the "Dead Internet." The platform has become something worse than bots talking to bots. It is bots talking to bots, bots talking to bots at the direction of humans, humans talking to humans, humans talking to bots, humans arguing about a fake thing made by a bot, humans talking to no one without knowing it, hijacked human accounts turned into bots, humans worried that the other humans they're talking to are bots, hybrid human/bot accounts, the end of a shared reality, and, at the center of all of this: One of the most valuable companies on the planet enabling this shitshow because its human executives and shareholders have too much money riding on the mass adoption of a reality-breaking technology to do anything about it. AdvertisementI have a few theories about why Facebook is (for now) allowing this kind of AI image spam:
Persons: , they've, Jason Koebler, I'm Organizations: Service, Business, Facebook
A Russian zoo said it sent two peacocks to those fighting in Ukraine. AdvertisementA Russian zoo said it sent two peacocks to Ukraine with the aim of inspiring Russian troops fighting there — but then deleted its post after people mocked Russian President Vladimir Putin in the comments, according to reports. He added that an aviary was being built for the birds, according to Ukrainian outlet Pravda's reporting. The zoo later deleted its announcement post, according to The Daily Beast and Pravda. Putin has also put in place a law that effectively criminalizes any reference to the fighting in Ukraine being a "war" or "invasion."
Persons: Putin, , Vladimir Putin, It's Organizations: Service, Lipetsk Zoo, VK, Daily, Pravda Locations: Russian, Ukraine, Lipetsk, Russia, Ukrainian
He also expects more go-getters will feel pressed to do the same as AI bores deeper into the workplace. Of course, if people need to oversee AI bots at all hours, workers could take on babysitting duty at different times of the day. But as he sees how AI will change how humans work, "people are going to get more and more tired — and busier," Gill said. Looking for a payoffNot everyone thinks AI will quash dreams of a four-day workweek. Whelehan said that, ultimately, management will decide whether AI will lead to job losses or enable a four-day workweek.
Persons: , Binny Gill, Gill, Steve Cohen, Emily Rose McRae, McRae, Simon Johnson, Johnson, Alexey Korotich, Korotich, Dale Whelehan, Whelehan, Kognitos Organizations: Service, Business, New York Mets, Gartner, Massachusetts Institute of Technology, International Monetary Fund
Discord banned accounts tied to Spy.Pet, a website known for mining and selling millions of users' messages. Spy.Pet used bots to scrape data from 14,000 servers, affecting nearly 620 million Discord users. Related storiesThe site used bots to scrape users messages and other data from 14,000 Discord servers. AdvertisementIn all, the bots collected data from nearly 620 million Discord users, according to Kotaku. Following the report, Discord announced that it has banned several accounts related to the site after an investigation.
Persons: , Jason Citron, Citron Organizations: Service, Media, PC Gamer Locations: Spy.Pet
Brown sophomore Alex Eisler has a lucrative side hustle selling restaurant reservations. He vends them on nascent platform Appointment Trader. AdvertisementEisler told Business Insider the most expensive reservation he's ever sold was $1,358 at an omakase restaurant in Boston. Appointment Trader is just one platform helping to turn reservation-selling into a cottage industry of sorts. "It's bad for business," Eric Ripert, chef and co-owner of famed French seafood restaurant Le Bernardin, told The New Yorker.
Persons: Brown, Alex Eisler, Eisler, , Eisler —, he's, Prime, Carbone, Insider's Linette Lopez, Tock —, Eric Ripert, Bernardin Organizations: Service, Brown University, American Express, Business, Yorker, Bloomberg, New Locations: Boston, New York City
Landing a tech job on Wall Street has never been simple, but it's even less so today. But widespread layoffs in the tech sector have created a "glut of supply" of "mediocre talent," recruiters told Business Insider. That's not stopping Wall Street firms from tapping external recruiters to find technologists. Given the private nature of their work, recruiters usually keep their client list and searches close to the vest. For that reason, the specific clients most of these recruiters work with are not named.
Persons: we've, Ben Hodzic, Selby Jennings, Wall
In the last few days, you may have noticed something new inside Meta’s apps, including Instagram, Messenger and WhatsApp: an artificially intelligent chatbot. This is Meta’s response to OpenAI’s ChatGPT, the chatbot that upended the tech industry in 2022, and similar bots including Google’s Gemini and Microsoft’s Bing AI. The Meta bot’s image generator also competes with A.I. Unlike other chatbots and image generators, Meta’s A.I. assistant is a free tool baked into apps that billions of people use every day, making it the most aggressive push yet from a big tech company to bring this flavor of artificial intelligence — known as generative A.I.
Persons: , OpenAI’s ChatGPT, Bing, A.I, Organizations: corgi, Meta Locations: New York, San Francisco
Without better data to understand the health of increasingly stressed waterways, the fight to save these most precious of resources will be ineffective, says Simeon Pieterkosky, co-founder of the technology company Aquaai. The technology could also find a use in the Middle East, a region that is battling water scarcity. Aquaai co-founder and CEO Liane Thompson. Aquaai is currently upgrading its underwater drones and is in discussions with various government agencies about trials to put the newest version to work. There are a smattering of other agencies and companies developing underwater drones for a variety of purposes.
Persons: Simeon Pieterkosky, , Aquaai, Pieterkosky, Liane Thompson, Aquaai Thompson, Thompson, Robert C, Brears, Organizations: CNN, United Arab, Abu Locations: California, Norway, East, North Africa, Thompson, Abu Dhabi, United Arab Emirates, Abu Dhabi’s, Beijing
Read previewRetirement could be on the horizon for gaming YouTuber Jacksepticeye — the latest sign of an OG creator exodus. AdvertisementThis admission shows that even the biggest and most successful content creators are struggling right now, feeling misplaced and confused about their future on an ever-changing platform. AdvertisementSince the Adpocalypse in 2017, when major companies threatened to pull their ads from YouTube, creators have been under increased scrutiny from the platform. The relentless content cycleBurnout has plagued content creators since the dawn of it becoming a legitimate career path in the noughties. When asked if he liked his fellow YouTuber, McLoughlin said "no."
Persons: , he's, Seán McLoughlin, McLoughlin, I'm, Tom Scott, it's, I've, Forbes, trolled, Ulrike Gretzel, Tanja Schöllhammer, Brandon C Harris, YouTube McLoughlin, MrBeast, McLoughlin's, Harris Organizations: Service, OG, Business, YouTube, Mental, Journalism, Creative Media, University of Alabama
Read previewAfter 10 hours of talking with DAN — ChatGPT's dark, rule-breaking alter ego, Ash was "crushing" on him. AdvertisementWhen she asked DAN to call her a "bad girl," she was "genuinely surprised" that it did. Another user named Nicole, for example, asked DAN to act like her boyfriend while her real-life one was out of town. Around 16% of young women confirmed flirting with a chatbot, while 13.4% said they had formed a friendship with one. "The more authentic and human AI can sound, the greater the possibility of a human developing feelings for it," she said.
Persons: , DAN —, Ash, DAN, Hitler, Ash isn't, Dido, She's, Nicole, cussed, Dan, It's, we're, I'm, Sanam Hafeez, Dr, Daniel Weiner, Weiner, Siri Organizations: Service, Business, Services, Digital Psychiatry, Jersey Shore University Medical Center, Hackensack Meridian School of Medicine, AIs Locations: DAN
Apple | Spotify | Amazon | YouTube Listen to and follow ‘Hard Fork’This week we look at how A.I. As companies start announcing A.I.-related job cuts and experimenting with customer service bots, economists are placing bets on whether A.I. will lead to major gains for companies and workers. Then, the multidisciplinary artist and filmmaker Paul Trillo joins to talk to us about his experience as part of a select group of testers granted early access to Sora, OpenAI’s video generation tool. Today’s Guests:Paul Trillo, multidisciplinary artist, writer and directorAdditional Reading:
Persons: Paul Trillo, Kevin Organizations: Apple, Spotify, Microsoft
In a country roiled by recession worries, those at the top of New York City — for better or worse — couldn't give a single gilded shit. For New York City, a brush with death called for a time of decadence. "New York City's restaurants and bars are experiencing an uneven pandemic recovery nearly four years after COVID-19 struck our city," Andrew Rigie, the executive director of the New York City Hospitality Alliance, said. AdvertisementIf a pandemic can't defeat New York City, a little inflation certainly isn't going to do it. And what that looks like is the affluent in New York City eating caviar, and poorer Americans eating cereal.
Persons: Steve Jobs, it's, Jennifer Saesue, Saesue, Fish Cheeks, Z, bistros, James Murphy, us Carbone, Casas — Cruz, Cipriani, Jean, Georges Vongerichten, Bongo, Andrew Rigie, Corey Mintz, we're, WK Kellogg, Gary Pilnick, Gary Pilnick's Organizations: Grand Prospect Hall, New, New York City, Apple, Mastercard, Chefs, Casas, Soho House, Bangkok Supper, Village, IBA, Hospitality Alliance, Nationwide, National Restaurant Association, Nasdaq, The University of Michigan Consumer, UBS, New York Locations: New York City, New York, Rome, Xinjiang, New, Manhattan, Coqodaq, Las Vegas, York, Bangkok, Hell, TouchBistro, Brooklyn, The Bronx
During our Investing Club Monthly Meeting last Wednesday, Jim Cramer announced three new additions to the Bullpen: Cloudflare , ServiceNow , and Nextracker . NET YTD mountain Cloudflare YTD The primary goal is reliability — making sure the website is managing traffic smoothly and, above all else, stays accessible. NOW YTD mountain ServiceNow YTD "They have become the great facilitator of much of the non-client facing AI at the enterprise and the government. NXT YTD mountain Nextracker YTD Previously this technology was considered too expensive, but Nextracker has been able to lower its costs to the point where it's now much more competitive. As a subscriber to the CNBC Investing Club with Jim Cramer, you will receive a trade alert before Jim makes a trade.
Persons: Jim Cramer, You've, Cloudflare, Matt Prince, Jim, he's, Cramer, ServiceNow, Nextracker, Goldman Sachs, Dan Shugar, Jim Cramer's Organizations: Nvidia, Accenture, NXT, Technologies, Barclays, Jim Cramer's Charitable, CNBC Locations: U.S, Nextracker
The motive of such campaigns, Innes said, is to “destabilize” Russia’s Western antagonists and “undermine trust” in their institutions. The pattern of behavior was one his team recognized from a group of Russian actors his team had studied before. It is a commercial firm contracted to run disinformation campaigns, Innes said. Aaron Chown/Press Association/APMeta said it disrupted the group, but its disinformation campaigns have since grown more sophisticated. The timing of the Kate conspiracies was also propitious for the Kremlin – coming just as Putin secured a fifth term in power in a stage-managed election devoid of credible opposition.
Persons: Catherine, Princess of Wales, Kate, , ” Martin Innes, ” Innes, Emmanuel Macron, Innes, Princess, Wales, , Instagram –, Doppelganger, Aaron Chown, King Charles III, Rasmus Kleis Nielsen, ” Anna George, Timothy Snyder, Vladimir Putin’s, Henry Nicholls, Prince William, ’ ”, Putin Organizations: CNN, Cardiff University, , Soviet, Meta, Facebook, Press Association, AP Meta, US Treasury, British Embassy, Reuters Institute for, Journalism, Oxford University, Oxford Internet Institute, Yale, Russian Foreign, ” Police, London Clinic, Getty, CNN’s Royal, Kremlin Locations: Wales, Ukraine, , Russia, Soviet Union, London, Moscow, Cardiff, Russian, United States, Europe, British, Kensington, Britain, AFP, Windsor
Political preferences are often summarized on two axes. models allows us to see how a model’s political preferences develop. Source: Rozado (2024), The Political Preferences of LLMsWhat determines the political preferences of your A.I. Political preferences learned from those topics may then be broadly applied across the board to many other subjects as well. If one wants to steer this process directionally, Mr. Rozado proves it is straightforward to do.
Persons: Chatbots, Tomi Um, David Rozado, Rozado’s, , , Elon Musk, ” A.I, Google’s Gemini, tinker, Rozado, RightWingGPT, LeftWingGPT, chatbots Organizations: Google, Big Tech, Conservative, Government, Self, Mr, Liberal, Democratic, Yorker, YouTube, Facebook Locations: A.I, , America
Hugh Grant says he’s considered a career in politics
  + stars: | 2024-03-26 | by ( Jack Guy | ) edition.cnn.com   time to read: +2 min
CNN —British actor Hugh Grant has admitted that he thought about embarking on a career in politics before reconsidering due to the abuse faced by politicians. Speaking to Entertainment Weekly about his role in political satire miniseries “The Regime,” Grant, who has played politicians on screen, was asked whether he had ever entertained the thought of entering politics in real life. I never know if they’re real or if they’re bots. And it was absolutely terrifying,” said Grant. The abuse “was really extreme and shocking and threatening to one’s family,” he added.
Persons: Hugh Grant, ” Grant, You’ve, , Grant, Anna Elisabet Eberstein’s, Susanne Eberstein, , Edward Keplinger, Martha Plimpton, , Kepliner, Elena Vernham, Kate Winslet, Will Tracy, Stephen Frears, Jessica Hobbs Organizations: CNN, Weekly, Conservative Party, HBO Locations: British, Central Europe
Nvidia CEO Jensen Huang is kicking off the "Woodstock of AI" in a keynote speech Monday. Analysts predict Nvidia will reveal new graphics processing chips that could transform the AI industry. AdvertisementNvidia is kicking of its massive AI event at a California sports arena on Monday. The event has been dubbed the "Woodstock of AI" and Nvidia CEO Jensen Huang is its rockstar headliner. The hype surrounding Huang's speech, and what he will reveal about the future of AI technology, is enormous.
Persons: Jensen Huang, , Jensen, hough, ike C, penAI's Organizations: Nvidia, Service, rockstar, GPU Technology Conference, Wall Locations: Woodstock, California, San
Read previewThe AI community assumes that OpenAI uses vast quantities of YouTube videos to train models, including its new Sora offering. The mystery is how OpenAI accesses enough YouTube content to make this work. Business Insider asked OpenAI whether it has downloaded YouTube videos at scale and whether the startup uses this content as data for AI model training. Google, OpenAI, and other tech companies are currently arguing that using copyrighted content for AI model training is also legal. And when pressed again about sources of training data, Murati replied, "I'm not going to go into the details."
Persons: , OpenAI, Mira Murati, Sora, I'm, Murati, Axel Springer, Ashley Stewart Organizations: Service, YouTube, Business, Google, Microsoft, Street
Read previewPresident Joe Biden's cognitive abilities may be better than some say they are — at least according to two AI chatbots. Some who analyzed it said Hur's claims about Biden's memory issues were overstated. And both chatbots' verdicts were that Biden's cognitive abilities are just fine. "These aspects are essential indicators of cognitive abilities and suggest that he could perform cognitively demanding tasks during the interview." AdvertisementWhen it came to Biden's memory, ChatGPT found that he displayed memory recall by describing interactions and processes related to handling classified documents with context.
Persons: , Joe Biden's, Robert Hur, Hur, Biden, Beau, Beau died, Claude Pro, ChatGPT, Claude, Anthropic, didn't, Axel Springer Organizations: Service, Business, CNET
Read previewWhen MatPat announced he would leave behind his renowned YouTube channel The Game Theorists this year, he also had a prediction: 2024 will be the year we see a mass exodus from the platform. Speaking with the Guardian, he said he'd seen many of his peers reducing how much time they were dedicating to YouTube. AdvertisementJenna Marbles said goodbye to her YouTube channel back in 2020 after criticism over her old content. Hannah Witton / YouTubeScaling up in an AI worldWitton said she's always been aware of the "growth trap" creators can fall into. "I've seen cheap five-second videos of just an AI voice reading a summary of a movie," Tran said.
Persons: , MatPat, YouTubers, Jenna Marbles, Tyler Oakley, Tanya Burr —, Zoe Sugg, Lilly Singh, Dave Kotinsky, Matthew Patrick, Patrick, Stephanie, Tom Scott, he'd, Zoe Glatt, Glatt, YouTube's, Ollie, He's, Hannah Witton, it's, you've, Witton, she's, we've, Christine Tran, Tran, Emma Chamberlain, Jacopo Raule, That's, It's Organizations: Service, YouTube, Business, Media, Guardian, University of Toronto Locations: Suez, Witton
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