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☆ Some student-loan borrowers are surprised to find their accounts are suddenly in forbearance. Here's why that might be happening.
▼ + stars: | 2023-11-09 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +5 min

Some student-loan borrowers are logging into their accounts and seeing it in forbearance. AdvertisementAdvertisementIf you recently logged into your student-loan account and were surprised to see it placed in forbearance, you're not alone. Over the past few days, student-loan borrowers primarily serviced by MOHELA have logged into their accounts to see their loans were no longer in active repayment. Still, the borrower's account continues to show a payment due with interest accruing, according to documents reviewed by Insider. AdvertisementAdvertisementWas your student-loan account placed on administrative forbearance without any notice?

Persons: servicer, —, MOHELA, servicers, forbearance, Scott Buchanan, Elizabeth Warren, Ed Markey, Chris Van Hollen, Richard Blumenthal, Scott Giles Organizations: Department, Service, Public, Student Loan, — Locations: forbearance, MOHELA, Sens

☆ 2.9 million student-loan borrowers are making $0 monthly payments through a new program Republicans are trying to repeal
▼ + stars: | 2023-11-09 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

The Education Department released data showing 5.5 million borrowers have enrolled in the new SAVE plan. Of those borrowers, 2.9 million of them are making $0 monthly payments. AdvertisementAdvertisementMillions of student-loan borrowers are not paying anything toward their balances right now thanks to President Joe Biden's new repayment plan — but Republicans and one Democrat are seeking to block it. On Wednesday, the Education Department announced that 5.5 million student-loan borrowers are now enrolled in the new SAVE income-driven repayment plan intended to lower monthly payments to borrowers. The latest SAVE data from the Education Department comes just over a month after federal student-loan payments resumed following an over three-year pause.

Persons: Joe Manchin, —, Joe Biden's, Education James Kvaal, Pell Grant, Democratic Sen, Bill Cassidy, John Thune, John Cornyn, Biden, servicers Organizations: Education Department, Republican, Service, Education, SAVE, Democratic, GOP, Federal Student Aid, Federal Locations: Sens, Biden's

☆ Student-loan forgiveness and cheaper monthly payments are on the line as the GOP's plan to slash Education Department funding moves forward
▼ + stars: | 2023-11-08 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

House Republicans proposed a bill to cut funding for the Education Department. AdvertisementAdvertisementFunding cuts could be coming for the Education Department, and key programs for student-loan borrowers are at risk. These funding cuts would come just over a month into federal student-loan borrowers' return to repayment after an over three-year pause. The GOP appropriations lawmakers, however, wrote that the "Department diverted taxpayer resources for its partisan, costly student loan policies, when it needed to be preparing for an orderly resumption of Federal student loan payments." "The Department repeatedly delayed the return to loan repayment, which generated uncertainty and undermined a timely and orderly restart of loan payments," they wrote.

Persons: —, Biden, Virginia Foxx, Ben Miller Organizations: Republicans, Education Department, Service, Labor, Health, Human Services, Education, Federal Student Aid, GOP

☆ A major student-loan company is giving millions of borrowers 'inadequate' information as it works to solve billing inaccuracies, 4 Democratic lawmakers say
▼ + stars: | 2023-11-08 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

The Education Department withheld pay from student-loan company MOHELA over repayment errors. AdvertisementAdvertisementSeveral Democratic lawmakers aren't happy with the way a major student-loan company is resolving account errors for millions of borrowers. @MOHELA has failed to provide borrowers with accurate, timely information about their loans, forcing millions into forbearance. The Education Department said it will continue oversight over servicers to crack down on mistakes that are putting borrowers at risk. Are you experiencing challenges with student-loan repayment?

Persons: MOHELA, —, aren't, Elizabeth Warren, Ed Markey, Chris Van Hollen, Richard Blumenthal, Scott Giles, forbearance, @MOHELA, yKdYeyTfV3 — Ed Markey, Giles, MOHELA's, Miguel Cardona Organizations: Department, Service, Democratic, Education Department, MOHELA, Federal Locations: Sens

☆ Some student-loan borrowers will lose out on debt relief if they don't take action by the end of the year
▼ + stars: | 2023-11-08 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +3 min

The Education Department is getting relief to some student-loan borrowers through a one-time account adjustment. Over the summer, President Joe Biden's Education Department announced a one-time account adjustment for borrowers on income-driven repayment plans and Public Service Loan Forgiveness. Following past issues tracking payments for borrowers in targeted relief programs, the adjustment allows borrowers another shot to have their accounts evaluated, and updated correctly, to bring them closer to debt relief. One group eligible for those relief programs is borrowers who hold Federal Family Education Loans. The Education Department instructed servicers to place all impacted borrowers on administrative forbearance without interest accrual until the issues are resolved.

Persons: —, Joe Biden's, servicers Organizations: Department, Service, Joe Biden's Education Department, Public, Education Department, Higher

☆ Cyberattack Disrupts Mortgage Payments for Millions of Mr. Cooper Customers
▼ + stars: | 2023-11-07 | by ( Stacy Cowley | More About Stacy Cowley | ) www.nytimes.com time to read: +1 min

Mr. Cooper, one of America’s largest nonbank mortgage loan servicers, suffered a cyberattack last week that disrupted loan payments and other transactions for millions of customers. The company, based in Coppell, Texas, said in a regulatory filing last week that it was attacked on Oct. 31. A notice on its website said Mr. Cooper “took immediate steps to lock down our systems” — which prevented customers from making online loan payments or gaining access to their account information. The company said Monday afternoon that it had restored its system for accepting online payments. The notice also pointed customers toward options for making payments by phone, mail, Western Union or MoneyGram.

Persons: Cooper, Cooper “, “ Mr, ” Organizations: Western Locations: Coppell , Texas, Western Union

☆ A government shutdown in 12 days could make student-loan borrowers' repayment and customer service struggles even worse
▼ + stars: | 2023-11-06 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

A shutdown could worsen the repayment challenges student-loan borrowers are experiencing. AdvertisementAdvertisementA government shutdown is once again looming, and it's threatening an already precarious return to repayment for student-loan borrowers. Thousands of federal workers would be furloughed, meaning Americans could face delays with customer service in programs like Social Security, along with student-loan repayment assistance. Even before federal student-loan payments officially resumed in October, borrowers were experiencing severe delays getting help from their student-loan servicers due to hours-long hold times and issues processing paperwork. Further limiting the number of customer service representatives available in the event of a shutdown would place a greater strain on borrowers.

Persons: —, Mike Johnson, Johnson, Rosa DeLauro, Scott Buchanan Organizations: Service, Washington, Democratic, Social Security, Management, Education, Education Department, Federal, Aid, Student Loan, —

☆ $100,000 monthly student-loan bills, late statements, and erroneous banking fees: here's everything that's gone wrong for borrowers with the return to repayment
▼ + stars: | 2023-11-05 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +6 min

And Jess expected to pay around $137 a month in October, but she was billed a $49,000 monthly payment. AdvertisementAdvertisementIncorrect monthly billsWhen servicers attempted to convert borrowers to the new SAVE income-driven repayment plan, 78,000 borrowers got inaccurate bills. Additionally, 21,000 borrowers received monthly statements with "very high and potentially incorrect amounts due," per the memo. Hundreds of borrowers received bills stating they owed over $10,000 a month, with a few borrowers having monthly bills of over $100,000. According to the memo, borrowers are spending an average of 58 minutes on hold with their servicer, call lengths are about 70% longer than 2019 because borrowers have more questions.

Persons: —, Alicia, Xiong Chang, Jess, Joe Biden's, servicers, It's, MOHELA, forbearance Servicers Organizations: Federal, Aid, Service, Joe Biden's Education Department, Public, Department, Education Department, Federal Student Aid Locations: forbearance

☆ Student-loan borrowers struggling with repayment need more help than what the Education Department has offered — and they might not get it
▼ + stars: | 2023-11-04 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +6 min

The Education Department is strengthening oversight by withholding pay from one servicer, MOHELA. AdvertisementAdvertisementPresident Joe Biden's Education Department made one thing very clear this past week: Student-loan companies cannot get away with bad behavior. It's unclear at this point how withholding pay from a servicer would impact its operations, and whether the impact would trickle down to borrowers. AdvertisementAdvertisementWith Republicans holding a majority in the House, it's unlikely Federal Student Aid will see boosted funding in the upcoming year. Buchanan noted that he's still determining how exactly withholding pay would impact operations and added that he's "not making any excuses for the mistakes here."

Persons: —, Joe Biden's, MOHELA, Scott Buchanan, Jared Bass, Bass, servicers, Buchanan, he's, It's, it'll Organizations: Education Department, Service, Joe Biden's Education Department, Department, Federal Student Aid, Student Loan, —, Education, Center, American Progress, Federal, Aid

☆ As student loan payments restart, one borrower got a $108,895 monthly bill, Education Department memo details
▼ + stars: | 2023-11-02 | by ( Annie Nova | ) www.cnbc.com time to read: +1 min

As student loan bills restarted in October for tens of millions of Americans, the companies that service those loans made errors that potentially violate federal and state consumer protection laws. "The restart of repayment has caused pure chaos for nearly 3 million borrowers," said higher education expert Mark Kantrowitz, who reviewed the memo at CNBC's request. That plan, which was touted as the "most affordable repayment plan ever," was meant to ease the transition back to payments for borrowers. Federal student loan payments had been on pause for more than three years until they resumed last month. Yet one woman who signed up for the SAVE plan got a bill for $355, the memo says, when she was only supposed to owe $58.

Persons: Mark Kantrowitz Organizations: U.S . Department of Education's, Federal, Aid, Finance, Department, Biden, Valuable Education, SAVE

☆ Student-loan borrowers could take legal action against their servicers or the Biden administration if repayment mistakes aren't fully fixed, a new federal memo says
▼ + stars: | 2023-11-02 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +5 min

The Education Department released a memo detailing mistakes it found student-loan servicers are making with repayment. It pushed for the mistakes to be remedied for borrowers to avoid legal action. AdvertisementAdvertisementPresident Joe Biden's Education Department is concerned student-loan borrowers could turn to legal action if issues with their accounts aren't fully resolved. The Education Department said it will continue enforcing oversight over servicers to ensure borrowers are not further harmed by mistakes to no fault of their own. "We are committed to making things right for borrowers and holding our contractors accountable for errors when they do occur."

Persons: MOHELA, —, Joe Biden's, Education James Kvaal, servicers, I've, it's, Richard Cordray Organizations: Education Department, Service, Joe Biden's Education Department, Wednesday, Federal Student Aid, Education, MOHELA, Department, The Education Department Locations: forbearance

☆ 800,000 student-loan borrowers missed payments because their servicer failed to meet its 'basic obligation.' Here's what happens now.
▼ + stars: | 2023-11-02 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

The Education Department withheld pay from MOHELA over failure to deliver on-time billing statements. AdvertisementAdvertisementPresident Joe Biden's Education Department revealed that a major student-loan company made errors with millions of borrowers' accounts. The Education Department instructed MOHELA to place all affected borrowers on forbearances until the issues are resolved. Borrowers enrolled in Public Service Loan Forgiveness or an income-driven repayment plan will have any month spent in forbearance counted toward their forgiveness progress. The Education Department said that it will continue to monitor servicers' performance "and ensure they are meeting their basic contractual obligations to the Department and to borrowers.

Persons: —, Joe Biden's, Miguel Cardona, MOHELA, Will, I'm, What's, servicers Organizations: Department, Service, Joe Biden's Education Department, MOHELA, Education Department, The Education Department, Federal Student, Federal Student Aid Locations: forbearance

☆ Education Department penalizes Missouri lender for error that made 800,000 student loan borrowers delinquent
▼ + stars: | 2023-10-30 | by ( Annie Nova | ) www.cnbc.com time to read: +3 min

The U.S. Department of Education will penalize student loan servicer Mohela, or the Missouri Higher Education Loan Authority, for its failure to send timely billing statements to 2.5 million borrowers. As a result of Mohela's errors, more than 800,000 borrowers were delinquent on their loans, the Education Department said in a statement Monday. Higher education expert Mark Kantrowitz said he believed this was one of the first instances of the government withholding payment from a student loan servicer. "It is only fair for the loan servicer to be penalized for mailing late statements." Federal student loan payments were on pause since March 2020, due to the Covid pandemic, but resumed this month.

Persons: servicer Mohela, Rich Cordray, Mark Kantrowitz, servicer, Kantrowitz, Mohela, servicers, Sen, Elizabeth Warren, Braxton Brewington, Brewington, Biden Organizations: U.S . Department of Education, Washington , D.C, U.S . Department, Education, Missouri Higher Education Loan Authority, Education Department, Finance, Federal, Mohela, CNBC Locations: Washington ,, Missouri, forbearance

WASHINGTON (AP) — The Biden administration is moving toward a narrower student loan relief plan that would target specific groups of borrowers — those with soaring interest, for example — rather than a sweeping plan like the one the Supreme Court rejected in June. An Education Department document obtained by The Associated Press details a draft of new federal rules paving the way for a second attempt at student loan relief. It would have canceled up to $20,000 in federal student loans for those with annual incomes below $125,000 or couples below $250,000. But after that was rejected by the court’s conservative majority, he called on the Education Department to try again using a different legal basis. The committee is made up of negotiators who represent a range of viewpoints on student loans.

Persons: —, Biden, Joe Biden’s, “ Organizations: WASHINGTON, Education Department, The Associated Press, Republicans, Higher, NAACP, Associated Press, Carnegie Corporation of New, AP Locations: Carnegie Corporation of New York

☆ A major student-loan company failed to send on-time billing statements to 2.5 million borrowers. Biden's Education Department is punishing it.
▼ + stars: | 2023-10-30 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

The Education Department announced it's withholding $7.2 million in pay from student-loan company MOHELA. It's a result of MOHELA failing to deliver on-time billing statements to 2.5 million borrowers. AdvertisementAdvertisementPresident Joe Biden's Education Department just enacted its first punishment on a student-loan company for its repayment mistakes. MOHELA and the Education Department have previously expressed concerns with limited resources due to Congress failing to increase funding for Federal Student Aid in the previous fiscal year. The Education Department did not immediately respond to Insider's request for comment on whether there might be any adverse effects of withholding MOHELA's pay.

Persons: —, Joe Biden's, MOHELA, Miguel Cardona, Richard Cordray, Cordray Organizations: Education Department, Service, Joe Biden's Education Department, Public, Department, Federal Student Aid, Democratic Locations: It's, forebearance

☆ Biden administration has forgiven $127 billion in student debt. What to know about the relief options
▼ + stars: | 2023-10-29 | by ( Annie Nova | ) www.cnbc.com time to read: +4 min

President Joe Biden delivers remarks on new efforts to cancel student loan debt at the White House on Oct. 4, 2023. watch nowThe Biden administration has evaluated millions of borrowers' loan accounts to see if they should have had their debt cleared. Paul Morigi | Getty ImagesThe Biden administration has tried to reverse the trend of borrowers being excluded from the relief on technicalities. Total and Permanent Disability dischargeThe Biden administration has also forgiven the student debt of more than 500,000 disabled borrowers. The $11.7 billion in aid was delivered under the Total and Permanent Disability discharge.

Persons: Joe Biden, Kevin Dietsch, Mark Kantrowitz, Kantrowitz, Biden, George W, Bush, Paul Morigi Organizations: White, Getty, Public, Consumer Financial, Bureau, Studentaid.gov, U.S . Department of Education, Social Security Administration, The Department of Veterans Affairs

☆ A major student-loan company is transitioning millions of borrowers' accounts to a new platform — and it could mean up to 30-day delays posting payments
▼ + stars: | 2023-10-27 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

Student-loan company MOHELA said on its website that it's transitioning borrowers to a new platform. The switch could mean up to 30-day delays in posting new payments. MOHELA borrowers will have to establish a new account on the platform, and its mobile app will no longer be available once the transition is complete. The announcement of this change comes less than a month after federal student-loan payments resumed following an over three-year pause. For borrowers on auto debit with their payments, MOHELA also said it'll have a new name on its new platform: auto pay.

Persons: MOHELA, —, Joe Biden's, Scott Buchanan, servicers —, it'll, Nelnet —, Nelnet Organizations: Service, Joe Biden's Education Department, Student Loan, —, The Education Department

A student loan is reported as an installment loan on your credit report and can affect your credit score. How to build credit with your student loanPracticing good student loan management can positively affect your credit score. Monitor your credit report — Regularly checking your credit report helps you spot inaccuracies and stay on top of your credit. Consolidate or refinance federal student loansYou can apply for student loan consolidation if you need help managing multiple federal student loans. How student loans affect credit scores frequently asked questionsHow much do student loans affect credit scores?

Persons: servicers, isn't, —, you've Organizations: Federal Locations: Federal

☆ Student-loan borrowers are being stripped of debt relief and cheaper monthly payments because of poor customer service, a federal watchdog says
▼ + stars: | 2023-10-23 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +5 min

A CFPB report analyzed over 9,000 complaints it received from student-loan borrowers in the past year. It found that poor customer service at servicers have kept borrowers without relief they deserve. In that time period, 9,284 consumers submitted student-loan complaints — 6,934 of which were related to federal loans and 2,350 of which were related to private loans. Over the summer, Biden rolled out a new income-driven repayment plan, known as the SAVE plan, intended to lower many borrowers' monthly payments. For example, one borrower complaint to the CFPB stated: "I cannot get ahold of my loan servicer.

Persons: —, Robert Cameron, Cameron, Biden, Servicer MOHLEA, servicers Organizations: Service, Consumer Financial, Bureau, Loan Ombudsman, Consumers, Education Department, Public, An Education Department Locations: servicers

☆ Some student-loan borrowers with private debt are being forced to make payments they don't owe, a federal watchdog says
▼ + stars: | 2023-10-23 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

The CFPB released a report analyzing complaints from private and federal student-loan borrowers. AdvertisementAdvertisementSome lenders might be discouraging private student-loan borrowers from receiving relief to which they're entitled. In that time period, 9,284 student-loan borrowers submitted complaints — 6,934 of which were related to federal loans and 2,350 of which were related to private loans. The current private student-loan portfolio in the US has about $132 billion in outstanding debt, which is 8% of the total outstanding student debt. As Insider previously reported, private student-loan borrowers are more vulnerable than federal borrowers because they do not have the same avenues for federal debt relief and repayment, and it's harder to regulate private lenders that can set their own terms.

Persons: —, Robert Cameron, Federal Trade Commission's, it's, Cameron Organizations: Service, Consumer, Federal Trade

Olivier Douliery | Afp | Getty ImagesAmberlee McGaughey, a librarian in Pennsylvania, was not worried about the restart of student loan payments. In August, she applied for the Public Service Loan Forgiveness program with her loan servicer, MOHELA, or the Missouri Higher Education Loan Authority. Around 7% of student loan borrowers are now more than $100,000 in debt. "The government has made all these announcements, and it's really confusing to people," said Scott Buchanan, executive director of the Student Loan Servicing Alliance, a trade group for federal student loan servicers. Her original student loan bill of $483, which was listed as due on Oct. 20, wasn't affordable for her.

Persons: Miguel Cardona, Kamala Harris, Olivier Douliery, she's, MOHELA, couldn't, Ella Azoulay, Carolina Rodriguez, Rodriguez, Scott Buchanan, Joe Biden, he'd, didn't, Biden, servicers, Braxton Brewington, Sarah Cluff, Sarah Cluff Still, servicer, Cluff, Sen, Elizabeth Warren, Nelnet, Joe Popevis, NelNet, Popevis, Servicers, Brewington, Amberlee, Jane Fox, Fox, Buchanan, Rocky, they'll Organizations: Washington , D.C, Afp, Getty, Public, Missouri Higher Education Loan Authority, CNBC, Finance, Biden, Student, Protection, Carolina, Education, Consumer, Student Loan, Alliance, U.S . Department of Education, Valuable Education, Education Department, MOHELA, SAVE, Legal, Association of Legal Locations: Washington ,, Pennsylvania, Missouri, U.S, New York, servicers

☆ Student-loan borrowers could lose more than debt cancellation if the presidential election doesn't go Biden's way
▼ + stars: | 2023-10-21 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +6 min

AdvertisementAdvertisementThe 2024 presidential election is quickly approaching — and there's a lot on the line for student-loan borrowers. While most federal borrowers were not required to make any payments for nearly three years of President Joe Biden's first term, they were also hopeful for broad debt relief. Now the Education Department is in the process of crafting a new plan under a different law. Here's what Republican presidential candidates are saying about the Education Department — and how it could impact millions of student-loan borrowers. And while private banks administer non-federal loans, borrowers with private debt often face higher interest rates without the option for federal relief.

Persons: —, Joe Biden's, Biden, Donald Trump's, Betsy DeVos, Ron DeSantis, Education Department —, Nikki Haley, Tim Scott, Chris Christie, Vivek Ramaswamy, Ramaswamy, Thomas Massie, Massie, Pell, Ronald Reagan Organizations: Department, GOP, Education Department, Service, Republican, Federal Department of Education, of Education, Education Department —, Internal Revenue Service, Department of Commerce, Energy Department, Education, Washington, Federal Locations: Florida, Washington ,

☆ 305,000 student-loan borrowers got the wrong billing information from their servicer and 'will not have payments due until these mistakes are fixed,' Biden's Education Department says
▼ + stars: | 2023-10-20 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +3 min

The Education Department confirmed 305,000 student-loan borrowers had payment errors. AdvertisementAdvertisementThousands of student-loan borrowers have faced issues with their payments as they started footing another monthly bill once again. President Joe Biden's Education Department confirmed to Insider on Friday that about 305,000 borrowers have received inaccurate monthly payments from their servicer — less than 1% of the 28 million borrowers entering repayment. After over three years, the student-loan payment pause ended in September when interest started accruing again on federal borrowers' balances. Some borrowers have reported inaccurate bills under the new SAVE income-driven repayment plan, which the Education Department rolled out over the summer to give borrowers more affordable monthly payments.

Persons: servicers, —, Joe Biden's, Ann Currie, Currie, I'm, Miguel Cardona Organizations: Education Department, Service, Joe Biden's Education Department, Department, Bills, Biden, Education

☆ Here's what student loan borrowers need to know about the 12-month 'on-ramp' period
▼ + stars: | 2023-10-19 | by ( Annie Nova | ) www.cnbc.com time to read: +3 min

Borrowers do not need to enroll in the on-ramp period, the U.S. Department of Education says. Loans that don't qualify include private student loans and commercially held Federal Family Education Loans. Forgoing payments or making only partial payments during the on-ramp period means you'll likely have a larger bill in a year. For that reason, Scott Buchanan, executive director of the Student Loan Servicing Alliance, a trade group for federal student loan servicers, said he hoped borrowers weren't thinking this is just another payment pause. If you can afford to make your student loan payments, most experts recommend that you do so to avoid ending up with a larger bill when the on-ramp period ends.

Persons: they'll, Scott Buchanan, servicers, Buchanan, didn't, Mark Kantrowitz, Joe Biden's, Braxton Brewington, Biden Organizations: U.S . Department of Education, Family, Student Loan, Alliance, CNBC, Department of Education, Supreme

☆ The very first step to take if you're overwhelmed by paying back your student loans: 'We have to take control,' CFP says
▼ + stars: | 2023-10-19 | by ( Kamaron Mcnair | In Kamaronmcnair | ) www.cnbc.com time to read: +3 min

Federal student loan borrowers had payments due on their loans this October for the first time in over three years. "We have to take control over our student loans," Boneparth said. Here's the first step to take if you're overwhelmed by paying back your student loans, and where to go from there. Federal student loans can be confusing because you take the loan out from the government, not a specific bank or private lender. But once the loan is disbursed, you're assigned one of several federal loan servicers.

Persons: We've, Douglas Boneparth, CNBC's Frank Holland, Boneparth, you've Organizations: Bone, CNBC, servicers, Department of Education, Nelnet , Missouri Higher Education Loan Authority, Federal, Aid Locations: Nelnet , Missouri

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