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☆ Amazon wants its delivery companies to repair more of their broken vans — causing some couriers to panic
▼ + stars: | 2023-06-15 | by ( Emma Cosgrove | ) www.businessinsider.com time to read: +6 min

Amazon's delivery service partners will soon need 95% of their vans ready for service at all times. Some Amazon delivery companies are panicking over a new rule that would force them to keep fewer vans in need of repair. One DSP owner called the change a "giant nightmare" for small businesses already struggling with costs. An Amazon spokesperson told Insider the company is working with Rivian to provide repair options. Amazon told Insider the changes are intended to improve safety for delivery associates and maximize future revenue for DSPs.

Persons: it's, Rivian, Jimmy Wilson, Wilson, That's Organizations: Amazon, Partners, DSPs, Vehicles, West Coast, Coast DSP, DSP Locations: Coast

☆ A Rivian customer waited 3 years for his dream car. It died within days.
▼ + stars: | 2023-06-12 | by ( Nora Naughton | ) www.businessinsider.com time to read: +7 min

When Chase Merrill took his first ride in his new Rivian R1S, it was his favorite car that he had ever driven. "I hit about 2 ½-feet of snow and it just stopped right there," Merrill told Insider. Rivian risks alienating early adoptersChase Merrill's Rivian R1S the day it was delivered. For a young company like Rivian, these early fans can make or break its reputation, shareholders, analysts, and Rivian investors have told Insider. Merrill's Rivian returns with an error messageChase Merrill's Rivian R1S was loaded onto a flatbed tow truck.

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☆ A Wall Street analyst was haggled at a car dealership — and it left him wishing he had bought a Tesla
▼ + stars: | 2023-06-08 | by ( Graham Rapier | ) www.businessinsider.com time to read: +4 min

One Wall Street analyst recounted his recent efforts to buy a new truck that almost left him paying thousands above sticker price. Longtime Tesla bull Adam Jonas went car shopping recently and discovered firsthand what many Tesla fans have long adored about the automaker: Buying a Tesla is a lot easier than shopping at a traditional car dealership. The Morgan Stanley analyst said he got the typical dealership treatment when he went to an unnamed brand's sales lot. It's an experience nearly every car buyer has experienced, especially in an age where incentives and discounts are scant. It's a smooth process that is creating an increasingly visible discrepancy between the legacy car buying experience and the Tesla experience."

Persons: Tesla, Adam Jonas, Morgan Stanley, — Jonas, Jonas, Jonas pining, They're, Ford, Jim Farley Organizations: Tesla, Prime, eventual, Ford, Elon

☆ Amazon wants its delivery companies to repair more of their broken vans — and some of the couriers are panicking
▼ + stars: | 2023-06-01 | by ( Emma Cosgrove | ) www.businessinsider.com time to read: +5 min

Amazon's delivery service partners will soon need 95% of their vans ready for service at all times. Some Amazon delivery companies are panicking over a new rule that would force them to keep fewer vans in need of repair. One DSP owner called the change a "giant nightmare" for small businesses already struggling with costs. Amazon delivery companies worry about an aging fleetAmazon's new rule would require a delivery company with a fleet of 50 vans to keep no more than two vans out of service at a time. "The big issue is that most of Amazon's fleet is aging rapidly," said another West Coast DSP owner.

Persons: it's, Jimmy Wilson, Wilson, That's Organizations: Partners, DSPs, Vehicles, West Coast, Coast DSP, Amazon, DSP Locations: Coast

☆ A YouTuber ditched his Tesla for a Mercedes EQS. It came down to quality issues.
▼ + stars: | 2023-05-27 | by ( Grace Kay | ) www.businessinsider.com time to read: +4 min

Austin Evans said he decided to sell his Tesla Model Y over a variety of small build defects. Evans replaced the Tesla with a Mercedes EQS, which he said feels like a private jet. Tech YouTuber Austin Evans sold his family's 2021 Tesla Model Y because he was fed up with a myriad of quality concerns. In the video, Evans also provided a sneak peek at his new family car, a Mercedes EQS SUV. Evans is one of many Tesla owners to describe quality control issues with the EVs, including issues with panel alignment on the car, paint jobs, and leaks in the cabin.

☆ Target CEO defends the decision to remove Pride displays and pledges to support the LGBTQ community. Read his letter to employees.
▼ + stars: | 2023-05-25 | by ( Dominick Reuter | ) www.businessinsider.com time to read: +3 min

The company has long been an outspoken LGBTQ supporter, but some employees have felt let down by the move. CEO Brian Cornell defended the choice, saying it took "many difficult days of deliberation." A Target spokesperson told Insider the move was a response to "threats impacting our team members' sense of safety and wellbeing." This has been a very hard day for Target, and it follows many difficult days of deliberation and decision-making. Thank you for the care you've shown each other, our frontline teams and the LGBTQIA+ community.

☆ A man whose Tesla Model Y caught fire on a California highway says customer service asked him to haul the burned husk of his car to their service center
▼ + stars: | 2023-05-19 | by ( Aditi Bharade | ) www.businessinsider.com time to read: +2 min

Instead, he was met with silence and one absurd recommendation to drag his burnt car to a Tesla servicing center. Malla told Insider that when he contacted Tesla's customer service to make a complaint, they "took the report," but "no one responded." Eventually, he said he was able to get a hold of a customer service agent on the phone — but that didn't help him much either. The agent did not give any recommendations for how he could transport his burned car to the servicing center, he told Insider. "Yes, insurance will cover the car, but I need to hear from Tesla," Malla said on Reddit.

☆ Americans are keeping their cars longer amid sky-high prices, rising interest rates
▼ + stars: | 2023-05-15 | by ( Michael Wayland | ) www.cnbc.com time to read: +1 min

Cars, trucks, SUVs, and other vehicles drive in traffic on the 405 freeway through the Sepulveda Pass in Los Angeles, California, on August 25, 2022. DETROIT — The average age of passenger vehicles on U.S. roadways climbed to a record this year, as car owners hold on to their vehicles longer amid low supplies of new vehicles and sky-high prices. That includes a 3.8% increase for passenger cars to 13.6 years and a 1.7% uptick in trucks, SUVs and crossovers to 11.8 years. "The aftermarket and the repair market as a whole is definitely a winner as the average age continues to grow," said Todd Campau, associate director of aftermarket solutions for S&P Global Mobility. In total, S&P Global Mobility reports there are more than 284 million vehicles in operation on U.S. roads.

A judge said that amount was excessive and ordered a second trial on damages after Diaz rejected a reduced award of $15 million. "There is no other explanation for the extraordinary gap between the first and second jury's damages verdicts," his lawyers wrote. Diaz also renewed a motion for a mistrial on similar grounds, which the judge had denied in the middle of the retrial. The U.S. Supreme Court has said punitive damages should be no more than nine times the amount of other damages. Lawyers for Tesla and Diaz did not immediately respond to requests for comment on Wednesday.

☆ Stocks making the biggest moves before the bell: Rivian, Airbnb, Twilio, Dutch Bros and more
▼ + stars: | 2023-05-10 | by ( Alex Harring | ) www.cnbc.com time to read: +4 min

Rivian electric pickup trucks sit in a parking lot at a Rivian service center on May 09, 2022 in South San Francisco, California. Twilio — Shares of the software company slid 16% in premarket trading after Twilio's revenue forecast came in weaker than expected. Dutch Bros — Shares tumbled 7.6% after the company reported same-store sales and revenue for the first quarter that came in under expectations. The company did break even for the quarter, while analysts polled by StreetAccount expected a loss of 3 cents per share. Akamai Technologies — Shares of the cloud company rose nearly 5% in premarket trading on better-than-expected earnings and revenue for the first quarter.

☆ Tesla broke U.S. labor law by silencing workers, official rules
▼ + stars: | 2023-04-26 | by ( Daniel Wiessner | ) www.reuters.com time to read: +2 min

(Reuters) - Tesla Inc supervisors at a Florida service center violated U.S. labor law by telling employees not to discuss pay and other working conditions or bring complaints to higher level managers, a U.S. labor board official has ruled. The judge ordered Tesla to cease and desist from violating workers’ rights and to post notice of the violations in the service center and email it to employees. Tesla had argued that it had quickly repudiated the managers’ comments by posting a notice in the service center that Tesla policy allowed workers to discuss their pay. The judge said that attempting to silence employees violated their fundamental right under U.S. labor law to band together to advocate for better working conditions. The company is also appealing an NLRB decision that said it unlawfully barred factory workers from wearing union t-shirts.

☆ Elon Musk says the government needs 'some sort of contingency plan' to shutdown AI if it gets too powerful
▼ + stars: | 2023-04-19 | by ( Grace Kay | ) www.businessinsider.com time to read: +3 min

Elon Musk said the government needs "some sort of contingency plan" to deal with powerful AI. Musk told Tucker Carlson there needs to be a way to shut it down if it gets out of hand. Elon Musk said the government needs to be prepared to step in if artificial intelligence gets out of hand. Alphabet CEO Sundar Pichai and OpenAI CEO Sam Altman have also called for government regulation and expressed concern about the potential dangers of the technology. Now, Musk says he plans to create a "maximum truth-seeking AI that tries to understand the nature of the universe."

☆ Apple Opens First Store in India, a Promising Frontier for the Tech Giant
▼ + stars: | 2023-04-18 | by ( Alex Travelli | Suhasini Raj | ) www.nytimes.com time to read: +1 min

On Thursday, Mr. Cook will travel to New Delhi to open a second store, Apple Saket, at the center of the capital’s biggest mall. The Apple brand is not new to India. The iPhone is still a rare sight within the ocean of cheaper, and mostly Chinese-branded, Android smartphones that have swept across India over the past decade. Yet in India, as in nearly every other part of the world, Apple has its fans. So Mr. Bhasin addressed a letter to Mr. Cook himself — and a month later, a new iPad appeared in the mail.

The trial involved Owen Diaz, a former elevator operator at the Fremont plant who said he was subjected to harassment including racial slurs and racist caricatures. Diaz won a $137 million verdict at a previous trial in 2021, but a federal judge lowered the jury's award to $15 million while agreeing that Tesla was liable. What stands out is the consistency of the claims alleging rampant harassment of Black workers at Tesla's plant in Fremont. Tesla is also fighting a spate of sexual harassment lawsuits by female workers at the Fremont plant and another factory near Los Angeles. In another pending case, a former production manager claims he was fired for raising concerns about safety issues at the Fremont plant and a factory in Nevada.

In the new lawsuit, Goode claims that over the course of 2022 the white regional manager made a series of offensive comments. Goode claims that last October the manager blocked him from interviewing for a promotion that ultimately went to a white worker. Tesla company policy does not set a deadline for the reports, Goode claims. The lawsuit, which alleges violations of California and federal laws banning workplace race discrimination and retaliation, seeks damages for lost wages and benefits and emotional distress and punitive damages. Tesla has denied wrongdoing in those cases and has said the lawsuit by the California Civil Rights Department was politically motivated.

☆ People are so desperate to get an EV that they're putting deposits down on multiple and buying whichever one is built first
▼ + stars: | 2023-03-31 | by ( Nora Naughton | Alexa St. John | ) www.businessinsider.com time to read: +6 min

Without dealers, startups are learning new lessons in customer service. "At this point I've pretty much made up my mind," Pao said, "I'm just going to cancel my Rivian order." EV startups learn customer serviceElectric vehicle startups are learning a tough lesson in customer service, Caldwell said, as they try to keep would-be buyers on the hook for years on end. Some of Rivan's order-holders are losing hopeInsider has spoken or corresponded with nearly three dozen current and former Rivian order holders in recent months. Are you a current or former Rivian employee, Rivian vehicle owner, or Rivian order holder?

☆ Tesla recalls semi trucks for faulty parking brakes
▼ + stars: | 2023-03-31 | by ( Peter Valdes-Dapena | ) edition.cnn.com time to read: +2 min

CNN —Tesla has issued a recall for 35 of its new electric Semi trucks because the parking brake might not engage when applied by the driver. A Tesla Semi prototype seen durings its 2017 unveiling. PepsiCo also did not immediately respond to a request for information about its Tesla Semi truck fleet. There have been numerous reports of Tesla Semi trucks apparently breaking down on the road. Besides being fully electric, the Tesla Semi also has an unusual design in which the driver sits in the center of the cab rather on one side.

☆ Elon Musk says he's working on Twitter's customer service — but some Tesla and Starlink customers haven't been impressed when trying to receive support
▼ + stars: | 2023-03-28 | by ( Kate Duffy | ) www.businessinsider.com time to read: +3 min

Elon Musk said Twitter users must have good customer service, and that he was working on it. Customers of his other companies have said they're disappointed at the lack of customer service. "Of course, you need to have good customer service for money," Musk tweeted, adding he was "working on it." Some commented on how slow and unresponsive Tesla's customer service was, while others said it was quick and easy. Are you a Starlink user or Tesla owner who is disappointed with the company's customer service?

☆ A Rivian buyer got his dream car after a 3-year wait. Days later, the car was dead and he faced a $2,100 bill.
▼ + stars: | 2023-03-25 | by ( Nora Naughton | ) www.businessinsider.com time to read: +7 min

In an interview with Insider, Rivian executives said the car did exactly what it was programmed to do in a dangerous slide-away situation. Rivian risks alienating early adoptersChase Merrill's Rivian R1S the day it was delivered. Chase MerrillMerrill isn't the first early Rivian fan to start souring on the company. Merrill's Rivian returns with an error messageChase Merrill's disabled Rivian R1S is loaded onto a flatbed tow truck. After Insider called Rivian this week to ask about Merrill's experience, a Rivian representative called Merrill and offered to cover the $2,100 bill.

☆ Car dealers fight the threat of extinction as the Teslafication of their industry intensifies
▼ + stars: | 2023-03-24 | by ( Alexa St. John | ) www.businessinsider.com time to read: +7 min

The modern car shopping experience, from initial research to final purchase, can now be done online — and the pandemic accelerated that shift. Others are emulating firms like Carvana and moving some parts of the buying process online. We don't exactly know how the car business is going to look going forward with this EV shift, and how much the EV shift is actually going to take place." Ford has set stringent requirements for its dealers to sell EVs — though some dealers have called its EV certification program unfair and dropped out. Some dealers are having a hard time committing to changes when the return on investment — especially with EVs — isn't yet clear.

☆ Tesla owners sue the carmaker, claiming they've faced long waits and high prices at service centers
▼ + stars: | 2023-03-15 | by ( Grace Kay | ) www.businessinsider.com time to read: +4 min

Tesla owners are suing, claiming they've faced long wait times and high prices at service centers. The carmaker has faced criticism over its service centers in the past. The electric-car maker has faced criticism over its service centers in the past. To date, Tesla has less than 200 service centers in the US. For comparison, GM or Ford owners can choose from thousands of independent repair and maintenance shops.

☆ Silicon Valley Bank employees brace for layoffs as the bank reopens for business under a new CEO and walks back 1.5 times pay offer
▼ + stars: | 2023-03-14 | by ( Emmalyse Brownstein | ) www.businessinsider.com time to read: +5 min

Silicon Valley Bank is telling customers and employees that it's back to business as usual. The new CEO is also walking back a previous offer to pay employees 1.5 times pay for 45 days. The bank's leadership was removed and deposits shifted to the newly formed Silicon Valley Bridge Bank N.A., the so-called bridge bank that is being overseen by a Mayopoulos. Neither Silicon Valley bank nor the FDIC responded to Insider's request for comment. Starting today, employees will have continuous employment with the bridge bank and therefore the 45-day employment period no longer applies.

☆ You'll likely pay more and wait longer for repairs to your electric car
▼ + stars: | 2023-03-10 | by ( Alexa St. John | ) www.businessinsider.com time to read: +5 min

If car-buyers can only go to a dealer for service, that might mean longer waits and more expense. What's going on with vehicle repair today? So you can imagine if independent repair shops didn't have the opportunity to work on vehicles." "The industry has been hyper-focused on launches and now these customers are bringing their electric vehicles in for maintenance and repairs." "The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but we're not seeing the benefits yet," Sutton added.

☆ U.S. investigates Tesla for steering wheels that can fall off
▼ + stars: | 2023-03-08 | by ( ) www.cnbc.com time to read: +3 min

U.S. auto safety regulators have opened an investigation into Tesla 's Model Y SUV after getting two complaints that the steering wheels can come off while being driven. A friction fit held the steering wheels on, but they separated when force was exerted while the SUVs were being driven. The owner wrote that there were no cars behind him, and he was able to pull toward the road divider. The complaint has a link to a Twitter posting from the owner that included a video of the detached steering wheel and pictures of the white Tesla being towed. The U.S. Justice Department also has asked Tesla for documents from Tesla about "Full Self-Driving" and Autopilot.

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