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So, how'd Burl turn the TSA's Instagram into a must-follow account, with "Tonight Show" cameos and more than a million followers to date? Recently retired from government work, Burl outlined the tiny sticky-note trick that helped her master a totally new skill — and that anyone can adopt when starting a new position. But she had no professional social media experience, and as a middle-aged woman, felt out of depth in a field known for its youthfulness. "That was the beginning of my social media career. Sign up now: Get smarter about your money and career with our weekly newsletterWhat do you think of Make It content?
That's according to Sprinkles co-founder Candace Nelson, whose leap from investment banking to pastry making helped drive the early 2000s cupcake boom — all thanks to an unconventional source of inspiration from Oprah Winfrey and Martha Stewart. Nelson spent hours moping on the couch — which is where the idea for Sprinkles started forming. "The funniest thing happened as I was sitting on the couch, watching hours and hours of 'The Oprah Winfrey Show' and 'The Martha Stewart Show,'" she said. Nelson had a near-out-of-body experience watching Winfrey wax poetic about the desserts while filming the show, she added. "I can understand how someone like Oprah Winfrey can, and does, have such a positive power over people she's never even met," Nelson said.
If you're a people-pleaser, you know how hard it can be to win arguments while keeping everyone happy. That makes Bo Seo's status as a two-time world-champion debater for Australia and Harvard University all the more impressive. But when you're too focused on pleasing others, you start neglecting your own feelings and point of view, Seo said. If so, your people-pleasing traits could be burying your own point of view — which is when you might want to make a change. That's an especially useful reframing for people-pleasers: You're simply articulating your own point of view, not disagreeing with someone else.
If you're a folk music aficionado, you might be familiar with this line: "Speaking strictly for me, we both could have died then and there." And according to bestselling author Susan Cain, it holds the key to making difficult conversations a lot easier. Sinek backed her up: "Can you imagine if every opinion that someone expressed, political or otherwise, started with 'Speaking strictly for me?' That simple phrase does several key things at once, by Cain and Sinek's estimation — all of which can help when navigating difficult conversations. "Their shoulders relax as soon as they hear that phrase," Cain said.
As the founder of Selective Search, a matchmaking service that uses Fortune 500 executive recruitment techniques for personal matchmaking, Adler works to guide professionals toward relationships that last. Her work places her firmly at the intersection of business and pleasure — and building strong, lasting relationships is a cornerstone of success in any workplace. It's the same thing at work," Adler says. The benefits of thriving relationships at work extend far beyond a personal climb up the corporate ladder. But hierarchies can breed toxicity, Adler says — just as clichés about who has power in personal relationships can be disastrous, too.
In a recent episode of the C-Suite Intelligence podcast, the pair discussed the paradox presented by these "uniquely unqualified" employees. They're always in demand: A 2010 Harvard Business Review survey found that 98% of companies studied purposefully identified high-potential employees. High-potential employees may climb the ranks quickly, only to then find themselves in a new role with little to no experience for it. There's a delicate art to promoting high-potential employees early enough to keep them engaged, but late enough for them to build up enough experience to actually handle their new responsibilities. Here's how you can avoid falling into what Hamilton and Griffin termed "the ultimate high-potential trap."
Not exactly the kind of place you'd expect a food cart hot dog to make a cameo. He dashed outside to a nearby cart to buy a hot dog, convinced a chef accustomed to preparing four-star meals to serve it and delivered a $2 hot dog with Michelin-level garnishes to a table of unsuspecting tourists. "No one had ever reacted to anything I served them better than they reacted to that hot dog," Guidara said. To that end, he offered three pieces of advice for incorporating unreasonable hospitality into your own life or business. In other words, a bottle of champagne would have been nice, but nothing could match the exact hot dog those guests craved.
The boss who insists everything is fine while employees grumble and think the exact opposite. According to leadership expert Megan Reitz, whose research focuses on the way people interact in the workplace, there's one major cause behind the discord, what she calls the "optimism bubble." Simply put, an optimism bubble refers to the tendency of leaders to overestimate how comfortable their employees feel raising concerns at work, as Reitz explained in a September TED Talk. One of the central components of the optimism bubble is a phenomenon Reitz dubs "advantage blindness." Reitz has a straightforward, four-point playbook for helping employers better respond to their workers' concerns around simmering social issues.
Dorie Clark, a leadership expert and former presidential campaign spokesperson, says lots of people are just looking at busyness the wrong way. When asked why they feel so overworked, most people cite external causes, like those incessant emails or constant Zoom calls. In a May TED Talk, Clark argued those are merely manifestations of busyness — not necessarily the root causes. Avoiding uncertaintyHuman brains are notoriously averse to ambiguity, and many of us use busywork as a way to avoid uncertainty, Clark said. And so we become busy ... so that we don't even have to ask the question," Clark said.
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