Delta Air Lines on Thursday said last month’s CrowdStrike outage and subsequent mass flight cancellations cost it some $550 million and reiterated that it is pursuing legal claims against the company as well as Microsoft.
The incident, in which it canceled some 7,000 flights, also meant a $170 million expense “associated with the technology-driven outage and subsequent operational recovery,” the carrier said, adding that its fuel bill will likely be $50 million lower because of the scrubbed flights.
Delta struggled more than its competitors to recover from the July 19 outage, which took millions of Windows-based machines offline around the world.
The disruptions occurred at the height of the summer travel season, leaving thousands of Delta customers stranded, a rare incident for the carrier that markets itself as a premium carrier that gets top marks for reliability.
“Since the incident, our people have returned the operation to an industry-leading position that is consistent with the level of performance our customers expect from Delta.”
Persons:
Ed Bastian
Organizations:
Delta Air Lines, Microsoft, Delta
Locations:
Atlanta, Delta