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Amazon is not giving base pay increases to many of its senior employees this year, according to people familiar with the matter. Level 6 versus other employeesThe base pay freeze only applies to those in Level 6 positions or above. Other Amazon employees lower down the corporate hierarchy will likely do better in terms of base pay raises this year. For many years, Amazon's base pay was capped at $160,000 a year. "Amazon's compensation philosophy emphasizes ownership, which means that a portion of employee compensation includes RSUs.
Persons: Fortune, Amazon's Organizations: Stock, Amazon, Business, BI, Amazon's
Read previewAmazon expects to save roughly $1.3 billion in coming years by radically reducing office vacancies, according to a person familiar with the matter and an internal document obtained by Business Insider. The company's office-vacancy rate of almost 34% results from slower growth and layoffs, the person familiar told BI. Related storiesIn an email to BI, Brad Glasser, a spokesperson for Amazon, said it's a normal business practice to review the company's real-estate portfolio. AdvertisementThe person familiar with the matter also noted that so-called "hibernations" can help reduce office costs for Amazon. Internally, Amazon is aware of how last year's RTO policy caused confusion and frustration among some employees, people familiar with the plans told BI.
Persons: , Fitch, Brad Glasser, Glasser, Andy Jassy Organizations: Service, Business, Google, Amazon, Alexa
Amazon is laying off more employees in its advertising unit. Amazon's CFO hinted at further job cuts in February. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementAmazon is laying off more employees in its advertising unit, extending job cuts that have been going on for the last 18 months, according to an internal email obtained by Business Insider. This story is available exclusively to Business Insider subscribers.
Persons: , isn't Organizations: Service, Business, Amazon Locations: New York, New Jersey
Layoffs vs. terminationsThe spike in PIPs coincided with 27,000 layoffs that Amazon announced between November 2022 and March 2023. "Managers, however, do not engage in performance management work eagerly. "To suggest we use our performance management process to drive any other outcome, such as reducing our employee base, is wrong," Callahan added in a statement. PIPs and quiet firingSome Amazon employees previously told BI that the company had put more people on PIPs as part of what they perceived as the quiet-firing push. Amazon had roughly 400,000 total corporate employees in that period, according to another internal document obtained by BI.
Persons: They're, aren't, Margaret Callahan, Callahan, Erik Gordon, David Ryder, cumulatively, Peter Cappelli, Cappelli, Amazon's, couldn't, Eugene Kim, Peter Capelli Organizations: Amazon, Business, Experience, Technology, BI, University of Michigan, Pivot Employees, University of Pennsylvania, Wharton's Center, Human Resources
In the past several years, Amazon, CVS Health, and Walgreens each spent billions to own primary-care companies. CVS bought Oak Street Health. Here's how the bets that Amazon, CVS, and Walgreens made are playing out. CVS is building more Oak Street clinics despite lossesAn Oak Street Health location in Elgin, Illinois during its grand opening. CVS is hoping to help Oak Street clinics get profitable quicker by driving more patients their way.
Persons: Andy Jassy, Thos Robinson, It's, JP Morgan, Berkshire Hathaway, Business Insider's Eugene Kim, Kim, they've, it's, VillageMD hasn't, Jefferies, Brian Tanquilut, Tanquilut, Lydia Ramsey, Mike Pykosz, Pykosz, Aetna, Michael Cherny Organizations: CVS Health, Walgreens, Amazon, CVS, Oak Street Health, Business, Aetna, Medical, Washington Post, Summit Health, Oak, Health Locations: Oak, VillageMD, Haven, Florida, Elgin , Illinois
Amazon's Alexa division is cutting costs across the board, having laid off thousands of employees and reshuffled projects over the past 18 months. Vega is a "new portable operating system for consumer electronics developed by Amazon," the document explained. Tech newsletter Lowpass previously reported on some parts of the new Vega OS. Feature parity gapThe feature parity gap between Amazon's own Alexa devices and third-party voice-assistants using Alexa has long been a problem, both internally and externally, according to the people familiar. Not off Android entirelyWith the new Vega OS, Amazon is reducing its reliance on the Android-based Fire OS.
Persons: Panos Panay, Andy Jassy, Jeff Bezos, Vega, Dave Limp, Alexa, It's Organizations: Alexa, Business, Software, BI, Amazon, Amazon's, Tech, Google, Blue, Washington Post, Vega
In today's big story, we're looking at Wall Street's love affair with Nvidia (and AI) while Big Tech still grapples with how to use the tools . Since Nvidia's GPUs sit at the center of the AI revolution, the company's success suggests the hype around the tech is warranted. One issue is bias showing up in AI tools . AdvertisementInternal documents show that Amazon is warning its employees not to use third-party generative AI tools for work , BI's Ashley Stewart and Eugene Kim report. It's an interesting acknowledgement of the risks involved with using AI tools — especially when Amazon is pitching its own chatbot to customers .
Persons: , It's, Michael M, Tyler Le, it's, Matthew Fox, Wall, Jensen, Kathleen Brooks, XTB, BI's George Glover, Chelsea Jia Feng, — ChatGPT, Monica Melton, BI's Ashley Stewart, Eugene Kim, Paul Morigi, Jenny Chang, Rodriguez, Goldman, Joe Duran, Jensen Huang, Huang, Reddit, Sam Altman, Elon Musk, Gemini, isn't, RJ Scaringe, Rivian, Scaringe, Steve Conine, Niraj Shah, Lucas Jackson, Wayfair, Bruce Dixon, they'd, Dan DeFrancesco, Jordan Parker Erb, Hallam Bullock, George Glover, Grace Lett Organizations: Service, Nvidia, Big Tech, Getty, Nasdaq, Nikkei, GameStop, SEC, CNBC, EV, Warner Bros Discovery Inc, Hyatt Hotels Locations: Paul, New York, London, Chicago
Amazon is warning employees not to use third-party generative AI tools for work, according to multiple internal guidances viewed by Business Insider. Amazon's internal third-party generative AI use and interaction policy, viewed by BI, warns that the companies offering generative AI services may take a license to or ownership over anything employees input into tools like OpenAI's ChatGPT. Amazon's internal generative AI policy states employees can use third-party models for work if they obtain director and legal approval and comply with any applicable security reviews. Amazon's spokesperson Adam Montgomery said the company has been developing generative AI and large machine learning models for a long time and employees use its AI models every day. "We have safeguards in place for employee use of these technologies, including guidance on accessing third-party generative AI services and protecting confidential information," Montgomery said.
Persons: Amazon's, Adam Montgomery, Montgomery, Ashley Stewart, Eugene Kim Organizations: Business, BI, Microsoft Locations: OpenAI
“I would say it's important to remember that history is littered with big successful companies who faced big technology shifts,” Herrington said during the event. Internally, Amazon is scrambling to brainstorm new AI projects . Herrington oversees Amazon’s entire retail business, including the online marketplace, healthcare unit, and logistics service. While mentioning big companies that failed to adapt to these transitions and ultimately phased out, Herrington said he’s confident Amazon is going to be a leader in AI. Advertisement“It's all of our responsibility together to make sure that's not going to be the Amazon story,” Herrington said.
Persons: , Doug Herrington, , Herrington, , ” Herrington, didn’t, , There’s, Andy Jassy Organizations: Service, Amazon, Business
A group of Adobe employees are upset over the company’s decision to host its MAX annual conference in Florida, citing the state’s “hostile” laws against marginalized groups. Earlier this month, more than 500 Adobe employees signed an internal petition demanding the company reconsider the location of the annual conference, scheduled to take place in Miami later this year. As company leaders reiterated their commitment to Miami for this year’s event, some Adobe employees took to the Slack channel to express their dismay. “I’m shocked and disappointed at the lack of consideration in that call,” one of the employees wrote in the internal Slack channel. "Adobe MAX is a celebration of our community and a platform to showcase the incredible impact that creativity has around the world.
Persons: , Shantanu Narayen, David Wadhwani, , “ I’m, Ron DeSantis’s “, DeSantis, Jeremy Redfern, Ron DeSantis, Charlie Neibergall ‘, , Adobe’s, Erica Warren, ” Warren, Slack, Amy White, “ It’s, ” White Organizations: Adobe, Business, Disney, MAX, , AP, National Association for, Advancement of Colored People, Human Rights, Las, ” Adobe Locations: Florida, Miami, America, Los Angeles, London, Berlin, Tokyo, LA, San Diego, Las Vegas, ‘ Florida,
It already shut down the Amazon Care telehealth service in 2022, while disbanding Haven , a joint healthcare venture, in 2021. She said Amazon's healthcare business continues to grow and receive positive customer feedback. Less focus on senior healthcareAnother idea One Medical recently explored was to put less focus on the senior healthcare business. Still, for some One Medical employees, Amazon’s scrutiny is leading to growing frustration. “As Trent Green communicated to employees, One Medical employees will not return to physical offices at this time.
Persons: Big, Samantha Kruse, ” Kruse, Andy Jassy Chelsea Jia Feng, Neil Lindsay, ” Amazon’s Kruse, Amazon's Kruse, Lindsay, , Amir Dan Rubin, Kruse, Amazon’s, , Trent Green Organizations: Business, Amazon, Care, Amazon Health Services, Amazon's Pharmacy, Amazon Health, Iora Health, Iora, Locations: New York, Minneapolis, St, Petersburg , Florida, Francisco
Amazon’s One Medical is undergoing significant changes, following this week’s layoffs that cut hundreds of jobs . One Medical will also look for ways to take advantage of Amazon’s own corporate office space going forward. Green also announced in the email that Bjorn Thaler, One Medical’s CFO, will transfer to a new role that reports directly to Amazon’s healthcare boss Neil Lindsay. As part of the move, One Medical executives and teams across finance, legal, and technology will report to Amazon’s healthcare business, reflecting a tighter integration between the two companies. Amazon’s spokesperson said the reorganization will help One Medical better leverage Amazon’s resources and provide employees with more opportunities across Amazon’s healthcare business.
Persons: Trent Green, Green, Bjorn Thaler, Neil Lindsay, Thaler Organizations: Business, Amazon, Medical, State, Locations: New York City , Minneapolis, St, Petersburg, Francisco, Tri, New England, Maryland, Virginia, Pacific Northwest, Southwest, Southern California, Texas
The head of Amazon's healthcare business wants employees to know Tuesday's layoffs are part of a normal business cycle, not a sign of underperformance. He noted that other companies have also made similar job cuts lately, urging employees not to believe the "pundits" who may say negative things about Amazon's healthcare business. "As often happens with changes like this, some pundits may speculate that we're eliminating roles because our health care business is underperforming — don't believe this speculation. In a separate email on Tuesday , Lindsay highlighted the growth of Amazon's healthcare business, saying the layoffs were intended to "reposition resources" so the company can better invest in other growth areas. He also said Amazon integrated One Medical's finance, legal, and tech teams into Amazon's healthcare business as it looks to "realign resources."
Persons: Neil Lindsay, , Lindsay, we've Organizations: Service, Business, Amazon Health Services, Amazon, Pharmacy, Amazon Pharmacy, we've, Amazon Clinic Locations: U.S
Amazon's healthcare units, including One Medical and Amazon Pharmacy, are conducting fresh layoffs as part of a broader cost-cutting campaign, Business Insider has learned. The layoffs will impact "few hundred roles," Amazon's spokesperson confirmed in an email to BI. Amazon has started the year with a flurry of job cuts across a number of units including Twitch, Prime Video , Audible , and Amazon Pay. In an email to BI, Amazon's Amazon Health Services Senior Vice President Neil Lindsay confirmed the layoffs. "Unfortunately, these adjustments will result in the elimination of a few hundred roles within Amazon Pharmacy and One Medical.
Persons: Amazon's, Brian Olsavsky, Neil Lindsay, Lindsay, iRobot, Amir Dan Rubin Organizations: Amazon Pharmacy, Business, Amazon, Amazon Health Services, MGM
He also said stressed the healthcare business has seen steady growth across its Pharmacy, One Medical, and Clinic segments. Here's the full copy of Lindsay's email:Hi everyone,The past year has been incredibly exciting for all of our health care businesses, and we're seeing tremendous growth for Amazon Pharmacy, One Medical, and Amazon Clinic. We reinvented the Amazon Pharmacy experience throughout 2023 to make it more affordable and convenient for customers to get the prescription medications they need through RxPass, automatic coupons, partnerships, and more. We expanded Amazon Clinic nationwide, and since launch, the marketplace has seen a 96% customer satisfaction rating. Unfortunately, these changes will result in the elimination of a few hundred roles across One Medical and Amazon Pharmacy.
Persons: Neil Organizations: Amazon Pharmacy, Amazon Clinic, Pharmacy, CARE
Amazon's CFO Brian Olsavsky declined to say whether more layoffs are coming. Olsavsky said Amazon will make "very careful" investments. AdvertisementEven after cutting at least 27,000 jobs since late 2022, Amazon may not be done with layoffs. During a call with reporters on Thursday, Amazon's chief financial officer Brian Olsavsky declined to answer a question about whether layoffs are over and hinted even more job cuts may be on the table. This story is available exclusively to Business Insider subscribers.
Persons: Brian Olsavsky, Olsavsky, Organizations: Service, Business
Mark Zuckerberg has had quite the week
  + stars: | 2024-02-02 | by ( Dan Defrancesco | ) www.businessinsider.com   time to read: +5 min
In today's big story, we're recapping earnings from three tech giants: Meta, Apple, and Amazon. The big storyMeta's mega-winMark Zuckerberg is smiling: Its profit margins are much improved — and that's partly because of a shrinking headcount. Josh Edelson/AFP/Getty Images ; Isabel Fernandez-Pujol/ BIMark Zuckerberg has had quite the week. It lost $16 billion on the Metaverse in 2023, and Zuckerberg indicated more pain for years to come.) Following the success of Meta's "Year of Efficiency," Zuckerberg said that the company may never go back to large-scale hiring.
Persons: , Phil doesn't, Zuck, Mark Zuckerberg, Josh Edelson, Isabel Fernandez, Sarah Jackson, Meta, Zuckerberg, BI's Peter Kafka, Peter, Richard Drew, Wall Street's, Rufus, BI's Eugene Kim, Amazon, Aaron Schwartz, Diem, Dan DeFrancesco, Hallam Bullock, Jordan Parker Erb Organizations: Service, Apple, Business, Getty, Pujol, Meta, Amazon, Xinhua, Microsoft, Chevron Corporation, ExxonMobil, Cigna Locations: AFP, China, New York, London
Read previewMore people seem to be talking about canceling their Amazon Prime memberships. But new data suggests Prime membership growth may have bounced back in the US, after seeing a dip for the first time ever in 2022. The increase follows Prime's first-ever drop in membership growth in 2022, when CIRP said its survey data showed Prime "essentially stopped growing" in the US. "An increase in Prime members today means that more US consumers are finding Prime and therefore Amazon shopping is worth the investment in membership." Earlier this week, Amazon started showing ads on its Prime video streaming service for the first time.
Persons: , CIRP, Bradley Mattinger, Amazon's, Mattinger, Doug Herrington Organizations: Service, Amazon, Wall Street, Business, Consumer Intelligence Research Partners
Though he repeated Amazon's famous motto to "be customer focused, competitor aware," Carrigan said Spotify's move into Audible's core market creates a completely different dynamic. "A year ago we didn't have a subscription based, fully included competitor that has hundreds of millions of customers," Carrigan said. "A bit unprecedented"During the meeting, Carrigan claimed Audible hasn't had major price increases even while significantly boosting the value of its offerings. That puts Audible in a good position to go after both light listeners and hardcore audiobook customers, he said. "We also discussed how we are customer obsessed and competitor aware, reinforcing that Audible remains well-positioned for future growth and continued innovation."
Persons: Bob Carrigan, Carrigan Organizations: Business, Spotify, Audible's
download the appSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Audible CEO Bob Carrigan answered a barrage of employee questions. The heightened anxiety at Audible reflects broader concerns rippling through Amazon's workforce lately about continued job losses. That's even after the internet giant slashed thousand of positions in multiple rounds of layoffs since late 2022 . "We've made a lot of improvements, but we've got more work to do," Carrigan said during the meeting.
Persons: , Bob Carrigan, That's, We've, we've, Carrigan, I've Organizations: Service, Business, Amazon, Audible's, Adobe, Spotify
In today's big story, we're looking at how there's no more loyalty in corporate America between employers and their workers. Business Insider's Aki Ito, who has covered workplace trends better than anyone, dove into the deterioration of loyalty in corporate America. The best example of the deterioration of loyalty in corporate America these days is in Big Tech. AdvertisementOne year later, Big Tech's layoffs are back and could become the new normal, Business Insider's Peter Kafka writes. However, the best representation of the growing employee-employer chasm in Big Tech is at Google.
Persons: , hustleharder, Insider's Aki Ito, they're, Insider's Peter Kafka, Kali Hays, BI's Eugene Kim, Ashley Stewart, Long, Sundar Pichai, BI's Hasan Chowdhury, Brian Moynihan, Moynihan, Laura Labovich, Asher, Emerson, Bill O'Leary, there's, Frederic J . Brown, haven't, Christian Dior, Dan DeFrancesco, Diamond Naga Siu, Hallam Bullock, Jordan Parker Erb Organizations: Service, Big, Workers, Amazon MGM Studios, Big Tech, Google, OsakaWayne, Investment, New, Bank of America's, Fed, Washington, Getty, Meta, OpenAI Mafia, Shoppers, Spotify, Couture, United Airlines, The, Business Locations: America, Big Tech, Big, Bethesda, That's, Paris, New York, San Diego, London
The generative AI future will not be free
  + stars: | 2024-01-19 | by ( Alistair Barr | ) www.businessinsider.com   time to read: +6 min
Our paid AI futureToday, we're at the start of a similarly exciting new technology wave with generative AI. Even Google, the master of free online services, is considering paid subscriptions for some of its new AI offerings. So, why will generative AI offerings be paid from the start? One possible answer is that ads may not work as well in this new generative AI future. Charging for new generative AI services is one way to create new earnings.
Persons: , Chris Anderson, Stephen Colbert, Colbert, Alexa, Insider's Eugene Kim, Sundar Pichai, Bard chatbot, Oren Etzioni, Dave Limp, Etzioni, Goldman Sachs, Goldman Organizations: Service, Business, Facebook, YouTube, Google, Engadget, Alexa, Big Tech, Apple, Microsoft, Meta Locations: Silicon, we're
The team is working towards a June 30 launch deadline, and has been testing the underlying voice technology, dubbed "Remarkable Alexa," with 15,000 external customers, these people said. Internally, however, Amazon isn't satisfied with the performance of the new Remarkable Alexa yet. But the new Remarkable Alexa follows a more centralized structure, where language understanding and response generation use a single language model. The Classic Alexa team, for example, wants to protect their work by insisting on using what they built for the old Alexa, one of the people said. In addition to the subscription-based Alexa, Amazon is also working on a new Alexa product that can be used within a web browser, people familiar with the project told BI.
Persons: Alexa, Dave Limp, Rohit Prasad Organizations: Business, Alexa, Google, Apple, Intelligence, Amazon, Alexa Plus, Reuters
Silent sacking, Garrison told BI, "is how Amazon is going to reduce operational costs without negatively affecting the stock price. Some Amazon employees recently took to Slack to announce their resignations specifically over the return-to-hub policy. Another AWS employee told BI they feel like they are "doing the job of three people." Any suggestion to the contrary is untrue," the Amazon spokesperson said. Are you an Amazon employee or do you have insight to share?
Persons: they're, Justin Garrison, Garrison, wasn't, URA, hasn't, that's, Slack, RTO, we'd, They've Organizations: Service, Amazon, Business, BI, Amazon Web Services
This story is available exclusively to Business Insider subscribers. "That's a lot of growth," Hopkins said. Prime Video was the first to do a hiring freeze at Amazon in 2022 because the team was growing too fast, he added. Related storiesHopkins's comments show the exponential growth the Prime Video and MGM Studios team saw prior to Wednesday's layoffs. For years, Amazon has poured billions of dollars into its video streaming service, which is included in its Prime membership program.
Persons: Mike Hopkins, Hopkins, didn't Organizations: Amazon, MGM Studios, Business, BI, MGM, Football Locations: Amazon, headcount
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