Swedish financial technology company Klarna said Tuesday that nearly 9 out of 10 employees in its 5,000-strong workforce are now using generative artificial intelligence tools in their daily work.
Klarna, which lets individuals split their purchases into interest-free, monthly installments, said over 87% of its employees are using generative AI tools, including OpenAI's ChatGPT and its own internal AI assistant.
The biggest users of generative AI in the company are those in non-technical groups, such as communications (92.6%), marketing (87.9%) and legal (86.4%), Klarna said.
At those rates, Klarna is seeing much higher adoption of generative AI within the company than in the broader corporate world.
Klarna has its own internal AI assistant, called Kiki.
Persons:
Klarna, OpenAI's, Kiki
Organizations:
Deloitte