Customers can either order ahead via the Chick-fil-A app and then receive their meals at one of two lanes dedicated for mobile orders or order as usual through a regular drive-thru lane.
The pick-up location is just that: Customers order ahead and then walk into the store to pick up their orders.
Speedy service is key for fast food restaurants, especially at the drive-thru, where a long line or a bad experience can scare off customers.
Taco Bell has also been testing out drive-thru locations with second-story kitchens, delivering tacos to drive-thru customers via a “vertical lift.”Chick-fil-A tends to earn top marks for its drive-thru, and for its service in general.
In a drive-thru survey last year in which Chick-fil-A, along with Carl’s Jr., earned the top spot for satisfaction with service, the chicken chain failed to make the top five for order accuracy.
Persons:
New York CNN —, It’s, Chick, Taco Bell, Carl’s Jr
Organizations:
New, New York CNN, Inc
Locations:
New York, Atlanta, New York City