Mr. Rossman recalled encountering a tip screen this year at a self-checkout station at Newark Liberty International Airport.
Replacing the old-fashioned tip jar, new digital payment systems have made it easy for businesses to ask customers for tips electronically.
So for some, it can feel awkward to tap “other amount” or “no tip” on a payment screen if they feel that the employee or others in line are watching.
More generous tipping practices took hold earlier in the coronavirus pandemic, with people inspired to help frontline workers.
But as the pandemic eased, higher inflation took hold, and tipping as a percentage of a pricier meal tab became more noticeable.
Persons:
Rossman, “ It’s, Michael Lynn
Organizations:
Newark Liberty International Airport, Cornell University