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☆ Flights to and from Philippine capital suspended due to technical issues
▼ + stars: | 2023-01-01 | by ( ) www.reuters.com time to read: +1 min

A total of 282 flights were either delayed, cancelled or diverted to other regional airports, affecting around 56,000 passengers at Manila's Ninoy Aquino International Airport (NAIA), the airport operator said on Sunday. As of 0800 GMT, "the system has been partially restored thereby allowing limited flight operations," the Manila International Airport Authority said in a statement. It offered passengers due to fly on Sunday free rebooking or the option to convert tickets to vouchers. Philippine Airlines (PAL.PS) said a number of flights were diverted, cancelled and delayed, and travellers should check the status of their journey before proceeding to the airport. Reporting by Enrico Dela Cruz; Editing by Neil Fullick and Peter GraffOur Standards: The Thomson Reuters Trust Principles.

Some airlines, including Southwest, no longer have automatic agreements in place that allow for rebooking on another airline free of charge, she said. He and his family spent Christmas in Austin, Texas, and intended to fly home to Raleigh, North Carolina, on Dec. 26 via Southwest. “What are you going to do if the airline can’t save you?” Bangs said. Sallyann Koontz got stuck in Austin after her Southwest Airlines flight home to Charleston, South Carolina, was canceled. "It has served the public with affordable flights and possibly allowed travel for less affluent families for decades," Koontz said of the airline.

☆ American Airlines places price caps on some cities to help Southwest customers get home
▼ + stars: | 2022-12-28 | by ( Jennifer Korn | ) edition.cnn.com time to read: +3 min

New York CNN —Many Southwest customers have been desperately trying something – anything – that will get them back home. American Airlines says it has a solution: It will place price caps on travel to and from select cities, the company told CNN in a statement. Although it didn’t specifically mention Southwest in its message, and the company didn’t name the cities, American implied the price caps were designed to help the melted-down airline’s customers get home. The price caps vary by location in areas affected by cancellations, an American Airlines spokesperson told CNN. American Airlines notified customers about the price caps in a series of tweets directed at people who posted screenshots of thousand-dollar flights.

☆ I got stuck in Southwest's holiday meltdown. My 'quick' trip took 41 hours, I never made it to my destination, and I don't know when I'll see my bag again.
▼ + stars: | 2022-12-28 | by ( Fortesa Latifi | ) www.businessinsider.com time to read: +6 min

Lucky for me, it's only a two-and-a-half hour flight from Los Angeles, where I live and work. I was put on a flight out of Burbank Airport, another airport in Los Angeles, which took a $50 Uber ride to get to. If I could at least make it to Las Vegas, I'd probably be able to figure it out, since Las Vegas is such a major hub for Southwest. Courtesy of Brady Goodman-WilliamsThe Las Vegas airport was a nightmare. They knew my bag had made it to Denver, but they didn't know when it would come back to Los Angeles.

☆ Southwest Airlines says travellers stranded by holiday meltdown can't rebook until December 31st
▼ + stars: | 2022-12-27 | by ( Asia Martin | ) www.businessinsider.com time to read: +1 min

Southwest Airlines won't rebook any more flights until next year. Southwest was impacted by Winter Storm Elliott. Stranded Southwest customers can't rebook their flights until after December 31, according to a Southwest Airlines official who spoke to the press at Hobby International Airport on Monday. Southwest Airlines canceled nearly 3,000 flights following Winter Storm Elliott — the highest count by far among airlines, according to FlightAware. The fallout stranded travelers across the country over the weekend as airlines could not rebook customers quickly because of the nationwide impact of the storm.

☆ How to get reimbursed for hotels and alternative transportation if your Southwest flight was canceled
▼ + stars: | 2022-12-27 | by ( Taylor Rains | ) www.businessinsider.com time to read: +5 min

Between Wednesday and Monday, the Dallas-based carrier canceled 8,305 flights, amounting to 36% of its operation, according to FlightAware data. On Monday alone, Southwest canceled 74% of its operation and it is struggling to get back on track with 63% of flights already canceled as of 11:00 a.m on Tuesday. For comparison, the US' second-worst offender between Wednesday and Monday was Delta Air Lines with 1,865 flights canceled, which was 12% of its operation, according to FlightAware. Email Southwest for reimbursementJonathan Weiss/ShutterstockIn some cases, travelers will decide to receive a refund for a canceled flight and rebook their own transportation, like a flight on a different carrier, a rental car, or a train. Contact your credit card issuerDavid Slotnick/Business InsiderTravelers should also check if their credit card comes with trip insurance.

☆ 'Travel insanity': U.S. passengers stranded by winter storm
▼ + stars: | 2022-12-26 | by ( Kanishka Singh | ) www.reuters.com time to read: +3 min

The travel disruptions continued into Monday when airlines canceled over 2,500 flights as of early afternoon, according to flight tracking website FlightAware. The hardest hit was Southwest Airlines (LUV.N) with about 1,700 cancellations while Delta Air Lines Inc (DAL.N) had over 250 cancellations. David Sharp said on Twitter his Southwest Airlines flight from Denver to St. Louis was canceled and the next flight was not available for another two days. Voice actress Grey DeLisle tweeted to Southwest Airlines: "Flight 1824 from Nashville to Burbank was canceled due to Elliot and we haven't received any rebooking! Nothing anyone could do but so much travel insanity," tweeted another Twitter user named Alex Gervasi.

☆ Here’s how much money you’re entitled to if an airline bumps you from an overbooked flight
▼ + stars: | 2022-12-21 | by ( Tim Levin | ) www.businessinsider.com time to read: +3 min

US regulations say you're entitled to a payout if you're involuntarily bumped from a flight. If an airline bumps you from an overbooked flight, you may be entitled to significant compensation. For domestic flights, passengers delayed by 1-2 hours are entitled to 200% of their one-way fare. For international flights, passengers delayed by 1-4 hours are entitled to 200% of their one-way fare, also capped at $775. According to the DOT, passengers aren't entitled to a payout if they're involuntarily bumped due to an aircraft change or weight and balance issues.

☆ Flight delays and cancellations will likely impact millions of Christmas travelers. What to do when your airline experiences disruptions.
▼ + stars: | 2022-12-20 | by ( Taylor Rains | ) www.businessinsider.com time to read: +8 min

The National Weather Service has warned of a strong winter storm expected to affect holiday travel. But, some airlines offer to rebook on their website or mobile app and waive any fees, so it's sometimes easier to make changes online than in person. Carriers offering both are Alaska Airlines, Allegiant Air, American Airlines, Delta Air Lines, Hawaiian Airlines, JetBlue Airways, Southwest Airlines, Spirit Airlines, and United Airlines, according to the DoT dashboard. It never hurts to request a meal or hotel during flight disruptions, and you might get lucky with a goodwill gesture from the carrier. For example, in the case of a winter storm, it's likely many passengers will end up stranded in random cities across the US.

☆ Hurricane Ian: What to do if your flight is canceled or if you want to change your booking
▼ + stars: | 2022-09-28 | by ( Taylor Rains | ) www.businessinsider.com time to read: +7 min

Hurricane Ian made landfall as a Category 4 storm near Fort Myers, Florida, on Wednesday. Here is what you can do if you want to change your flight, or if your flight is canceled. If your flight is canceled, then the airline must provide a full refund. According to FlightAware data, nearly 1,850 flights originating from or flying to Orlando, Tampa, Fort Lauderdale, Miami, or Fort Myers have been canceled as of 5:30 pm on Wednesday. Customer service: (800) 435-9792Sun Country Airlines: Customers traveling to, from, or through the Florida cities of Fort Myers, Orlando, or Tampa from September 25-30 can rebook their flight once for free.

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