AdvertisementAdvertisementChick-fil-A's drive-thrus are among the slowest in the industry, but customers don't seem to mind.
In a new survey of 10 top fast-food chains, Chick-fil-A ranked last for speed of drive-thru service.
The chain's drive-thru customers waited an average of 5 minutes and 12 seconds between ordering and receiving their food, according to the survey by QSRmagazine.
Of the chains studied, Chick-fil-A had the most accurate orders, with a 92% rate of accuracy, including any special requests.
Customer experience solutions company Intouch Insight conducted the study using mystery shoppers who visited each drive-thru to test speed and accuracy.
Persons:
—
Organizations:
Service, Wendy's, KFC, Intouch