The next month, it abruptly announced it would shut down Amazon Care, its app-based primary-care service for employers, three years after launch.
In November, Amazon launched Amazon Clinic, a virtual service where patients can pay Amazon directly to get treatment for common conditions like allergies and acne.
Natalie Schibell, a vice president and research director at Forrester, said that was a sign Amazon had learned from its mistakes at Amazon Care.
When Amazon shuttered Amazon Care, it put those mental-health ambitions on hold.
Lennox-Miller said Amazon could buy health data startups the company had already invested in, like the health-equity-focused Harmony Health or the value-based-care data company Clinify Health.