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WASHINGTON, Feb 9 (Reuters) - Southwest Airlines (LUV.N) on Thursday faced harsh criticism from U.S. senators at a hearing investigating the airline's meltdown that disrupted travel plans for 2 million customers, with one lawmaker calling the situation an "unmitigated disaster." While Southwest cited weather impacts, the union singled out poor preparation and a failure to modernize technology. Democratic Senator Jacky Rosen called it an "unmitigated disaster" that had a "devastating impact on families." Watterson said it has received about 284,000 cases from passengers impacted by meltdown and reimbursed more than 273,000 -- leaving 10,782. Cantwell said Southwest Chief Executive Officer Bob Jordan, who had been invited to the hearing, "didn't want to show up."

WASHINGTON, Feb 9 (Reuters) - Southwest Airlines (LUV.N) faced harsh criticism from U.S. senators at a hearing on Thursday investigating the airline's meltdown that disrupted travel plans for 2 million customers. The airline and its pilot union offered sharply contrasting reasons for the low-cost carrier's massive travel disruptions. While Southwest cited weather impacts, the union singled out poor preparation and a failure to modernize technology. Cantwell said Southwest Chief Executive Officer Bob Jordan, who had been invited to the hearing, "didn't want to show up." The meltdown caused the cancellation of almost 17,000 flights and is estimated to have cost the airline more than $1 billion.

WASHINGTON, Feb 9 (Reuters) - Southwest Airlines (LUV.N) faced harsh criticism from U.S. senators at a hearing on Thursday investigating the airline's meltdown that disrupted travel plans for 2 million customers. Senator Ted Cruz, the top Republican on the Senate Commerce Committee, called the cancellation of more than 16,000 flights "an epic screwup." While Southwest cited weather impacts, the union singled out poor preparation and a failure to modernize technology. Cantwell said Southwest Chief Executive Officer Bob Jordan, who had been invited to the hearing, "didn't want to show up." Casey Murray, president of the Southwest Airlines Pilots Association (SWAPA), said that the union has been sounding the alarm about the carrier's crew scheduling technology and "outdated" operational processes for years.

☆ Live updates: Southwest Airlines executive testifies before the Senate Commerce Committee
▼ + stars: | 2023-02-09 | by ( Chris Isidore | Aditi Sangal | ) edition.cnn.com time to read: +1 min

Fixes to the Southwest Airlines' crew scheduling system that failed spectacularly during the service meltdown in December will be live "tomorrow," said Andrew Watterson, Southwest's chief operating officer, during a Senate Commerce Committee hearing on Thursday. "With regard to this event, our crew scheduling system had a particular fault," Watterson said. "Tomorrow, the fix will go in, it will be live on our production system. But Watterson cautioned the scheduling system was not the only thing that failed and caused the problems. "We believe our winter operations resiliency was the root cause, and that will take longer to address," he said.

☆ Southwest plans to tell Senate it's confident in its schedule after holiday meltdown
▼ + stars: | 2023-02-08 | by ( Leslie Josephs | ) www.cnbc.com time to read: +2 min

Southwest Airlines plans to apologize before a Senate panel on Thursday over the carrier's December meltdown that stranded hundreds of thousands of travelers around Christmas. "In hindsight, we did not have enough winter operational resilience," Chief Operating Officer Andrew Watterson said in written testimony, which was reviewed by CNBC, ahead of Senate Commerce Committee hearing. The debacle made for an $800 million pretax hit and drove the carrier to a net loss last quarter. Watterson plans to tell the committee that the carrier has made short-term improvements to communicate more easily with crews when things go wrong and has improved tools that keep track of the operation's stability. With those mitigation tools, "we are confident in our flight network and the schedules we have published for sale," Watterson plans to say, according to the testimony.

☆ Southwest faces Senate hearing next week following holiday meltdown
▼ + stars: | 2023-02-03 | by ( Leslie Josephs | ) www.cnbc.com time to read: +2 min

John and Lori Ingoldsby, who drove to Denver after the first leg of their flight on Southwest Airlines was canceled, wait for a flight to finish their trip at Denver International Airport on December 28, 2022 in Denver, Colorado. Southwest Airlines ' chief operating officer, Andrew Watterson, will face questions from a Senate panel next Thursday about the carrier's holiday meltdown that stranded hundreds of thousands of travelers. Southwest said the hearing date overlapped with "a previous commitment" for CEO Bob Jordan. The incident has drawn increased scrutiny from Washington and capped a year of on-and-off disruptions in air travel, due to bad weather, staffing and technology issues. Sen. Maria Cantwell, D-Wash., the committee chair, had previously said she planned to hold a hearing on flight disruptions following Southwest's holiday travel chaos.

☆ Senators push for airline passenger protections after holiday travel meltdown
▼ + stars: | 2023-01-31 | by ( Leslie Josephs | ) www.cnbc.com time to read: +2 min

Two Senate Democrats on Tuesday reintroduced legislation to strengthen airline passenger protections following a year of travel disruptions that was capped by chaos that stranded thousands of people over the December holidays. The Airline Passengers' Bill of Rights, which is co-sponsored by Sens. Sen. Maria Cantwell, D-Wash., is planning to hold a hearing on the latest airline disruptions in the coming weeks. The bills also follow a push by the Biden administration for stricter airline passenger rules, including for traveler refunds. Airlines for America, said its members, the largest U.S. carriers, "abide by — and frequently exceed – all DOT regulations regarding consumer protections."

☆ U.S. lawmakers call FAA outage 'unacceptable,' demand a fix
▼ + stars: | 2023-01-14 | by ( David Shepardson | ) www.reuters.com time to read: +3 min

REUTERS/Jim Vondruska/File PhotoWASHINGTON, Jan 13 (Reuters) - A group of more than 120 U.S. lawmakers told the Federal Aviation Administration's (FAA) its computer outage on Wednesday that disrupted 11,000 flights was "completely unacceptable" and demanded the agency explain how it will avoid future incidents. On Thursday, the FAA said its preliminary analysis showed the computer outage was caused by a procedural error related to a corrupted data file. The Senate committee email also said it appears the groundstop actually lasted from 7:21 a.m. Buttigieg tweeted at approximately 8:50am that the groundstop had been lifted, was the NOTAM system full operational at that point?" The Senate email asked "what additional resources does FAA need to expeditiously update the NOTAM system?"

☆ Delta CEO urges Washington to increase FAA funding after 'unacceptable' outage
▼ + stars: | 2023-01-13 | by ( Leslie Josephs | ) www.cnbc.com time to read: +2 min

Delta Air Lines CEO Ed Bastian called on Washington to increase funding for the Federal Aviation Administration after an outage of a pilot-alert system that grounded thousands of flights across the U.S. this week. "Over the past 36 hours, the FAA has been conducting a preliminary analysis into the NOTAM system interruption," the FAA said late Thursday. In an interview with CNBC's "Squawk Box" on Friday, Delta's Bastian called the incident "unacceptable." "I don't recall us ever shutting down the national air space due to a similar type of technology outage for several hours." The flight delays and cancellations were the second major air travel disruption in less than a month after bad weather derailed holiday travel late last year.

WASHINGTON/CHICAGO, Jan 12 (Reuters) - U.S. airline operations returned to normal on Thursday even as the Federal Aviation Administration (FAA) continues to investigate pinpoint the cause of a computer outage that grounded flights nationally and to prevent it from happening again. "FAA operations are back to normal, and we are seeing no unusual delays or cancellations this morning," the FAA said in a tweet. More than 11,300 flights were delayed or canceled on Wednesday in the first national grounding of domestic traffic in about two decades. As of noon Thursday, 1,400 U.S. flights were delayed and 117 were canceled, according to FlightAware, a typical aviation day given current weather issues. Major carriers Delta Air Lines (DAL.N), United Airlines (UAL.O), American Airlines Group Inc (AAL.O) and Southwest Airlines (LUV.N) all were reporting normal operations on Thursday.

[1/2] Passengers wait for the resumption of flights at O’Hare International Airport after the Federal Aviation Administration (FAA) had ordered airlines to pause all domestic departures due to a system outage, in Chicago, Illinois, U.S., January 11, 2023. REUTERS/Jim VondruskaWASHINGTON/CHICAGO, Jan 12 (Reuters) - U.S. airlines said they expect operations to return to normal on Thursday as the Federal Aviation Administration (FAA) scrambles to pinpoint the cause of a computer outage that grounded flights nationally and to prevent it from happening again. More than 11,300 U.S. flights were delayed or cancelled on Wednesday, according to FlightAware, in the first national grounding of domestic traffic in about two decades. Major carriers such as Delta Air Lines (DAL.N), United Airlines (UAL.O) and Southwest Airlines (LUV.N) said they expected normal operations on Thursday. "The health of that agency and its ability to deliver on its mission really is important," he said in an interview.

Passengers stuck at O'Hare International Airport in Chicago greeted the latest air travel disruption with a collective shrug. And our nation’s economy depends on a best-in-class air travel system. "We call on federal policymakers to modernize our vital air travel infrastructure to ensure our systems are able to meet demand safely and efficiently," he said. "An FAA system outage is causing ground stops at AUS and other airports across the country," the Austin-Bergstrom International Airport said in a tweet. Air France said all of its U.S.-bound flights were operating as planned and were not affected by the FAA computer outage.

☆ U.S. Congress to investigate FAA computer outage that snarled flights
▼ + stars: | 2023-01-11 | by ( David Shepardson | ) www.reuters.com time to read: +2 min

The public needs a resilient air transportation system." House Transportation Committee Chair Sam Graves, a Republican, said the ground stop "highlights a huge vulnerability in our air transportation system." The administration needs to explain to Congress what happened, and Congress should enact reforms in this year’s FAA reauthorization legislation." Senate Majority Leader Chuck Schumer said "the FAA needs to get to root causes so this doesn’t happen again." The FAA authorization is due to expire on Sept. 30 and the outage may put pressure on Congress to complete action.

FAA officials said a preliminary review traced the outage to a damaged database file, but added there was no evidence of a cyberattack and the investigation was continuing. FAA officials said they were working to "further pinpoint the causes" so the problem can be avoided in the future. One issue airlines are facing is trying to get planes in and out of crowded gates, which is causing further delays. He described confusion as airline employees and many passengers were initially unaware of the FAA's moves and flight delays. The U.S. Travel Association, which represents the travel industry including airlines, called the FAA system failure "catastrophic."

☆ FAA system outage disrupts thousands of flights across U.S.
▼ + stars: | 2023-01-11 | by ( Leslie Josephs | ) www.cnbc.com time to read: +6 min

The FAA's outage was the second major air travel disruption in less than a month and drew bipartisan criticism. Later Wednesday, Canada's air navigation agency said its similar notification system experienced a brief outage, but said no flights were delayed as a result. Zoom In Icon Arrows pointing outwards FAA system failure created mass cancellations across the U.S. on Jan. 11th, 2023. FlightawareWednesday's FAA issue added to concern from Washington from both Republicans and Democrats, particularly about technology that the complex U.S. air system, the world's busiest, relies on. More than a third of Delta's and United's mainline flights were delayed, while about 50% of American's were running late.

☆ U.S. Senate Commerce chair plans hearings after Southwest Airlines meltdown
▼ + stars: | 2023-01-04 | by ( David Shepardson | ) www.reuters.com time to read: +2 min

WASHINGTON, Jan 4 (Reuters) - U.S. Senate Commerce Committee chair Maria Cantwell on Wednesday said the panel intended to hold hearings after Southwest Airlines' (LUV.N) recent meltdown that led to nearly 16,000 flight cancellations in the week ending Dec. 29. The FAA's operations must be reauthorized by Sept. 30 and the measure has traditionally been used to advance aviation reforms. The Southwest flight cancellations have been cited by some lawmakers as evidence that Congress needs to strengthen protections for air travelers. Buttigieg has repeatedly vowed to hold Southwest "accountable" if it fails to fulfill commitments to customers for "controllable delays and cancellations." That one would require airlines to provide non-expiring vouchers when passengers are unable to fly for certain pandemic-related reasons.

☆ Lawmakers Plan to Scrutinize Southwest Cancellations, Federal Airline Refund Policies
▼ + stars: | 2022-12-30 | by ( Katy Stech Ferek | ) www.wsj.com time to read: 1 min

WASHINGTON—Federal lawmakers have signaled that they will investigate the mass flight cancellations by Southwest Airlines Co., with some Democrats suggesting the Transportation Department should be more aggressive at protecting passengers. Sen. Maria Cantwell (D., Wash.), who leads the Senate’s committee on transportation issues, said in a statement this week that its members will look into what caused the cancellations and how consumers were affected.

☆ Analysis: Southwest got billions of dollars in taxpayer aid. Why is its service still a mess?
▼ + stars: | 2022-12-28 | by ( Alicia Wallace | ) edition.cnn.com time to read: +10 min

Southwest Airlines received more than $7 billion from that program. However, analysts say, Southwest’s service meltdown is unrelated to the taxpayer assistance the airline received in 2020. Cancelled Southwest Airlines flights are seen on the flight schedules at LaGuardia Airport, Tuesday, Dec. 27, 2022, in New York. In April 2020, airline passenger traffic plummeted 96% and stayed 60% below 2019 levels in 2020, according to the US Government Accountability Office. “The problems at Southwest Airlines over the last several days go beyond weather,” she said in a statement.

☆ Privacy and crypto will likely lead tech policy under split Congress as hope for passing ambitious antitrust reforms dwindles
▼ + stars: | 2022-12-27 | by ( Lauren Feiner | ) www.cnbc.com time to read: +9 min

After what started as a hopeful year for tech policy, the 117th Congress is about to close out its term with many key efforts tabled. That's the case with privacy legislation, where a bill proposed this year gained bipartisan support, passing out of a House committee with a near-unanimous vote. The pair blamed the bills' failure to advance on intense lobbying efforts by the tech industry against them. One prominent bipartisan bill in the Senate would put the CFTC in charge. "But the importance of tech policy issues will still be strong."

☆ U.S. lawmakers back key Boeing 737 MAX certification deadline waiver
▼ + stars: | 2022-12-20 | by ( David Shepardson | ) www.reuters.com time to read: +3 min

Congressional leaders attached thewaiver to a bill to fund U.S. government operations and to require new safety enhancements for existing MAX aircraft proposed by U.S. Cantwell's language requires retrofitting existing MAX planes with a synthetic enhanced angle-of-attack (AOA) system and the ability to shut off stall warning and overspeed alerts. It gives airline operators three years from the time the 737 MAX 10 is certified to retrofit existing MAX planes and says Boeing must bear those costs. Faulty data from a single sensor erroneously activated a software function called MCAS and played critical roles in both fatal 737 MAX crashes, investigations found. Boeing declined to comment on Monday, but Boeing Commercial Airplanes Chief Executive Stan Deal said last week the planemaker supported Cantwell's safety retrofit proposal.

☆ U.S. lawmakers include Boeing 737 MAX extension in spending bill
▼ + stars: | 2022-12-20 | by ( ) www.reuters.com time to read: +1 min

WASHINGTON, Dec 20 (Reuters) - Boeing Co (BA.N) early on Tuesday won backing from Congress for an extension of a looming deadline imposing a new safety standard for modern cockpit alerts for two new versions of the U.S. plane maker's best-selling 737 MAX aircraft. The company has been heavily lobbying for months to convince lawmakers to waive the Dec. 27 deadline that affects its MAX 7 and MAX 10 airplanes which was imposed by Congress in 2020 after two fatal 737 MAX crashes killed 346 people in Indonesia and Ethiopia. Congressional leaders attached the extension to a bill to fund U.S. government operations and to require new safety enhancements for existing MAX aircraft proposed by U.S. Senator Maria Cantwell, chair of the Senate Commerce Committee, according to the text made public early on Tuesday. Reporting by David Shepardson, editing by Ed OsmondOur Standards: The Thomson Reuters Trust Principles.

☆ U.S. lawmakers back key Boeing 737 MAX deadline waiver
▼ + stars: | 2022-12-20 | by ( David Shepardson | ) www.reuters.com time to read: +3 min

The company had been heavily lobbying for months to convince lawmakers to waive the Dec. 27 deadline that affects its MAX 7 and MAX 10 airplanes which was imposed by Congress in 2020 after two fatal 737 MAX crashes killed 346 people in Indonesia and Ethiopia. Congressional leaders attached thewaiver to a bill to fund U.S. government operations and to require new safety enhancements for existing MAX aircraft proposed by U.S. Cantwell's bill requires retrofitting existing MAX planes with a synthetic enhanced angle-of-attack system and the ability to shut off stall warning and overspeed alerts. It gives airline operators three years from the time the 737 MAX 10 is certified to retrofit existing MAX planes and says Boeing must bear those costs. Boeing declined to comment on Monday, but Boeing Commercial Airplanes Chief Executive Stan Deal said last week the planemaker supported Cantwell's safety retrofit proposal.

☆ Exclusive: U.S. lawmakers set to back Boeing 737 MAX certification extension
▼ + stars: | 2022-12-19 | by ( David Shepardson | ) www.reuters.com time to read: +3 min

Congressional leaders have agreed to attach the extension to a bill to fund U.S. government operations and to require new safety enhancements for existing MAX aircraft proposed by U.S. Cantwell proposed requiring retrofitting existing MAX airplanes with an "enhanced angle of attack (AOA) and a means to shut off stall warnings and overspeed alerts, for all MAX aircraft," Reuters reported on Nov. 30. Faulty data from a single sensor that erroneously triggered a software function called MCAS to repeatedly activate played critical roles in the fatal 737 MAX crashes. Boeing declined to comment, but Boeing Commercial Airplanes Chief Executive Stan Deal said last week the planemaker supported Cantwell's safety retrofit proposal. Boeing said in October it expects the 737 MAX 7 to be certified this year or in 2023 and last week Boeing's Deal said he thinks the MAX 10 could receive certification in late 2023 or early 2024.

☆ Exclusive: U.S. Congress set to include Boeing 737 MAX alerting extension in spending bill
▼ + stars: | 2022-12-19 | by ( ) www.reuters.com time to read: 1 min

WASHINGTON, Dec 19 (Reuters) - U.S. lawmakers are set to add to a government spending bill an extension of a looming deadline imposing a new safety standard for modern cockpit alerts for two new versions of Boeing's (BA.N) best-selling 737 MAX aircraft, sources told Reuters. The U.S. planemaker has been lobbying for months to convince lawmakers to waive the Dec. 27 deadline that affects its MAX 7 and MAX 10 airplanes that was imposed by Congress in 2020 after two fatal 737 MAX crashes killed 346 people in Indonesia and Ethiopia. Lawmakers are also expected to require new safety enhancements for existing MAX aircraft proposed by Senate Commerce Committee chair Maria Cantwell. Reporting by David Shepardson; Editing by Mark PorterOur Standards: The Thomson Reuters Trust Principles.

☆ U.S. lawmakers decline to add Boeing 737 MAX exemption in defense bill
▼ + stars: | 2022-12-07 | by ( David Shepardson | ) www.reuters.com time to read: +3 min

WASHINGTON, Dec 6 (Reuters) - U.S. lawmakers late on Tuesday declined to add an extension to an annual defense bill of a looming deadline that would impose a new safety standard for modern cockpit alerts for two new versions of Boeing's (BA.N) best-selling 737 MAX aircraft. The U.S. planemaker has been lobbying for months to convince lawmakers to waive the deadline that affects its MAX 7 and MAX 10 airplanes and was imposed by Congress in 2020 after two fatal 737 MAX crashes killed 346 people in Indonesia and Ethiopia. That would be a significant setback for Boeing, which did not immediately comment but has argued previously it is better to have a common alerting system for all versions of the 737 MAX. The requirements for modern cockpit alerts were adopted by Congress as part of certification reform passed after two fatal 737 MAX crashes in 2018 and 2019 that led to the plane's 20-month grounding. Nadia Milleron, whose daughter Samya Rose Stumo died in the 2019 Ethiopian Airlines crash, praised lawmakers for not including the extension in the defense.

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