Wheelchair users are caught in the chaos, risking lost or damaged wheelchairs or even life-threatening injuries.
Similar incidents have occurred, in which wheelchair users developed serious infections from an injury sustained during or after a flight, Brown said.
On July 26, the Department of Transportation released the Airline Passengers with Disabilities Bill of Rights, which outlines the ten fundamental rights of passengers with disabilities.
Ansley added that it would also be ideal if wheelchair users could use their own wheelchair to fly.
This could include carving a space at the beginning of the aircraft so that wheelchair users don't have to transfer to an aisle chair.