That's because many of the decisions Solomon made over the next four years — along with aspects of the firm's hard-charging, ego-driven culture — ultimately led to the collapse of Goldman's consumer ambitions, according to a dozen people with knowledge of the matter.
Goldman executives were eager to seal the deal with the tech giant, which happened before Solomon became CEO, they added.
The rapid growth of the card, which was launched in 2019, is one reason the consumer division saw mounting financial losses.
Within months, Ismail left Goldman, sending shock waves through the consumer division and deeply angering Solomon.
Goldman should plow some of those volatile earnings into more durable consumer banking revenues, the thinking went.