The etiquette around what should be a text, a phone call, or an in-person conversation can seem unclear.
So much is dependent on the relationship you have with the other person and what technological era they grew up in.
There is one rule-of-thumb that transcends generations, though, says Daniel Post Senning, co-author of "Emily Post's Etiquette: The Centennial Edition."
"Any conversation that is likely to be emotionally charged, you want to give yourself the best chance possible to bring all your emotional tools to it," he says.
Tone, volume, and body language can all help alter how a message is received and can't be conveyed over text.
Persons:
Daniel Post Senning, Emily Post's