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Search resuls for: "Cancelations"


8 mentions found


☆ Pete Buttigieg says 'we will mount an extraordinary effort' to ensure Southwest Airlines meets its obligations to customers after thousands of flight cancellations
  + stars: | 2022-12-28 | by ( Oma Seddiq | ) www.businessinsider.com   time to read: +3 min
Pete Buttigieg increased pressure on Southwest Airlines to take care of its passengers. "We will mount an extraordinary effort to make sure that they're meeting their obligations," Buttigieg said. "And we will mount an extraordinary effort to make sure that they're meeting their obligations." But while many carriers have gone back to business as usual, Southwest Airlines is still experiencing significant disruptions. More than 2,500 Southwest Airlines flights within, into, or out of the US were cancelled on Wednesday, according to FlightAware, a real-time aviation tracker.
☆ How to get reimbursed for hotels and alternative transportation if your Southwest flight was canceled
  + stars: | 2022-12-27 | by ( Taylor Rains | ) www.businessinsider.com   time to read: +5 min
Between Wednesday and Monday, the Dallas-based carrier canceled 8,305 flights, amounting to 36% of its operation, according to FlightAware data. On Monday alone, Southwest canceled 74% of its operation and it is struggling to get back on track with 63% of flights already canceled as of 11:00 a.m on Tuesday. For comparison, the US' second-worst offender between Wednesday and Monday was Delta Air Lines with 1,865 flights canceled, which was 12% of its operation, according to FlightAware. Email Southwest for reimbursementJonathan Weiss/ShutterstockIn some cases, travelers will decide to receive a refund for a canceled flight and rebook their own transportation, like a flight on a different carrier, a rental car, or a train. Contact your credit card issuerDavid Slotnick/Business InsiderTravelers should also check if their credit card comes with trip insurance.
☆ Southwest says its travel meltdown was partially caused by a 'scheduling issue' and that it'll reimburse 'reasonable requests' for meals, hotels, and travel
  + stars: | 2022-12-27 | by ( Taylor Rains | Paul Squire | Rebecca Cohen | ) www.businessinsider.com   time to read: +3 min
Southwest Airlines in part blamed a "scheduling issue" for thousands of flight cancelations during the holidays. Southwest said it would reimburse "reasonable" requests like meals, hotel stays, or other transportation. The company also said it'd honor "reasonable" reimbursement requests from customers for things like meals, hotel stays, or other ways to travel to their destination. Southwest captain Mike Santoro, vice president of the Southwest Airlines Pilots Association (SWAPA), told Insider that the airline's system is having so many issues, schedulers are sorting out flight crews by hand. Customers who want to rebook their flight or get a refund can go to the airline's "Travel Disruption" page.
☆ A teacher facing an 'Armageddon of luggage' texted the phone numbers on tags to reunite holiday travelers with their missing bags
  + stars: | 2022-12-27 | by ( Rebecca Cohen | ) www.businessinsider.com   time to read: +5 min
A Tampa teacher turned into a lost luggage angel during the travel chaos this holiday season. She told Insider she's "never seen anything like it" as abandoned bags were left at the Tampa airport. With thousands of flights canceled over Christmas weekend, Brittany Loubier-Vervisch found herself searching through an "Armageddon of luggage" at Tampa International Airport the day after Christmas. Loubier-Vervisch and her husband eventually found their bags around 4:30 p.m. — four hours after canceling their flight. "I'm a teacher, I help people, that's what I do," Loubier-Vervisch told Insider.
☆ Holiday travelers are trapped in an Iceland airport because snow-covered roads prevented them from getting to their hotels — or out of the country
  + stars: | 2022-12-21 | by ( Rebecca Cohen | ) www.businessinsider.com   time to read: +5 min
Travelers are stuck in an Icelandic airport after a blizzard dumped snow on the country. Keflavík Airport, easyJet, and Icelandair did not immediately respond to Insider's requests for comment. Despite multiple warnings from The Icelandic Meteorological Office, Iceland's government, and The Foreign Office, passengers told NBC that the airlines seemed under-prepared and barely communicated through the chaotic weekend of cancelations. Ryan Stevens, a traveler from London who is still stuck in Iceland, told Insider that Icelandair poorly handled the situation. Stevens is out 1,500 euros due to three nights in a hotel and two additional booked flights and said he hasn't heard anything about reimbursements or assistance.
☆ Flight delays and cancellations will likely impact millions of Christmas travelers. What to do when your airline experiences disruptions.
  + stars: | 2022-12-20 | by ( Taylor Rains | ) www.businessinsider.com   time to read: +8 min
The National Weather Service has warned of a strong winter storm expected to affect holiday travel. But, some airlines offer to rebook on their website or mobile app and waive any fees, so it's sometimes easier to make changes online than in person. Carriers offering both are Alaska Airlines, Allegiant Air, American Airlines, Delta Air Lines, Hawaiian Airlines, JetBlue Airways, Southwest Airlines, Spirit Airlines, and United Airlines, according to the DoT dashboard. It never hurts to request a meal or hotel during flight disruptions, and you might get lucky with a goodwill gesture from the carrier. For example, in the case of a winter storm, it's likely many passengers will end up stranded in random cities across the US.
☆ A private jet company has hired 100 pilots and 150 mechanics this year despite a labor shortage, but its CEO says he has to pay them up to 30% more than before the pandemic
  + stars: | 2022-10-17 | by ( Stephen Jones | ) www.businessinsider.com   time to read: +3 min
A private jet firm has hired 100 pilots and 150 technicians this year, despite a labor shortage. However, its CEO told Insider he now has to pay them 20-30% more than he did pre-pandemic. Market competition is driving labor costs up, flyExclusive's CEO Jim Segrave told Insider. "We've hired 150 technicians in just the last four months, and we've hired 100 pilots in 2022 already," Segrave told Insider in a phone interview. "We can hire all the pilots we want to hire, but then we got to train those pilots," Segrave told Insider.
☆ These are the best airports in North America in 2022, according to a new survey of travelers
  + stars: | 2022-09-22 | by ( Samantha Delouya | ) www.businessinsider.com   time to read: +2 min
A new survey reveals the airports in North America with the highest customer satisfaction in 2022. JD Power asked more than 26,000 travelers to evaluate recent airport experiences amid a surge in travel chaos. A recent survey of satisfaction at airports found that customers are most satisfied with airports in Florida. In its 2022 North American Airport Satisfaction Survey, JD Power found that travel customers are significantly more bothered by crowds, food prices, and airport parking than last year. Recent air travel chaos has been well documented, with labor shortages and logistical issues causing flight delays, cancelations, and lost baggage.
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