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☆ Royal Caribbean overbooked one of its giant cruise ships and left a group of travelers stuck at port
▼ + stars: | 2023-11-30 | by ( Brittany Chang | ) www.businessinsider.com time to read: +6 min

Several guests weren't allowed to board a Royal Caribbean cruise because the ship was overbooked. Just hours after arriving at the Brisbane International Cruise Terminal, the couple was sent back home because Royal Caribbean had overbooked its 4,905-guest ship. But if it weren't for this option, Raynor says he would "absolutely not" be inclined to go on another Royal Caribbean cruise. AdvertisementRoyal Caribbean has a history of overbooking its giant cruise shipsRoyal Caribbean Quantum of the Seas. "I know Royal Caribbean generally has a good reputation, but it's certainly left a bad sour taste in our mouths," Raynor said.

Persons: weren't, he's, —, Jai Raynor, Raynor, rebooking, it's Organizations: Royal, Service, Port, Brisbane International Cruise, Business, Royal Caribbean, Caribbean, Seas . Locations: Royal Caribbean, Brisbane, , New Caledonia, Nouméa , New Caledonia . Southern Lightscapes, Australia, Caribbean

☆ British Airways flight turns back to London just before landing in Tel Aviv
▼ + stars: | 2023-10-11 | by ( Eve Brennan | ) edition.cnn.com time to read: +1 min

CNN —A British Airways flight from London to Tel Aviv made an abrupt U-turn shortly before it was due land in the Israeli city on Wednesday as the airline canceled all flights to the destination amid safety concerns. The airline said it had halted services to and from Tel Aviv as of late Wednesday. “Safety is always our highest priority and following the latest assessment of the situation, we’re suspending our flights to and from Tel Aviv,” it said in a statement to CNN. “We continue to monitor the situation in the region closely.” British Airways did not say when flights would resume. What other airlines are doingNumerous other international airlines with connections to Tel Aviv have suspended services as attacks have escalated.

Persons: CNN —, Aviv’s Ben, CNN’s Barry Neild Organizations: CNN, British Airways, Aviv’s, Gurion, “, Virgin Atlantic, American Airlines Locations: London, Tel Aviv, London’s, ”, Delta, United, Israel

☆ Airbnb is cracking down on fake listings. The platform has removed 59,000 so far this year
▼ + stars: | 2023-09-20 | by ( Will Gendron | Associated Press | ) www.businessinsider.com time to read: +4 min

Airbnb is cracking down on fake listings. The platform said it had removed 59,000 fake listings this year and prevented another 157,000 from getting on the site. The company says it has removed 59,000 fake listings and prevented another 157,000 from joining the platform this year alone. Fake listings and high cleaning fees are among several issues that Airbnb users highlighted in a company survey, the rental platform said Wednesday. AdvertisementAdvertisementAside from fake listings, Airbnb has had to contend with more stringent regulations in places like New York City.

Persons: there's, Airbnb, Brain Chesky, Chesky Organizations: Service, Airbnb Locations: Wall, Silicon, United States, United Kingdom, U.S, Canada, France, Australia, New York City, San Francisco

☆ These are the airlines most likely to bump people from flights
▼ + stars: | 2023-08-03 | by ( Grace Dean | ) www.businessinsider.com time to read: +4 min

Frontier Airlines was the most likely of the 15 largest US carriers to bump people from flights in early 2023. A further 3,395 were voluntarily denied boarding and 2,442 were involuntarily denied boarding. The data covers domestic US flights and international flights that departed from the US, and doesn't include passengers who were involuntarily denied boarding for other reasons. These are how the 15 carriers rank in terms of the proportion of passengers involuntarily bumped, per ATCR data:Frontier Airlines Envoy Air Spirit Airlines PSA Airlines American Airlines Skywest Airlines Republic Airways Southwest Airlines Alaska Airlines Jetblue Airways United Airlines Hawaiian Airlines, Endeavor Air, Allegiant Air, Delta Air LinesFrontier says on its website that in the event of an overbooked flight, passengers who volunteer to give up their seats get "alternative travel accommodations" as well as a Frontier voucher. "It is our goal to find enough volunteers so that no customers are denied boarding involuntarily," the airlines says.

Organizations: Frontier Airlines, Endeavor, Frontier, Travel, Department of Transportation's, of Aviation Consumer Protection, June's, Consumer, Airlines, Envoy Air, Delta Air Lines, Endeavor Air, Hawaiian Airlines, Frontier Airlines Envoy Air Spirit Airlines PSA Airlines American Airlines Skywest Airlines Republic Airways Southwest Airlines Alaska Airlines Jetblue Airways United Airlines Hawaiian Airlines, Allegiant Locations: Delta

[1/8] Delayed travelers wait for air traffic to resume at Ronald Reagan Washington National Airport ahead of the July 4th holiday weekend in Arlington, Virginia, U.S., June 30, 2023. The AAA estimates do not include Thursday, June 29, which the Federal Aviation Administration expects to be the busiest day of air travel during the holiday weekend. United Airlines (UAL.O) bore the brunt of the disruptions, with about 19% of its scheduled flights canceled and about 47% delayed. In a staff memo, he said over 150,000 United customers were affected last weekend because of FAA staffing issues and its impact on managing traffic. Still, the airline has said it would be "on track" to restore operations for the holiday weekend when it expects 5 million people to fly with it.

Persons: Ronald Reagan, Evelyn Hockstein NEW, Pete Buttigieg, Buttigieg, Scott Kirby, Doyinsola Oladipo, Rajesh Kumar Singh, Deepa Babington, Jonathan Oatis Organizations: Ronald Reagan Washington National Airport, REUTERS, AAA, Federal Aviation Administration, U.S . Transportation Security Administration, FAA, U.S ., United Airlines, Twitter, . Transportation, CNN, United, American Airlines, Thomson Locations: Ronald Reagan Washington, Arlington , Virginia, U.S, United States, Washington, U.S . East Coast, Chicago, FlightAware, New York

☆ Canceled, delayed flights are likely over July 4 holiday weekend. What to know about your rights
▼ + stars: | 2023-06-30 | by ( Greg Iacurci | ) www.cnbc.com time to read: +4 min

Over 2.8 million travelers are expected to pass through airport security checkpoints on Friday — a single-day record, according to the Transportation Security Administration. This comes as severe storms and staffing shortages have already derailed thousands of flights this week. Federal law doesn't require airlines to pay compensation to passengers for delays, Palmer said. The U.S. Department of Transportation's Airline Customer Service Dashboard outlines passenger rights for specific airlines. Even if a delay isn't their fault, many airlines will transfer your ticket to another airline's flight with available seats at no additional cost — if you ask, according to the U.S. PIRG Education Fund.

Persons: Andrew Bret Wallis, Pete Buttigieg, Kimberly Palmer, Palmer, Murray Organizations: DigitalVision, Transportation Security Administration, TSA, U.S, U.S . Department of Transportation's, PIRG

The AAA estimates do not include Thursday, June 29th, which the Federal Aviation Administration expects to be the busiest day of air travel during the holiday. United Airlines (UAL.O) bore the brunt of the disruptions, with about 19% of its scheduled flights canceled and about 47% delayed. The disruptions have left passengers fuming, with many United customers venting frustration on social media about long lines, delays in rebooking flights and misplaced luggage. In a staff memo, he said over 150,000 United customers were affected last weekend because of FAA staffing issues and its impact on managing traffic. American Airlines (AAL.O) expects nearly three million customers from Friday, June 30, through Tuesday, July 4, across more than 26,000 scheduled flights.

Persons: Pete Buttigieg, Buttigieg, Scott Kirby, Doyinsola Oladipo, Rajesh Kumar Singh, Deepa Babington Organizations: YORK, AAA, Federal Aviation Administration, FAA, Washington D.C, U.S ., United Airlines, Twitter, . Transportation, CNN, United, American Airlines, Thomson Locations: U.S, Washington, U.S . East Coast, Chicago, FlightAware, New York

☆ United may have found a fix for one of the worst realities of flight delays
▼ + stars: | 2023-06-22 | by ( Lakshmi Varanasi | ) www.businessinsider.com time to read: +3 min

Meal vouchers will be sent for delays of three hours or more and hotel vouchers for overnight delays. On Thursday, United Airlines said that it will start sending meal and hotel vouchers via phone to passengers whose flights have been disrupted. Disruptions include issues pertaining to maintenance or technology— or what United spokesperson Amy Fisher called "controllable" delays— which means weather related issues don't count. Flights for those with overnight delays will be rebooked for the next day, she added. "We've been automatically rebooking customers and providing meal and hotel vouchers for years," Fisher said.

Persons: Amy Fisher, Fisher, We've, Pete Buttigieg Organizations: Department of Transportation, Morning, United Airlines

☆ A flight attendant needed surgery and 4 others were also injured by severe turbulence on a flight from Singapore to London
▼ + stars: | 2023-06-17 | by ( Ryan Hogg | ) www.businessinsider.com time to read: +2 min

A British Airways flight turned around after encountering severe turbulence, The Sun reported. A source told Insider a crew member needed surgery on her ankle after the turbulence. The airline said the flight returned to Singapore as a precaution. The Sun first reported that BA flight 12 from Singapore Changi to London Heathrow Airport on Friday encountered severe turbulence over the Bay of Bengal, injuring five flight attendants. A person familiar with the incident told Insider that the flight returned to Singapore because of the turbulence.

Persons: We've Organizations: British Airways, Sun, London Heathrow Airport, Boeing, Pilots Locations: Singapore, Singapore Changi, London, Bengal

☆ What could be next for travel stocks as artificial intelligence grows
▼ + stars: | 2023-06-04 | by ( Samantha Subin | ) www.cnbc.com time to read: +5 min

Best positioned to harness AI Some big travel industry names have already begun experimenting with AI. Wasiolek noted that the company operates as a hybrid online travel agency and metasearch model, while Booking, Expedia and Airbnb , among others, serve as online travel agencies. "The difference is the barriers to entry are higher for online travel agencies because these operators control and manage the relationships with travel suppliers on their platform, while metasearch is simply a platform that hosts online travel agency managed content and content directly from travel suppliers," Wasiolek explained. These platforms represent more direct competition to Tripadvisor than online travel agencies. But success in travel from Google could also pose problems for online travel agencies.

Persons: Wall Street's, Nick Jones, Expedia, Redburn, Alex Brignall, JMP's Jones, Dan Wasiolek, Wasiolek, metasearch, Redburn's Brignall, CNBC's, it's, Michael Bloom Organizations: JMP Securities, ChatGPT, Equity, Google, Holdings, Morningstar

☆ Delta CEO says proposed airline rules will lead to higher ticket prices
▼ + stars: | 2023-05-18 | by ( Bianca Giacobone | ) www.businessinsider.com time to read: +2 min

Proposed government regulations for airlines could lead to higher ticket prices, Delta's CEO said. The regulations would require airlines to compensate passengers for controllable delays or cancellations. If the Biden administration introduces new regulations requiring airlines to compensate passengers for controllable cancellations and delays, ticket prices will go up, according to Delta Air Lines CEO Ed Bastian. Earlier this month, the US Department of Transportation announced plans to come up with new rules that would hold airlines more accountable for potential cancellations and delays. It does not provide compensation in the form of cash — no major US airline does that — travel vouchers, or frequent flyer miles.

☆ Cash for Delayed or Canceled Flights? What to Know About Biden’s Plan.
▼ + stars: | 2023-05-09 | by ( Ainara Tiefenthäler | Ceylan Yeginsu | ) www.nytimes.com time to read: +1 min

According to data from the U.S. Department of Transportation, around 20 percent of flights were delayed last year. President Biden and the transportation secretary, Pete Buttigieg, announced a proposed new rule on Monday to compensate passengers affected by carrier-caused slowdowns. Under the proposal, airlines would be required to cover certain expenses for passengers as well as pay them for the inconvenience of flight delays and cancellations. “I know how frustrated many of you are with the service you get from your U.S. airlines,” Mr. Biden said during the announcement at the White House. Additionally, inconvenienced fliers would be entitled to a payment in the form of cash, miles or travel vouchers.

☆ Biden Seeks Compensation for Passengers for Flight Delays and Cancellations
▼ + stars: | 2023-05-08 | by ( Mark Walker | ) www.nytimes.com time to read: +1 min

WASHINGTON — The Biden administration announced on Monday that it would seek to require airlines to compensate passengers for extensive flight delays and cancellations. The proposed rule would require airlines to provide cash payments rather than merely refunds for significant travel disruptions that were within the airline’s control. No airline currently guarantees cash compensation for delays or cancellations in the United States, according to the Transportation Department. “When an airline causes a flight cancellation or delay, passengers should not foot the bill,” Pete Buttigieg, the transportation secretary, said in a statement. “This rule would, for the first time in U.S. history, propose to require airlines to compensate passengers and cover expenses such as meals, hotels and rebooking in cases where the airline has caused a cancellation or significant delay.”Mr. Buttigieg and President Biden are scheduled to hold an event at the White House on Monday afternoon to promote the plan.

☆ Airlines could soon be forced to pay you if your flight is delayed or canceled
▼ + stars: | 2023-05-08 | by ( Hannah Towey | ) www.businessinsider.com time to read: +4 min

The Biden administration is proposing a new rule to address airline passengers' rights in the US. It would require airlines to provide cash compensation for flight delays and cancellations. JetBlue and Alaska Airlines are the only carriers that offer flight credit during lengthy delays, the DOT says. No major US airline currently guarantees cash compensation for controllable delays or cancellations, the dashboard shows. For comparison, the department's 2021 proposal that would require airlines to refund passengers for delayed luggage and broken WiFi still has not taken effect.

☆ Coronation travel guide: Transport advice, London hotels and where to watch
▼ + stars: | 2023-04-28 | by ( Julia Buckley | ) edition.cnn.com time to read: +16 min

Take the Conrad London St. James, for example, which sits between the Mall and Westminster Abbey. Most of the roads around Westminster Abbey and St. James’s Park Underground station will be blocked off. How to see the coronationCharles and Camilla will ride in the Diamond Jubilee State Coach to Westminster Abbey for the ceremony. Niklas Halle'n/AFP/Getty ImagesThe coronation itself will take place on the morning of Saturday May 6 at Westminster Abbey. Royal Windsor Racecourse, near Windsor Castle, and on the bank of the River Thames, is having a race night to celebrate the day’s public holiday.

☆ Themed cruises are more popular than ever and it's leading to ships selling out in record time
▼ + stars: | 2023-03-16 | by ( Brittany Chang | ) www.businessinsider.com time to read: +6 min

Norwegian Cruise Line's themed cruises have been selling out in record time and Holland America plans to grow its partnership with charter companies. The passionate fans help cruise lines fill up ships and are some of the most loyal in the industry. Will ByingtonThese repeat bookings are music to the cruise lines' ears — it's a mutually beneficial operation for both the themed cruise production companies and the cruise lines themselves. To pull off these festivals at sea, themed cruise providers charter full ships from various cruise lines. "I think the themed cruise industry is going to grow even faster [than the general cruise industry]," Hearing said.

☆ Only 3 airlines guarantee parents can sit next to their children for free, new DOT dashboard shows
▼ + stars: | 2023-03-06 | by ( Hannah Towey | ) www.businessinsider.com time to read: +5 min

Alaska, American, and Frontier guarantee children under 13 can sit next to an accompanying adult for free. Alaska, American, and Frontier are the only US airlines that currently guarantee parents can sit next to their children without paying extra fees, according to the tracker. Alaska, American, and Frontier guarantee children under 13 can sit next to an accompanying adult for free. Before the dashboard's launch, American Airlines, Alaska Airlines, and Frontier Airlines each adjusted their policies to ensure parents can sit with their children free of charge, according to the agency. "Now, all 10 airlines guarantee meals and rebooking, and nine guarantee hotels when an airline issue causes a cancellation or delay."

Berlin/London CNN —Lufthansa has canceled more than 1,300 flights scheduled for Friday after the Verdi labor union called for full-day strikes involving airport workers at seven German airports, including Frankfurt, Munich and Hamburg. Lufthansa, one of Europe’s biggest airlines, was ceasing all flight operations at Frankfurt and Munich for Friday, it said in a statement on its website on Thursday. It expects regular flight operations to be “largely back to normal” on Saturday, February 18. Overall, more than 295,000 passengers were affected across Germany, according to the airport association ADV. The Verdi union is demanding a raise of 10.5% for its members.

☆ Travel nightmares in Europe continue after a strike at German airports leads to thousands of cancellations Friday
▼ + stars: | 2023-02-17 | by ( Aidan Pollard | ) www.businessinsider.com time to read: +2 min

Workers at airports including Munich, Hamburg and Frankfurt went on strike Friday. After an IT outage Wednesday, this is the latest nightmare for German airline Lufthansa. Workers at seven German airports, including Munich, Frankfurt, and Hamburg, took collective action Friday, according to CNN. The full-day strike halted Lufthansa's operations in Frankfurt and Munich Friday, affecting thousands of would-be passengers. In all, more than 2,000 flights were canceled on affected airlines, according to CNN, interrupting travel for more than 295,000 people.

☆ Senators push for airline passenger protections after holiday travel meltdown
▼ + stars: | 2023-01-31 | by ( Leslie Josephs | ) www.cnbc.com time to read: +2 min

Two Senate Democrats on Tuesday reintroduced legislation to strengthen airline passenger protections following a year of travel disruptions that was capped by chaos that stranded thousands of people over the December holidays. The Airline Passengers' Bill of Rights, which is co-sponsored by Sens. Sen. Maria Cantwell, D-Wash., is planning to hold a hearing on the latest airline disruptions in the coming weeks. The bills also follow a push by the Biden administration for stricter airline passenger rules, including for traveler refunds. Airlines for America, said its members, the largest U.S. carriers, "abide by — and frequently exceed – all DOT regulations regarding consumer protections."

The storm was concentrated in the Dallas-Fort Worth metropolitan area, home to both American and Southwest airlines — though with 419 canceled departures, Southwest had the lion's share of affected flights, according to FlightAware. An alternative measure of cancellation rates on flight-tracking site Anuvu.com showed 9% of Southwest's flights had been canceled, compared with 6% of American's flights. On Monday, it issued a winter weather waiver for 12 airports in the region that will allow affected travelers to get a refund or rebook for any flights canceled from January 30 to February 1. The outsized Southwest cancellations come just weeks after a holiday travel meltdown prompted nearly 17,000 flights to be canceled, potentially affecting millions of travelers. If your flight is delayed for any other reason, like weather, you are not entitled to any compensation or refund.

"At this time, we do not believe the cause is related to the FAA outage experienced earlier today." Share this -Link copiedNearly half of Southwest flights delayed just weeks after mass cancellations Nearly half of Southwest Airlines flights were delayed as of about 11:15 a.m. Share this -Link copiedMore than 540 Delta flights delayed, 14 canceled More than 540 Delta flights were delayed as of 9:13 a.m. ET, the airline had three flights canceled and 208 flights delayed, amounting to 21% of its overall flights, according to FlightAware. Alaska Airlines had 11 flights canceled and 149 flights delayed, also amounting to 21% of its overall flights, FlightAware noted as of 8:53 a.m.

It is territory infrequently traveled when it comes to the massive and complex U.S. flight system. Instead, each airline has its own policies about what it will do for delayed passengers. The DOT advises that, if a flight is significantly delayed, customers should ask airline staff if the carrier will pay for meals or a hotel room — but neither of these are guaranteed. If a flight has been delayed for more than two hours, or canceled, many airlines have policies that will kick in that allow passengers to get a full refund for the unused portion of their ticket. Southwest Airlines is rebooking customers on the next available Southwest flight with seats available to the customer’s ticketed destination at no additional cost.

How to earn Chase Ultimate Rewards pointsThe only way to earn rewards in the Chase Ultimate Rewards ecosystem is by opening and using a Chase credit card that operates within this program. Pay Yourself Back with Chase points (up to 1.5 cents per point)During the pandemic, Chase introduced a compelling new way to redeem points for everyday, non-travel expenses. Redeem points for experiences (point values vary)You can also use Chase Ultimate Rewards points to book special experiences, including one-of-a-kind events hosted by Chase. Book hotels through the Chase Ultimate Rewards portalWhile the Chase Ultimate Rewards program partners with IHG Rewards, Marriott Bonvoy, and World of Hyatt, it's important to price shop awards before you transfer Chase points to these programs. For example, you may find that a Marriott stay that costs 50,000 points will only set you back 12,000 Chase points through the portal.

☆ Southwest Airlines is sued for not providing refunds after meltdown
▼ + stars: | 2023-01-03 | by ( Jonathan Stempel | ) www.reuters.com time to read: +3 min

REUTERS/Shelby Tauber/File PhotoNEW YORK, Jan 3 (Reuters) - Southwest Airlines (LUV.N) has been sued by a passenger who said it failed to provide refunds to passengers left stranded when an operational meltdown led the carrier to cancel more than 15,000 flights late last month. Capdeville, a Marrero, Louisiana resident, is seeking damages for passengers on Southwest flights canceled since Dec. 24, and who did not receive refunds or expense reimbursements. The meltdown at Dallas-based Southwest has been blamed on staffing shortages and outdated flight scheduling software. The carrier largely restored normal operations on Dec. 30, several days after other airlines had recovered from the storm. The case is Capdeville v Southwest Airlines Co, U.S. District Court, Eastern District of Louisiana, No.

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