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☆ Should you tip on restaurant takeout? Or a coffee order? We're being asked for tips more often — here's when it's OK to decline.
▼ + stars: | 2023-09-16 | by ( Sarah Jackson | Lakshmi Varanasi | ) www.businessinsider.com time to read: +7 min

Is it OK to simply not tip in some cases — even when you're asked to? You can skip the tip at self-checkout kiosks ...We know to tip for service we receive, but what if we're providing the service ourselves? Lynn also skips the tip on takeout — and even in counter-service situations, like getting a coffee and a pastry at a coffee shop. AdvertisementAdvertisementWhen the server handed Farley the final bill, though, he was hit with a prompt for another 20% tip by the card reader. "The service was not 40% service, the service was 20% service, but I was stuck into paying 40%," Farley said.

Persons: they're, Michael Lynn, Thomas Farley, Mister Manners, Farley, Lynn, it's, you've, Avery Johnson, gratuity Farley, I've Organizations: Service, Cornell University School of Hotel Administration, The Southern Academy of Locations: Wall, Silicon, New York

☆ Cava and Sweetgreen see delivery orders fall as customers pick up their own food
▼ + stars: | 2023-08-16 | by ( Amelia Lucas | ) www.cnbc.com time to read: +3 min

Delivery orders are typically more expensive, thanks to added fees and tips for delivery drivers. But delivery orders have also become an important contributor to restaurants' revenue because customers' receipt totals are higher. Cava's second-quarter sales growth wasn't hurt by softening delivery sales, but the Mediterranean chain's full-year forecast was cautious. After same-store sales growth of 28.4% for the first quarter and 18.2% for the second quarter, Cava is anticipating same-store sales growth of just 13% to 15% for the full year. Uber said its second-quarter delivery sales rose 14%, while DoorDash's total orders climbed 25%.

Persons: Sweetgreen, Mitch Reback, Cava, Tricia Tolivar, didn't, Uber Locations: Cava, North America

☆ Redditors in LA are compiling a list of restaurants that ask customers to pay extra fees as diners grow increasingly frustrated with added charges
▼ + stars: | 2023-08-14 | by ( Grace Dean | ) www.businessinsider.com time to read: +5 min

Redditors are compiling a list of Los Angeles restaurants that charge diners extra fees on their checks. The additional costs include security charges, service charges, card fees, and "administrative fees." Redditors have begun compiling a list of restaurants in Los Angeles that charge diners additional fees on their checks. The Google Sheets document, which started in r/LosAngeles, has more than 200 entries, with fees including corkage charges, service charges, and credit card fees. Some are a bit more vague, described on their menus or websites as "administrative fees" or "restaurant fees."

Persons: it's, gratuities, Il Organizations: Google, Service, Oceanview Locations: Angeles, Wall, Silicon, Los Angeles, Santa Monica, Hollywood, Venice, Century City, Encino, Manhattan Beach, Lake, Perch, Downtown Los Angeles, Korean, Alhambra

☆ Tipping 'nudges' are now popping up on DoorDash. If you don't leave a gratuity, you'll hear about it.
▼ + stars: | 2023-08-13 | by ( Nancy Luna | Alex Bitter | ) www.businessinsider.com time to read: +5 min

Some delivery workers have tried to increase their gratuity by asking DoorDash customers for higher tips mid-delivery. As a result, the average food delivery tip has increased by 20% from 2020 to 2022, Uber Eats told Insider. With tips and base pay, DoorDash said on average, Dashers make $25 per hour on active deliveries. Many gig delivery workers make below minimum wage and say their earnings have fallen since the height of the pandemicA 2020 study found many gig delivery workers are struggling to make minimum wage. The survey of gig workers from the Economic Policy Institute found that about 14% of gig workers made less than the federal minimum wage, and 29% earned less than their state's minimum wage.

Persons: DoorDash, Austin Haugen, Shroff, Heather Taylor, Dashers, DoorDash's, Instacart, Uber, Carsten Koall, Sergio Avedian, Guy Organizations: Service, Starbucks, Consumers, Base, Economic Policy Institute Locations: Wall, Silicon, Corpus Christi , Texas, Los Angeles

☆ 3 places people say they never tip amid 'tipflation': ‘It’s out of control’
▼ + stars: | 2023-07-27 | by ( Morgan Smith | ) www.cnbc.com time to read: +3 min

Many also feel added pressure to tip amid the rise of automatic tipping prompts on self-service kiosks and apps, NerdWallet's consumer budgeting report found. Amid the "tipflation" debate, where are consumers tipping the least, or skipping gratuity altogether? To find out, CNBC Make It asked three New Yorkers which services they never tip on — and what etiquette experts recommend in each scenario. If it's fast food or you're grabbing a pre-packaged item from a shelf, Farley says you don't need to tip. An etiquette expert's take: When you're paying for a taxi or rideshare, you're paying the price of convenience, and your tip should reflect that, says Farley.

Persons: Saad Kabir, Thomas Farley, Mister Manners, Farley, Haley Truchan Organizations: CNBC, New York City Public Schools Locations: U.S, New York, Manhattan

☆ Etiquette expert: The No. 1 place people still tip 20%—even though they don't have to
▼ + stars: | 2023-07-26 | by ( Megan Sauer | ) www.cnbc.com time to read: +2 min

"Tipflation" could be blamed on tablets or the post-pandemic economy — but consumers seem to be giving in to the pressure and leaving more cash behind. Sure, most Americans report feeling negative about tipping, but service workers are earning exponentially more in gratuity than before the pandemic, according to payroll provider Gusto. From March 2020 to May 2023, hourly wages only rose 18%, compared with a 42% increase in tip earnings, the company found. Of the 300,000 small and medium-sized businesses included in the analysis, bar workers made more in tips than employees in other service industries. Kabir agreed, saying he tips upwards of 40% for particularly good bar service.

Persons: Saad Kabir, Haley Truchan, Kabir, Yonas Haile Organizations: New York City Public Schools, CNBC, Bar, Fidelity Investments Locations: Manhattan

☆ Delivery drivers are shaming customers for their tips. DoorDash says it's looking into the latest TikTok video calling out the trend.
▼ + stars: | 2023-07-24 | by ( Alex Bitter | Nancy Luna | ) www.businessinsider.com time to read: +3 min

Some delivery drivers are shaming customers who leave tips that they think are too small. DoorDash said it's looking into a TikTok video that appears to show a delivery driver complaining about a $5 tip. It shows a screenshot of an apparent text message from a DoorDash delivery driver. DoorDash told Insider that it was looking into the video. Some DoorDash drivers have told Insider that they are highly dependent on tips for their earnings.

Persons: DoorDash, Ethan Melillo, Melillo Organizations: Service Locations: Wall, Silicon

☆ How much should you tip on food delivery? Drivers say it should be based on distance and time, not just the total bill.
▼ + stars: | 2023-07-23 | by ( Will Gendron | Lakshmi Varanasi | ) www.businessinsider.com time to read: +5 min

Delivery drivers are weighing in on a contentious debate over what constitutes a good tip. Some drivers say a good tip is roughly 15% to 20% gratuity on the total cost of a delivery order. The drivers Insider interviewed generally agreed that the baseline for a good tip is between 15% to 20% of the total bill — including taxes and fees. Percentage-based tips don't always account for the time and effort it takes to deliver an order, drivers said. Consider delivery time and distance when tipping, drivers sayWhether a $5 tip on a $20 order is good (or bad) can depend on the circumstances of the delivery.

Persons: DoorDash, Uber, Vong, Heaven Leigh, Leigh, Dashers, Patrick Schoonover Organizations: Service, nab Locations: Wall, Silicon, New York City, Manhattan, Phoenix, Arizona

☆ Just 65% of Americans always tip at restaurants—etiquette experts on what we get wrong about tipping
▼ + stars: | 2023-07-14 | by ( Ryan Ermey | ) www.cnbc.com time to read: +5 min

Sure, there are some people — barbers, cab drivers — who etiquette experts say should always get a tip, and others — doctors, lawyers — who they say should never get one . He and other etiquette experts are here to help. With that in mind, here's what etiquette pros recommend you tip, in order of who Americans tip most often to the least. BaristasEtiquette experts say tipping at coffee shops is discretionary. 5 times it’s OK not to tip, according to etiquette experts

Persons: —, Read, Thomas Farley, Manners, Daniel Post Senning, Emily Post's, Farley, Elaine Swann, Dianne Gottsman, Swann, Warren Buffett Organizations: Swann School of Protocol, Protocol, of Texas, takeout

☆ The No. 1 place where Americans forget to tip but should ‘always’ leave at least $3, from an etiquette expert
▼ + stars: | 2023-07-13 | by ( Morgan Smith | ) www.cnbc.com time to read: +3 min

But there's one important place they're often forgetting to pay gratuity altogether amid the "tipflation" debate, according to one etiquette expert: hotels. Hotel housekeepers are often stiffed on gratuities — but it's a service you should "always tip on," Diane Gottsman, founder of The Protocol School in Texas and a nationally-recognized etiquette expert, tells CNBC Make It. Plus, like many service workers, some hotel housekeepers might rely on gratuities to help make ends meet, Gottsman points out. 5 times it's OK not to tip, according to etiquette expertsDo you always need to tip 20%? Here's how much an etiquette expert says to leave at restaurants, hotels and more

Persons: Diane Gottsman, Gottsman, They're Organizations: Protocol, CNBC, housekeepers, Bureau of Labor Statistics, American Hotel Association Locations: Texas, …, U.S

☆ How much should you tip on a $20 food delivery? A DoorDasher went viral for saying a $5 isn't enough. We asked 10 drivers.
▼ + stars: | 2023-07-09 | by ( Lakshmi Varanasi | Will Gendron | ) www.businessinsider.com time to read: +5 min

DoorDash recently fired a driver after he cursed at a woman for tipping $5 on a $20 order. It comes as more businesses are asking customers to tip at cash registers and even at self-checkout stations. In a blog post from 2019, Grubhub suggested customers tip 20% — and consider adding more if it's an extra-big order, or if there's bad weather. That means the woman who tipped $5 on her $20 DoorDash order — which is a 25% gratuity — actually gave quite a good tip, drivers said. "A $5 tip on a $20 order?

Persons: DoorDash, Casa, —, Grubhub, Alberto Mendes, they've, Olam, Mendes, Covid, Juan, he's Organizations: Service, Starbucks, Google Locations: New York City, Wall, Silicon, Casa Bonita, Manhattan, That's

☆ 30% of Americans say ‘tipping culture is out of control,' as some businesses agree to scrap tip prompts
▼ + stars: | 2023-07-05 | by ( Jessica Dickler | ) www.cnbc.com time to read: +2 min

watch now"Honestly, I think the prompt irritates most people," said Lyn James, owner of Flowers & Cappuccino by Lasting Visions in Bowman, North Dakota. James said that's why she opted out of the tip screen when she implemented her store's contactless point-of-sale system. "Small businesses can deactivate the tip screen or customize the amounts they show on the tip screen or just ask customers to skip it," she said. "I do also understand tips are not 'needed' in all situations." "I often get asked how much I tip, and I don't," Lynn said of most point-of-sale tip prompts.

Persons: Lyn James, James, that's, Ted Rossman, We've, Cornell's Lynn, Rossman, Molly Burke, Matt Vizcaino, Lynn, I've Locations: Bowman , North Dakota, Birmingham , Alabama

☆ Do you always need to tip 20%? Here's how much an etiquette expert says to leave at restaurants, hotels and more
▼ + stars: | 2023-07-03 | by ( Kamaron Mcnair | In Kamaronmcnair | ) www.cnbc.com time to read: +5 min

The barista hands you your coffee and spins their tablet around to show a screen that prompts you to tip 15%, 20%, 30% or 0% on your order. Sitting down for a meal: Always tip 15% to 20% These rules haven't changed much. Gottsman and other industry experts still recommend tipping 15% to 20% on your bill when you have a sit-down meal at a restaurant. How much to tip on vacationWhen you're traveling, Gottsman says you should always leave a tip for valets, bellhops, housekeepers and shuttle drivers. Even if there is a fee for valet service, you still tip the valet."

Persons: Diane Gottsman, Gottsman, —, Douglass Miller, Cornell University's Nolan, it's, Miller, they're, gratuity Organizations: Digital, Protocol, CNBC, Cornell University's, Cornell University's Nolan School of Hotel Administration Locations: Texas, U.S

☆ Out-of-control tip culture meets summer travel: Are you ready for a $19 daily charge for staff tips and $50 'check-in fee'?
▼ + stars: | 2023-06-02 | by ( Will Gendron | ) www.businessinsider.com time to read: +5 min

On top of a nightly charge of as much as £918, or about $1142, the hotel charges guests a daily £15, or $19, service fee. The Dreamcatcher DW in San Juan, Puerto Rico, is another hotel that charges an undisclosed $15 a night "hotel fee." "We do have a $50 check-in fee that started at the beginning of this year," a spokesperson for Hanalei Bay Resort told Insider. More general resort fees that are tacked onto customer bills are not new. Hrubant says that resort fees started to become standard in major cities in 2018, functioning as an ancillary fee that can "gouge clients."

Persons: —, Alexa Moore, I've, Eric Hrubant, Hrubant, aren't, Henrik Helgesen, bellman, gratuity —, costumers Organizations: Service, Resort, New, CIRE, Street Journal Locations: Montague, London, San Juan , Puerto Rico, Kauai, Hawaii, New York, California, Arizona

☆ The New Rules of Tipping, According to You
▼ + stars: | 2023-05-29 | by ( Madison Conte | ) www.wsj.com time to read: 1 min

The etiquette around gratuity is becoming less clear. Photo: Getty Images/iStockphotoThe mental math of when and how much to tip has become unnecessarily confusing, say readers of Rachel Wolfe’s recent WSJ story about tipping at self-checkout. As tip requests now show up for everything from locksmiths to wedding dresses, the etiquette around gratuity is becoming less clear.

☆ International tipping: How to cut through the chaos and confusion
▼ + stars: | 2023-05-29 | by ( Forrest Brown | ) edition.cnn.com time to read: +15 min

In the United States, “tipping is very customary. Leighton also said you won’t find a tipping culture on the island of Taiwan. Robinson said the tipping culture is less pervasive in Sicily than the United States and even more laid-back than in Rome. As for tipping culture in the US vs. the UK, Ryan Burditt said, it’s “really opposites to me. Robert Knopes/Education Images/Universal Images Group/Getty ImagesVisitors to the United States could be in for some tipping culture shock.

☆ Opinion | Why the Supreme Court Is Blind to Its Own Corruption
▼ + stars: | 2023-05-18 | by ( Randall D. Eliason | ) www.nytimes.com time to read: +2 min

The landmark case is the court’s 2010 decision in Citizens United v. Federal Election Commission. A five-justice majority — including Justice Thomas — struck down decades-old restrictions on independent campaign expenditures by corporations, holding that they violated the companies’ free speech rights. The government’s legitimate interest in fighting corruption, the court held, is limited to direct quid pro quo deals, in which a public official makes a specific commitment to act in exchange for something of value. In dissent, Justice John Paul Stevens accused the majority of adopting a “crabbed view of corruption” that the court itself had rejected in an earlier case. But the decision didn’t come out of nowhere: The court has often been unanimous in its zeal for curtailing criminal corruption laws.

☆ Colorado is trying to make it possible for more employees — like Walmart and McDonald's workers — to accept tips
▼ + stars: | 2023-05-16 | by ( Alex Bitter | ) www.businessinsider.com time to read: +3 min

A bill passed in Colorado would clear the way for all workers to accept cash tips. Some businesses, including Walmart and McDonald's, don't allow employees to accept cash gratuity. But some businesses, including big names in retail, don't allow their employees to take cash tips from customers. Walmart, for example, has historically forbidden its employees from accepting cash tips, as has McDonald's. Neither company immediately responded to requests for comment on their policies or the Colorado bill from Insider.

☆ Customers are being asked to tip even at self check-out. Some say it's 'emotional blackmail.'
▼ + stars: | 2023-05-08 | by ( Will Gendron | ) www.businessinsider.com time to read: +3 min

Self-checkout machines at cafes, sports stadiums, and airports are asking people to tip — and customers aren't happy about giving their extra money to machines. A recent report from The Wall Street Journal noted the rise of digital, self-checkout kiosks hitting customers with a tip prompt at the end of their transactions. This prompt has frustrated people who are being asked to tip workers with whom they've had no interaction. "I was confused, because it wasn't entirely clear who I was tipping," he told the Journal, though he tipped 20% anyway. A spokesperson for OTG told the journal that all tip money collected is pooled and then paid out to the staff members working that particular shift.

☆ A Traveler’s Guide to Tipping in a Changed World
▼ + stars: | 2023-04-25 | by ( Elaine Glusac | ) www.nytimes.com time to read: +1 min

Not long into the pandemic, Americans were eager to tip their front-line-working baristas and servers. “This is the hottest topic in etiquette right now,” said Daniel Post Senning, the co-author of “Emily Post Etiquette, The Centennial Edition” and the great-great grandson of the etiquette icon Emily Post. He cites the pressure of inflation, the disruption of the pandemic and the rush back to travel for the unease. “There’s growing anxiety and public discussion around tipping.”Offering guidance on when and how much to tip when you travel, etiquette experts, academics and travelers weighed in with the following advice. Make 15 to 20 percent your restaurant baselineTipping standards at restaurants vary widely around the world.

☆ 'People want to do the right thing': Why 79% of hotel guests say you should tip — but only 30% do
▼ + stars: | 2023-04-01 | by ( Ryan Ermey | ) www.cnbc.com time to read: +4 min

They want to do the right thing," says Diane Gottsman, an etiquette expert and owner of the Protocol School of Texas. Run your credit card at a restaurant, and your server will hand you a receipt with a "tip" line. In a recent survey from hotel software firm Canary Technologies, 79% of hotel guests said they think workers should get tips. But hotel workers in the survey said only about 30% of guests typically tip. As for a tip, you don't need to break out your wallet for directions to a nearby coffee shop, says Gottsman.

☆ It’s not just your imagination. More places are asking you to tip
▼ + stars: | 2023-03-25 | by ( Nathaniel Meyersohn | ) edition.cnn.com time to read: +2 min

New York CNN —More stores now offer customers the option to tip, from coffee shops to ice cream stores. They are also overwhelmed with the number of places that give them the option to tip with a card on an iPad, leading people to be less generous. Although consumers are accustomed to tipping waiters, bartenders and other service workers, tipping a barista or cashier may be a new phenomenon for many shoppers. Some customers tip no matter what. Others feel guilty if they don’t tip or embarrassed if their tip is stingy.

☆ Customers Are Being Asked to Tip Everywhere. They're Sick of It.
▼ + stars: | 2023-03-10 | by ( Aidan Pollard | ) www.businessinsider.com time to read: +4 min

Many have taken a stand against the pressure to tip everywhere, saying the US has a "tipping culture." But the shift in American tipping culture has come with some consumer backlash. Even as consumers expect to be solicited for a tip when they're out and about, some on social media are working to draw a new line, spurring regular debates. Dubbed "tipping culture" by many on social media, the feeling that gratuities have become compulsory has also spread beyond North America and into other countries like Australia. Still, many on the side of service workers argue that tipping is necessary for many workers to be able to stay afloat and pay their rent.

☆ Cleveland has the most generous tippers in the U.S.—San Francisco comes in dead last
▼ + stars: | 2023-03-08 | by ( Ryan Ermey | ) www.cnbc.com time to read: +2 min

Cleveland ranked No.1 on the list with diners there adding a 20.6% gratuity to their checks, on average. San Francisco brings up the rear, with a 17% average tip. Just about every transaction you make these days, it seems, comes with a tablet being flipped in your direction with suggested tip amounts. As long as the server doesn't stick a fork in my eye, they get 20% — more if they're especially good. I recently picked a few things up at a local grocer/convenience store/deli, and when the touchscreen flipped, I was prompted to tip 20%, 22%, or 25%.

☆ Cruise lines are raising gratuity and other fees amid a historic flood of cheap cruises
▼ + stars: | 2023-02-18 | by ( Brittany Chang | ) www.businessinsider.com time to read: +3 min

Cruise lines like Carnival and Norwegian have either raised daily gratuities, WiFi fees, or both. Cruise lines have seen an increase in onboard spending as they continue to add more premium amenities and dining. Others, like Norwegian Cruise Line, are raising the daily tip rate up to $5 for passengers staying in higher-end staterooms and suites. Meanwhile, Carnival has raised both daily gratuity and WiFi fees, the latter by $5 for premium WiFi. An increase in WiFi fees is just a "natural inflationary price increase," Patrick Scholes, an analyst at Truist Securities, told Insider.

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