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☆ I put Taco Bell's wacky menu experiments to the test. Some meals should return to the lab, while crazy-good items like breakfast tater tots should go national.
▼ + stars: | 2023-11-20 | by ( Nancy Luna | ) www.businessinsider.com time to read: +1 min

Taco Bell has tested more than a dozen items across the US this year. Some items should return to the test lab, but others should go national. NEW LOOK Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. AdvertisementTaco Bell is widely known for testing wacky experimental menu items in various cities nationwide to gauge interest in a possible nationwide release. "Like all innovation, a lot of work goes into bringing a new menu item to life," Taco Bell told Business Insider.

Persons: Taco Bell, I've, —, Bell, Taco Organizations: Service, Triple Crunch, Taco Bell, Business Locations: Chicago, Mexican, Nebraska, Indianapolis

☆ Here's why your Starbucks order might take longer today
▼ + stars: | 2023-11-16 | by ( Nancy Luna | ) www.businessinsider.com time to read: +3 min

On Red Cup Day, Starbucks fans receive a free reusable red cup with purchase of a holiday drink. The event, dubbed Red Cup Day, is one of the busiest days of the year for the chain. AdvertisementStarbucks customers might face longer than usual wait times for their daily caffeine fix – and potentially cafe shutdowns – as baristas plan to strike on November 16, Red Cup Day. During the annual event, Starbucks customers receive a free reusable 16-ounce red cup when they purchase a fall or holiday beverage. Last year, Starbucks workers from over 100 stores walked off the job on Red Cup Day.

Persons: —, unionize, Neha Cremin, we're Organizations: Service, Red, Starbucks, Starbucks Workers United Locations: New York, Oklahoma City

☆ Some DoorDash drivers are slamming a new feature that pressures customers to tip
▼ + stars: | 2023-11-13 | by ( Nancy Luna | ) www.businessinsider.com time to read: +6 min

Last week, DoorDash warned customers that no-tip orders might result in slower food deliveries. Some Dashers, or drivers, said the new prompt was another example of DoorDash asking customers to subsidize driver pay. AdvertisementAdvertisementDoorDash is warning customers who don't tip with a prompt that tells them orders might be slower. Many people said DoorDash, not customers, should pay drivers better wages. In June, DoorDash started sending tip "nudges" to customers, reminding them that they could increase tips for 30 days after a delivery.

Persons: DoorDash, Sergio Avedian, Guy, —, Zach Snider, Snider, Dashers, he's, Meredith Sandland, Sandland, Carl Orsbourn, Kim'ssidemoneyplans Organizations: Service, YouTube Locations: Los Angeles, Washington, Jersey, Orange County , California

☆ College students plotting to get Starbucks kicked off campuses plan to join baristas as they walk off the job on Red Cup Day
▼ + stars: | 2023-11-13 | by ( Nancy Luna | ) www.businessinsider.com time to read: +5 min

Starbucks workers plan to walk off the job on November 16, which is expected to be Red Cup Day. Students from campuses around the US plan to join Starbucks employees when they walk off the job later this week on what is expected to be Red Cup Day. Starbucks has not officially announced when Red Cup Day will be held this year, but last year, it was held on Thursday, November 17. College students actively campaigning to boot Starbucks from campuses plan to join workers November 16, a day the union is labeling "Red Cup Rebellion." Starbucks Workers United represents more than 300 unionized Starbucks stores and 9,000 workers.

Persons: —, Ella Clark, Caitlin Power, Alex Yeager, Yeager Organizations: Red, College, Service, Starbucks, Georgetown, Cornell University, Cornell, University of Washington , University of Minnesota, University of Maryland, Baltimore County, University of Louisville, University of Chicago, UCLA, Stanford University, Boston University, American University, University of Arizona, Workers, Starbucks Workers United, Portland Press Herald, National Labor Relations, Starbucks Workers Locations: San Francisco, Ithaca, Baltimore, Gardner , Massachusetts

☆ A virtual restaurant brand run by robots is operating inside Travis Kalanick's CloudKitchens. Here's how it works.
▼ + stars: | 2023-11-09 | by ( Nancy Luna | ) www.businessinsider.com time to read: +4 min

Better Days, a virtual brand assisted by robots, officially debuts today. Better Days by Remy Robotics wants to scale its wellness brand to 500 locations in five years. Wellness food brand Better Days is officially debuting today inside Travis Kalanick's CloudKitchens commissary kitchens. Remy Robotics founder and CEO Yegor Traiman left his job as an electric-vehicle engineer five years ago to launch Remy Robotics. Better Days, a robot-run virtual restaurant in New York City, sells chef-driven dishes like this salmon meal.

Persons: Remy, —, there's, Travis Kalanick's, Uber, Yegor Traiman, McDonald's, Jose Andres, El, Ferran Adrià, Traiman Organizations: Remy Robotics, Service, Disney Locations: New York City, White, Chipotle, Europe, Brooklyn

☆ Burger King closes 6 more restaurants amid plan to shut down up to 400 locations this year
▼ + stars: | 2023-11-07 | by ( Nancy Luna | ) www.businessinsider.com time to read: +2 min

Earlier this year, Burger King said it would close up to 400 restaurants this year. The chain is targeting "older and lower performing restaurants" for closures, the company CEO said. AdvertisementAdvertisementMore Burger King restaurants are closing, according to various news outlets. In Long Island, New York, the closed Burger King restaurant is expected to be replaced by a McDonald's, according to GreaterLongIsland.com. In September 2022, Burger King announced a $400 million turnaround plan that called for the chain to upgrade 800 of the company's top-performing restaurants.

Persons: Burger King, —, Joshua Kobza, Burger, we've, Kobza, José, Kobuza Organizations: Service, King, Lincoln Journal, Burger, Restaurant Brands, Burger King, State, Times Locations: Florida , New York, Nebraska, Michigan, Nabraska , Utah, Minnesota, Long, , New York, Burger, Florida, Jacksonville, York, Montauk, Long Island Nebraska

☆ I compared breakfast at Taco Bell and McDonald's. The Golden Arches should be worried.
▼ + stars: | 2023-11-07 | by ( Nancy Luna | ) www.businessinsider.com time to read: +2 min

Taco Bell is stepping up its breakfast game to compete with McDonald's. But lately, fast-food chains such as Wendy's and Taco Bell have demonstrated that they want to steal breakfast customers from McDonald's. So I decided to put the breakfast menus of McDonald's and Taco Bell to the test. McDonald's and Taco Bell have more than a dozen breakfast items on their menus. Taco Bell leans into burritos and breakfast wraps, while the McDonald's menu is heavy on breakfast sandwiches.

Persons: Taco Bell, —, McDonald's, Wendy's, Mark King, King, I'm, Keith Organizations: Taco Bell's, Service, Egg, Taco Locations: McDonald's

☆ The best and worst restaurant chain apps, from Starbucks to McDonald's
▼ + stars: | 2023-11-06 | by ( Nancy Luna | ) www.businessinsider.com time to read: +11 min

We can order food, earn rewards, and find unique online-only offers. McDonald'sAfter lagging behind rivals for years, the chain's app now has over 57 million active members. That feature has been around since Dunkin's mobile app first launched in August 2012. The chain first began testing mobile ordering in a handful of markets in 2009 before going national in 2011. For example, the Chipotle app gives you uber-specific portion size choices such as "normal," "extra" or "light' servings.

Persons: —, Taco Bell, Dunkin, Taco, Brian Niccol, it's, Wendy's, Burger King, Domino's, They've, I'm, Joe, Chipotle Organizations: Starbucks, Service, Subway Subway, Subway, Restaurant, Taco Bell, Burger, Chipotle Locations: Cava, Burger

☆ I am a food delivery and rideshare driver who advocates for thousands of gig workers. I follow these steps to prevent apps from firing me.
▼ + stars: | 2023-11-05 | by ( Nancy Luna | ) www.businessinsider.com time to read: +8 min

Dozens of gig drivers say they are getting fired from apps like Uber, DoorDash, Lyft, and Uber Eats. AdvertisementAdvertisementFood delivery and rideshare drivers say they are getting booted off apps like Uber and DoorDash in droves. Avedian, a multi-app gig driver who shares his best practices on The Rideshare Guy , said he receives about 1,000 emails each week from gig workers seeking his advice. The 56-year-old former Wall Street broker estimates he has logged about 12,000 trips over eight years driving for DoorDash, Uber, Uber Eats, and Lyft. AdvertisementAdvertisementHe spoke with Insider and shared his best tips for preventing gig drivers from getting fired from apps.

Persons: Uber, Sergio Avedian, Guy, —, Grubhub, DoorDash, Lyft, Avedian, David Risher, Biden, Trump, Mario Andretti, I'm Organizations: Service, Wall, DoorDash, Guy YouTube, Money, Cannabis Locations: Los Angeles, Russian, that's

☆ Starbucks customers are snapping up $50 Stanley red holiday tumblers and reselling them for as much $300
▼ + stars: | 2023-11-03 | by ( Nancy Luna | ) www.businessinsider.com time to read: +3 min

One of the most sought-after items was a 40-ounce red Stanley tumbler that sold for $49.95. The 40-ounce red Stanley tumbler, labeled Stanley + Starbucks, sold out in many stores where supplies were limited. "The Starbucks x Stanley quencher is a limited supply item, so some stores may have already sold out," a Starbucks spokesperson told Insider. The poster said their store got only two Stanley tumblers, and "partners bought them right at open." The red tumblers are indeed being hawked on eBay for as much as $300.

Persons: Stanley tumbler, —, tumbler, Stanley, quencher, TikToker, Stanley tumblers Organizations: Starbucks, Service, US, Stanley, eBay Locations: Tulsa

☆ McDonald's isn't as cheap as it once was, and it's losing low-income customers
▼ + stars: | 2023-10-31 | by ( Nancy Luna | ) www.businessinsider.com time to read: +4 min

McDonald's said it's gaining middle- and higher-income customers, who are trading down to its menu. McDonald's expects to raise menu prices by about 10% this year — on top of a 10% increase last year. AdvertisementAdvertisementMcDonald's said Monday that customers continue to count on the chain for affordable meals, even as it raises menu prices. "Providing affordable options for our customers has always been core to McDonald's' success," Borden said. But the definition of "cheap" is changing in the face of persistent inflation — and McDonald's is far from the only restaurant chain raising prices.

Persons: McDonald's, it's, —, Chris J, Kempczinski, Ian Borden, That's, Borden, Mark Kalinowski, We've Organizations: Service, Mac, XM, Black Box Intelligence Locations: Orange , California

☆ I ate at Cava and Chipotle, and I can see why Gen Z has crowned a new fast-casual king
▼ + stars: | 2023-10-31 | by ( Nancy Luna | ) www.businessinsider.com time to read: +2 min

Cava is billed as the Mediterranean version of Chipotle, and is stealing the burrito chain's fans. Gen Z loves Cava for its bold flavors while some Chipotle fans have grown tired of the fresh-Mex brand. We tried both Chipotle and Cava to see whose food is best. Newcomer Cava, a Mediterranean fast-casual concept, is now turning heads and stealing the hearts of Gen X diners. Cava, billed as a Mediterranean version of Chipotle, went public in June and is red hot.

Persons: Gen Z, —, Chipotle, Cava, I've, doesn't, Chipotle's Organizations: Service Locations: Cava, Canada, France, Germany, Chipotle, Orange County , California

☆ Chipotle says it's going to hike prices to help pay for new $20 per hour wage hike for workers in California
▼ + stars: | 2023-10-27 | by ( Grace Dean | Nancy Luna | ) www.businessinsider.com time to read: +4 min

Chipotle separately just raised menu prices by 3%. Minimum wages for fast-food workers in the state will increase to $20 an hour in April 2024 under a new law signed by Governor Gavin Newsom. California's current minimum wage is $15.50 and it's set to rise to $16 in January – more than double the federal minimum wage of $7.25. Chipotle execs said during the company's earnings call on Thursday that it had recently raised menu prices by 3%. Chief Financial and Administrative Officer Jack Hartung told investors that this month's hike "does not consider any part of the California wages that'll happen next year."

Persons: Chipotle, hasn't, —, Gavin Newsom, Chipotle execs, Jack Hartung, Hartung, Erin Wolford, Newsom Organizations: Service, Consumer Locations: California, Chipotle

☆ Popeyes just ousted KFC as the second-biggest fried chicken chain. After a visit to both, I can see why it's superior to the Colonel's greasy, frozen dinner-inspired food.
▼ + stars: | 2023-10-26 | by ( Nancy Luna | ) www.businessinsider.com time to read: +1 min

KFC is losing ground to Popeyes, according to a Barclays report. KFC and Popeyes are both logging more than $5 billion a year in sales, according to Technomic's latest Top 500 report. But Popeyes, which is expanding rapidly across the US, is selling food with fewer locations in the US compared to KFC, according to Technomic. I tried the same items found at each brand's menu: Fried chicken, chicken tenders, and a classic fried chicken sandwich. The chicken served at KFC was so greasy, I had to take Tums to relieve my indigestion.

Persons: —, Popeyes Organizations: KFC, Barclays, Service, Popeyes, CNBC, US Locations: Santa Ana, Tustin , California

☆ Diners love the control tipping gives them over servers
▼ + stars: | 2023-10-25 | by ( Nancy Luna | ) www.businessinsider.com time to read: +2 min

About 62% of diners say the amount their expected tip "has become too expensive." Yet, diners say they love the "control" tipping gives them. But according to a new survey, consumers love the power that comes with tipping. "Diners report negative feelings about tipping as an idea, but they enjoy the control it gives them. AdvertisementAdvertisement"As tipflation sweeps the US, two-thirds of American diners say too many places are asking for tips these days," the survey reported.

Persons: —, BentoBox Organizations: Service, & ' $

☆ I tried Sweetgreen's new meals, and the chicken dinners blow the chain's salads out of the water
▼ + stars: | 2023-10-24 | by ( Nancy Luna | ) www.businessinsider.com time to read: +2 min

Insider was invited to the chain's test kitchen in Los Angeles to try the new dishes. AdvertisementAdvertisementWhen I reviewed Sweetgreen and Cava last month, I found the most superb thing on the Sweetgreen menu was not a salad. They've tested a few of these protein-packed meals over the years. But, the hot honey chicken has been the only core item on the plates menu for the past few years. Besides the new meals, we also tried a third grain the chain is adding to the menu and new toppings such as crispy onions.

Persons: —, Sweetgreen, Nicolas Jammet, Chad Brauze Organizations: Service Locations: Chipotle, Los Angeles, Cava, Angeles

Stover is one of the leaders who helped design two generative AI tools for GE Appliance's SmartHQ app, including the SmartHQ Assistant and a recipe-generating tool called Flavorly AI. When using Flavorly AI, users can select a breakfast, lunch, appetizer, dinner, or dessert option for generating a recipe. Stover sees generative AI continuing to change the appliance industry, by making appliances more personalized for users. He also thinks there's an opportunity for generative AI in appliances to cross over into the wellness space. "I think there are teachable moments with generative AI.

Persons: Shawn Stover, Stover, there's Organizations: SmartHome Solutions, GE, GE Appliances SmartHome, GE Appliances, GE Appliance's, Google, Consumers

☆ Cava could be the next Chipotle. I've tried both chains and the battle is close.
▼ + stars: | 2023-10-19 | by ( Nancy Luna | ) www.businessinsider.com time to read: +2 min

Cava is billed as the Mediterranean version of Chipotle, and is stealing the burrito chain's fans. Gen Z loves Cava for its bold flavors while some Chipotle fans have grown tired of the fresh-Mex brand. We tried both Chipotle and Cava to see whose food is best. Cava, billed as a Mediterranean version of Chipotle, went public in June and is red hot. So, I set out to compare Cava and Chipotle in a head-to-head battle.

Persons: Gen Z, —, Chipotle, Cava, I've, doesn't, Chipotle's Organizations: Service Locations: Cava, Canada, France, Germany, Chipotle, Orange County , California

☆ Starbucks sues worker union, saying customers are 'chastising' the coffee chain and vandalizing stores over pro-Palestinian social media posts
▼ + stars: | 2023-10-19 | by ( Nancy Luna | ) www.businessinsider.com time to read: +5 min

Starbucks sued Starbucks Workers United and affiliates, alleging trademark infringement. In a trademark-infringement lawsuit filed Wednesday, Starbucks accused Starbucks Workers United, and an affiliate, Iowa City Starbucks Workers United, of damaging the brand's reputation. The Starbucks union is an SEIU affliate. Starbucks Workers United countersued the chain in federal court in Pennsylvania, asking to be allowed to continue to use the circular green Starbucks Workers United logo. "Starbucks Workers United did not make a "statement" let alone multiple "statements" advocating for violence, nor did the union take a "position" supporting violence."

Persons: —, Benjamin Netanyahu, David, chastising, Sara Kelly Organizations: Starbucks, Starbucks Workers United, Service, Iowa City Starbucks Workers United, Employees International Union, SEIU, Hamas, Starbucks Workers, Seattle Starbucks Reserve, Workers United, Starbucks Coffee Company Locations: Palestinian, Palestine, Israel, Israeli, Gaza, Iowa City, Rhode, Pennsylvania

☆ These 53 college towns 'eat the most Chipotle' — and the chain will reward them by staying open until midnight on Halloween
▼ + stars: | 2023-10-18 | by ( Nancy Luna | ) www.businessinsider.com time to read: +5 min

Chipotle said it plans to keep 53 college-town stores open until midnight on Halloween. The chain said it is targeting college towns popular with Gen Z, a group that likes to eat late. But instead of going national with its late-night business, Chipotle is targeting "college towns that eat the most Chipotle," the chain announced Wednesday. The fresh-Mex chain, which has more than 3,250 restaurants, said 53 college towns will stay open until midnight on Halloween – a busy night for the brand. "Over the past two years, Chipotle has seen a 30 percent increase in transactions after 8 p.m. on Halloween and 81 percent of 18- to 26-year-olds surveyed reported wanting to see Chipotle open until midnight," the chain said.

Persons: Chipotle, Gen Z, —, Gen, Wendy's, Ann Arbor Organizations: Service, Nation's Restaurant, Way, University Avenue South, Fowler, Boulevard Georgia, Ponce De, State Street, College, Salisbury, State Street East, Street New, Broadway, Tryon, Franklin, Court Street Oxford, Clifton, Clemson, Street, State, Montgomery, Ogden Locations: North Carolina , Ohio, Florida, Alabama, Tuscaloosa, Arizona, Tempe, Flagstaff, Way California, La Jolla, Berkeley, Angeles, Colorado, Boulder, Gainesville, University Avenue South Miami, Tampa, Orlando, Atlanta, Ponce, Ponce De Leon Ave, Athens, Illinois, Champaign, Indiana, West Lafayette, State Street Bloomington, Kirkwood Avenue Louisiana, Baton Rouge, Maryland, Salisbury, Salisbury Boulevard Michigan, State Street East Lansing, Minnesota, Minneapolis, Mississippi Oxford, Missouri, Columbia, Street New York, Vestal, York, Broadway North Carolina, Raleigh, Charlotte, Greenville, Wilmington, Ohio, Columbus, Cincinnati, Dayton, Oklahoma, Carolina, Tennessee, Nashville, Knoxville, Avenue Texas, Waco, Lubbock, Pennsylvania, Philadelphia, Utah, Salt Lake City, Wisconsin, Madison, Street Milwaukee, Ogden Avenue Washington

☆ Chick-fil-A to shell out $4.4 million in cash and gift cards after customers accused it of inflating delivery prices, report says
▼ + stars: | 2023-10-17 | by ( Nancy Luna | ) www.businessinsider.com time to read: +4 min

Chick-fil-A reportedly has settled a lawsuit accusing the chain of inflating delivery prices. According to the suit, Chick-fil-A was then "secretly inflating menu prices on delivery orders only." The suit alleged that the chain was inflating base menu prices by as much as 30% on delivery orders compared to in-store prices. "On delivery orders only, Chick-fil-A secretly marks up food prices for delivery orders by a hefty 25-30%," the suit states. "This is one reason – among many – why DoorDash encourages restaurant partners to maintain delivery menu prices that more closely reflect in-store menu prices."

Persons: —, TopClassActions, Nancy Luna, DoorDash Organizations: Service Locations: Georgia

☆ McDonald's caught up in Israel-Hamas war as franchisees in the Middle East pledge aid to different sides
▼ + stars: | 2023-10-16 | by ( Nancy Luna | ) www.businessinsider.com time to read: +3 min

Last week, McDonald's Israel began donating meals daily to the Israel Defence Forces. Two days later, McDonald's Oman said it had donated $100,000 to help the people of Gaza. "We stand with Gaza in these difficult times," McDonald's Oman said in a statement posted on X, formerly known as Twitter. Meanwhile, McDonald's Israel said it will continue donating thousands of meals daily to "our forces across the country." As the two McDonald's franchise groups back different sides of the Israel-Hamas war, McDonald's Pakistan weighed in by distancing itself from McDonald's Israel.

Persons: McDonald's Israel, McDonald's, —, Al Daud, Benjamin Netanyahu Organizations: Israel Defence Forces, Service, McDonald's, SIZA Foods, . Ltd ., McDonald's Corp Locations: McDonald's Oman, Gaza, Israel, Oman, Pakistan, . Ltd . Pakistan, Chicago

☆ TikTokers are hacking Starbucks' app to get cheap drinks
▼ + stars: | 2023-10-13 | by ( Nancy Luna | ) www.businessinsider.com time to read: +5 min

TikTokers are hacking Starbucks' mobile app to get drinks at a deep discount. One TikToker said she knocked off about 50% on a venti iced coffee with her mobile app hack. In the video, the University of Virginia student demonstrates how she creates a large iced latte at Starbucks for half the price, or under $4, by hacking the chain's app. AdvertisementAdvertisementShe describes how to get more bang for your buck by ordering an iced drink with no ice. "This is the money-saving hack Starbucks does not want you to know about," she said.

Persons: —, TikToker, creamer, @jadeleasy, Jade, It's, Chipotle Organizations: Service, University of Virginia, Starbucks Locations: Orange , California, Americano

☆ Taco Bell throws shade at McDonald's with debut of 'premium' nuggets. 'This is real chicken.'
▼ + stars: | 2023-10-12 | by ( Nancy Luna | ) www.businessinsider.com time to read: +4 min

Taco Bell is testing Crispy Chicken Nuggets made with all white meat. Chain reps threw shade at rivals like McDonald's when describing the quality of the Taco Bell nuggets. Taco Bell is also going after McDonald's at breakfast with the nationwide debut of breakfast tacos. According to McDonald's website, "McDonald's Chicken McNuggets are made from 100% chicken breast meat. Taco Bell rolling out Toasted Breakfast Tacos nationwideTaco Bell says its new toasted breakfast tacos are part of a plan to step up the chain's breakfast game.

Persons: Taco, Bell, —, Jessica Perri, Chef Brett Pluskalowski, didn't, Taco Bell, Nancy Luna, that's, Pluskalowski, Honey, Perri, There's, Jessica Wilson, Wilson, Taco Bell Taco Bell, Mark King, King Organizations: Taco Bell, Bell, Service, Taco, Minneapolis . Locations: Irvine , California, Minneapolis

☆ Taco Bell, Chipotle, and other chains pay managers as much as $180,000. Here's what it takes to land a high-earning fast-food job.
▼ + stars: | 2023-09-30 | by ( Nancy Luna | ) www.businessinsider.com time to read: +11 min

Since the pandemic, fast-food workers have fled the sector, leaving restaurant chains struggling to find help. But how have fast-food general managers, whose duties range from dealing with fussy customers to inventory management, fared over the years? "While Taco Bell Corporate cannot mandate salaries and wages of franchisees, we offer competitive pay rates and encourage franchisees to do the same," Taco Bell said. The chain said 54% of Taco Bell general managers started as restaurant-level workers. Taco Bell President and Chief Operating Officer Mike Grams began his career as an assistant general manager in Detroit, Michigan.

Persons: —, That's, Taco Bell, Burger, Lynsi Snyder, Nancy Luna, Snyder, Harry, Esther Snyder, Matt Marton, Taco, Mike Grams, Chipotle, Scott Boatwright, Edison Graff, Danny Meyer, Angela Campbell, Campbell, Nordstrom, Jersey Mike's, Sweetgreen, John Wooden Organizations: Service, Bureau of Labor Statistics, Taco Bell, Bell, Taco Bell President, LinkedIn, Shake, GMs, The, Shack, Jersey Mike's, Restaurant Business, UCLA Locations: McDonald's, Irvine , California, Taco, Detroit , Michigan, Chipotle, Newport Beach , California, Canada, France, Germany, Las Vegas , Nevada, Las Vegas, Campbell, The New York, Jersey, Charlotte , North Carolina, Charlotte, Seattle, Arlington , Virginia

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