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☆ Frontier Airlines CEO urges crackdown of 'rampant abuse' of airport wheelchair service
▼ + stars: | 2024-05-23 | by ( Leslie Josephs | ) www.cnbc.com time to read: +2 min

The 1986 Air Carrier Access Act requires airlines to provide a wheelchair to passengers with disabilities at the airport. The problem: Many travelers are faking it, Frontier Airlines CEO Barry Biffle says. There are people using wheelchair assistance who don't need it at all," Biffle said at a Wings Club luncheon on Thursday in New York. Biffle wasn't talking about travelers' personal wheelchairs but rather the service airlines provide when travelers arrive at the airport. Biffle isn't the only executive to complain about travelers falsely claiming they need a wheelchair at the airport.

Persons: Barry Biffle, Biffle, John Holland, Kaye, John Morris Organizations: Frontier Airlines, Wings, CNBC, London's, Airport, LBC Radio, Transportation Department Locations: New York, Atlanta

☆ Passengers on flight hit by extreme turbulence arrive in Singapore
▼ + stars: | 2024-05-22 | by ( Joanna Tan | ) www.cnbc.com time to read: +1 min

Passengers of Singapore Airlines flight SQ321 from London to Singapore, which made an emergency landing in Bangkok, greet family members upon arrival at Changi Airport in Singapore on May 22, 2024. SINGAPORE — More than 140 passengers and crew that were on the Singapore Airlines flight that made an emergency landing in Bangkok Tuesday after encountering severe turbulence arrived safely in Singapore early on Wednesday. One passenger died and 30 others were injured onboard the London to Singapore flight on Tuesday, which encountered "sudden extreme turbulence" about 10 hours after departing from Heathrow Airport. The Boeing 777-300ER, which was carrying carrying 211 passengers and 18 crew, was flying over the Irrawaddy Basin at an altitude of 37,000 feet when it experienced sudden turbulence. We also deeply apologise for the trauma experienced by all passengers and crew members on this flight," Singapore Airlines' CEO Goh Choon Phong, said in a video message posted on Facebook.

Persons: SQ321, Goh Choon Phong Organizations: Singapore Airlines, Changi Airport, Heathrow Airport, Boeing, Facebook Locations: London, Singapore, Bangkok, SINGAPORE

☆ ‘Dropping Very Dramatically’: What Deadly Turbulence Did to a Flight
▼ + stars: | 2024-05-22 | by ( Sui-Lee Wee | Muktita Suhartono | ) www.nytimes.com time to read: +1 min

The seatbelt sign came on moments after the plane started shaking, but, for some, it was too late. “Whoever wasn’t buckled down, they were just launched into the air within the cabin,” said Dzafran Azmir, who was among the 211 passengers on board the London-to-Singapore flight that encountered deadly turbulence on Tuesday. Others were families and some who had planned a “holiday of a lifetime” to far-flung destinations like Australia. By this time, the plane had reached the Bay of Bengal, which sits between the Indian subcontinent and the Malay Peninsula in Southeast Asia. Some pilots consider the region “notorious” this time of the year because its monsoon rains can cause turbulence.

Persons: ”, Dzafran Azmir, SQ321 Organizations: Singapore Airlines Boeing Locations: Singapore, England, Australia, Bengal, Malay, Southeast Asia

☆ Pictures from the plane hit by turbulence so severe a man died show debris strewn across the cabin, collapsed panels, and blood smeared on the ceiling
▼ + stars: | 2024-05-22 | by ( Pete Syme | ) www.businessinsider.com time to read: +1 min

A man died and dozens of others were injured due to turbulence on a Singapore Airlines flight. Videos and photos from inside the cabin show the extent of the damage, including a bloodied ceiling. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementA 73-year-old British man died, and 71 others were injured when a Singapore Airlines flight was hit by severe turbulence on Tuesday. 80 people are still in Bangkok, including those receiving medical care and their families or loved ones, according to the airline.

Persons: — Organizations: Singapore Airlines, Service, Boeing, Business Locations: Bangkok, London Heathrow, Singapore Changi, Myanmar

☆ Passenger Dies After Severe Turbulence on Flight From London to Singapore
▼ + stars: | 2024-05-21 | by ( Claire Moses | More About Claire Moses | ) www.nytimes.com time to read: 1 min

At least one person died and multiple others were injured after a plane encountered severe turbulence on a flight between London and Singapore, Singapore Airlines said on Tuesday. The plane, a Boeing 777-300ER, diverted to Bangkok, the airline said in an announcement on social media, and landed at 3:45 p.m. local time on Tuesday. The flight, which had 211 passengers and 18 crew members on board, had left Heathrow Airport on Monday. This is a developing story.

Organizations: Singapore Airlines, Boeing, Heathrow Airport Locations: London, Singapore, Bangkok

☆ One dead as Singapore Airlines flight encounters 'severe turbulence'
▼ + stars: | 2024-05-21 | by ( Sophie Kiderlin | In | ) www.cnbc.com time to read: +1 min

One person died aboard a Singapore Airlines flight which encountered severe turbulence and diverted to Bangkok, the airline said Tuesday. The flight had left London for Singapore. "Singapore Airlines flight #SQ321, operating from London (Heathrow) to Singapore on 20 May 2024, encountered severe turbulence en-route. The aircraft diverted to Bangkok and landed at 1545hrs local time on 21 May 2024," it added. The Aviation Safety Network has recorded seven incidents for Singapore Airlines, last logging fatalities for one of the company's flights in October 2000, when 83 people were said to have died.

Organizations: Singapore Airlines, Suvarnabhumi, Boeing, Facebook, Aviation Safety Network Locations: Bangkok, London, Singapore

☆ A passenger has died after severe turbulence on a flight from London to Singapore
▼ + stars: | 2024-05-21 | by ( Pete Syme | ) www.businessinsider.com time to read: +1 min

A passenger flying from London to Singapore has died after severe turbulence on board. The incident took place on Singapore Airlines flight SQ321, which left the UK Monday night. AdvertisementA Singapore Airlines passenger has died after a flight encountered severe turbulence, the carrier announced Tuesday. Flight SQ321 from London Heathrow to Singapore took off on Monday night local time, but the Boeing 777 diverted to Bangkok 11 hours into the journey, per Flightradar24. "Singapore Airlines offers its deepest condolences to the family of the deceased."

Persons: — Organizations: Singapore Airlines, Service, Boeing, Business Locations: London, Singapore, London Heathrow, Bangkok

☆ The Concorde made its final flight over 20 years ago and supersonic air travel has yet to return. Here's a look back at its incredible history.
▼ + stars: | 2024-05-15 | by ( David Slotnick | Talia Lakritz | Benjamin Zhang | ) www.businessinsider.com time to read: +1 min

Co-developed by Britain and France, Concorde was the first and only supersonic commercial airliner. British Airways operated its final commercial Concorde flight in 2003, ending its 27-year career. AdvertisementFor a fleeting 30 years during the 20th century, supersonic commercial air travel was a reality. That day, British Airways operated its last commercial Concorde service from JFK International Airport to London Heathrow. Thus, it would be the Concorde's last ever commercial flight in a career that started in January 1976.

Persons: — Organizations: British Airways, Concorde, Service, JFK International, London Heathrow, Air France, Business Locations: Britain, France, Concorde, London

☆ My first wife and I combined last names when we married. I waited 13 years after we split to change mine back.
▼ + stars: | 2024-05-14 | by ( Jane Ridley | ) www.businessinsider.com time to read: +1 min

When John Dutton married, he and his wife legally combined their last names with a hyphen. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementThis as-told-to essay is based on a conversation with John Dutton. My name change story began in December 1985 when I was a 19-year-old student living in my native UK. This story is available exclusively to Business Insider subscribers.

Persons: John Dutton, Dutton, —, Sylvie Bourassa, Sylvie Organizations: Service, UK, Heathrow Airport, Business Locations: French, Montreal, London, Canada

☆ U.S. FAA delaying start of new air traffic control rest requirements
▼ + stars: | 2024-05-09 | by ( ) www.cnbc.com time to read: 1 min

Virgin Atlantic Airways Airbus A350-1000 aircraft seen taxiing in front of the air traffic control tower at London Heathrow airport in U.K. The U.S. Federal Aviation Administration said Wednesday it is delaying requiring air traffic controllers to get 10 hours off between shifts and 12 hours off before a midnight shift. FAA Administrator Mike Whitaker said on April 19 the new rules would take effect in 90 days. FAA Air Traffic Organization Chief Operating Officer Timothy Arel said the timetable will be delayed as the agency holds discussions with the controllers' union with the hope "to have a joint agreement and understanding on new rest periods to allow for joint development of a strategy for implementing" the 2025 schedule "or sooner where feasible."

Persons: Mike Whitaker, Timothy Arel Organizations: Virgin Atlantic Airways Airbus, U.S . Federal Aviation Administration, FAA Air Traffic Organization Locations: London

☆ Outage Causes Delays at U.K. Airports’ Immigration Checkpoints
▼ + stars: | 2024-05-07 | by ( Orlando Mayorquín | More About Orlando Mayorquín | ) www.nytimes.com time to read: 1 min

International airline passengers arriving at Heathrow Airport near London and at other airports in Britain were facing long lines at immigration checkpoints on Tuesday evening after the nation’s Border Force reported a nationwide computer outage, officials said. “Border Force is currently experiencing a nationwide issue which is impacting passengers being processed through the border,” Heathrow, the country’s largest airport, said on social media at 9:15 p.m. The problem was also affecting Manchester Airport, Gatwick Airport near London and Belfast International Airport in Northern Ireland. The overall number of affected airports wasn’t clear. Officials said that the problem originated with the Border Force’s “eGates,” immigration checkpoints that process arriving passengers through the border.

Organizations: Airport, nation’s Border Force, Force, Manchester Airport, Gatwick Airport, Belfast International Airport Locations: London, Britain, Heathrow, Northern Ireland

☆ UK passport control hit by outage causing long waits at airports
▼ + stars: | 2024-05-07 | by ( ) www.cnbc.com time to read: +1 min

People queue to check in at Heathrow Airport in London, England. Long queues were building at British airports on Tuesday night, including the biggest Heathrow, after the country's Border Force suffered a nationwide technical issue that affected passport control. One traveller described border officials rushing to manually process passport holders. Videos posted on social media platform X showed long queues of passengers at passport desks in airports including London's Stansted and Heathrow. "We are aware of a technical issue affecting e-gates across the country," a Home Office spokesperson said.

Persons: Sam Morter Organizations: Heathrow Airport, country's Border Force, Border Force, London's Stansted Locations: London, England, Heathrow, Gatwick, Stansted, Manchester, Edinburgh, Scotland, Sri Lanka

☆ I've been to more than 30 countries, but I'll always think this European city is the best destination for children of any age
▼ + stars: | 2024-04-27 | by ( Erika Ebsworth-Goold | ) www.businessinsider.com time to read: +6 min

Read previewAs a travel writer, one of my greatest loves is experiencing a new country, region, or city with my son. But if you ask me, London is also the best spot to bring your kids, especially if they range in age. Here's why I'll always believe London is a terrific destination for children of any age. Children under 11 travel for free when accompanied by an adult, and discounts are available for older kids. The city is full of parks for children to play inLondon has incredible green space for such a large city.

Persons: —, I've, Erika Ebsworth, Big Ben, we've, Gordon Ramsay's, Martin Organizations: Service, London, Business, Transportation, Heathrow Express, Airport, Paddington Station, Hyde Park, Royal Observatory, Prime Meridian, Food, British Museum, Magna Carta, Tate, Eurostar Locations: London, Hyde, Greenwich, London . London, Ethiopian, Harrods, St, Trafalgar, Oxford, Cambridge, Bath, Birmingham, Brighton, Paris, Brussels, Amsterdam

☆ A British Airways flight to nowhere circled in the air for 4 hours after its weather monitoring system collapsed
▼ + stars: | 2024-04-23 | by ( Grace Dean | ) www.businessinsider.com time to read: +4 min

Read previewAn already delayed British Airways plane that took off from Singapore landed back at the same airport five hours later after a technical fault forced it to turn back. British Airways Flight 12 circled Singapore for around four hours before landing back where it started. Advertisement"Planes are designed to land below certain weights," Business Insider previously reported. Advertisement"We currently do not have a revised departure time for your flight," British Airways said in an email to passengers at about 9:15 a.m. local time. However, that flight had to be canceled, as British Airways did not have any other aircraft available.

Persons: — Organizations: Service, British Airways, London Heathrow, Business, Airbus, Flightradar24 Aircraft, Passengers, Singapore Changi Airport, Heathrow Locations: British, Singapore, Singapore Changi, London, Malaysia, Heathrow, Los Angeles

☆ She set out to find a husband in a year. Then she matched with a guy on a dating app on the other side of the world
▼ + stars: | 2024-04-19 | by ( Francesca Street | ) edition.cnn.com time to read: +21 min

He quickly found the Wellington dating pool to be full of people he vaguely knew – friends of friends or old college acquaintances. The whole thing was quite surreal, made only more so by the fact that Samantha had now met Toby’s parents before she’d actually met Toby in person. When Samantha returned to London, Toby was in a bad way. “But we were spending 24/7 together.”Samantha says the decision was obvious “pretty much as soon as we met in real life.”In time, Toby met Samantha’s family. Telling the story on stageSamantha first told the story of how she met Toby on stage in 2018.

Persons: Samantha Hannah, Samantha, “, ”, ” Samantha, she’d, absentmindedly, I’d, ’ ”, wasn’t, Samantha swiped, Toby, –, ” Toby, Toby Hunter, he’d, Samantha’s, – Samantha, Wellington, “ Sammy, ” she’d, – he’d, they’d, he’s, Samantha Hannah Toby, Sammy, I’m, Toby’s, “ We’d, ’ Toby, Samantha Hannah Samantha, Toby hadn’t, ’ ” Samantha, Samantha –, London, Madame Tussauds, Samanta’s, Time, Samantha didn’t, who’d, that’s, didn’t, ” –, Mount, “ We’re, Samantha Hannah Today, she’s, It’s, Toby –, it’s, doesn’t, We’ve, we’ve, Toby aren’t, “ I’ll, Toby hasn’t, “ We’ve, Toby wasn’t Organizations: CNN, CNN Travel, Facebook, Marlborough, Civilian, New Zealand, MTV, London, Design Museum, Wellington Opera House, Edinburgh Fringe, Scottish, Comedy Locations: Australia, New Zealand, Perth, Scotland, Zealand, Wellington, Gisborne , New Zealand, Napier, London, Bali, Wellington , New Zealand, NZ, Glenorchy , New Zealand, New, ”, Budapest, Hungary, Heathrow, Toby’s, “, Edinburgh

☆ America's airports really are terrible — and the latest Skytrax rankings are proof
▼ + stars: | 2024-04-18 | by ( Pete Syme | ) www.businessinsider.com time to read: +1 min

Skytrax released its annual ranking of the world's best airports, with Doha, Qatar at the top. AdvertisementSkytrax has released its annual ranking of the world's best airports — and if you're a frequent flyer it may come as little surprise that none in the US made the top 20. The US can't even claim to have North America's best airport, given that Vancouver is in 17th place. Seattle-Tacoma was rated the best airport in the US for the third year running. This story is available exclusively to Business Insider subscribers.

Persons: Skytrax, — Organizations: London, Service, Tacoma, Alaska Airlines, Business Locations: Doha, Qatar, Seattle, Tacoma, London Heathrow, Vancouver

☆ How London Became a ‘Hot Spot’ for Threats Against Iranian Journalists
▼ + stars: | 2024-04-17 | by ( Megan Specia | ) www.nytimes.com time to read: +1 min

Iranian journalists in London have experienced death threats, intimidation and online abuse. One broadcaster working for BBC Persian, the Persian language branch of the BBC World Service, which has its headquarters in London, had her car broken into, and her conversations with family members were tapped. And last month, Pouria Zeraati, a newscaster with Iran International, a Persian-language opposition TV channel that operates from Britain, was stabbed in the leg outside his London apartment. The three suspected perpetrators of that attack traveled to Heathrow Airport and left the country within hours, according to the Metropolitan Police Service, which is responsible for policing in London. But experts say these targeted incidents are part of a frightening pattern of physical attacks, threats, and surveillance that have become a reality for many Iranian journalists working abroad.

Persons: Pouria, Mr, Zeraati Organizations: BBC, BBC World Service, Iran International, Heathrow Airport, Metropolitan Police Service Locations: London, Britain

☆ World’s busiest airports: There’s a new No. 2
▼ + stars: | 2024-04-15 | by ( Marnie Hunter | ) edition.cnn.com time to read: +6 min

CNN —Globe-trotters are on the move again in a big way, boosting the rankings of a handful of international aviation hubs on the list of the world’s busiest airports. With 104.7 million passengers in 2023, Dubai’s not nipping at its heels just yet. Tokyo International Airport, commonly known as Haneda Airport, leapt up from No. Tokyo Haneda, Japan (HND): 78.7 million passengers; up 55.1% from 20226. Los Angeles, California (LAX): 75.1 million passengers; up 13.8% from 20229.

Persons: Atlanta’s, ”, Luis Felipe de Oliveira, de Oliveira, Dubai’s, Kamran Jebreili, Issei Kato, Indira, ” de Oliveira Organizations: CNN — Globe, Atlanta’s Hartsfield, Jackson International, “, ACI, Asia Pacific, Atlanta, Chicago, London Heathrow, Tokyo International Airport, Haneda Airport, Reuters, Indira Gandhi International, Air India, IndiGo, Boeing, Aircraft, Hartsfield, Jackson, United Arab Emirates, London, Tokyo, Chicago O’Hare Locations: Dubai, “ Dubai, East, Asia, Atlanta, United States, Dallas, Fort Worth, Denver, Los Angeles, London, Tokyo, Japan, Haneda, Reuters Istanbul’s, New Delhi, India, Jackson Atlanta , Georgia, United Arab, Fort Worth , Texas, DFW, London Heathrow, United Kingdom, Tokyo Haneda, Denver , Colorado, Istanbul, Turkey, Los Angeles , California, Chicago O’Hare , Illinois, ORD, Delhi

☆ World's busiest airports show surge in international travel. Here are the rankings
▼ + stars: | 2024-04-15 | by ( Leslie Josephs | ) www.cnbc.com time to read: +1 min

Dubai International Airport ranked as the second busiest in 2023, up from fifth place in 2022 and fourth place in 2019, according to Airports Council International's preliminary ranking, which was released on Monday. The resurgence of international travel has been a bright spot for airlines with big international networks, while ultra-low-cost, domestic-focused U.S. airlines have struggled in recent months. Domestic U.S. airports continued to post big gains in passenger counts, but some slipped in the rankings compared with the middle of the pandemic, when international travel restrictions limited long-haul trips abroad. Hartsfield-Jackson Atlanta International Airport, Delta Air Lines ' biggest hub, once again topped the list of the busiest airports, serving 104.7 million passengers, ACI said. Here are the 2023 rankings (with 2022 rankings in parentheses):

Organizations: British Airways Airbus, Heathrow Airport, Dubai International Airport, International Airport, Global, ACI, Domestic U.S, Airport, United Airlines, Hartsfield, Jackson Atlanta International Airport, Delta Air Lines Locations: London, Britain, Tokyo, Denver, United, ACI's

☆ A British Airways jet came 'extremely close' to a drone that was flying 24 times above its legal maximum altitude, report says
▼ + stars: | 2024-04-01 | by ( Pete Syme | ) www.businessinsider.com time to read: +2 min

A British Airways pilot said a drone flew "extremely close" to their aircraft at 9,600 feet. The Airbus A321 was flying at 250 mph when the drone was spotted, the MailOnline reported. An Airprox report said it was categorized as a high-risk incident. AdvertisementA British Airways jet had a close call with a drone flying more than 9,000 feet above its legal limit, safety investigators have said. In 2018, flights were halted at London's Gatwick Airport after drones were spotted close to a runway.

Persons: —, David Dunn Organizations: British Airways, Airbus, Service, London Heathrow Airport, Civil Aviation Authority, University of Dayton, Birmingham University, Gatwick Locations: London, Athens, Heathrow

☆ Flying cars — or eVTOLs — are becoming reality. Would you ride in one?
▼ + stars: | 2024-04-01 | by ( Arjun Kharpal | ) www.cnbc.com time to read: +36 min

They are flying cars, they're flying cars,Tom Chitty: These vehicles aren't necessarily actually cars with wheels, either, because I know that you've done you've got a program coming up soon about eVTOL. And the idea is there's going to be a fleet of these run by an operator. You've alluded to this feature program we've got coming out looking at the future of these, these flying cars, basically in these eVTOLs. And also, we can't finish this episode about flying cars and eVTOLs without talking about Chitty Chitty Bang Bang, the OG. Yeah, no, that's, that's very surprising.

Persons: Tom Chitty, Arjun Kharpal, who's, I've, we've, We've, I'm, they'd, I'd, there's, Arjun, that's, we're, you've, there'll, they're, You've, Kharpal, it's, you'll, They've, Morgan Stanley, someone's, What's, they've, They're, Big Ben, Chitty Chitty Bang Bang, Chitty Bang Bang, Tom, We'll Organizations: JPMorgan, CNBC, Mar, Airbus, Archer Aviation, Joby, Infrastructure, Boeing, Heathrow Airport, Civil Aviation Administration, U.S . Federal Aviation Administration, FAA, Autonomy, London, Transport Locations: Spain, China, Europe, Munich, Germany, beyondthevalley@cnbc.com, London, Chinese, Guangzhou, Birmingham, U.S, Manchester, it's, eVTOLs, Battersea, Heathrow

☆ A passenger had to sit with an exposed bolt digging into his head for a 7-hour flight because his seat had no headrest
▼ + stars: | 2024-03-27 | by ( Alexandra Bacon | ) www.businessinsider.com time to read: +3 min

A British Airways passenger says he had to sit in a seat with no headrest for seven hours. AdvertisementA British man said British Airways left him to sit in a seat with a missing headrest, leaving a one-inch bolt exposed, for a seven-hour flight, UK-based Kennedy News first reported. Last year, it was reported that British Airways was testing out not loading flights with meals for every passenger to avoid food waste. Previous catering issues have meant that one British Airways flight took off on a 12-hour journey without any meals and had to serve passengers KFC. A spokesperson for British Airways told Business Insider: "We are sorry for our customers' experience and have been in touch with them to apologise and resolve the matter."

Persons: headrest, —, Kennedy Organizations: British Airways, Service, Kennedy News, Heathrow Airport, KFC, Business Locations: London, Toronto

☆ British Airways is upgrading its long-haul fleet to Club Suite business class. Here's what customers can expect from the new pod-like seats.
▼ + stars: | 2024-03-12 | by ( Taylor Rains | ) www.businessinsider.com time to read: +1 min

British Airways introduced the Club Suite in 2019 as a major upgrade to its dated business class. The cabin has so far been deployed on Airbus A350, Boeing 787-10, and some Boeing 777 aircraft. NEW LOOK Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. AdvertisementBritish Airways announced its newest business-class seat — dubbed the Club Suite — in March 2019 as part of a multi-billion investment, and now it's being deployed across more of the airline's fleet. This story is available exclusively to Business Insider subscribers.

Persons: — Organizations: British Airways, Airbus, Boeing, Service, Business

☆ Why Day Flight to Europe Is Better Transatlantic Option Over Red-Eye
▼ + stars: | 2024-03-11 | by ( Taylor Rains | ) www.businessinsider.com time to read: +4 min

I recently took a day flight from New York to London to see if it helps jet lag. However, until last week, I had exclusively taken overnight flights — known as red-eye flights — when flying eastbound across the Atlantic. They depart in the morning in the US and land in the evening on the same day in Europe. Curious about how the daytime flight compared to a red-eye, I specifically booked a morning departure for my recent trip from New York to London. Because I was up at 4 a.m. in New York to catch the morning flight, I figured I'd be tired enough to sleep.

Persons: —, I've, ., Taylor Rains, John F Organizations: Service, American Airlines, British Airways, Delta Air Lines, JetBlue Airways, Norse Atlantic Airways, United Airlines, Virgin Atlantic Airways, British Airways Boeing, New, Kennedy International Airport, London Heathrow, Google, JFK, Heathrow Locations: New York, London, New York City, Europe

☆ I flew on British Airways' Club Suite from New York to London. It's a huge improvement from the carrier's old and cramped business class seat.
▼ + stars: | 2024-03-09 | by ( Taylor Rains | ) www.businessinsider.com time to read: +1 min

British Airways first unveiled its Club Suite business class cabin in March 2019. AdvertisementBritish Airways unveiled its "Club Suite" business-class cabin in March 2019 as part of a nearly $9 billion investment in the customer experience. The product first deployed on British Airways' Airbus A350-1000 planes starting in mid-2019 and quickly earned props for its improvement in space and privacy compared to the old business-class layout. And all Heathrow-based long-haul aircraft will be retrofitted with the Club Suite by the end of 2026, the carrier said during the IAG Capital Markets Day late last year. IAG is the parent company of British Airways.

Persons: —, IAG Organizations: British Airways, Service, Airbus, Boeing Locations: London, New York

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