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☆ Delta walks back some changes to airport lounge access, loyalty program after customer complaints
▼ + stars: | 2023-10-18 | by ( Leslie Josephs | ) www.cnbc.com time to read: +1 min

Delta Air Lines on Wednesday walked back some of the broad restrictions it placed on access to its popular airport lounges and trimmed thresholds to earn elite status after complaints from customers. Delta CEO Ed Bastian said in late September that the airline went "too far" with its changes. Delta has been grappling with how to handle swarms of elite frequent flyers and high-fee credit card holders that caused long lines and crowding at the clubs. Following the Covid-19 pandemic, airlines have grappled with how to best reward frequent flyers who returned in droves after spending heavily and racking up miles on rewards cards, even when they weren't traveling. "We very much believe in never causing a situation where everyone has a premier status which obviously results in no one receiving an adequate level of premier benefits," United Airlines chief commercial officer Andrew Nocella said on an earnings call Wednesday.

Persons: Ed Bastian, what's, Delta, Andrew Nocella Organizations: Delta Air Lines, Delta, Sky Clubs, American Express, United Airlines

☆ Delta loyalty program backlash: Airline backtracks on some changes after an uproar from customers
▼ + stars: | 2023-10-18 | by ( Gregory Wallace | ) edition.cnn.com time to read: +2 min

CNN —Delta Air Lines is easing off some recent changes to its SkyMiles loyalty program that sparked criticism from frequent flyers. Fundamentally, Wednesday’s announcement keeps in place a significant overhaul announced just last month that transitioned the loyalty program from miles-based to spending-based. But the airline will make it easier for frequent flyers to reach certain rewards thresholds than the original changes. Last month, Delta CEO Ed Bastian pledged modifications to the program, but downplayed customer frustrations. Bastian said Delta gained so many elite status holders that demand for premium services, including lounge access at airports, overwhelmed the company.

Persons: DAL, Ed Bastian, ” Bastian, Bastian, Delta Organizations: CNN, Delta Air Lines, Delta’s, Delta, Rotary Club of Atlanta

☆ Delta's quarterly profit tops estimates on booming international travel
▼ + stars: | 2023-10-12 | by ( Rajesh Kumar Singh | ) www.reuters.com time to read: +3 min

REUTERS/Andrew Kelly/File Photo Acquire Licensing RightsCHICAGO, Oct 12 (Reuters) - Delta Air Lines (DAL.N) on Thursday reported stronger-than-expected quarterly profit on strong international travel, but trimmed its full-year outlook due to higher fuel costs. In an interview, he said the demand for Delta's products remain "high" as its customers are in "a very healthy condition." Delta now expects adjusted earnings of $6 to $6.25 per share this year, compared with $6 to $7 per share estimated in July. In the December quarter, the airline expects adjusted earnings in the range of $1.05 to $1.30 per share. Ultra-low-cost carrier Spirit Airlines (SAVE.N) last month cut its profit outlook for the third quarter, citing "heightened promotional activity with steep discounting."

Persons: John F, Andrew Kelly, Ed Bastian, Delta, Stephen Trent, Hopper, airfare, Bastian, Rajesh Kumar Singh, Mehr Bedi, Jamie Freed, Arun Koyyur, Nick Zieminski Organizations: Delta Air Lines, Kennedy International Airport, REUTERS, Rights, Delta, U.S, Wall Street, Citi Research, Spirit Airlines, Frontier Airlines, Thomson Locations: Queens , New York City, U.S

☆ Delta CEO Says Airline Went ‘Too Far’ With New SkyMiles Requirements
▼ + stars: | 2023-09-28 | by ( Dawn Gilbertson | ) www.wsj.com time to read: 1 min

This copy is for your personal, non-commercial use only. Distribution and use of this material are governed by our Subscriber Agreement and by copyright law. For non-personal use or to order multiple copies, please contact Dow Jones Reprints at 1-800-843-0008 or visit www.djreprints.com. https://www.wsj.com/lifestyle/travel/delta-skymiles-loyalty-program-changes-22be2bfe

Persons: Dow Jones

☆ Delta CEO says carrier went 'too far' in SkyMiles changes, promises modifications after frequent flyer backlash
▼ + stars: | 2023-09-28 | by ( Leslie Josephs | ) www.cnbc.com time to read: +2 min

Delta Air Lines Boeing 717-200 airplane as seen on the final approach landing at New York JFK John F. Kennedy International Airport, NYC, USA. "No question we probably went too far," Bastian said at the Rotary Club of Atlanta on Monday. The airline and rivals including American and United have been racing to build bigger airport lounges to cater to swelling numbers of big spenders. Bastian said the airline will announce the updated program changes in the coming weeks. A Delta spokesman declined to comment further on the changes.

Persons: New York JFK John F, Ed Bastian, Bastian, we've, It's, David Neeleman Organizations: Delta Air Lines Boeing, New York JFK, Kennedy International Airport, Delta Air, Rotary Club of Atlanta, Delta, American Airlines, Sky, American Express, JetBlue Airways, Medallion, Breeze Airways, JetBlue, CNBC Locations: New, NYC, USA, Delta, American, Atlanta

☆ Delta says it 'went too far' with SkyMiles changes that caused an uproar
▼ + stars: | 2023-09-27 | by ( Hannah Towey | Sebastian Cahill | ) www.businessinsider.com time to read: +4 min

Delta CEO Ed Bastian said the airline went "too far" in its recent changes to its SkyMiles program. The CEO's comments followed a social media uproar protesting the changes. AdvertisementAdvertisementDelta CEO Ed Bastian said the airline went "too far" in its recent changes to its SkyMiles loyalty program that triggered a social media uproar earlier this month. "We probably went too far in doing that," the CEO said at an Atlanta Rotary Club event on Monday. AdvertisementAdvertisementIt also suggests renting Delta Car Rentals for half of those trips at $400 a rental and spending $8,000 a month for the qualification year on a Delta SkyMiles Reserve Business American Express Card.

Persons: Ed Bastian, —, Bastian, Delta Organizations: Service, Atlanta Rotary, Delta, Delta SkyMiles, American, Diamond, Car Rentals, Delta SkyMiles Reserve Business, Express

☆ Delta CEO: Company went ‘too far’ with its SkyMiles rewards program changes
▼ + stars: | 2023-09-27 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +2 min

New York CNN —Delta CEO Ed Bastian said the company probably went “too far” in its controversial changes to the SkyMiles loyalty program and said there are plans for modifications. It got to the point, he said, that the company couldn’t effectively serve those elite status holders, including upgrade certificates and agents on special phone lines. When the moderator asked Bastian about the rewards program changes, the audience at the Atlanta Rotary Club booed. In September, the company implemented changes that would make it more difficult for American Express cardholders to access Delta Sky Clubs and earn Medallion elite status, taking effect in 2025. For frequent fliers, the airline will also change how it awards Medallion elite status starting in 2024.

Persons: Ed Bastian, ” Bastian, “, Bastian, It’s, ’ Organizations: New, New York CNN, Rotary Club of Atlanta, Delta, Atlanta Rotary Club, American Express, Delta Sky Clubs, American, Starbucks Locations: New York

ATLANTA (AP) — Delta Air Lines says it’s bringing former star quarterback Tom Brady on board as a “long-term strategic adviser." Brady is a seven-time Super Bowl winner for the New England Patriots and Tampa Bay Buccaneers. Delta did not disclose how much it is paying Brady. Delta said Brady will play a role in marketing and help the Atlanta-based airline develop training and teamwork tools for its more than 90,000 employees. Brady retired after the 2022 NFL season and is looking to build a post-football career as an entrepreneur and philanthropist.

Persons: Tom Brady, Brady, Tom, Ed Bastian, Delta, “, ” Organizations: ATLANTA, —, Air Lines, New England Patriots, Tampa Bay Buccaneers, “, Delta, NFL, Super Bowl Locations: Atlanta, Delta

☆ Tom Brady will be a strategic adviser to Delta
▼ + stars: | 2023-09-06 | by ( Nathaniel Meyersohn | ) edition.cnn.com time to read: +2 min

New York CNN —Tom Brady has a new employer: Delta Air Lines. The seven-time Super Bowl champion is expanding his post-NFL career business ventures, joining Delta to work on internal employee training and appear in external advertising campaigns. Delta said Wednesday that Brady would become a “strategic adviser” to the airline. Brady will partner with Delta to develop and advise on “teamwork tools” for the airline’s more than 90,000 employees and take part in select marketing campaigns, the company said. Brady founded health and wellness company TB12 Sports and also owns a media company and the Brady Brand clothing line.

Persons: Tom Brady, Delta, Brady, ”, “, Ed Bastian’s, Allen Adamson, ” Brady, Adamson, BlackBerry, Alicia Keys, will.i.am, Lady Gaga, Beyoncé Knowles, Brady Brand Organizations: New, New York CNN, Delta Air Lines, NFL, Delta, Intel, Polaroid, Adidas, TB12 Sports, British soccer, Birmingham City, League Pickleball, Fox Sports Locations: New York, Delta

☆ Tom Brady joins Delta as strategic advisor: NFL legend discusses new partnership
▼ + stars: | 2023-09-06 | by ( ) www.cnbc.com time to read: 1 min

Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailTom Brady joins Delta as strategic advisor: NFL legend discusses new partnershipEd Bastian, Delta CEO, and Tom Brady, seven-time Super Bowl winner and NFL legend, join 'Squawk Box' to discuss a partnership between the two brands, Brady's thoughts on being approached by Delta CEO Ed Bastian, and how Brady's able to decide what works and what doesn't in leadership.

Persons: Tom Brady, Ed Bastian Organizations: Delta Locations: Delta

Delta Airlines passenger jets are pictured outside the newly completed 1.3 million-square foot $4 billion Delta Airlines Terminal C at LaGuardia Airport in the Queens borough of New York City, New York, U.S., June 1, 2022. REUTERS/Mike SegarAug 9 (Reuters) - Wheels Up Experience (UP.N) said on Wednesday there was "substantial doubt" about its ability to continue operations, even as it disclosed short-term funding from Delta Air Lines (DAL.N), sending its shares plunging 42%. North American business flights were down 3.6% compared with July 2022, according to data from Argus International. Delta said in a statement that it was providing a short-term capital infusion in the form of a secured promissory note to Wheels Up, which is pursuing strategic partnerships. Wheels Up, which canceled an earnings call scheduled for Wednesday, said U.S. private jet operator Airshare had entered into a non-binding agreement with the company to acquire its non-core aircraft management business.

Persons: Mike Segar, Delta, Ed Bastian, Airshare, Shivansh, Allison Lampert, Rajesh Kumar Singh, Vinay Dwivedi, Mark Potter Organizations: Delta Airlines, LaGuardia Airport, REUTERS, Delta Air Lines, Argus International, Delta, Airshare, Thomson Locations: Queens, New York City , New York, U.S, American, Bengaluru, Montreal

☆ Delta's CEO tells bosses who 'moan' to him about staff not coming into the office more: 'I know where they are – they're on my airplanes.'
▼ + stars: | 2023-07-22 | by ( Jordan Hart | ) www.businessinsider.com time to read: +2 min

Ed Bastian told Semafor that bosses complain to him about trying to get employees back in the office. The Delta CEO said remote and hybrid workers now spend more time traveling. But the CEO of Delta CEO says their workers aren't just sitting at home – they're taking trips. American employees are clinging to remote work despite senior management thinking it's time to draw a line. I don't need to be in an office to do my work," she previously told Insider.

Persons: Ed Bastian, Semafor, aren't, Bastian, Nick Bloom, Bloom Organizations: Delta CEO, Morning, Delta, Semafor Locations: Arizona

☆ A Delta flight carrying 96 passengers made a dramatic emergency landing after its front landing gear failed
▼ + stars: | 2023-06-29 | by ( Amanda Goh | ) www.businessinsider.com time to read: +4 min

A Delta Air Lines plane carrying 96 passengers made an emergency landing in North Carolina on Wednesday. A Delta Air Lines flight made an emergency landing in North Carolina on Wednesday after its front landing gears failed to deploy. The Boeing 717, which departed from Atlanta, was approaching Charlotte Douglas International Airport when it experienced an issue with its landing gears, WCNC Charlotte reported. A Delta Air Lines plane landed nose-first at Charlotte Douglas International Airport in Charlotte, NC on Wednesday, June 28, 2023 because of missing front landing gear. The cause of the landing gear failure is still under investigation, WCNC Charlotte reported.

Persons: Charlotte, WCNC Charlotte, WCNC, Jeff Siner, Chris Skotarczak, Skotarczak, I've, we've, Ed Bastian, Bastian Organizations: Delta Air Lines, Boeing, Charlotte Douglas International, Charlotte Observer, Tribune, Service, Getty, AP News, Twitter, Breaking Aviation, Air Lines Locations: North Carolina, Atlanta, Charlotte , NC

New York CNN —Hundreds of thousands of US airline customers were stranded this week as severe weather grounded planes and led to canceled flights. As of 8:30 am ET, FlightAware tracking service reported there were 687 flights canceled and another 1,200 delays. Although that’s better than the 2,200 canceled flights in each of the last two days, or the more than 16,000 delayed flights between Monday and Tuesday, it’s hardly a smooth-running operation. Staffing shortageThe US air travel system is unable to recover quickly from widespread weather problems, because it doesn’t have the bodies to deal with the disruptions. The airline canceled 461 flights this past Saturday and Sunday and delayed another 1,972 flights, according to data from flight tracking site FlightAware.

Persons: that’s, it’s, Ed Bastian, ”, Scott Kirby, Kirby, ” Kirby, United, “, Paul Thacker, ” Thacker, “ ”, ” Michelle Maciel, Pete Muntean, Gregory Wallace Organizations: New, New York CNN, Federal Aviation, Airport, Transportation, Administration, FAA, Newark Airport, United, United Airlines, CNN, Newark Liberty International Airport, Association of Flight, DC, Greyhound Locations: New York, Boston, New York City, Madrid, United’s, Newark, Toronto, Denver, Portland Oregon

☆ Delta CEO forecasting highest Q2 earnings ever. Here's what the pros are saying
▼ + stars: | 2023-06-27 | by ( Christina Falso | ) www.cnbc.com time to read: 1 min

Market Movers rounded up the best reactions from investors and analysts on Delta Air Lines . The pros discussed the airline after CEO Ed Bastian told CNBC he is raising his profit forecast for the second quarter. Bastian is also predicting Delta's second-quarter earnings could be the highest ever for the company's April to June period due to strong demand and premium ticket purchases. Delta is forecasting adjusted earnings per share of $2.25 to $2.50, up from a previous range of $2 to $2.25 a share. Sheila Kahyaoglu of Jefferies said on CNBC on Tuesday her firm is raising the stock's price target to $50.

Persons: Ed Bastian, Bastian, Sheila Kahyaoglu, Jefferies Organizations: Delta Air Lines, CNBC, Delta

☆ Delta CEO forecasting highest 2Q earnings ever. Here's what the pros are saying
▼ + stars: | 2023-06-27 | by ( Alison Conklin | ) www.cnbc.com time to read: 1 min

Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailDelta CEO forecasting highest 2Q earnings ever. Here's what the pros are sayingSheila Kahyaoglu of Jefferies, Josh Brown of Ritholtz Wealth Management, and Jenny Harrington of Gilman Hill Asset Management discuss Delta Air Lines after its CEO predicts the company could see its highest second-quarter earnings ever.

Persons: Sheila Kahyaoglu, Jefferies, Josh Brown, Jenny Harrington Organizations: Email Delta, Ritholtz Wealth Management, Management, Delta Air Lines

☆ Delta lifts profit forecast thanks to strong demand and premium tickets
▼ + stars: | 2023-06-27 | by ( Leslie Josephs | ) www.cnbc.com time to read: +1 min

Delta Air Lines on Tuesday raised its second-quarter forecast and estimated full-year adjusted earnings of $6 a share, at the high end of estimates it gave last April as strong travel demand and trade-ups to more expensive fare classes continue to drive growth. Delta forecast adjusted earnings per share of $2.25 to $2.50 for the second quarter, up from a previous range of $2 to $2.25 a share. CEO Ed Bastian said that the company's second-quarter earnings, which it will report next month, could be its highest ever for the April-June period. In a presentation ahead of its investor day later Tuesday, the airline also raised its estimate for free cash generation this year to $3 billion from $2 billion. "The demand as you know, as anyone that's traveling knows, is off the chain," Delta CEO Ed Bastian said in an interview with CNBC's "Squawk Box."

Persons: Ed Bastian, that's, CNBC's Organizations: Delta Air Lines, Delta

☆ Delta CEO says proposed airline rules will lead to higher ticket prices
▼ + stars: | 2023-05-18 | by ( Bianca Giacobone | ) www.businessinsider.com time to read: +2 min

Proposed government regulations for airlines could lead to higher ticket prices, Delta's CEO said. The regulations would require airlines to compensate passengers for controllable delays or cancellations. If the Biden administration introduces new regulations requiring airlines to compensate passengers for controllable cancellations and delays, ticket prices will go up, according to Delta Air Lines CEO Ed Bastian. Earlier this month, the US Department of Transportation announced plans to come up with new rules that would hold airlines more accountable for potential cancellations and delays. It does not provide compensation in the form of cash — no major US airline does that — travel vouchers, or frequent flyer miles.

☆ Delta CEO Ed Bastian on Q1 earnings: We're getting ready for a strong travel season
▼ + stars: | 2023-04-13 | by ( ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailDelta CEO Ed Bastian on Q1 earnings: We're getting ready for a strong travel seasonE d Bastian, Delta CEO, joins 'Closing Bell' to discuss the company's quarterly earnings results, Delta's Q2 guidance and Bastian's thoughts on the consumer.

☆ Delta CEO: The ten highest sales days in our history happened in the last 30 days
▼ + stars: | 2023-03-14 | by ( ) www.cnbc.com time to read: 1 min

Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailDelta CEO: The ten highest sales days in our history happened in the last 30 daysDelta Air Lines CEO Ed Bastian joins 'Squawk Box' to discuss whether there's any deterioration in travel demand, if there's a return to seasonality happening in the travel industry, and more.

☆ Delta CEO called last week's FAA outage 'unacceptable' and said the agency needs more funding
▼ + stars: | 2023-01-17 | by ( Taylor Rains | ) www.businessinsider.com time to read: +3 min

Air traffic was temporarily halted last week after an FAA system, known as Notice to Air Missions, crashed. Over 10,000 flights were delayed, but Delta Air Lines CEO Ed Bastian said he doesn't blame the agency. Senate Majority Leader Chuck Schumer is pushing to confirm President Joe Biden's pick for FAA Administrator. In a separate interview, American Airlines CEO Rob Isom told CNBC that there needs to be more investment in FAA technology. "With recent events, including airline troubles and last week's tech problem, this agency needs a leader confirmed by the Senate immediately."

☆ Delta Air Lines sales, profits top estimates in strong finish to 2022
▼ + stars: | 2023-01-13 | by ( Leslie Josephs | ) www.cnbc.com time to read: +2 min

Delta Air Lines Airbus A330neo or A330-900 aircraft with neo engine option of the European plane manufacturer, as seen departing from Amsterdam Schiphol AMS EHAM International airport. Delta Air Lines fourth-quarter profit and revenue topped expectations on Friday, but shares fell on the carrier's outlook for the first quarter. But it said unit costs, stripping out fuel, will likely increase 3% to 4% from 2022, including for labor and rebuilding its network. Adjusted revenue: $12.29 billion, excluding refinery sales, vs. $12.23 billion expected. Delta CEO Ed Bastian said in a news release the carrier "rose to the challenges of 2022, delivering industry-leading operational reliability and financial performance."

☆ Delta CEO urges Washington to increase FAA funding after 'unacceptable' outage
▼ + stars: | 2023-01-13 | by ( Leslie Josephs | ) www.cnbc.com time to read: +2 min

Delta Air Lines CEO Ed Bastian called on Washington to increase funding for the Federal Aviation Administration after an outage of a pilot-alert system that grounded thousands of flights across the U.S. this week. "Over the past 36 hours, the FAA has been conducting a preliminary analysis into the NOTAM system interruption," the FAA said late Thursday. In an interview with CNBC's "Squawk Box" on Friday, Delta's Bastian called the incident "unacceptable." "I don't recall us ever shutting down the national air space due to a similar type of technology outage for several hours." The flight delays and cancellations were the second major air travel disruption in less than a month after bad weather derailed holiday travel late last year.

☆ Delta CEO announces free in-flight Wi-Fi
▼ + stars: | 2023-01-05 | by ( ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailDelta CEO announces free in-flight Wi-FiCNBC's Phil LeBeau talks to Delta Airlines CEO Ed Bastian about the company's announcement it would be launching free, in-flight Wi-Fi.

☆ Delta Air Lines is rolling out free Wi-Fi
▼ + stars: | 2023-01-05 | by ( Jordan Valinsky | ) edition.cnn.com time to read: +2 min

New York CNN —Delta Air Lines is rolling out free Wi-Fi to most of its planes beginning February 1. Customers will know if their flight has free Wi-Fi by a decal noting it near the boarding door. It has been testing free Wi-Fi over the past several years, and made messaging free in 2017. Delta is the first of the “Big Three” airlines to offer free Wi-Fi: United Airlines and American Airlines (AAL) both charge varying rates for access. JetBlue (JBLU) has offered free Wi-Fi since 2017.

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