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Power’s 2024 North American Airline Satisfaction Study. Power hasn’t revealed an overall North American airline passenger satisfaction score, with Mike Taylor, travel intelligence lead at J.D. Power’s top North American airlines for economy passengers1. Power’s top North American airlines for premium economy passengers1. Power’s top North American airlines for first/business passengers1.
Persons: , Power hasn’t, Mike Taylor, That’s, Tony Gutierrez, , Taylor, , ” Taylor Organizations: CNN, North, Southwest Airlines, Southwest, Delta Air Lines, Delta, JetBlue, AP, ” Airlines, Allegiant, Alaska Airlines, JetBlue Airways, American Airlines, United Airlines, Air Canada, Spirit Airlines, Frontier Airlines, Delta Air, . Alaska Airlines, Air Locations: ., J.D, Power, Delta, North America
In the year ahead, the use of biometrics — an individual’s unique physical identifiers, such as fingerprints and faces — will be expanded at airports in the United States and abroad, a shift to enhance security, replace physical identification such as passports and driver’s licenses, and reduce the amount of time required by travelers to pass through airports. Biometric technology will be seen everywhere from bag drops at the check-in counters to domestic security screening. This program is currently available at 30 airports nationwide, including Salt Lake City International Airport and Denver International Airport; the T.S.A. said it will expand to more than 400 airports in the coming years. The pilot program is now available at five airports, including La Guardia Airport and Los Angeles International Airport.
Persons: Greg Forbes, Delta’s Organizations: Transportation, Administration, Salt Lake, International Airport, Denver International Airport, Delta Air Lines, U.S . Customs, Border Protection, La Guardia Airport, Los Angeles International Airport Locations: United States, Salt
Arms Race: What Travelers Can Expect in 2024 At the start of what promises to be a very busy year, we look ahead at what you’re likely to encounter. With 2023 in the rearview mirror, we look ahead at what travelers will face in 2024. At United Airlines, for example, smarter software can offer rebooking options and issue food and lodging vouchers when a flight is canceled, rather than just rebooking a flight. United Airlines has suspended its flights indefinitely, said Josh Freed, a United spokesman. This year, travelers are expected to choose faraway places and board small ships, according to Virtuoso, the consortium of luxury travel agencies.
Persons: Chanelle, Hayley Berg, ” Ms, Berg, , Robert W, Mann Jr, , Chad Burt, Oren Etzioni, Gilbert Ott, Hopper, Greg Forbes, Delta’s, Neville Pattinson, Mr, Pattinson, biometrics, Laura Lindsay, Joshua Smith, Smith, Laurel Brunvoll, Michael Zeiler, Airbnb, We’ve, Jamie Lane, , ’ ”, Jan Freitag, “ We’ve, David Whiteside, Brian Kelly, Guy, Leigh Rowan, “ There’s, Kelly, Rowan, ” Mr, James Thornton, Sharm el Sheikh, Khaled Ibrahim, Harry Rubenstein, Rubenstein, Eyal Carlin, Josh Freed, Jack Ezon, Tom Marchant, Beth McGroarty Organizations: World Tourism Organization, International Air Transport Association, Analysts, Express Global, , airfare, University of Washington, United Airlines, Transportation, Administration, Salt Lake, International Airport, Denver International Airport, Delta Air Lines, U.S . Customs, Border Protection, La Guardia Airport, Los Angeles International Airport, biometrics, Thales, Air, American Airlines, Global, , , MidX Studios, LivSmart Studios, Hilton, Hyatt Studios, Accor Hotels, Boston University, Visa, Mastercard, Walmart, Target, Savanti, Chase, Intrepid Travel, Amisol Travel, East Travel Alliance, United, Consumers, Ki’ama, Wellness, Global Wellness Institute Locations: United States, Point.me, Salt, North America, London, Rome, Tokyo, Cancún, Las Vegas, Cayman Islands, Polynesia, Europe, Norway, Denmark, Air Canada, Bergen, Flam, Scandinavia, Italy, France, Malta, Slovenia, Maryland, Spain, Portugal, Britain, Egypt, India, Mexico ; Cape Girardeau, Mo, Niagara Falls, N.Y . Texas, Burnet, Sulphur Springs, New York, Vienna, Marriott, Israel, Jordan, Oman, Oman —, Tunisia, Northern Africa, Sharm, Cairo, Amisol Travel Egypt, Jerusalem, Tel Aviv, Ramle, Kimberley, Western Australia, Mitre, Patagonia, Ki’ama Bahamas, Bahamas, South Africa, Hudson, Tuxedo Park, N.Y, Malibu , Calif, Mexico
“This agreement marks an important milestone for Shell in Nigeria, aligning with our previously announced intent to exit onshore oil production in the Niger Delta,” Zoe Yujnovich, Shell’s integrated gas and upstream director, said in a statement. The assets that Shell is selling are largely owned by the Nigerian government’s national oil company NNPC, which holds a 55% stake. However, pollution from oil and natural gas production has prevented residents from accessing clean water, hurt farming and fishing, and heightened tensions. Despite joint military operations and a government benefits program for former militants that accompanied the amnesty deal, the Niger Delta remains volatile. The oil industry faces risks of violence, including pipeline vandalism by oil thieves, whom companies often blame for oil spills.
Persons: — Shell, Shell, Zoe Yujnovich, France's TotalEnergies, , Ledum Mitee, Dumnamene Organizations: Shell, Aradel Energy, Nigerian, Eni, Movement, Ogoni, Youths, Environmental Advocacy, AP Locations: ABUJA, Nigeria, Niger Delta, West, London, Ogoni People, Niger, Guinea
CHICAGO (AP) — A plane taxiing for departure clipped another aircraft at Chicago O'Hare International Airport on Sunday evening, the Federal Aviation Administration said Monday. No injuries were reported, both planes were of Boeing design, and the FAA says it will investigate the incident. The All Nippon Airways flight was a Boeing 777, and the Delta Airlines aircraft was a Boeing 717. Raymond Bongalon, a customer service representative with All Nippon Airways, said Monday afternoon that the airline could not yet provide any information on what happened. The airline's flight status search said Flight 11 was bound for Tokyo but canceled because of “aircraft inspection.”The Chicago Department of Aviation did not immediately respond to a request for comment.
Persons: Tony Molinaro, Emma Johnson, Raymond Bongalon, ___ Savage Organizations: CHICAGO, Chicago O'Hare International, Federal Aviation Administration, Boeing, FAA, All Nippon Airways, Delta Air Lines, Delta Airlines, Max, O'Hare, Associated Press, Delta, Chicago Department of Aviation, America Statehouse News Initiative, America Locations: O'Hare, Detroit, Tokyo
FORT WORTH, Texas (AP) — Federal mediators have rejected a union's request that could have cleared the way for a year-end strike by flight attendants at American Airlines. The National Mediation Board instead directed the airline and the Association of Professional Flight Attendants to keep negotiating over a new contract. “We look forward to continued negotiations with APFA and reaching an agreement our flight attendants have earned,” American said in a statement Tuesday. The airline says its proposal to pay flight attendants during boarding would make the 11% raise more like 18%. American, which is based in Fort Worth, Texas, is proposing to match Delta’s decision last year to pay flight attendants during boarding.
Persons: Julie Hedrick, ” Hedrick, Organizations: , American Airlines, Association of Professional, APFA Locations: Texas, American's, Fort Worth , Texas
The Battle Over Rewards Points
  + stars: | 2023-10-19 | by ( Victoria M. Walker | ) www.nytimes.com   time to read: +2 min
American’s AAdvantage last year introduced “Loyalty Point Rewards,” which also put a greater emphasis on credit card spending. That could mean an unbundling of the programs, not unlike what has happened with streaming, where rewards members would pay for the benefits they want and forgo ones they don’t. The airlines are already unbundling their services, particularly ultra-low-cost carriers such as Spirit Airlines, Frontier Airlines and Breeze Airways. New twists on rewardsIn a twist on traditional loyalty programs, some companies are asking members to pay a relatively nominal fee in order to gain access to rewards. While they won’t earn miles or elite status, if they’re an elite member of the standard rewards program, they won’t pay extra for carry-on or checked bags, depending on the tier.
Persons: American’s AAdvantage, watchdogs, Mr, Ross, Smith Organizations: Spirit Airlines, Frontier Airlines, Breeze Airways
CNN —Delta Air Lines is easing off some recent changes to its SkyMiles loyalty program that sparked criticism from frequent flyers. Fundamentally, Wednesday’s announcement keeps in place a significant overhaul announced just last month that transitioned the loyalty program from miles-based to spending-based. But the airline will make it easier for frequent flyers to reach certain rewards thresholds than the original changes. Last month, Delta CEO Ed Bastian pledged modifications to the program, but downplayed customer frustrations. Bastian said Delta gained so many elite status holders that demand for premium services, including lounge access at airports, overwhelmed the company.
Persons: DAL, Ed Bastian, ” Bastian, Bastian, Delta Organizations: CNN, Delta Air Lines, Delta’s, Delta, Rotary Club of Atlanta
Planes packed with summer travelers boosted Delta Air Lines to a $1.11 billion profit in the third quarter, and the carrier said Thursday that it expects revenue to keep rising into the holiday season. Profit was up 59% from a year earlier, as strong ticket sales — especially for premium seats and international flights — helped Delta shrug off higher labor costs. “I think we’re closing the year strong, and the holiday bookings that we see right now are pretty good,” CEO Ed Bastian said in an interview. For the fourth quarter, Delta said revenue will rise as much as 11% from a year ago and it will earn between $1.05 to $1.30 per share. Bastian expressed confidence that Delta and other carriers can raise prices enough to cover any increase in fuel expense.
Persons: , Ed Bastian, Bastian, ” Bastian, We’ll, Organizations: Delta Air Lines, , Travelers, JFK, Delta, Alaska Airlines, JetBlue, Revenue Locations: Delta, Atlanta, U.S, New
CNN —It would be difficult to find an airline that didn’t consider a pilot flying while drunk a fireable offense. But a newly proposed regulation in India could also take action against pilots who use perfume. India’s Office of the Director General of Civil Aviation (DGCA), which oversees the country’s aviation industry, recently proposed an update to its bylaws regarding alcohol consumption. There is already reference to things other than alcoholic drinks that could cause a positive breath test, namely mouthwash, in the guidelines. It reads: “No crew member shall consume any drug/formulation or use any substance such as mouthwash/tooth gel/perfume or any such product which has alcoholic content.
Persons: , Katsutoshi, Gabriel Lyle Schroeder Organizations: CNN, Civil Aviation, Japan Airlines, Delta Locations: India, mouthwash
New York CNN —Delta CEO Ed Bastian said the company probably went “too far” in its controversial changes to the SkyMiles loyalty program and said there are plans for modifications. It got to the point, he said, that the company couldn’t effectively serve those elite status holders, including upgrade certificates and agents on special phone lines. When the moderator asked Bastian about the rewards program changes, the audience at the Atlanta Rotary Club booed. In September, the company implemented changes that would make it more difficult for American Express cardholders to access Delta Sky Clubs and earn Medallion elite status, taking effect in 2025. For frequent fliers, the airline will also change how it awards Medallion elite status starting in 2024.
Persons: Ed Bastian, ” Bastian, , Bastian, It’s, Organizations: New, New York CNN, Rotary Club of Atlanta, Delta, Atlanta Rotary Club, American Express, Delta Sky Clubs, American, Starbucks Locations: New York
From thunderstorms and limited visibility to scorching temperatures and turbulence, the weather dictates when and where planes can fly. Severe weather is the leading cause of air travel disruptions in the United States. Aviation meteorologists plan for and around difficult conditions, crafting weather forecasts used to determine the nuances of flights, from altitude to optimal routes. Several major domestic carriers, including Delta Air Lines, have in-house meteorologists who monitor global weather 24 hours a day. In this cavernous and screen-filled room, Warren Weston, Delta’s lead meteorologist, recently spoke about the importance of data, the difference between surface weather and upper-air hazards, and how even one degree of temperature can change a flight plan.
Persons: , Warren Weston, Delta’s Organizations: United States, Aviation, Delta Air Lines, Customer Locations: United, Delta, Atlanta
Tom Brady will be a strategic adviser to Delta
  + stars: | 2023-09-06 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +2 min
New York CNN —Tom Brady has a new employer: Delta Air Lines. The seven-time Super Bowl champion is expanding his post-NFL career business ventures, joining Delta to work on internal employee training and appear in external advertising campaigns. Delta said Wednesday that Brady would become a “strategic adviser” to the airline. Brady will partner with Delta to develop and advise on “teamwork tools” for the airline’s more than 90,000 employees and take part in select marketing campaigns, the company said. Brady founded health and wellness company TB12 Sports and also owns a media company and the Brady Brand clothing line.
Persons: Tom Brady, Delta, Brady, , , Ed Bastian’s, Allen Adamson, ” Brady, Adamson, BlackBerry, Alicia Keys, will.i.am, Lady Gaga, Beyoncé Knowles, Brady Brand Organizations: New, New York CNN, Delta Air Lines, NFL, Delta, Intel, Polaroid, Adidas, TB12 Sports, British soccer, Birmingham City, League Pickleball, Fox Sports Locations: New York, Delta
As a longtime Delta Air Lines enthusiast, I have had both the Delta SkyMiles® Platinum American Express Card and the Delta SkyMiles® Reserve American Express Card over the past few years. The Delta Reserve makes it possible for me to earn elite statusSpending $25,000 on the Delta Platinum or Delta Reserve cards waives the MQD requirement for elite status. Other reasons to love the Delta Reserve cardThe Delta Reserve card is loaded with perks, including Delta Sky Club access and upgrade priority. Status boostThe Delta Reserve and the Delta Platinum both come with a perk called Status Boost that gets you closer to Delta Medallion status without flying a single mile. Just make sure your Delta SkyMiles number is linked to your Delta credit card — this is often done when you apply for a Delta card.
Persons: Julian Kheel, You’ll, Andrew Kunesh Organizations: CNN, American Express, longtime Delta Air Lines, Delta, Delta SkyMiles ®, American Express Card, Delta Reserve, Air France, KLM, Virgin Atlantic, Delta Sky Club, MQM, American, Delta Sky, Delta Air Lines Locations: Cancun, Mexico, Europe, Delta, United Kingdom, New York, JFK, Paris, Comfort
How Delta Makes 3,200 Airline Meals a Day at Its Largest Hub in Atlanta At Delta’s largest kitchen facility at its hub in Atlanta, teams must cook, package and transport 3,200 meals a day for the airline’s first-class passengers. Here’s an inside look at how they make it work. Photo: Tanner Shinnick for The Wall Street Journal
Persons: Tanner Shinnick Organizations: Delta, Wall Street Locations: Atlanta
New York CNN —American Airlines (AAL) agreed to raise its pilot contract offer by more than a billion dollars to bring it on par with the tentative agreement competitor United Airlines reached with its pilots last week. The total offer reaches about $9 billion dollars in incremental compensation and benefits, CEO Robert Isom said in a call with pilots Friday. Isom said the United agreement “changed the landscape” and had wages that were higher than Delta’s original negotiations. Last week, United Airlines pilots, represented by the Air Line Pilots Association, reached a deal in principle with the airline, giving the pilots up to a 40% raise. Last week, APA President Ed Sicher said in a statement it is “dead obvious” their union’s existing tentative agreement is “woefully deficient by comparison” to the tentative agreement reached by its competitor airline’s pilots.
Persons: Robert Isom, Isom, , ” Isom, , Ed Sicher Organizations: New, New York CNN — American Airlines, United Airlines, Allied Pilots Association, Board, Air Line Pilots Association, American Airlines Locations: New York, Delta
Last year, Verizon VZ.N and AT&T T.N voluntarily agreed to delay some C-Band 5G usage until July as air carriers worked to retrofit airplane altimeters. Delta Air Lines (DAL.N) said Friday its supplier told the airline it would not have enough radio altimeters for Delta’s entire fleet by July 1. Approximately 190 Delta narrowbody aircraft are not yet equipped with updated radio altimeters including all A220s, most A319s and A320s, and some A321s. All Delta widebody aircraft will be equipped with updated radio altimeters prior to July 1, the airline said. Reuters first reported in March that major U.S. wireless carriers agreed to some voluntary actions to address aviation safety concerns.
Persons: Robert Bryan, Read, Pete Buttigieg, Buttigieg, T.N, David Shepardson, Chizu Organizations: Eagle Aviation, Columbia Metro, . Transportation, Airlines for, Verizon, Carriers, Air Lines, Delta, Reuters, Mobile, Federal Aviation Administration, FAA, Thomson Locations: West Columbia, South Carolina, U.S, WASHINGTON, Airlines for America
The biggest perk is saving time, with expedited security and — in the case of Global Entry — customs lines at dozens of U.S. airports (and even a few abroad for Global Entry). TSA PreCheck Cost: The application process costs $78, and your TSA PreCheck enrollment status remains valid for five years. Global Entry Cost: The Global Entry application process includes a $100 non-refundable fee (whether you’re approved or not) and is also valid for five years. The best credit cards for Global Entry and TSA PreCheckWhen evaluating the best credit cards that cover the cost of Global Entry and TSA PreCheck, the card’s annual fee was a major factor. Why did we pick these as our best credit cards for Global Entry and TSA PreCheck?
Persons: , it’s, you’ll, It’s, IHG, You’ll, you’re, cardholders, Andrew Kunesh Organizations: CNN, American Express, TSA, U.S . Department of Homeland, TSA PreCheck, United, U.S, Delta, Silver, Diamond Medallion, IHG, InterContinental, Holiday, One Venture, Capital, Fort, Dulles, Capital One Venture, Getty, Venture, Sapphire, Amex, Chase Sapphire, PreCheck Locations: U.S, Canada, Delta, Dallas, Fort Worth, DFW, Washington, Denver
The UK announces $12 entry fee for travelers
  + stars: | 2023-06-10 | by ( Maureen O'Hare | ) edition.cnn.com   time to read: +4 min
Editor’s Note: Sign up for Unlocking the World, CNN Travel’s weekly newsletter. Get the latest news in aviation, food and drink, where to stay and other travel developments. CNN —The United States has been charging visitors for electronic travel authorization since 2009, and now the United Kingdom and the European Union are rolling out entry fees, too. Also in our latest CNN Travel roundup, we bring you a double-decker plane seat and bunk beds in the sky. UK to charge travelers for entryVisa waiver schemes have been around for a while.
Persons: it’s, Bunk, all’s, we’ve, James Beard, CNN There’s Organizations: CNN, European Union, CNN Travel, United, ETA, Edinburgh, Eiffel, Coliseum, Acropolis, , CNN CNN Travel, Aircraft, Lufthansa, . Law, Tourists, North Carolina Zoo Locations: United States, United Kingdom, Europe, London, Kingdom, Qatar, Germany, Air, Pacific, Philadelphia, Korea
Now the concept’s got the industry seal of approval via a prestigious Crystal Cabin Award, presented at the 2022 Aircraft Interiors Expo (AIX) in Hamburg, Germany. “Bunk-bed solution for economy class – this is something which you regularly see as a concept,” said Kaestner. “But we rarely see this level of innovation actually becoming a real product that’s flying.”Winning designsThe Skynest concept offers a lie-flat option for economy passengers. Courtesy Air New ZealandThe Crystal Cabin Awards announced its longlist earlier this year, before whittling the categories down to a shortlist. For student nominees, the Crystal Cabin Awards are “a fantastic way to get into the industry,” added Kaestner.
Persons: Skynest, Lukas Kaestner, Skynest isn’t, “ Bunk, , Collins, Kaestner, it’s heartening, there’s, they’ll, Alejandro Núñez Vicente, InteliSence Organizations: Germany CNN — Air, CNN Travel, New, Delft University of Technology, Delta, Air, Zealand, Thales Avionics “, Center, Safety, Teledyne, Collins Aerospace, Digital Services, University, Technical University of Delft Locations: Hamburg, Germany, Netherlands
MONTREAL, May 18 (Reuters) - A faceoff this week between WestJet Airlines and its pilots over pay could set the stage for aviators' demands in future bargaining with Air Canada (AC.TO). It would be the first major pilots' strike in Canada since 1998, according to a spokesperson for Canada's Labor Minister Seamus O'Regan, who is at the talks. ALPA president Jason Ambrosi recently told Reuters that a key priority is to narrow the pay gap between Air Canada pilots and their U.S. counterparts, echoing the union's demand for a "North American" contract at WestJet. Gradek added there is a group of Air Canada pilots "who have been chomping at the bit" to get a significant bump in wages. Air Canada pilots, who have received a 2% wage increase per year since 2014, have complained Delta’s latest hourly pay rates are up to 45% higher.
New York CNN —American Airlines pilots voted to go on strike Monday. Southwest pilots are holding a strike vote as well. Many unions have had members participate in informational pickets at major airports, at American pilots did Monday. The last time a major airline was grounded by a strike was 25 years ago when Northwest Airlines pilots went on strike for two weeks. But most negotiations are settled, even after a strike vote, without a work stoppage.
U.S. aviation-safety officials are investigating how two planes came close to a collision on a runway at John F. Kennedy International Airport on Friday night. Delta Air Lines Inc. Flight 1943 was headed down the runway for takeoff when air-traffic controllers noticed another plane crossing in the departing jetliner’s path, a spokesman for the Federal Aviation Administration said Saturday. Delta’s Boeing Co. 737 came to a stop about 1,000 feet before reaching the point where a Boeing 777 operated by American Airlines Group Inc. was crossing, according to the FAA’s preliminary analysis.
New York CNN —Delta Air Lines has a backup to the federal aviation safety system that failed this week, but the airline decided against using it, CEO Ed Bastian said Friday. Bastian described the Delta’s secondary system as “fairly old backup technology” involving the notices known as NOTAMs distributed by the Federal Aviation Administration alerting pilots of obstacles, closures, and other information. Delta’s backup system collects data from the NOTAM database. But a new labor deal with its pilots union will trim profitability going forward. The main headwind: a new tentative labor agreement with its pilots union, reached a month ago, that will increase pay by 34% over the life of the contract.
Delta Air Lines to Offer Free Wi-Fi Starting Feb. 1
  + stars: | 2023-01-06 | by ( Alison Sider | ) www.wsj.com   time to read: 1 min
About 80% of Delta’s U.S. domestic mainline fleet will be equipped to launch the offering at the start of February. Delta Air Lines Inc. said it plans to begin offering free wireless internet starting Feb. 1, part of a broader new entertainment package that is likely to intensify competition over airlines’ in-flight offerings. Delta Chief Executive Ed Bastian said Thursday that about 80% of Delta’s U.S. domestic mainline fleet will be equipped to launch the free offering at the start of next month, with more aircraft being added weekly. The airline said free Wi-Fi will be available on more than 700 planes by the end of this year, with the service expanding to all of Delta’s international and regional planes by the end of next year.
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