In addition, Spectrum pledged to give customers automatic credits for internet outages that are out of their control or when the company's customer service doesn't live up to its promises.
That's in part because broadband customer growth at providers including Charter and Comcast has struggled, according to the companies' earnings reports.
Spectrum Mobile has 8.8 million total lines and has grown rapidly due to enticing promotional deals and increased mobile usage on reliable Wi-Fi networks, the company said.
"When I think about Wall Street, I think about the customer," Winfrey said.
"If you focus on the customer, provide great customer service, save them money, provide value, then your capital market strategy, your regulatory strategy, all of that just falls into place."
Persons:
Christopher L, Winfrey, Chris Winfrey, —, Spectrum, Tom Rutledge, we've, there's, Craig Moffett, Moffett, Robin Alam
Organizations:
Charter Communications, Communications Charter Communications, CNBC, Spectrum, Time Warner Cable, Bright House Networks, Charter, Comcast, Verizon, Spectrum Mobile, ESPN, Night, San Francisco 49ers, Baltimore Ravens, Getty
Locations:
U.S, MoffettNathanson, Santa Clara , California
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