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☆ The Best Way to Get a Refund When Your Airline’s Wi-Fi Is Terrible
▼ + stars: | 2024-06-08 | by ( Ron Lieber | ) www.nytimes.com time to read: 1 min

When an airline sells you a service, you should be able to receive a refund if it doesn’t deliver. I asked this question last week when I had serious trouble connecting to Wi-Fi during an American Airlines flight. I figured that the nuisance of getting the money back would cost more than $17 of time and aggravation. Turns out I was wrong, according to over 100 readers who set me straight after I asked for advice in our weekly Your Money newsletter. Nearly everyone who asked for a refund when the Wi-Fi didn’t work properly got the money back.

Organizations: American Airlines

☆ American Airlines backtracks after saying 9-year-old girl 'should have known' flight attendant was filming her in the bathroom: lawsuit
▼ + stars: | 2024-05-22 | by ( Kenneth Niemeyer | ) www.businessinsider.com time to read: +3 min

Read previewAmerican Airlines is facing backlash after saying that a 9-year-old girl should have seen the cellphone filming her in the bathroom in its initial lawsuit defense. Paul Llewellyn, an attorney for the girl's family, told Business Insider that the airline placing blame on the 9-year-old was "shocking." This story is available exclusively to Business Insider subscribers. He is also representing the family of a 9-year-old girl, who says Thompson filmed her in the bathroom during a flight from Texas to Los Angeles in January 2023. American Airlines told Business Insider in a statement that it does "not believe this child is at fault, and we take the allegations involving a former team member very seriously."

Persons: —, Paul Llewellyn, Llewellyn, Estes Carter Thompson, Thompson Organizations: Service, American Airlines, Business, America Airlines, Airlines Locations: Charlotte , North Carolina, Boston, Texas, Los Angeles

☆ American Airlines claimed a child was at fault for being secretly recorded in a plane restroom. It’s now changing its legal response
▼ + stars: | 2024-05-22 | by ( Amanda Musa | Amy Simonson | ) edition.cnn.com time to read: +4 min

The company was responding to a civil lawsuit filed against American Airlines claiming the girl, listed as Mary Doe, was “secretly filmed while using the airplane toilet” during an American Airlines flight in January 2023. A former American Airlines flight attendant, Estes Carter Thompson, 37, who federal investigators say secretly recorded several minors while they used the bathroom on different American Airlines flights last year, is also named in the lawsuit filed in Texas. American Airlines initially argued that the girl was at fault and negligent because she used a lavatory “she knew or should have known contained a visible and illuminated recording device.”In response to CNN’s request for comment on Monday’s filing, American Airlines said the filing was made in error by outside counsel retained by the airline’s insurance company. “The included defense is not representative of our airline, and we have directed it be amended this morning,” American Airlines said in a statement Wednesday. “They should never have taken such an outrageous position in the first place.”Llewellyn called American Airlines’ legal strategy “depraved” and “shocking.”“Instead of taking responsibility for this awful event, American Airlines is actually blaming our daughter for being filmed,” the child’s mother said in a statement.

Persons: Mary Doe, “, Estes Carter Thompson, Paul Llewellyn, ” Llewellyn, ”, Thompson, Jane Doe Organizations: CNN, American Airlines, Airlines, DOJ, Department of Justice, Plaintiff Locations: Texas, Austin , Texas, Los Angeles , California, Massachusetts, Boston, North Carolina, Charlotte , North Carolina, Boston , Massachusetts

☆ Viral ‘courtesy’ letter American Airlines gives flight attendants shows how little they make
▼ + stars: | 2024-05-17 | by ( Nathaniel Meyersohn | ) edition.cnn.com time to read: +5 min

An employment verification letter American Airlines gives to some newly hired flight attendants documenting their salary has been circulating on Reddit, drawing attention to their low wages. The union says that flight attendants’ low salaries compared to top airline executives is a prime example of “corporate greed.”New flight attendants at American Airlines start at $27,000 per year. Robert Isom, the CEO of American Airlines, earned $31.4 million last year — 1,162 times more than a new attendant. American Airlines flight attendants have not gotten a raise since 2019, and the union is escalating its push for a new contract to raise wages. Flight attendants for United Airlines, Alaska Airlines and other carriers are also pushing for new contracts to raise wages.

Persons: haven’t, “, –, Robert Isom, Paul Hartshorn, APFA, Joe Biden, ” Hartshorn, ” Organizations: New, New York CNN, American Airlines, Association of Professional, Nutrition Assistance, SNAP, CNN, United Airlines, Alaska Airlines, Bureau of Labor Statistics, Railway Labor, Board, Airlines, “ Management, Southwest Airlines Locations: New York, Massachusetts

☆ Here's how airlines are using AI to make flying less of a nightmare
▼ + stars: | 2024-05-11 | by ( Lauren Edmonds | ) www.businessinsider.com time to read: +1 min

Some airlines are using artificial intelligence to improve travel. United Airlines uses ConnectionSaver, an AI-powered tool that helps manage connecting flights. And Smart Gating technology helps American Airlines flights find the nearest available gate. Industry leaders like United Airlines and American Airlines are using AI tools to create a smoother travel experience, a welcome effort for passengers who experienced an average flight delay of 53 minutes last year. One of the most impactful ways airlines are using AI — according to The New York Times — is helping determine whether a plane should wait for its connecting passengers.

Persons: —, The New York Times — Organizations: United Airlines, American Airlines, Service, Industry, The New York Times, Business

☆ Whatever happened to airline food? /// Why the golden age of airplane food disappeared /// Why you don’t get served full meals on flights anymore
▼ + stars: | 2024-05-11 | by ( Nathaniel Meyersohn | ) edition.cnn.com time to read: +6 min

New York CNN —If you took an American Airlines flight in the 1960s, you’d be wined and dined from the Coach-class “Royal Coachman” menu. “Meal service was once a point of pride,” said Henry Harteveldt, who covers the travel industry for Atmosphere Research Group. Meal service was a big focus of [competition] because entertainment options were more limited,” Harteveldt said. The September 11 attacks accelerated the decline of free airline meals. Airline meals had been the brunt of jokes and criticism for decades, but now people miss them.

Persons: you’d, ”, Henry Harteveldt, Peter Stackpole, Robert Crandall, Blaise Waguespack, It’s, Beef, ” Harteveldt, Rob Welham, Molly Brandt Organizations: New, New York CNN, American Airlines, Atmosphere Research, Pan American Airline, Shutterstock Airlines, Carriers, Singapore Airlines, Michelin, Embry, Riddle Aeronautical University, ”, Smithsonian, ” Airlines, “ Airlines, British Airways, Camera, Airlines, Continental Airlines, North America, mojo Locations: New York, Daytona Beach , Florida, Delta, North

☆ A 101-year-old woman keeps getting mistaken for a baby on flights, and says it's because American Airlines' booking system can't handle her age
▼ + stars: | 2024-04-29 | by ( Polly Thompson | ) www.businessinsider.com time to read: +3 min

An elderly woman named Patricia says American Airlines keeps getting her age wrong. Patricia told the BBC: "It was funny that they thought I was only a little child and I'm an old lady!" AdvertisementBut she said it was not the first time American Airlines had mistaken her for a baby. American Airlines did not immediately respond to a request for comment from Business Insider. In 2022, 12,000 American Airlines flights were left without pilots after a glitch allowed them to drop assignments.

Persons: Patricia, — Organizations: American Airlines, Airlines, Service, BBC, BBC . American Airlines, Business Locations: Chicago, Marquette , Michigan, Europe

☆ Pilot union alleges ‘significant spike’ in safety issues on American Airlines flights
▼ + stars: | 2024-04-16 | by ( Pete Muntean | ) edition.cnn.com time to read: +1 min

CNN —The union representing pilots at American Airlines says it is seeing a “significant spike” in safety issues on flights. There were roughly a dozen incidents on United Airlines flights last month alone, according to a CNN analysis, which prompted CEO Scott Kirby to send a safety message to customers. “While United Airlines is currently under public and government scrutiny, it could just as easily be American Airlines,” said the message from the union’s safety committee, urging members to report problems and to resist being rushed or intimidated. “As the last link in the safety chain, our passengers and crew depend on us to be the strongest link in that chain,” the message said. American Airlines insisted in a statement that safety is its top priority, saying that “our robust safety program is guided by our industry-leading safety management system.”“It includes a multitude of collaborative programs — and regular touchpoints — with the FAA and all our unions, including APA, to further bolster our strong safety record and enhance our ever-evolving safety culture,” the company added.

Persons: Scott Kirby, ” Organizations: CNN, American Airlines, Allied Pilots Association, Alaska Airlines Boeing, United Airlines, FAA, APA

☆ These plane crash survivors and victims’ loved ones are becoming scared to fly again after years of travel. They’re not alone
▼ + stars: | 2024-04-06 | by ( Elizabeth Wolfe | ) edition.cnn.com time to read: +13 min

Others, however, said they are still confident in flight safety, pointing out that commercial air travel remains one of the safest modes of transportation. Cara and Erin Ashcraft survived the crash of American Airlines Flight 1420, operated on a McDonnell Douglas MD-82, during a landing at Little Rock National Airport on June 1, 1999. “I’ve never had concerns (about air travel safety) before. This is the hole left behind when the plug door of an Alaska Airlines flight blew off midflight on January 5, 2024. Pierson is wary of attitudes around the apparent safety of American air travel, he said.

Persons: Barb Handley, –, ” Handley, Handley, ”, ‘, Mary Handley, Alice, Barb Handley Miller, Pat Gabrielse, Dan Handley, Beth Handley McMall, Kathleen Handley Salemi, Cara, Erin Ashcraft, “, I’m, ” Cara, ” Cara Ashcraft, ’, McDonnell Douglas, Andy Scott, “ I’m, ” Erin Ashcraft, ” ‘ I’ve, Trey Smith, “ I’ve, ” Smith, Smith, Scott Kirby, United, Boeing Aubrey, Max, Aubrey, they’re, ” Anthony Brickhouse, Florida’s Embry, Brickhouse, Ed Pierson, Pierson, That’s, ” CNN’s Chris Isidore, Jacopo Prisco Organizations: CNN, Alaska Airlines, United Airlines Boeing, Boeing, –, National Transportation, NTSB, Federal Aviation Administration, United Airlines, American Airlines, McDonnell, Little Rock National Airport, Dallas Morning News, International Air Transport, United, Reuters United, Airbus, “ Airlines, Delta Air Lines, Hawaiian Airlines, Florida’s, Riddle Aeronautical University, Alaska Airlines Max, US Federal Aviation Administration, National Transportation Safety Board, Foundation for Aviation Safety, Air Canada, San Francisco International Airport Locations: Alaska, Little Rock , Arkansas, United States, Virginia, Los Angeles, East, Southwest

☆ A 26-year-old Texas man took pictures of Delta passengers' tickets to sneak onto a flight, prosecutors say
▼ + stars: | 2024-03-21 | by ( Shubhangi Goel | ) www.businessinsider.com time to read: +3 min

A man was arrested after boarding a Delta flight in Utah using a photo of another passenger's ticket. This is at least the third instance this year of passengers boarding planes without valid tickets. AdvertisementA man was arrested in Salt Lake City on Sunday after boarding a Delta Air Lines flight without his own ticket. He got on the plane by using a photo of another passenger's boarding pass, prosecutors say. He got on the flight "using his phone as a boarding pass," court documents said.

Persons: —, Wicliff Yves Fleurizard, Fleurizard Organizations: Delta, Service, Delta Air Lines, American Airlines, FBI, Southwest Airlines, USA Locations: Utah, Texas, Salt Lake City, Nashville, Los Angeles, Copenhagen, London, Lake

☆ American orders 260 new planes, including Boeing Max 10s, and plans bigger first class
▼ + stars: | 2024-03-04 | by ( Leslie Josephs | ) www.cnbc.com time to read: +1 min

American Airlines flight 718, a Boeing 737 Max, takes of from Miami International Airport on its way to New York on December 29, 2020 in Miami, Florida. American Airlines said Monday that it is ordering 260 new narrow-body jets, including dozens of Boeing's long-delayed 737 Max 10. The order includes 85 of Boeing's 737 Max 10 planes and 85 of the Airbus A321neo, aircraft it says will help it upgauge on domestic and short-haul international routes. American said it would also convert orders for 30 Boeing 737 Max 8 planes, a model that is already a staple of its fleet, into the larger 737 Max 10s. American is planning to grow its first class on some of its narrow-body planes, the carrier also said Monday alongside its first investor day in more than six years.

Persons: Max, Scott Kirby Organizations: American Airlines, Boeing, Miami International Airport, Miami , Florida . American Airlines, Airbus, Embraer, United Airlines, Max Locations: New York, Miami , Florida, Fort Worth , Texas

☆ Travelers are wrapping seatbelts around their legs to get comfortable on planes. Flight attendants say it's a bad idea.
▼ + stars: | 2024-02-27 | by ( Monica Humphries | ) www.businessinsider.com time to read: +3 min

Two flight attendants warned against the hack. AdvertisementWhile some commenters and TikTokers love the approach, two flight attendants told Business Insider it's a terrible idea. Jupiterimages/Getty ImagesBoth flight attendants said it could pose a safety risk"Absolutely not," CiCi, a flight attendant at a major airline, told BI. Lea told BI that emergency landings were the first thing that came to her mind when she saw the video. AdvertisementThankfully, both flight attendants said they had not seen passengers using the method on recent flights.

Persons: —, CiCi, Michael Wallace, Thrillist, Lea, @flightattendantbaelee, it's Organizations: Service, Tax, American Airlines

☆ He thought the guy he met on vacation was just a fling. He turned out to be the love of his life
▼ + stars: | 2024-02-23 | by ( Francesca Street | ) edition.cnn.com time to read: +21 min

Guillermo was looking forward to meeting Larry, expecting “some casual fun.”Then, when Guillermo and Larry met, there was “chemistry” right away. “Palm Springs had seats, so I booked my standby flight, got to Palm Springs, checked into this resort. Then, a few days after meeting Larry, Guillermo got an unexpected phone call from his mother in Costa Rica. Guillermo’s love of flying meant that, for him, the four-hour journey across the country was part of the fun. The last piece of the puzzleGuillermo and Larry love to travel together, here they are in Florence, Italy.

Persons: Guillermo Barrantes, Larry Mock, ” Guillermo, Guillermo, wasn’t, “, –, ”, Larry, Guillermo swiped, who’d, Larry’s workdays, he’d, – Guillermo, ‘, ’ ” Guillermo, Guillermo’s, compartmentalize, Guillermo Barrantes “, confiding, ’ ”, Larry . Long, Guillermo “, ” Larry, “ Love, Guillermo didn’t, peppering, Larry – who’d, they’d, Adele, hadn’t, Guillermo wasn’t, don’t, didn’t, Larry’s, Here's Guillermo, Heather Thompson, ” “, Rihanna, Larry –, sipped, they’ve Organizations: CNN, CNN Travel, American Airlines, “, Palm, Logan Airport, Dallas, San, Dallas Arboretum Locations: Palm Springs, California, Boston , Massachusetts, Texas, Palm, Dallas , Texas, Springs, Costa Rica, Boston, Dallas, Boston’s, Logan, Guillermo’s city, Delta, San Francisco, Hawaii, Florence, Italy

☆ American Airlines traveler was restrained with duct tape after trying to open emergency exit door mid-flight: passengers
▼ + stars: | 2024-02-21 | by ( Natalie Musumeci | ) www.businessinsider.com time to read: +4 min

Read previewAn American Airlines flight descended into chaos on Tuesday when a traveler tried to open an emergency exit door mid-air, forcing other passengers to restrain him before he was duct-taped and zip-tied, witnesses said. "He ripped down the handle where it exposed some of the emergency exit and all the wind came rushing down," Ritz told the news outlet. Blaze Ward, one of the fliers who helped subdue the man, told KOAT-TV that the man "was resisting, but there were no punches, at least not to me." This guy opened the emergency exit door. "This guy opened the emergency exit door.

Persons: —, Zach Etkind, Etkind, …, Don, @DonnieDoesWorld, Emma Ritz, Daniel Lewis, Blaze Ward, Ward, we’ve, we've Organizations: Service, American Airlines, Business, Boeing, Albuquerque, CNN, Panda, Sports, Twitter, Fox News Digital, Ritz, KOAT, Federal Aviation Administration, United States Attorney's Office, District Locations: Chicago, Albuquerque , New Mexico, Albuquerque, ABQ, New Mexico

☆ American Airlines flight forced to return to Albuquerque after a man tried to open the emergency exit, passengers say
▼ + stars: | 2024-02-21 | by ( Melissa Alonso | Amanda Jackson | ) edition.cnn.com time to read: +3 min

CNN —Multiple people on an American Airlines flight pulled a fellow passenger to the floor after he tried to open one of the emergency exits, forcing the plane to return to Albuquerque, New Mexico, shortly after takeoff, according to multiple passengers. As of Sunday, there have been more than 250 unruly passenger incidents reported to the FAA by flight crews this year, according to the agency. The incident Tuesday began about twenty minutes into the flight, passenger Zach Etkind told CNN. Multiple passengers got the man to the ground and flight attendants restrained him with duct tape and flexi cuffs, Etkind said. And in November, a man on a Southwest Airlines flight opened an emergency exit door and climbed onto the plane’s wing while the aircraft was at a gate in New Orleans.

Persons: Chicago “, ”, Zach Etkind, “, Emma Ritz, ” Ritz, Blaze Ward, KOAT, ” Ward, Etkind, Sunport Organizations: CNN, American Airlines, FAA, KOAT, Albuquerque, Albuquerque Division, Southwest Airlines Locations: Albuquerque , New Mexico, Chicago, ABQ, Canadian, Thailand, South Korea, New Orleans

☆ A Delta flight had to do U-turn after maggots fell onto a passenger from an overhead bin containing rotten fish
▼ + stars: | 2024-02-15 | by ( Mikhaila Friel | ) www.businessinsider.com time to read: +3 min

Read previewA Delta flight had to turn around after maggots fell from a passenger's suitcase onto another passenger. Philip Schotte, a passenger from the Netherlands who was on the flight, told Fox 2 Detroit that he witnessed the maggots fall on a passenger from a suitcase in the overhead compartment. Flight attendants were then able to locate the source of the maggots: A suitcase that contained a rotten fish inside, according to reports. Travelers who were delayed overnight because of the incident were compensated with hotel accommodation, a $30 meal ticket, and 8,000 air miles, the passenger told the Daily Mail. A Delta flight traveling from Atlanta to Barcelona, Spain, in September had to turn around after a passenger had diarrhea in the aircraft's cabin.

Persons: —, Philip Schotte, Schotte, We've Organizations: Service, Daily Mail, Fox, Detroit, Business, Travelers, Delta, United Airlines, New York Times, American Airlines Locations: Amsterdam, Detroit, Netherlands, Atlanta, Barcelona, Spain, San Diego, New Jersey, Miami, Barbados

☆ American Airlines’ hard landing on Maui sends 6 to hospital
▼ + stars: | 2024-01-28 | by ( ) www.cnbc.com time to read: 1 min

American Airlines planes sit at the gate at Los Angeles International Airport (LAX) in Los Angeles, California, on July 26, 2023. An American Airlines flight from Los Angeles made a hard landing at Maui's main airport, sending five flight attendants and one passenger to the hospital. Flight 271 arrived at Kahului Airport around 2 p.m. Saturday, according to the Federal Aviation Administration, which said it was investigating. Neither American Airlines nor the FAA provided additional details. The Airbus 320 was carrying 167 passengers and seven crew, according to the airlines.

Organizations: Airlines, Los Angeles International Airport, An American Airlines, Kahului Airport, Federal Aviation Administration, American Airlines, FAA, Airbus Locations: Los Angeles , California, Los Angeles

☆ American Airlines flight’s hard landing leaves six injured
▼ + stars: | 2024-01-28 | by ( Raja Razek | ) edition.cnn.com time to read: +1 min

CNN —One passenger and five flight attendants were injured when an American Airlines flight made a hard landing at Kahului Airport in Hawaii on Saturday. “American Airlines flight 271 with service from Los Angeles (LAX) to Maui (OGG) experienced an issue upon landing in OGG,” American Airlines told CNN in a statement. The plane was “taken out of service for inspection by our maintenance team,” according to American Airlines. “The safety of our customers and team members is our top priority,” the company added. Hawaii’s transportation department also confirmed to CNN the airline “made a hard landing” at the airport Saturday afternoon.

Persons: “ Organizations: CNN, American Airlines, Kahului, Airlines Locations: Hawaii, Los Angeles, Maui

HONOLULU (AP) — An American Airlines flight from Los Angeles made a hard landing at Maui's main airport, sending five flight attendants and one passenger to the hospital. Flight 271 arrived at Kahului Airport around 2 p.m. Saturday, according to the Federal Aviation Administration, which said it was investigating. Neither American Airlines nor the FAA provided additional details. The Airbus 320 was carrying 167 passengers and seven crew, according to the airlines. This material may not be published, broadcast, rewritten or redistributed.

Organizations: American Airlines, Kahului Airport, Federal Aviation Administration, FAA, Airbus, Associated Press Locations: HONOLULU, Los Angeles

☆ An American Airlines flight made a 'hard landing' at Maui's airport, sending 6 people to the hospital
▼ + stars: | 2024-01-28 | by ( Kenneth Niemeyer | ) www.businessinsider.com time to read: +2 min

Read previewThe FAA is investigating after six people were hospitalized following an incident on an American Airlines flight to Hawaii on Saturday. The plane made a "hard landing" at Kahului Airport in Maui at 2 p.m. on Saturday after arriving from Los Angeles, the FAA told Business Insider in a statement. American Airlines meanwhile told BI the plane "experienced an issue" while landing but it taxied to the gate and everyone left the plane normally. The airline said one customer and five flight attendants were transported to the hospital following the flight. AdvertisementAccording to the Maui airport, the flight was scheduled to arrive at 12:47 p.m. but didn't arrive until 2 p.m.," NBC News reported.

Persons: —, didn't, Mike Whitaker Organizations: Service, American Airlines, Kahului, FAA, Business, American, NBC, Los Angeles International Airport, Maui Police Department, Hawaii, Boeing Max, Alaska Airlines, Boeing Locations: Hawaii, Maui, Los Angeles

☆ Unruly passengers were a problem before the pandemic. Now they’re even worse
▼ + stars: | 2024-01-24 | by ( Francesca Street | ) edition.cnn.com time to read: +18 min

Levels of unrulinessIATA classifies unruly behavior incidents into four levels. The latest available IATA data, from 2022, indicates most disruptive passenger incidents involved non-compliance, verbal abuse and intoxication. Passengers refusing to wear masks was a contributing factor to the rise in unruly incidents during that period. Ronaldo Schemidt/AFP/Getty ImagesOf the 5,981 unruly passenger incidents reported to the FAA in 2021, 4,290 were face mask-related. “If you are a potentially unruly passenger, do you really not become unruly because you saw some zero tolerance unruly behavior video?” he questions.

Persons: Philip Baum, Baum, “, ” Baum, stank, ‘ Philip, can’t, ’ ”, –, Susannah Carr, ”, There’s, Liz Simmons, Simmons, Ronaldo Schemidt, It’s, Kris Major, Mizuki Urano, ” John Franklin, Franklin, EASA’s, there’s, Aleksandra Kapela, Kapela, ” Kapela, Sta Rosa, restaffing, “ We’re, ” There’s, Philip Baum’s, Polly Hilmarsdóttir, Daniela Modnesi, Modnesi, it’s, Jim Vondruska, they’re, we’ve, EASA’s Franklin, EASA, “ We’ve Organizations: CNN, CNN Travel, Transport Security International Magazine, Management, International Air Transport Association, European Aviation Safety Agency, Federal Aviation Authority, FAA, American, European Union Aviation Safety Agency, International Civil Aviation Organization, Japan Airlines, Staffing, Aviation, European Transport Workers ’ Federation, FBI, TSA, Airlines, Dutch, KLM, Nippon Airways, ANA, American Airlines Locations: Oceania, AFP, Icelandair, Tokyo, Montreal, Europe, Texas

☆ An American Airlines flight attendant was charged over claims he photographed minors in airplane bathrooms
▼ + stars: | 2024-01-19 | by ( Pete Syme | Kenneth Niemeyer | ) www.businessinsider.com time to read: +4 min

AdvertisementA 36-year-old American Airlines flight attendant was arrested Thursday on two charges related to claims he'd filmed a minor using an airplane bathroom, the US Attorney's Office for the District of Massachusetts said. A press release from the Department of Justice released Thursday says the claims involve an American Airlines flight to Boston from Charlotte, North Carolina, in September. A family says their daughter discovered a cellphone taped inside a toilet on an American Airlines flight in September. American Airlines said in a statement that Thompson had not worked for the airline since the September incident. Paul Llewellyn, an attorney representing the girl's family in their civil lawsuit against American Airlines, said the family is happy that police arrested Thompson.

Persons: Estes Carter Thompson III, Thompson, —, he'd, Estes Carter Thompson, Lewis, Llewellyn, he's, Jodi Cohen, Paul Llewellyn Organizations: DOJ, Service, American Airlines, US, Office, District, Department of Justice, SEAT, BI Locations: Massachusetts, Boston, Charlotte , North Carolina

☆ Flight attendants share their unfiltered thoughts on parents who fly with babies in business class
▼ + stars: | 2024-01-19 | by ( Maria Noyen | ) www.businessinsider.com time to read: +6 min

Business Insider previously spoke to moms who swear that flying business class with their babies is worth every extra penny. But what do flight attendants make of babies in business class? AdvertisementBI spoke to two flight attendants who shared their unfiltered thoughts on the hotly debated practice and whether it's worth it. The flight attendants see why some parents only fly business class with their babiesBoth flight attendants said they understand why parents with infants who can afford it would opt to fly in business class. "In business class, we have a lot less people to cater to and you are paying for more of an experience.

Persons: —, splurge, Leanna Coy, aren't, Joel Sharpe, Lea, @flightattendantbaelee, they're, Coy, it's, Justin Paget, It's, they'll Organizations: Service, Business, Getty, American Airlines, Sky

☆ American Airlines flight attendant faces child porn charge after allegedly filming minors in airplane bathrooms, DOJ says
▼ + stars: | 2024-01-18 | by ( Sarah Dewberry | ) edition.cnn.com time to read: +3 min

After the incident, Thompson was “immediately withheld from service” and hasn’t worked for American Airlines since, the company said in a statement. Estes Carter Thompson Lynchburg Adult Detention Center“We take these allegations very seriously,” American Airlines said in its statement. “It is alleged that, beneath the red stickers, Thompson had concealed his iPhone to record a video,” the release said. The girl took a picture of the concealed phone and returned to her seat to show her parents, it said. The parents notified other flight attendants, who then told the plane’s captain, who in turn alerted law enforcement on the ground, prosecutors said.

Persons: Estes Carter Thompson III, Thompson, ”, Jodi Cohen, “, hasn’t, Estes Carter Organizations: CNN, An American Airlines, US, American Airlines, Lynchburg Adult Detention, Airlines, Logan International Airport, of Locations: Lynchburg , Virginia, Massachusetts, Boston, Charlotte , North Carolina, Lynchburg, North Carolina, Western, of Virginia

☆ American Airlines Flight Attendant Filmed Minors Using Lavatory, U.S. Says
▼ + stars: | 2024-01-18 | by ( Jesus Jiménez | ) www.nytimes.com time to read: +1 min

An American Airlines flight attendant was arrested on Thursday, accused of using his cellphone in an attempt to secretly record a 14-year-old girl as she used the lavatory on a domestic flight in September, federal prosecutors said. The flight attendant, Estes Carter Thompson III, 37, of Charlotte, N.C., was arrested in Lynchburg, Va., and charged with attempted sexual exploitation of children and possession of child pornography after investigators found evidence that he had surreptitiously recorded video footage of four other girls as they used the lavatory on American Airlines flights last year, the U.S. attorney’s office for the District of Massachusetts said. “The deeply disturbing conduct alleged here is something no parent or child should ever have to worry about when they travel,” Joshua S. Levy, the acting U.S. attorney for the district of Massachusetts, said in a statement. Thompson allegedly used his position to prey on and surreptitiously record innocent children, including unaccompanied minors, while in a vulnerable state aboard flights he was working.”According to a criminal complaint, Mr. Thompson was working as a flight attendant on an American Airlines flight to Boston from Charlotte on Sept. 2. About halfway through the flight, the 14-year-old girl got up to use a lavatory in the main cabin, the document says.

Persons: Estes Carter Thompson III, “, Joshua S, Levy, “ Mr, Thompson Organizations: American Airlines, District Locations: Charlotte, N.C, Lynchburg, Va, U.S, Massachusetts, Boston

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