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☆ Amazon employees blast new RTO policy in internal messages: 'Can I negotiate my manager to PIP me?'
▼ + stars: | 2024-09-16 | by ( Ashley Stewart | ) www.businessinsider.com time to read: +3 min

Read previewSome Amazon employees took to an internal Slack channel to blast the company after it announced plans to require corporate employees to work in the office five days a week. One staffer was so upset they issued a plea to Business Insider, which has covered Amazon's RTO crackdown extensively. Other Amazon workers weighed in, too, on a company Slack channel dedicated to RTO-related topics. Amazon's RTO policy was already strict, but Jassy just doubled down hard on the company's in-office approach. "Can I negotiate my manager to PIP me," one employee wrote in reference to Amazon's famously ruthless performance improvement plan.

Persons: —, Andy Jassy's, Slack, It's, Jassy, Amazon's, Andy Jassy, Jeff Bezos's, Bezos, Ashley Stewart Organizations: Service, Business, Google, Amazon

☆ Hundreds of Amazon delivery drivers in New York join Teamsters union
▼ + stars: | 2024-09-16 | by ( Annie Palmer | In Annierpalmer | ) www.cnbc.com time to read: +2 min

An attendee holds a "Support Amazon Teamsters" sign during a rally with workers and union members as part of an "Amazon Teamsters Day of Solidarity" in support of the unionization and collective bargaining of Amazon delivery drivers at the Teamsters Local 848 in Long Beach, California, on Aug. 29, 2024. Hundreds of Amazon delivery drivers at one of the company's New York facilities joined the International Brotherhood of Teamsters, the union announced Monday, marking the latest escalation of organizing efforts in its logistics network. The drivers work for Cornucopia Logistics, DNA Logistics and Champion Logistics, a Teamsters spokesperson said. A majority of drivers at each of the contracted firms signed authorization cards to join the Teamsters, the union said in a release. Last week, Amazon announced it was hiking wages for contracted delivery workers as part of a $2.1 billion investment into the program.

Persons: Sean O'Brien Organizations: Solidarity, Teamsters, International Brotherhood of Teamsters, Cornucopia Logistics, DNA Logistics, Champion Logistics, Amazon, Drivers, National Labor Relations Board, NLRB Locations: Long Beach , California, York, New York's Queens, U.S, Palmdale , California

☆ Inside Amazon's new AI sales machine: More pressure, more pay, more speed
▼ + stars: | 2024-09-16 | by ( Eugene Kim | ) www.businessinsider.com time to read: +11 min

AdvertisementThese AWS staffers were asked to find at least one sales opportunity each month for Q, Amazon's AI assistant, and Bedrock, the company's AI platform. AdvertisementMany AWS sales teams have new performance targets tied to AI products. AdvertisementHitting these goals is important for Amazon employees because that can result in higher performance ratings, a key factor in getting a raise or promotion. The "Find One, Launch One, Ramp One" initiative includes AWS sales architects. More pressure but also more rewardsAmazon is also doling out bonuses and other forms of potentially higher pay for AI sales success.

Persons: —, Matt Garman, salespeople, AWS's, Garman, Microsoft Satya Nadella, Justin Sullivan, Q, hasn't Organizations: Service, North, Business, AWS, Messaging, Amazon, Microsoft, Google, BI, there's, Amazon Connect Locations: North America

☆ Amazon hikes wages for contract delivery drivers as union pressures grow
▼ + stars: | 2024-09-12 | by ( Annie Palmer | In Annierpalmer | ) www.cnbc.com time to read: +2 min

In an aerial view, Amazon delivery trucks sit parked at an Amazon distribution center on July 16, 2024 in Richmond, California. Amazon is bumping its average national pay for contracted delivery drivers to roughly $22 an hour, up from $20.50 an hour, the company said Thursday. The Teamsters union has led a number of strikes at Amazon delivery facilities in the past year, and it's made organizing Amazon employees a key focus after launching a division dedicated to the online retail giant in 2021. Amazon has fought to avoid being designated as a joint employer of its contracted delivery drivers, arguing that the workers are employed by third-party firms. WATCH: Amazon delivery companies skip safety checks to keep up with quotas

Persons: Beryl Tomay, it's Organizations: Amazon, Teamsters, National Labor Relations Board Locations: Richmond , California, Las Vegas

☆ Leaked messages show early challenges for Amazon's big AI product and concern about losing customers to Microsoft
▼ + stars: | 2024-09-05 | by ( Eugene Kim | ) www.businessinsider.com time to read: +9 min

Amazon Q, a big new AI product, faces issues such as high costs and lack of features. Neighorn told BI that Amazon had clear pricing for Amazon Q and that customers could use the AWS Pricing Calculator to calculate Amazon Q charges. "Amazon Q only launched in April, and we continue to add new features based on customer feedback," Neighorn said. "Amazon Q has a rapidly growing customer base that is using Q for a variety of use cases." AdvertisementFor now, Amazon CEO Andy Jassy may be the biggest salesperson for Amazon Q.

Persons: —, Q, It's, Slack, Q's, AWS's, Microsoft's Copilot, Patrick Neighorn, Neighorn, Matt Garman, Garman, Andy Jassy, Jassy Organizations: Amazon, Service, Web Services, Business, Microsoft, Google, ChatGPT, BI, Microsoft's Exchange, Bayer, Smartsheet, National Australia Bank, AWS, Q, LinkedIn Locations: North

☆ I was an Amazon software engineer for almost 8 years. I either loved or hated the company — I never felt indifferent.
▼ + stars: | 2024-07-23 | by ( Pooya Amini | ) www.businessinsider.com time to read: +11 min

While working there, I never felt indifferent toward the company; I either loved or hated it. Amazon felt like an engineer-driven company because technical engineers had control over entire projects versus being assigned small tasks by non-technical managers. As a senior engineer, I ran a training on "customer obsession," one of the main "leadership principles" that define Amazon employees. Because there are so many principles, managers could use them in contradictory ways. Amazon on-call shifts were frustrating and exhaustingAt Amazon, most of our product decisions were based on customers.

Persons: —, I've, you've Organizations: Service, Amazon Vancouver, Amazon, Meta, Business, Amazon Web Services, Alexa, . Locations: Amazon Vancouver, Amazonians, Amazon

☆ Amazon's work email went down and warehouses experienced brief disruptions due to the CrowdStrike outage
▼ + stars: | 2024-07-19 | by ( Eugene Kim | ) www.businessinsider.com time to read: +1 min

Amazon's internal services were hit by the global IT outage linked to CrowdStrike on Friday. Employees faced email issues and blue screens; some warehouses had brief outages. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementSeveral internal Amazon services were impacted by the global IT outage tied to cybersecurity firm CrowdStrike on Friday, Business Insider has learned. This story is available exclusively to Business Insider subscribers.

Persons: —, CrowdStrike Organizations: Employees, Service, Business, BI

☆ From Amazon to Dell, Corporate America's in-office crackdown is in full swing
▼ + stars: | 2024-07-17 | by ( Dan Defrancesco | ) www.businessinsider.com time to read: +7 min

In today's big story, Amazon wants to stop employees skirting in-office mandates by tracking their hours spent in the office . The big storyPunching the clockGetty Images; Jenny Chang-Rodriguez/BIAt Amazon, coffee is for closers people who spend at least 2 hours in the office. AdvertisementBusiness Insider's Eugene Kim has a report on Amazon monitoring the hours its corporate employees spend in the office . Amazon and its employees have been in an ongoing battle over its return-to-office mandate, which was first announced early last year. AdvertisementFor Amazon employees, the RTO mandates have been shrouded in mystery and confusion.

Persons: —, you've, Jenny Chang, Rodriguez, Eugene Kim, it's, Eugene, they've, Justin Sullivan, Getty, Dell, Polly Thompson, Lizzie Reed, Goldman Sachs, Mark McQueen, Elizabeth Reed, Donald Trump's, Fundstrat's Tom Lee, Russell, Deena So'Oteh, Greg Warnock, Warnock, Elon Musk, Tesla, Stephen Pasterino, Rachel Katzman's, Jennifer Aniston, Johnson, Dan DeFrancesco, Jordan Parker Erb, Hallam Bullock, Annie Smith, Amanda Yen Organizations: Service, Denver Airport, Business, Amazon, Foods, Dell, Computer, Workers, Goldman, Walmart, Treasury, Netflix, SpaceX, Lone Star State, Northeast, BI, Olympic, United Airlines, Johnson Locations: it's, Corporate America, Utah, California, Texas, Paris, Seine, New York, London

☆ Amazon cracks down on 'coffee badging' employees by tracking individual hours spent in the office
▼ + stars: | 2024-07-16 | by ( Eugene Kim | ) www.businessinsider.com time to read: +5 min

Read previewAmazon is now monitoring the hours corporate employees spend in the office. This move is intended to crack down on people who are trying to skirt the company's return-to-office policy, Business Insider has learned. Coffee badging refers to employees who badge in, get coffee, and leave the office shortly to satisfy their return-to-office mandate. 'Like high school students'Many Amazon employees shared their frustrations with the new mandate, the Slack messages showed. One person wrote that people will act like high-school students "if you treat employees like high school students."

Persons: —, Slack, Andy Jassy, Margaret Callahan, haven't, Callahan, we're, Mike Blake, It's Organizations: Service, BI, Business, Amazon, Reuters, Owl Labs, WFH Research, Foods

☆ Amazon's amazing turnaround: How Andy Jassy secretly wooed Wall Street and overhauled a bloated tech giant
▼ + stars: | 2024-07-08 | by ( Eugene Kim | ) www.businessinsider.com time to read: +14 min

This person is one of over a dozen Amazon employees, investors, and analysts that BI interviewed to better understand Jassy's first 3 years as CEO. Andy Jassy replaced Jeff Bezos (pictured here) as Amazon's CEO in July 2021. In his first 3 years as CEO, Jassy has lost many senior staff. Amazon's spokesperson said the company has "strong retention and continuity" among senior leaders. Amazon's spokesperson said the company is making "huge investments" in AI across AWS and the retail business.

Persons: —, Andy Jassy, Jeff Bezos, Jassy, Bezos, EMMANUEL DUNAND, Mark Shmulik, Bernstein, Bernstein's Shmulik, He's, Shmulik, Amazon's, That's, spokespeople, Jassy doesn't, Doug Herrington, Jay Carney, Dave Limp, Adam Selipsky, Dave Clark, Clark, Ted S, Babak Parviz, Parviz, Mark Mahaney, We're, Jeff Organizations: Service, Business, Amazon, Washington Post, BI, Warren, Echo, Microsoft, AWS Locations: Seattle

☆ Amazon reaches $2 trillion market cap for the first time
▼ + stars: | 2024-06-26 | by ( Annie Palmer | In Annierpalmer | ) www.cnbc.com time to read: +1 min

Amazon shares climbed more than 3% in intraday trading on Wednesday, pushing the company's market cap past $2 trillion for the first time. In crossing the milestone, Amazon joins Nvidia , Apple , Alphabet and Microsoft , all of which are worth $2 trillion or more. Investors have also cheered the company's recent cost-cutting initiatives, which fueled Amazon's earnings growth in recent quarters. It took Amazon more than four years to cross the $2 trillion milestone. Its market cap reached $1 trillion in 2020, the second time in its history after hitting the benchmark for the first time in 2018.

Persons: Andy Jassy Organizations: Nvidia, Apple, Microsoft, Nasdaq, Web Services, Amazon, Investors

☆ 'Quiet vacationing' shows how sad America's work culture has become
▼ + stars: | 2024-06-20 | by ( Dan Defrancesco | ) www.businessinsider.com time to read: +7 min

download the appSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. In today's big story, we're looking at why the rise of "quiet vacationing" shows the depressing state of America's work culture . If you're unfamiliar with the distinction, let me introduce you to a new workplace phrase: quiet vacationing . But Business Insider's Emily Stewart argues workers feeling too stressed to fully take time off is a sad example of America's work culture. The irony is that quiet vacationing could arguably put you in a worse position for your job these days.

Persons: —, Jenny Chang, Rodriguez, Slack, Emily Stewart, Martin Barraud, Wally Pipp, Pipp, Lou Gehrig, Wally Pipped, Alyssa Powell, Steve German, Arizona's, Mohamed El, Erian, China's, Brooks Kraft, They've, Dan DeFrancesco, Jordan Parker Erb, Hallam Bullock, George Glover, Annie Smith, Amanda Yen Organizations: Service, Business, New York Yankees, American League, Yankees, Getty, Partners, Alfa Bank, YouTube, Foo Fighters, BI, Amazon, Bain & Company, Brooks Kraft LLC, Harvard, Hollywood . Media, Dell Locations: Arizona, Miami, China, Beijing, Shanghai, Russia, Hollywood, New York, London

☆ Amazon employees slam the company in leaked Slack messages for apparently hosting a private Foo Fighters concert for senior leaders
▼ + stars: | 2024-06-18 | by ( Ashley Stewart | ) www.businessinsider.com time to read: +2 min

download the appSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Read previewAmazon employees are roasting the company for apparently holding a private Foo Fighters concert for senior leaders after a tough couple of years of layoffs and cost-cutting, according to internal Slack messages viewed by Business Insider. However, a blog post from May 30 suggests the company brought the Foo Fighters — CEO Andy Jassy's favorite band — to a private event for director- and vice-president-level employees. Related storiesThe post and the Slack messages indicate the concert was part of an event called Ops Live for senior leaders in Amazon's global fulfillment network. Level 8, or L8, employees are among the most senior at the company.

Persons: —, Andy Jassy's, Ashley Stewart Organizations: Service, Foo Fighters, Business, Amazon

☆ Amazon employees slam the company for apparently hosting a private Foo Fighters concert for senior leaders in leaked Slack messages
▼ + stars: | 2024-06-18 | by ( Ashley Stewart | ) www.businessinsider.com time to read: +1 min

Amazon employees criticized the company for holding a private Foo Fighters concert for leaders. Amazon has laid off more than 27,000 people since late 2022 and enforced a strict office mandate. Employees said the exclusive event for senior leaders came amid cuts to their own morale budgets. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementAmazon employees are roasting the company for apparently holding a private Foo Fighters concert for senior leaders after a tough couple of years of layoffs and cost-cutting, according to internal Slack messages viewed by Business Insider.

Persons: — Organizations: Foo Fighters, Employees, Service, Business

☆ Amazon has a secret workaround to scrape Microsoft's GitHub for AI model training data, leaked memo shows
▼ + stars: | 2024-06-13 | by ( Eugene Kim | ) www.businessinsider.com time to read: +8 min

Microsoft is likely to be unhappy when it discovers that its arch rival Amazon is leaning hard on GitHub for AI training data. "Our LLMs are trained on data from a variety of sources, including licensed and proprietary data, open-source datasets, and publicly available data where appropriate. It also said Amazon employees should create a "classic personal token," not a "fine-grained personal token," when signing up. Tech companies, hungry for even more training data, are also granting themselves new permissions to use a lot more of consumers' information. Though Amazon's legal team has approved the GitHub data scraping workaround, the move could put Amazon in a tricky position.

Persons: —, Rohit Prasad NurPhoto, Rohit Prasad, Amazon, Amazon's, Andy Jassy, Prasad, Matthew Butterick, Joseph Saveri, Joseph Saveri's, Butterick, Copilot Organizations: Service, Business, General Intelligence Group, Amazon, Microsoft, Google, Meta, GitHub, News Corp, Tech, Alexa Locations: GitHub

☆ Amazon employee suspected of shooting at Ohio fulfillment center dead: reports
▼ + stars: | 2024-05-13 | by ( Hannah Getahun | Katherine Tangalakis-Lippert | ) www.businessinsider.com time to read: +3 min

A man suspected of shooting at an Amazon facility in Ohio died after a police standoff, reports say. The suspect, presumed to be an Amazon employee by police, also reportedly shot and injured a police officer. AdvertisementAn Amazon employee suspected of firing a gun at an Amazon facility in Ohio is dead following a standoff with police, per local reports. The suspect, who police said was confirmed to be an Amazon employee, per the press release, fled in a vehicle. The Sunday shooting isn't the first time an Amazon facility has been the location of gun violence.

Persons: —, Per, Brandon Smith, Steve Kelly, WSYX Organizations: Service, West Jefferson Police Department, Sheriff's, West Jefferson Police, Amazon, Business, Madison County Sheriff's Department, ABC, CBS Locations: Ohio, Madison, Columbus, Vacaville , California, Chattanooga , Tennessee, Lakeville , Minnesota, Rock , Arkansas, Chandler , Arizona

☆ AI engineers report burnout, rushed rollouts as 'rat race' to stay competitive hits tech industry
▼ + stars: | 2024-05-03 | by ( Hayden Field | ) www.cnbc.com time to read: +16 min

The AI engineer bailed on his friends, who had traveled from the East Coast to the Seattle area. watch nowThis is the dark underbelly of the generative AI gold rush. Last year marked the beginning of the generative AI boom, following the debut of OpenAI's ChatGPT near the end of 2022. Justin Sullivan | Getty ImagesAn AI engineer at Microsoft said the company is engaged in an "AI rat race." The Microsoft AI engineer said a lot of tasks are about "trying to create AI hype" with no practical use.

Persons: Sebastien Bozon, Jensen Huang, Tech's, Amy Hood, Mark Zuckerberg, Zuckerberg, Andy Jassy, Jassy, they're, Eric Gu, “, Gu, Satya Nadella, Sam Altman, Justin Sullivan, there's, Morry, Kolman, doesn't, Sundar Pichai, Bard, There's, That's, beholden, Ayodele Odubela, ", it’s, Adam Selipsky, Anthropic, Dario Amodei, Noah Berger, Odubela, Gemini Organizations: Google, Apple, Facebook, Microsoft, AFP, Getty, Amazon, CNBC, Big Tech, Nvidia, Google . Engineers, Tech, Vision, Cloud Next, Web, Amazon Web Locations: Mulhouse, France, East Coast, Seattle, ChatGPT, San Francisco, Vegas, Las Vegas, German

☆ Leaked memo: Amazon requires cloud events to spend up to 80% of their time talking about generative AI
▼ + stars: | 2024-05-02 | by ( Eugene Kim | ) www.businessinsider.com time to read: +5 min

Read previewExpect a lot more talk of generative AI at Amazon cloud computing events this year. "Up to 80% of all Global Summit sessions will be sourced from 2023 re:Invent sessions tagged to Gen AI." The new directive shows how Amazon is going to extraordinary lengths to promote its AI prowess, at a time when interest in generative AI is skyrocketing. On Tuesday, Jassy said Amazon is on pace to generate "multi-billion" dollars in revenue this year from its generative AI offerings. Generative AI has already been accounting for a larger share of Amazon's public comments.

Persons: —, Patrick Neighorn, we've, Andy Jassy, Jassy, It's Organizations: Service, Services, Business, AWS, Amazon, Global, Microsoft, Google, Meta

☆ Google workers fired for Israel contract protests claim terminations were illegal
▼ + stars: | 2024-05-01 | by ( Kwan Wei Kevin Tan | ) www.businessinsider.com time to read: +4 min

Google employees who were fired for protesting the company's work with Israel have gone to the NLRB. AdvertisementGoogle workers who were fired for protesting against the company's cloud contract with the Israeli government filed a complaint with the National Labor Relations Board on Monday. Last month, Google said that it fired 28 employees for staging in-office protests in New York City and Sunnyvale, California. But Google told BI last month that the company's work was not directed at highly sensitive or classified military projects relevant to weapons or intelligence services. AdvertisementThe ongoing dispute between Google and some of its employees highlights companies' tricky balance between their business interests and their workers' desire for self-expression.

Persons: —, Nimbus, Rob Munoz Organizations: Google, Service, National Labor Relations Board, Business, NLRB, BI, Amazon, Protesters, Washington Post, Nimbus, Post Locations: Israel, New York City, Sunnyvale , California, Gaza

☆ Stowaway Cat Gets From Utah to California in Amazon Returns Package
▼ + stars: | 2024-04-29 | by ( Yan Zhuang | ) www.nytimes.com time to read: 1 min

When Carrie Clark got a phone call on April 17 from a veterinarian in California informing her that her cat, which had vanished from her Utah home a week earlier, had been found some 500 miles away, her first reaction was disbelief. “I could not believe that it was true,” Ms. Clark said in an interview on Sunday night. “I told her: I think this is a prank.”It wasn’t. Galena, her 6-year-old American shorthair, had sneaked inside a 3-by-3-foot cardboard Amazon returns package alongside five pairs of steel-toed boots. Then the cat was transported two states away to one of the company’s warehouses, where it was discovered by Amazon employees.

Persons: Carrie Clark, “, Ms, Clark Organizations: Amazon Locations: California, Utah, Galena

☆ Some Amazon employees are complaining about projected pay cuts, internal messages show
▼ + stars: | 2024-04-12 | by ( Ashley Stewart | ) www.businessinsider.com time to read: +1 min

Amazon employees are complaining about projected cuts, according to internal messages. Amazon has a complex pay system that includes a lot of equity-based compensation. AdvertisementSome Amazon employees are complaining about cuts in future pay, according to internal Slack messages viewed by Business Insider. This is the time of year when employees at Amazon hear about their compensation. Some staff posted on Slack recently that they were seeing cuts of as much as 20% to their projected total compensation.

Persons: —, Slack Organizations: Service, Business, Amazon

Other analysts saw upside for Coinbase and DoorDash along with Meta Platforms, as the social network builds advertising market share. The firm initiated coverage of DoorDash stock with a buy rating and a $165 per share price target. The analyst reiterated his overweight rating on Tesla stock but lowered his price target slightly to $310 per share from $320. The firm reiterated a buy rating on Meta stock and raised its price target to $585 per share from $550 on Thursday. Meta stock has surged more than 43% in 2024.

Persons: Morgan Stanley, Pamela Kaufman, Kaufman, — Jesse Pound, Mark Zgutowicz, — Brian Evans, Oliver Wintermantel, Wintermantel, Brian Evans, Morgan Stanley's Adam Jonas, Morgan Stanley's, Adam Jonas, Tesla's, Jonas, Tesla, — Brian Evans TSLA, Oppenheimer, Coinbase, Owen Lau, Jefferies, Brent Thill, outgrow Amazon's, Meta, Thill, Erika Najarian, Najarian, BofA's Organizations: CNBC, Jefferies, Bank of America, UBS, Big Four, Meta, Hershey, ISI, Tesla Network, 2Q, Amazon, UBS downgrades Bank of America Locations: Big Four U.S, Hershey, cryptocurrency, Wednesday's, 2H24

☆ Read Amazon's internal guidance on why it won't give base pay increases to many senior employees this year
▼ + stars: | 2024-03-27 | by ( Eugene Kim | ) www.businessinsider.com time to read: +4 min

Amazon is not giving base pay increases to many of its senior employees this year, according to people familiar with the matter. Level 6 versus other employeesThe base pay freeze only applies to those in Level 6 positions or above. Other Amazon employees lower down the corporate hierarchy will likely do better in terms of base pay raises this year. For many years, Amazon's base pay was capped at $160,000 a year. "Amazon's compensation philosophy emphasizes ownership, which means that a portion of employee compensation includes RSUs.

Persons: Fortune, Amazon's Organizations: Stock, Amazon, Business, BI, Amazon's

☆ Official Amazon HR document reveals a spike in employees put on PIPs during a time of record layoffs
▼ + stars: | 2024-03-20 | by ( Eugene Kim | ) www.businessinsider.com time to read: +10 min

Layoffs vs. terminationsThe spike in PIPs coincided with 27,000 layoffs that Amazon announced between November 2022 and March 2023. "Managers, however, do not engage in performance management work eagerly. "To suggest we use our performance management process to drive any other outcome, such as reducing our employee base, is wrong," Callahan added in a statement. PIPs and quiet firingSome Amazon employees previously told BI that the company had put more people on PIPs as part of what they perceived as the quiet-firing push. Amazon had roughly 400,000 total corporate employees in that period, according to another internal document obtained by BI.

Persons: They're, aren't, Margaret Callahan, Callahan, Erik Gordon, David Ryder, cumulatively, Peter Cappelli, Cappelli, Amazon's, couldn't, Eugene Kim, Peter Capelli Organizations: Amazon, Business, Experience, Technology, BI, University of Michigan, Pivot Employees, University of Pennsylvania, Wharton's Center, Human Resources

☆ Refund fraud schemes promoted on TikTok, Telegram are costing Amazon and other retailers billions of dollars
▼ + stars: | 2024-03-14 | by ( Annie Palmer | In Annierpalmer | ) www.cnbc.com time to read: +14 min

The following month, 10 men were indicted in Oklahoma, charged with conspiracy to commit wire fraud for allegedly operating a refund fraud service named Artemis Refund Group. A thriving refund fraud marketFor every refund fraud service shut down by law enforcement, swarms of similar groups remain open for business. CNBC viewed several active refund fraud services on encrypted messaging app Telegram, each with thousands of followers. Zoom In Icon Arrows pointing outwards A Google form from an active refund fraud service explaining which stores it targets and how much it charges customers. Zoom In Icon Arrows pointing outwards A refund fraud service claims to have access to Amazon insiders in a Telegram post.

Persons: Stephanie Keith, Noah Page, Page, he'd, Ralph, —, Rick Owens, Sajed Al, Ralph Lauren, Uber, Maarej, Chris Black, Amazon, Al, they'd, Rekk, Cyril Noel, Tagoe, Noel, Louis Vuitton, scammers, Reddit, Brittany Allen, Allen, Remi Vaughn, Vaughn, she's, David Johnston, Johnston Organizations: Bloomberg, Getty, CNBC, National Retail Federation, Appriss, Amazon, Page, Riverside Press, Medianews, PayPal, Retailers, Artemis, Walmart, Apple, Nike, eBay, Saks Fifth, DoorDash, Google, MacBook, Mail, UPS, U.S . Postal Service, Al, Rekk, Gucci Locations: New York, Chattanooga , Tennessee, Reddit, TikTok, Eastvale, Michigan, Oklahoma, Chattanooga

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