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CNN —Air travel has bounced back after its pandemic-induced slump, but that doesn’t mean passengers are feeling good about it. North American travelers are frustrated with high ticket prices, staffing shortages and reduced routes, according to consumer research company J.D. Power’s 2023 North American Airline Satisfaction Study. Unsatisfied passengersDelta Air Lines ranked number one for premium economy passengers, number two for economy passengers and number two for first class and business class travelers. American Airlines
JetBlue Airways, Delta Air Lines, and Southwest Airlines scored the highest among 11 North American carriers. Of the 11 carriers ranked, JetBlue Airways, Delta Air Lines, and Southwest Airlines earned the top spot for each respective category. Courtesy of JetBlueJetBlue Airways (893) Delta Air Lines (865) United Airlines (848) Alaska Airlines (833) Air Canada (830) American Airlines (826)Segment Average: 846Premium EconomyDelta Premium Select. Delta Air LinesDelta Air Lines (848) JetBlue Airways (840) Alaska Airlines (823) American Airlines (821) Air Canada (797) United Airlines (784)Segment Average: 820Economy/Basic EconomySouthwest Airlines cabin. Jimmy Rooney/ShutterstockSouthwest Airlines (827) Delta Air Lines (801) JetBlue Airways (800) Alaska Airlines (781) WestJet (777) Allegiant Air (775) United Airlines (770) Air Canada (765) American Airlines (764) Spirit Airlines (727) Frontier Airlines (705)Segment Average: 782
The two airlines have collectively dropped 55 regional airports since the COVID-19 pandemic. "Delta continues to evaluate the regional market, monitoring regional carrier pilot availability and customer demand. After Delta pulls out, La Crosse Regional Airport will still be connected to Chicago by American Airlines. The four airports are the latest in a long list of regional airports that were abandoned by major airlines as a consequence of the COVID-19 pandemic. Including the airports cited above, Delta has dropped 17 regional destinations and United 38 regional destinations since the beginning of the pandemic.
The Department of Transportation's list of airlines' on-time performance was published Thursday. Every airline had a worse on-time performance rate in 2022 compared to 2021. But, the Dallas-based carrier was still the worst-performing company among the Big Four, which also includes American Airlines, United Airlines, and Delta. Take a closer look at the best and worst airlines for on-time performance for 2022:10. Delta Air LinesDelta Air Lines Boeing 737-900ER aircraft Alex Tai/SOPA Images/LightRocket via Getty ImagesRate: 82.14%Rate in 2021: 88.22%
The Department of Transportation's list of airlines' on-time performance was published Thursday. Every airline had a worse on-time performance rate in 2022 compared to 2021. But, the Dallas-based carrier was still the worst-performing company among the Big Four, which also includes American Airlines, United Airlines, and Delta. Take a closer look at the best and worst airlines for on-time performance for 2022:10. Delta Air LinesDelta Air Lines Boeing 737-900ER aircraft Alex Tai/SOPA Images/LightRocket via Getty ImagesRate: 82.14%Rate in 2021: 88.22%
The Department of Justice filed an antitrust lawsuit against JetBlue Airways on Tuesday. The lawsuit seeks to block JetBlue's acquisition of Spirit Airlines. "JetBlue has recognized that its own fares and revenues on a route drop significantly when Spirit enters," the DOJ says. "The Big Four airlines have a lock on about 80% of the market," JetBlue says. The Tuesday lawsuit said that the agreement with American constitutes a "de facto merger" with the world's largest airline, citing language used by Spirit before the merger.
Goldman's small-cap picks for falling inflation
  + stars: | 2023-01-25 | by ( Hakyung Kim | ) www.cnbc.com   time to read: +3 min
Many small-cap stocks took a beating in 2022, as sharply rising costs hurt profits, but the situation could be reversing, Goldman said, creating an opportunity for investors if they know where to look. "With inflation expected to moderate, companies that can at a minimum stabilize their gross margins this year and meaningfully expand them beyond that should be well positioned in our view," said analyst Deep Mehta in a research note. Goldman screened small-cap stocks that are expected to show gross margin expansion through 2024. The following names showed the biggest gains between the two time periods, making them Goldman's picks as inflation decelerates. The Russell 2000 has also begun to rebound in recent weeks, moving higher on the hopes that the ultra-high levels of inflation seen in 2022 are finally breaking.
The Wall Street Journal has revealed its annual list of the best and worst airlines in the US. Delta Air Lines took the top spot, while JetBlue Airways lagged behind competitors. According to aviation data company Anuvu, which provided the numbers for WSJ's rankings, Delta had the best on-time arrival rate of 81.7%. Here's a closer look at the WSJ's list of the best and worst airlines in the US. Delta Air LinesDelta Air Lines.
AirlineRatings.com has revealed the 20 safest airlines in the world for 2023, which includes five from the US. The website also revealed the top 20 safety low-cost carriers — another five of which were from the US. He also noted that the safety margins between the top 20 carriers were "very small," and that they are "all outstanding airlines." Meanwhile, the same five US carriers that made the list last year — Alaska Airlines, Hawaiian Airlines, United Airlines, American Airlines, and Delta Air Lines — maintained their spots in 2023. The organization also published the world's 20 safest low-cost carriers, which included five US carriers — Allegiant Air, Frontier Airlines, JetBlue Airways, Southwest Airlines, and Spirit Airlines.
Aviation data analytics company Cirium has revealed its annual on-time performance review for 2022. Delta Air Lines led the pack with a rate of about 84%, while Air Canada came in last at just 55%. Travel data provider Official Aviation Guide says a score of at least 80% is considered "pretty good." Fortunately, aviation data analytics company Cirium has the answer. Here is a closer look at North America's best and worst airlines for on-time performance in 2022.
The National Weather Service has warned of a strong winter storm expected to affect holiday travel. But, some airlines offer to rebook on their website or mobile app and waive any fees, so it's sometimes easier to make changes online than in person. Carriers offering both are Alaska Airlines, Allegiant Air, American Airlines, Delta Air Lines, Hawaiian Airlines, JetBlue Airways, Southwest Airlines, Spirit Airlines, and United Airlines, according to the DoT dashboard. It never hurts to request a meal or hotel during flight disruptions, and you might get lucky with a goodwill gesture from the carrier. For example, in the case of a winter storm, it's likely many passengers will end up stranded in random cities across the US.
New York CNN —Customers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday. Customers seeking help or information from the carrier must deal with an online chatbot, social media channels or WhatsApp. Customers who call the customer service phone number now are greeted with an automated message that says, “At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible. We also have a chat service available 24/7.”Its low-cost flight competitors, Spirit Airlines and Allegiant Airlines, still use call centers staffed by live agents. It’s no wonder Frontier wants to get rid of customer service over the phone.
Hurricane Ian made landfall as a Category 4 storm near Fort Myers, Florida, on Wednesday. Here is what you can do if you want to change your flight, or if your flight is canceled. If your flight is canceled, then the airline must provide a full refund. According to FlightAware data, nearly 1,850 flights originating from or flying to Orlando, Tampa, Fort Lauderdale, Miami, or Fort Myers have been canceled as of 5:30 pm on Wednesday. Customer service: (800) 435-9792Sun Country Airlines: Customers traveling to, from, or through the Florida cities of Fort Myers, Orlando, or Tampa from September 25-30 can rebook their flight once for free.
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