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Members of the main U.S. transportation regulator grilled Boeing executives Wednesday over the company’s workplace safety culture and allegations of retaliation linked to two employees who were sidelined over a January mishap involving a Boeing 737 Max 9 in which a door plug detached mid-flight. A preliminary report found that four bolts intended to secure the door plug had been missing when the accident occurred. The workers were placed in a different building where Boeing builds wings, which the NTSB said in a report workers refer to as “Boeing prison,” Homendy said at Tuesday’s hearing. Boeing is working on plug sensor changes that will not allow the door plug to fully close if there are any issues until it is firmly secured. Boeing committed under oath to work with the NTSB without interference on a safety culture survey of Boeing employees.

Persons: Jennifer Homendy, Hector Silva, ” Homendy, ‘, ” Silva, “, Silva, Sabrina Woods, “ Bolts, ” Woods, Boeing execs, Homendy, you’re, Elizabeth Lund, Boeing’s, Lund, Kelly Ortberg Organizations: Boeing, National Transportation Safety Board, ‘ Boeing, Alaska Airlines Locations: U.S, Portland , Oregon, Ontario , California, Boeing’s Renton , Washington

☆ Boeing insists it’s fixing itself. A lot of the folks talking to investigators don’t agree
▼ + stars: | 2024-08-07 | by ( Chris Isidore | Pete Muntean | ) edition.cnn.com time to read: +11 min

The door plug was removed at the Boeing factory in Renton, Washington, last September so that problems with some rivets could be repaired. But the necessary paperwork for that temporary door plug removal was apparently never created. But under questioning from the NTSB Lund admitted that it’s not clear who and when that door plug was put in place. “Are you 100% sure there will never be an unauthorized removal (of a door plug)?” Homendy asked. Asked if he could promise there will not be another door plug improperly installed, Silva answer, “I cannot make a promise or guarantee of that.

Persons: Max, –, Elizabeth Lund, Lund, it’s, Jennifer Homendy, Homendy, “, ” Homendy, ”, Hector Silva, ” Silva, Silva, J, Todd Inman, AeroSystems, Manuel Balce Ceneta, James Phoenix, ” Phoenix, ” Lund, Boeing’s, CNN’s Owen Dahlkamp, Danya Gainor, Celina Tebor, Nicki Brown, Ramishah Maruf, Samantha Delouya Organizations: Washington CNN —, Boeing, National Transportation Safety Board, Alaska Airlines, NTSB, Alaska Air, Boeing Commercial Airplanes, CNN, Federal Aviation, FAA, Federal Aviation Administration, Boeing . Workers, Toyota Locations: Renton , Washington, Alaska, Washington

☆ Boeing workers paint a picture of chaos and dysfunction in NTSB investigation
▼ + stars: | 2024-08-06 | by ( Chris Isidore | Pete Muntean | ) edition.cnn.com time to read: +10 min

The worker said there was no special training to open, close, or remove a door plug versus a regular door. But there were problems with the rivets by the door plug that needed to be repaired, so the door plug was removed so the work could be done. There were Spirit employees at the Boeing plant, but communication between the Boeing and Spirit workers on the floor of the Boeing factory wasn’t good, according to another interview transcript released Tuesday. But there were problems with five rivets near where the door plug was installed, and Boeing workers removed the door plug in order to fix those rivets. Boeing’s mounting problemsBut the probe is only one of the problems Boeing faces because of the incident.

Persons: Max, ”, “, haven’t, Jennifer Homendy, Elizabeth Lund, Lund, Doug Ackerman, Homendy, ” Homendy, CNN’s Owen Dahlkamp, Danya Gainor, Celina Tebor, Nicki Brown, Ramishah Maruf Organizations: Washington CNN — Workers, Boeing, National Transportation, NTSB, FAA, Spirit, Alaska Airlines, Max, Airplanes ’, Boeing Commercial Airplanes, FBI, Federal Aviation Administration, Justice Department, DOJ Locations: United States, Renton , Washington, Alaska

☆ Microsoft lashes out at Delta: Your ancient tech caused the service meltdown
▼ + stars: | 2024-08-06 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +6 min

Microsoft also claimed Delta turned down help after the CrowdStrike bug led to “blue screens of death” on Windows devices. Microsoft, CrowdStrike and Delta have been in a war of words since the airline hired a high-profile attorney to seek compensation from Microsoft and CrowdStrike. Delta CEO Ed Bastian lashed out at CrowdStrike in a CNBC interview last week and said the computer problems cost Delta $500 million. While other airlines were quick to resume normal operations after the CrowdStrike outage, Delta was forced to cancel about 30% of its schedule over those five days, leaving an estimated half-million passengers stranded. Free consulting advice to help us,” said the Delta CEO in an interview on CNBC.

Persons: cancelations, Delta, Ed Bastian, CrowdStrike, Mark Cheffo, “, ”, Satya Nadella, Bastian, you’ve, ” Bastian, David Boies, George Kurtz, Michael Carlinsky, —, CNN’s Chris Isidore Organizations: New, New York CNN, Microsoft, Delta Air Lines, CNBC, Delta, IBM, CNN, CrowdStrike Locations: New York, CrowdStrike, Delta

☆ Microsoft Says Delta Was Largely Responsible for Flight Cancellations
▼ + stars: | 2024-08-06 | by ( Niraj Chokshi | More About Niraj Chokshi | ) www.nytimes.com time to read: +1 min

Most carriers bounced back relatively quickly, but Delta struggled for days, ultimately canceling about 5,000 flights over four days, or more than a third of its schedule. Last week, he told employees that he had hired Mr. Boies’s firm, Boies Schiller Flexner, to pursue legal claims against Microsoft and CrowdStrike, which also rebutted Delta’s claims this week. Microsoft repeated that offer over five days, from July 19 to July 23, but was turned down each time, it said. (In its letter, CrowdStrike said Delta had rejected or ignored its offers for help, too.) It also accused Delta of using outdated information technology.

Persons: Ed Bastian, Boies’s, Boies Schiller, Delta’s, Cheffo, Satya Nadella, Bastian, CrowdStrike, Delta Organizations: Microsoft Windows, Delta, Microsoft, IBM Locations: Delta

Mark Cheffo, a Dechert partner representing Microsoft, sent a letter Tuesday to attorney David Boies of Boies Schiller Flexner. Boies represents Delta and had sent letters on behalf of the airline to CrowdStrike and Microsoft. Cheffo wrote in his response that Microsoft empathizes with Delta and its customers on the impact of the CrowdStrike incident. Cheffo wrote that Microsoft offered to help Delta for free. Cheffo described a letter on July 22, from Microsoft to a Delta employee, offering help.

Persons: Ed Bastian, CNBC's, Mark Cheffo, David Boies, Boies Schiller, Boies, Hossein Nowbar, Cheffo, Delta, Satya Nadella, Bastian, CrowdStrike, George Kurtz Organizations: Microsoft, Delta Air Lines, Delta, IBM, Web Services Locations: Boies, Delta, Atlanta

☆ Federal safety hearing over 737 Max blowout puts Boeing, Spirit AeroSystems factories in spotlight
▼ + stars: | 2024-08-06 | by ( Leslie Josephs | ) www.cnbc.com time to read: +2 min

Jennifer Homendy, Chair of the National Transportation Safety Board, speaks during investigative hearing, into the blowout of a left mid exit door plug on a Boeing 737-9 MAX during Alaska Airlines Flight 1282 flight on January 5, 2024, at the National Transportation Safety Board headquarters in Washington D.C. United States on August 6, 2024. (Photo by Bryan Olin Dozier/Anadolu via Getty Images)A Boeing safety executive told a federal safety hearing on Tuesday that the company is working on design changes to avoid a repeat of the near catastrophic blowout of a door plug from a practically new 737 Max 9 at the start of the year. The National Transportation Safety Board — the body in charge of aviation accident investigations in the U.S. — released more than 3,000 pages of documents ahead its full two-day hearing about Flight 1282, including interviews with employees at Boeing and its beleaguered fuselage maker Spirit AeroSystems , some of which pointed to rework. "I just want a word of caution here, this is not a PR campaign for Boeing," NTSB Chair Jennifer Homendy said. Bolts that were meant to hold the door in place weren't attached, according to preliminary investigation results.

Persons: Jennifer Homendy, Bryan Olin Dozier, —, Jan, weren't, Elizabeth Lund, Lund Organizations: National Transportation Safety Board, Boeing, Alaska Airlines, National Transportation Safety, Washington D.C, Anadolu, Getty, National Transportation Locations: Washington, United States, U.S

☆ Summer is ‘high season’ for flight delays. Here’s what travelers need to know
▼ + stars: | 2024-08-05 | by ( Greg Iacurci | ) www.cnbc.com time to read: +4 min

Ironheart | Moment | Getty ImagesThe summer travel season is in full swing, often bringing more flight delays and cancellations. 'High' season for flight delays and cancellationsMid-June to the end of August typically marks "high season" for flight disruptions, Napoli said. "This summer will see more planes in the skies, frequent bad weather, and increased use of the nation's airspace," according to a Federal Aviation Administration webpage about summer travel. What Taylor Swift's The Eras Tour says about 'passion tourism'5 ways to maximize your vacation days More broadly, airline compensation policies vary for delays and cancellations. A recent spate of delays and cancellations related to a global IT outage was deemed a "controllable" event, for example.

Persons: Eric Napoli, Napoli, Hayley Berg, Biden, Taylor Organizations: Federal Aviation Administration, FAA, U.S . Department of Transportation, Consumers, Finance, Transportation, Airlines, Microsoft, Passengers, Union Locations: U.S, Europe

☆ CrowdStrike fires back at Delta, claiming the airline ignored offers of help during service meltdown
▼ + stars: | 2024-08-05 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +4 min

New York CNN —CrowdStrike fired back at Delta after the airline’s CEO lashed out at the cybersecurity firm for computer problems that he said cost Delta $500 million. CrowdStrike claimed Delta would have to explain its own IT shortcomings in any litigation, and that it ignored CrowdStrike’s offers of assistance. But last week, Bastian claimed CrowdStrike was nowhere to be found during the meltdown. Free consulting advice to help us,” said the Delta CEO in an interview on CNBC. It said Delta would have to explain why other airlines restored operations faster and why it turned down CrowdStrike’s onsite assistance.

Persons: New York CNN — CrowdStrike, CrowdStrike, CrowdStrike’s, ” CrowdStrike, George Kurtz, Ed Bastian, “, Michael Carlinsky, —, Bastian, ”, you’ve, ” Bastian, David Boies, CNN’s Chris Isidore Organizations: New, New York CNN, Delta, CNBC, CNN, Microsoft Locations: New York, Delta, CrowdStrike

Editor’s Note: A version of this story appears in CNN’s Meanwhile in the Middle East newsletter, a three-times-a-week look inside the region’s biggest stories. Such escalation could also jeopardize efforts to reach a ceasefire in Gaza and release hostages, despite recent progress in negotiations. Israeli Defense Minister Yoav Gallant and US Secretary of Defense Lloyd Austin discussed comprehensive security strategies to protect Israel, according to a statement on Monday. Israel was considering its options to prepare for a regional attack over the weekend. The country braces for war in its own way and tends to pick up after itself.

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However, because likely fewer people are willing to make the initial $550 investment in the Chase Sapphire Reserve, we'll crown the Sapphire Preferred Card in this category. Winner: Sapphire Preferred Card and Chase Sapphire ReserveTravel benefits and protectionsThe biggest difference between the Sapphire Preferred Card and the Chase Sapphire Reserve are the ongoing benefits. But as you can see, the Chase Sapphire Reserve trounces the Sapphire Preferred Card in a few categories. Winner: Chase Sapphire ReserveBonus points on Lyft ridesThrough March 2025, the Chase Sapphire Reserve offers 10x points on Lyft rides — a great return on spending — while the Sapphire Preferred Card offers 5x points. Chase Sapphire Preferred vs. Sapphire Reserve frequently asked questionsHow do the annual fees for the Chase Sapphire Preferred and Sapphire Reserve compare?

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☆ We’re about to get the most detailed explanation yet for Boeing’s terrifying mid-air blowout
▼ + stars: | 2024-08-05 | by ( Chris Isidore | ) edition.cnn.com time to read: +8 min

It was a combination of the skill of the flight crew and good luck that no one was killed. But there were problems with five rivets near where the door plug was installed, and Boeing workers removed the door plug in order to fix those rivets. It would have had much more difficulty making it safely to the ground if the door plug had failed hours, rather than minutes, from the nearest runway. But the probe is only one of the problems Boeing faces because of the incident. He has faced harsh criticism for many of Boeing’s problems, with more than a dozen whistleblowers at the company complaining to congressional investigators that they faced pressure and retaliation for flagging safety problems in the company’s assembly process.

Persons: Max, Dave Calhoun, Kelly Ortberg, Rockwell Collins, Calhoun, haven’t, Josh Hawley, ” Organizations: New, New York CNN, Alaska Airlines, Boeing, Max, National Transportation Safety Board, NTSB, FBI, Federal Aviation Administration, Justice Department, FAA, DOJ, Rockwell, Capitol Locations: New York, Alaska, Renton , Washington, Hawaii

☆ CrowdStrike is sued by fliers after massive outage disrupts air travel
▼ + stars: | 2024-08-05 | by ( ) www.cnbc.com time to read: +2 min

Travelers wait to board their delayed flight at the Hartsfield-Jackson Atlanta International Airport on July 23, 2024 in Atlanta, Georgia. CrowdStrike 's legal troubles from last month's massive global computer outage deepened on Monday, as the cybersecurity company was sued by air travelers whose flights were delayed or canceled. CrowdStrike said in a statement: "We believe this case lacks merit and we will vigorously defend the company." Delta faces a U.S. Department of Transportation probe into why it needed more time than rivals to recover from the outage. Monday's case is del Rio et al v CrowdStrike Inc, U.S. District Court, Western District of Texas, No.

Persons: CrowdStrike Organizations: Hartsfield, Jackson Atlanta International Airport, Southwest Airlines, Delta Air Lines, Austin, U.S . Department of Transportation, CrowdStrike Inc, Western District of Locations: Atlanta , Georgia, Austin , Texas, Atlanta, Rio et, Western District, Western District of Texas

☆ British Airways' new Bridgerton-style safety video features actors in period dress. One safety expert says it's 'excellent' — but it has drawbacks.
▼ + stars: | 2024-08-05 | by ( Paige Bruton | ) www.businessinsider.com time to read: +3 min

Read previewBritish Airways released its newest in-flight safety video in late July, styled as a classic British period drama, along the lines of "Bridgerton" and "Pride and Prejudice." It includes over 40 British Airways staff and was filmed in grand country houses across the UK. Courtesy of British Airways. However, the video does have drawbacks. Courtesy of British Airways.

Persons: —, Sharon Maguire, Bridget Jones, Darcy, Shem Malmquist, Guy Gratton, Business Insider's Taylor Rains, Rowan Atkinson's Mr, Bean, Gordon Ramsay Organizations: Service, British Airways, British Airways staff, Business, YouTube, The Daily Telegraph, Singapore Airlines, Aviation Safety, Aviation, Cranfield University, Allegiant Air, Virgin America Locations: British, London

Chase Sapphire Reserve® OverviewThe Chase Sapphire Reserve® is one of the best travel rewards credit cards of all time. Chase Sapphire Lounges will be available to Chase Sapphire Reserve® cardholders and all Priority Pass members. Chase Sapphire Reserve® vs. Chase Sapphire Preferred® CardIf you're trying to decide between the Chase Sapphire Reserve® and Chase Sapphire Preferred® Card, you'll want to decide if each card's annual fee is justified based on your travel and spending habits. Chase Sapphire Reserve® Cardholder InsightsAs part of our analysis of the Chase Sapphire Reserve®, we've considered discussions across various forums, including notable mentions on Reddit and FlyerTalk. Chase Sapphire Reserve® Frequently Asked QuestionsWhat credit score do you need to get the Chase Sapphire Reserve®?

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☆ Middle East tensions: Those leaving Lebanon hold their families extra tight as they say goodbye
▼ + stars: | 2024-08-05 | by ( Ivan Watson | ) edition.cnn.com time to read: +8 min

Beirut, Lebanon CNN —When our plane finally took off from Beirut, it was nearly an hour late. Before departing for the airport, we held each other extra tight, not sure when we would see each other again. Moments later, the Israeli military carried out a “targeted strike” in southern Beirut, roughly 10 minutes’ drive away. The next day, the hills shook with the sound of sonic booms as Israeli war planes broke the sound barrier overhead. The CNN team in Beirut later confirmed reports that Israeli warplanes had broken the sound barrier in skies over Lebanon.

Persons: Angelina, Ghenwa, Hussein, Kayta, Ivan Watson, Benjamin Netanyahu, ”, Katya, Israel, Fu’ad Shukr, Ismail Haniyeh, hasn’t, Mayyas, Lebanon’s Virgin Radio haven’t, Jack Sleiman, Taym, It’s Organizations: Lebanon CNN, Airlines, Hezbollah, CNN, Israel’s, America’s, Lebanon’s Virgin Radio Locations: Beirut, Lebanon, Israel, Golan, Lebanese, Harat, Tehran . Iran, Gaza, Tel Aviv , Washington, Tehran, Beirut’s

CNN —The US, UK and France are among several countries urging their citizens to leave Lebanon as heightened tensions in the region spark fears of a widening Middle East conflict. Haniyeh’s death came just hours after an Israeli strike on the Lebanese capital Beirut killed Hezbollah’s most senior military commander, Fu’ad Shukr. Many countries already had travel warnings in place but have issued fresh advice in the wake of the latest developments. AFP/Getty ImagesFrance told its citizens to make arrangements to leave Lebanon “as soon as possible” in a statement from the Ministry for Europe and Foreign affairs on Sunday. Israel says it is ready for “range of scenarios” following the assassination of Ismail Haniyeh in Iran.

Persons: ”, David Lammy, “, Ismail Haniyeh, Hezbollah’s, Fu’ad, Jordan Organizations: CNN, Saturday Hezbollah, AFP, Getty, France, Ministry for, Foreign, ” Airlines, Air France, Lufthansa, Kuwaiti Airlines, Saturday, Pentagon Locations: France, Lebanon, ” Britain’s, Iran, Israel, Tehran, Beirut, Gaza, Metullah, Ministry for Europe, Jerusalem

☆ See inside the first private-jet version of the Boeing 737 Max. The extravagant plane is worth over $100 million and has a bar, two bedrooms, and huge showers.
▼ + stars: | 2024-08-04 | by ( Pete Syme | ) www.businessinsider.com time to read: +1 min

The first Boeing 737 Max to be converted to a business jet was on display at EBACE. Go to newsletter preferences Thanks for signing up! AdvertisementThe Boeing 737 Max doesn't have the best reputation. Yet while it is outsold by the Airbus A320neo, the 737 Max still remains popular with customers. This story is available exclusively to Business Insider subscribers.

Persons: Max, —, Max doesn't Organizations: Boeing, Boeing Business Jets, Service, Alaska Airlines, Airbus, Business

☆ Frontier Airlines pilot arrested and escorted off aircraft by police in Houston
▼ + stars: | 2024-08-03 | by ( Nathan Rennolds | ) www.businessinsider.com time to read: +1 min

Police arrested a Frontier Airlines pilot on board an aircraft in Houston on Thursday. Video footage circulating on social media appears to show police escorting the pilot off the plane. Go to newsletter preferences Thanks for signing up! AdvertisementPolice arrested a Frontier Airlines pilot on board an aircraft in Houston on Thursday, the airline confirmed in a statement to Business Insider. In the statement, a Frontier spokesperson said: "Frontier Airlines can confirm that on Aug. 1, 2024, at George Bush Intercontinental Airport in Houston (IAH) a crew member was taken into custody by local law enforcement."

Persons: — Organizations: Frontier Airlines, Service, Police, George Bush Intercontinental Airport, Business Locations: Houston

We decided on a destination wedding, and my credit card helped make it affordable. We earned lots of points and miles, and it offered useful perks on our flight to Oahu. We decided to get married in OahuWhen our vision for the wedding started to crystallize, we decided on a destination wedding in Oahu. After looking at a few options, we decided to use our Alaska Airlines credit card. We also earned thousands of miles on wedding purchases like the hotel and transportation.

Persons: —, we're, we'd, Read Organizations: Service, Alaska Airlines, Alaska Airlines cardholders Locations: Oahu, Seattle, Hawaii, Kauai, Maui, Austin, Chicago, Manhattan

☆ Tiramisù and other classic Italian dishes you need to try
▼ + stars: | 2024-08-03 | by ( Maureen O'Hare | ) edition.cnn.com time to read: +4 min

Editor’s Note: Sign up for Unlocking the World, CNN Travel’s weekly newsletter. If you’re hungry for more, take a look at our roundup of classic Italian dishes you need to try from across the country’s 20 regions. New UNESCO sitesThe UNESCO World Heritage Committee has been announcing the latest sites around the world to achieve World Heritage status. An ancient monastery in Gaza has been added to the list of World Heritage in Danger because of the war in the region. Over in Britain, Hadrian’s Wall has been a UNESCO World Heritage site since 1987, and it’s changing what we think about the Roman Empire.

Persons: Italy’s, Roberto Linguanotto, It’s, ” Organizations: CNN, United Airlines, UNESCO, UNESCO World Heritage, CNN CNN Travel Locations: Dublin, Treviso, Veneto, Italy, United States, Asia, Gaza, South, Britain, Roman, Flagstaff , Arizona, Francisco, Arizona, It’s, Irish

☆ Turkish Airlines wants to go toe-to-toe with its Middle Eastern rivals. See inside its luxurious new business class suites.
▼ + stars: | 2024-08-02 | by ( Pete Syme | Taylor Rains | ) www.businessinsider.com time to read: +1 min

Its business class already has a good reputation, ranked 10th worldwide by Skytrax. However, Turkish Airlines faces steep competition. Other Middle Eastern airlines, like Qatar Airways and Emirates, have built strong reputations thanks partly because of their business-class offerings. This story is available exclusively to Business Insider subscribers. For the first time, its business class will feature privacy dividers and sliding doors in every suite.

Persons: — Organizations: Service, Turkish Airlines, Farnborough, Skytrax, Qatar Airways, Emirates, Business, Airbus, Boeing

☆ Hydrogen-powered planes are on the way – but how would they work?
▼ + stars: | 2024-08-02 | by ( Maria Gomez De Sicart | Arjun Kharpal | ) www.cnbc.com time to read: 1 min

As the aviation industry scrambles for ways to reduce its carbon footprint, hydrogen has emerged as a high-potential solution to its problems. In 2022, aviation accounted for 2% of global energy-related CO2 emissions, according to the International Energy Agency. The International Air Transport Association, the trade association for the world's airlines, has committed to achieving net zero by 2050. IATA's 330 member airlines will rely on sustainable aviation fuel, offsets and carbon capture, and new technology to reach the goal. So, how would hydrogen fuel and planes work?

Organizations: International Energy Agency, International Air Transport Association

☆ One of the world's top airlines will stop serving economy passengers in-flight instant noodles over fears of burns due to rising turbulence
▼ + stars: | 2024-08-02 | by ( Pete Syme | ) www.businessinsider.com time to read: +1 min

It said it was a safety measure in response to increased turbulence to prevent burn accidents. AdvertisementKorean Air is changing its in-flight snack service due to increased turbulence. Instant noodles will no longer be an option for economy passengers from August 15, a spokesperson told Business Insider. "This decision is part of proactive safety measures in response to increased turbulence, aimed at preventing burn accidents," the airline said in a statement. This story is available exclusively to Business Insider subscribers.

Persons: — Organizations: Service, Business

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