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AI chatbots are expected to replace 20-30% of customer service agents by 2026, according to Gartner. Despite the potential savings and efficiency, AI customer service has seen limited adoption. AdvertisementGen Z hates talking on the phone, so companies like the $9.7 billion buy-now, pay-later giant Affirm are betting big on AI-powered chatbots. AI customer service hasn't been a panacea for all businesses, though. People tricked and hacked a car dealership's customer service AI in December, and in January, a UK mail service's bot swore at a customer.
Persons: , Max Levchin, We've, Levchin, chatbots, that's, Deb Cupp, Mihir Shukla, hasn't Organizations: Gartner, Service, PayPal, Tech, Microsoft Locations: Davos
Sam Altman's company is trying to poach Googlers for a ChatGPT search engine, per the report. The Verge reported that the company behind ChatGPT has been trying to poach Googlers to work on its team developing a search engine for the chatbot. In February, The Information reported that OpenAI was developing a web search feature that could put the company into more direct competition with Google Search. AdvertisementGoogle's future plans in the AI field include large investments and a generative AI search engine. Big Tech is engaged in an intense battle for top AI talent as rival companies rush to launch similar AI-powered products.
Persons: Sam Altman's, , OpenAI, ChatGPT, Googlers, Bing, Mark Zuckerberg Organizations: Big Tech, Service, Google, Bloomberg, Business
OpenAI CEO Sam Altman says AI's impact on the economy should be a top of mind concern. Research suggests AI has the potential to affect millions of jobs and lead to lower wages. But when OpenAI CEO Sam Altman was asked for his thoughts on how the spread of AI-generated misinformation may affect elections, the tech leader appeared to be more concerned about another issue: AI's impact on the economy. An International Monetary Fund study from earlier this year found that AI may impact roughly 60% of jobs in "advanced economies." But Altman said he is still worried about AI's potential on the labor market.
Persons: Sam Altman, , Altman, that's, they've Organizations: Service, Business, International Monetary Fund, IMF, McKinsey, CNBC
BEIJING — ChatGPT-like artificial intelligence is speeding up research and bringing humanoid robots closer to reality in China, home to many of the world's factories. What's changed with the emergence of OpenAI's ChatGPT chatbot is the ability of AI to better understand and generate content in a human-like way. While the U.S.-based tech is not officially available in China, local companies such as Baidu have released similar chatbots and AI models. In robotics, the development of generative AI can help machines with understanding and perceiving their environment, said Li Zhang, chief operating officer of Shenzhen-based LimX Dynamics. "It has accelerated our entire research and development cycle," he said.
Persons: What's, Li Zhang, Li Organizations: BEIJING, Baidu, Dynamics, CNBC Locations: China, U.S, Shenzhen
CNN —Many adults heard the phrase “Robux” for the first time last holiday season when the virtual currency of gaming platform Roblox landed on the top of most wish lists. And it will have to prove to Wall Street there’s more growth up ahead. In its fourth quarter of 2023, Roblox revenue was $750 million, up 30% year-over-year – but had a net loss of $323.7 million. Like Fortnite, Roblox is also moving ahead with a“payout to creators” business model. “It’s clear that [Roblox] intends to go after younger gamers in 2024 and 2025,” Ward said.
Persons: , Roblox, Matilda Beinat, Lindsey Nicholson, UCG, David Baszucki, Ralph Lauren, Mike Proulx, Forrester, , ” Proulx, Michael Nagle, ” Beinat, Lewis Ward, ” Ward, Ward Organizations: CNN, Investors, ABI Research, , Gaming Center, Costco, Brookhaven RP, Nike, Walmart, New York Stock Exchange, Bloomberg, Getty, Apple’s, IDC, Disney, Pixar, Marvel, Star Wars Locations: Asia, Roblox, New York, Fortnite
Many AI adult influencers have turned to OnlyFans competitor Fanvue to monetize their content. MySentient has been investing in creating "sentient" AI chatbots based on people that range from adult creators like Amouranth to Jesus. Elaina St James has used different AI tools to generate images of herself in different contexts and outfits. To create these characters, they use a variety of AI tools, including Unstable Diffusion, an AI image generator that focuses on NSFW content. Others see the power of AI but also the issues it could create for the adult industry as a whole.
Persons: Riley Reid, Ana Levy, Isla Moon, Jada Sparks, Fanvue, it's, OnlyFans, Fortune, Riley Reid's Clona, immortalize, Riley, MySentient, Amouranth, Jesus, Reese Leysen, Leysen, We've, Robert Weiss, that's, she'd, James, Elaina, James Level, , Eva AI, MyClub.ai, Eva, MyClub, Jessica Moore, Elaina St James, St James, Zoe Fox, Aika Kittie, Margot Robbie, Influencer Sophie Annaston, she's, Sophie Annaston, who's, It's, Charles Lyle Organizations: Business, MyClub, AVN, Media Locations: Philippines, India, Pakistan, Canada, Spanish, Fanvue, Lipa
Elon Musk revealed that SpaceX "basically uses no AI." "I mean, oddly enough, one of the areas where there's almost no AI used is space exploration," Musk replied. "So SpaceX uses basically no AI, Starlink does not use AI. At X, Musk integrated his AI chatbot Grok — similar to ChatGPT — into the social media platform. Musk also considered using AI to help summarize news on the site.
Persons: Elon Musk, hasn't, , Elon, Musk, Michael Milken, I'm, he's, electrochemistry, Geoff Hinton Organizations: SpaceX, Service, Milken Institute Global, Musk, Milken Institute, Business
OpenAI COO Brad Lightcap says generative AI as it is today will be "laughably bad" within a year. The exec predicts ChatGPT could soon take on more "complex work" and be a "great teammate." The tech giant is set to release its latest language model, GPT-5, as early as this summer. One OpenAI executive predicts generative AI tools like its own at the moment will be nothing compared to what's to come. "That's going to be a different way of using software," the OpenAI exec said on the panel regarding AI's foreseeable capabilities.
Persons: Brad Lightcap, , Lightcap, didn't Organizations: Service, Milken Institute Global, Business, Milken Institute Locations: OpenAI
People have wanted to reconnect with deceased loved ones for centuries, whether they’ve visited mediums and spiritualists or leaned on services that preserve their memory. In September 2023, it introduced ChatGPT voice, where users can ask the chatbot prompts without typing. HereAfter AI, founded in 2019, allows users to create avatars of deceased loved ones. “Remembering is very important; it reflects the human condition and importance of deceased loved ones.”But she noted the relationship we have with our closest loved ones is built on authenticity. Creating an AI version of that person could for many “feel like a violation of that.”Bill Abney said he feels uneasy about communicating with his late fiancée through AI platforms.
Persons: Ana Schultz, Kyle, , Schultz, , Schutz, they’ve, ” Ana Schultz, ElevenLabs, Joe Biden, Biden, ChatGPT, OpenAI, Danielle Jacobson, she’s, Phil, Cole, ” Jacobson, “ Cole, Replika, Rohit Prasad, Val Kilmer, It’s, Mary, Frances O’Connor, , ’ ”, Bill Abney, Kari, ” Abney, “ I’m, Jodi Spiegel, Sims Organizations: CNN, Davidson College, Tech, Alexa, MARS, Amazon, University of Arizona Locations: Rock Falls , Illinois, Alabama, Johannesburg, South Africa, , San Francisco, Newfoundland, Canada
'A pretty good job'For all its faults, ChatGPT "does a pretty good job" responding to customer complaints, Natasha said. A screenshot of a discussion about using ChatGPT to write reviews on Airhosts Forum, a website for Airbnb hosts. His company, which counts Priceline, Hopper and AvantStay as customers, uses AI to help customer service agents sound more professional, he said. More discovering itMichael Friedman, CEO of the family-run vacation rental company Simple Life Hospitality, said his company does not use AI to respond to customers. But after learning that other travel companies are, she decided to test ChatGPT with a real-life problem she recently faced.
Persons: Natasha, Reddit, Luca Zambello, Brad Birnbaum, Hopper, Birnbaum, Michael Friedman, , Aw, Tokudaw, ChatGPT Organizations: CNBC, Airhosts, Airbnb, Mt Fuji Locations: TripAdvisor, Yelp
Max is the first AI contestant on "The Circle" — he's literally a chatbot. Max is pretty boring, but having an AI in the game turned it into a robot witch hunt. But bringing an AI player into the mix reflects some of the future online trials we're likely to face — and some that are already happening. Netflix"The Circle's" AI player is Max, a chatbot masquerading as a 26-year-old veterinary intern from Wisconsin who describes himself as an "animal whisperer with a knack for making bad pottery, no cap." AdvertisementMaybe the funniest part about Max is that they gave him his own apartment, complete with throw pillows of his human face.
Persons: Max, , Asimov, Lauren doesn't, He's, Griffin James, who's, Pippa, Steffi, Stephanie, Hill, OpenAI, Alistair Barr, Katie Notopoulos, I'm, Myles Organizations: Service, Netflix, Washington Post Locations: British, Wisconsin
OpenAI CEO Sam Altman described the ultimate AI app to the MIT Technology Review. Altman's vision is that AI will take on real-world tasks — not just function as a chatbot. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . Related storiesThe bottom line is that Altman wants AI to function as more than just a chatbot. Altman didn't specify when this tool will be available and how advanced AI must be to support it.
Persons: Sam Altman, , Sam Altman's, Altman, They'll, ChatGPT, OpenAI Organizations: MIT Technology, Service, OpenAI Locations: ChatGPT, Cambridge , Massachusetts
Elon Musk wants to combine Twitter and Grok, his AI engine, and create a news machine. Elon Musk thinks news is something different: It's what people talk about on the service formerly known as Twitter. Musk said Grok will not look directly at article text, and will instead rely solely on social posts. Definitely not in the Elon Musk era of the company formerly known as Twitter. The to-be-sures: Yes, you'd be foolish to rely on an Elon Musk-run AI machine for factual information.
Persons: Elon Musk, Grok, , Alex Kantrowitz, Musk, Igor Babuschkin, xAI, CNN —, it's, you'd, Ben, Elon Musk's, It's Organizations: Twitter, Service, Elon, CNN, Google Locations: London
CNN —Even though Apple has silenced critics and beaten existential crises before, some fans of its minimalist products and investors in its maximalist stock are nervous. Analysts are expecting low sales figures for the quarter ending March 31 – despite the company beating expectations in the last four quarters. This will be its first earnings report since the launch of its biggest new product in years, its $3,499 mixed reality Vision Pro headset. Market research firm IDC said Apple’s smartphone shipments tumbled a stunning 10% globally in the first quarter of this year. All eyes on AIAccording to David McQueen, research director at tech intelligence firm ABI Research, the company could spark sales growth soon.
Persons: Apple, Ming, Chi Kuo, , , Nabila Popal, David McQueen, OpenAI Organizations: CNN, Apple, IDC, Huawei, Xiaomi, Samsung, ABI Research, Developers Conference, ChatGPT Locations: China, Hollywood
Moderna on Thursday posted a narrower-than-expected loss for the first quarter as the company's cost-cutting efforts took hold and sales of its Covid vaccine, its only commercially available product, topped estimates. The biotech company booked first-quarter sales of $167 million, with revenue from its Covid shot dropping roughly 90% from the same period a year ago. The company reiterated its full-year 2024 sales guidance of roughly $4 billion, which includes revenue from its RSV vaccine. For the first quarter, Mock said the company is "more encouraged by what we're seeing from a productivity perspective" than the higher sales of its Covid vaccine. Cost of sales was $96 million for the fourth quarter, down 88% from the same period a year ago.
Persons: we've, Stéphane Bancel, Jamey Mock, Mock, OpenAI Organizations: Moderna, LSEG, CNBC, Research, Mock, Merck Locations: Moderna, U.S, America
During the Snap-owned app's pitch to brands at its NewFronts presentation on Wednesday in New York, the company emphasized the value of real-world experiences, or IRL, over social-media scrolling. Sharing became contrived, and social media as a whole began feeling like an inauthentic version of our lives rather than a source of genuine connection." It's plastered ads on competitive social media platforms and billboards with its "Less Social Media. Related storiesSnapchat executives mentioned AI just once during the NewFronts presentation, saying the company had used AI models to build augmented-reality lenses. Snap is not the only social platform addressing lonelinessSnapchat's war against social media taps into a broader trend.
Persons: , Colleen DeCourcy, Cipriani, DeCourcy, TikTok, Dan Whateley, NewFront, Meta's, Mervana Parekh, Snapchat, Patrick Harris, Piper Sandler Organizations: Service, Facebook, Meta, Business, NFL, NBA, NBC, Entertainment, Media, Snap's, Acrew, Big Tech Locations: New York, Manhattan, Americas
Read previewExpect a lot more talk of generative AI at Amazon cloud computing events this year. "Up to 80% of all Global Summit sessions will be sourced from 2023 re:Invent sessions tagged to Gen AI." The new directive shows how Amazon is going to extraordinary lengths to promote its AI prowess, at a time when interest in generative AI is skyrocketing. On Tuesday, Jassy said Amazon is on pace to generate "multi-billion" dollars in revenue this year from its generative AI offerings. Generative AI has already been accounting for a larger share of Amazon's public comments.
Persons: , Patrick Neighorn, we've, Andy Jassy, Jassy, It's Organizations: Service, Services, Business, AWS, Amazon, Global, Microsoft, Google, Meta
CNBC's Inside India newsletter: Will AI make or break India?
  + stars: | 2024-05-02 | by ( Ganesh Rao | ) www.cnbc.com   time to read: +9 min
But one that could foreshadow India's growth story. Can Teleperformance's stock plunge be the canary in the coal mine for what is likely to happen to India because of AI? But it's likely to be a blip for India's growth trajectory, given the macro forces at play. Besides creating jobs that are less likely to be immediately disrupted by AI, India could also be a net beneficiary of artificial intelligence. The Indian stock market indexes, Sensex and Nifty 50 , are heading for a positive week again — up by 1% and 1.2%, respectively.
Persons: Findlay Kember, Klarna, ChatGPT, K Krithivasan, Krithivasan, Narendra Modi, It's, Shilan Shah, Goldman Sachs, Vinay Dwivedi, Ashok Gulati, Nomura, League Pickleball, Karine Jean, Pierre, Jerome Powell, Raghuram Rajan, Ashish Jain, CNBC's Ayushi Jindal Organizations: AFP, Getty, India's Tata Consultancy Services, Financial Times, TCS, World Bank, International Monetary Fund, University of Oxford, Capital Economics, Investment, Nomura, Qualcomm, Powerchip Semiconductor Manufacturing, UPI, India, Commission, Agricultural, United Pickleball Association, Global Sports, PPA, League, Washington Post, White, U.S ., Federal, CNBC, Reserve Bank of India, University of Chicago Booth School of Business Locations: Swedish, Paris, India, Chennai, U.S, Europe, China, Singapore, South Korea, Canada, United States
Anthropic has launched a mobile app for its AI chatbot, Claude. The app, a rival to OpenAI's ChatGPT, allows users to sync conversations and analyze photos. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementOpenAI rival Anthropic launched its first smartphone app on Wednesday, a mobile version of its artificial intelligence chatbot called Claude. Both of these features are available on rival ChatGPT.
Persons: Anthropic, Claude, OpenAI's, , ChatGPT, Dario, Daniela Amodei, Andreessen Horowitz Organizations: Amazon, Google, Service, Union, Services, Microsoft, Sequoia Capital, K2 Locations: Canada, OpenAI
AdvertisementThe units are combining their outsourced investment services for ultra-high-net-worth wealth clients and institutional customers. The wealth management arm is there to help them pay less taxes on their windfall and manage their fortune. That said, Morgan Stanley has drawn the line in the past at some offerings like health savings accounts. AdvertisementFor Finn, those offerings are a means to an end: converting as many of these clients as possible to become fee-paying wealth management clients. The revenue and margins of the workplace channel and E-Trade, which Morgan Stanley acquired for $13 billion in 2020, are "irrelevant," he said.
Persons: , Morgan, Jed Finn doesn't, Finn, Andy Saperstein, James Gorman's, Saperstein, Jacques Chappuis, Ben Huneke, Andy Saperstein's, Larry Lettera, Wagner, multibillion, Morgan Stanley, Finn isn't, We're, Jeff McMillan Organizations: Service, McKinsey, bank's, Business, Wall Street, Solium, OpenAI, AIMS
The past few years have been tough for edtech companies. In recent months, multiple edtech startups have raised fresh funding rounds while specifically touting AI as a core part of their business model. These deals could signal that AI is ushering in a new era for edtech companies, and VCs who invest in the space are excited about the renaissance. And Ednition, also one of Donnelly's portfolio companies, provides an infrastructure-as-a-service platform for other edtech companies to improve the data that goes into their AI models. That's why it's so important to invest in ed-tech AI startups that help people rethink how they interact with technology and learn new skills necessary to successfully enter the workforce, he said.
Persons: PitchBook, VCs, Brian Dixon, Dixon, we've, Numerade, Kapoor, Katelyn Donnelly, she's, I've, you'll, Donnelly, Avalance, OpenAI, we're, ChatGPT, Ryan Craig, Craig, edtech Organizations: Business, Labs, Kapor, Partners, Chingona Ventures, TechCrunch, Kapoor Capital, Lirvana Labs, Odyssey Education, University Ventures, ACT Locations: VCs, edtech
Microsoft's OpenAI investment may have been prompted by concerns over Google's AI progress. In a 2019 email, a Microsoft exec said he was "very, very worried" about Google's AI capabilities. AdvertisementIn 2019, Microsoft became "very, very worried" about Google's AI capabilities, newly unearthed emails show, and that may have been what spurred it to invest in OpenAI. In one lengthy email, Microsoft's chief technology officer Kevin Scott told Satya Nadella and Bill Gates that Google's AI-powered "auto-complete in Gmail" was "getting scarily good." Related storiesIn 2019, Microsoft made an initial $1 billion investment into its now multi-billion partnership with OpenAI.
Persons: , Kevin Scott, Satya Nadella, Bill Gates, Nadella, Amy Hood, Bard, Scott, OpenAI, BERT Organizations: Microsoft, Google, Service, Department, Business, OpenAI, Bing Locations: OpenAI
Over the last two weeks, major cloud providers Amazon, Microsoft, and Alphabet have reported quarterly earnings that exceeded Wall Street's expectations. Amazon, Microsoft, and Alphabet's shares also climbed after earnings were reported, evidence that doubling down on their AI strategies seems to be paying off. Davidson Companies analyst Gil Luria told Business Insider regarding Amazon, Microsoft, and Alphabet. Microsoft Cloud generated $35.1 billion in revenue — up 23% year-over-year — that CEO Satya Nadella credits partly to investments into AI tools like Microsoft Copilot. Amazon, Microsoft, and Alphabet didn't immediately return a request for comment from Business Insider before publication.
Persons: , D.A, Gil Luria, Claude, Andy Jassy, Satya Nadella, Nadella, Ruth Porat, OpenAI's ChatGPT, Luria, doesn't, Jassy, Sundar Pichai Organizations: Service, Microsoft, Business, Davidson Companies, Amazon, Web Services, Google Cloud, Google, Gemini, Research, Capital Locations: Indonesia
The generative artificial intelligence startup is the company behind Claude, one of the chatbots that, like OpenAI's ChatGPT and Google 's Gemini, has exploded in popularity in the past year. Anthropic's first iOS app is free for users across all plans and also available starting Wednesday. In a release Wednesday, Anthropic confirmed that other current clients using Claude include Pfizer, Asana, Zoom, Perplexity AI, Bridgewater Associates and more currently. Now, it's one of the hottest AI startups, with a product that directly competes with ChatGPT in both the enterprise and consumer worlds. Anthropic's stance on the military use of Claude is similar to OpenAI's updated policy.
Persons: Anthropic's, Claude, Amodei, Anthropic, Daniela Amodei, it's, Opus, OpenAI's, Asana, It's, Moby Dick, Harry Potter, OpenAI Organizations: CNBC, Google, Team, Pfizer, Asana, Bridgewater Associates, ChatGPT
Anthropic CEO Dario Amodei said training AI could one day cost $100 billion. Amodei told CNBC that he isn't worried about the commoditization of large language AI models. Amodei told CNBC that current models already cost a company $100 million to develop — and that price will only increase as the technology advances. "I think we're going to see models trained in the next year are going to be about $1 billion," Amodei told the outlet. Amodei said some AI models may specialize in topics like law or national security, while others could gain expertise in biochemistry.
Persons: Dario Amodei, Amodei, , Claude, Daniela Amodei, Elon Musk, we're Organizations: CNBC, Service, Amazon, Google Locations: Anthropic
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