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Atlanta-based Delta canceled 1,500 flights on Friday, or more than a third of its schedule. It grounded nearly 3,000 more flights over the weekend, and early Monday had already canceled 700 more flights, or about 60% of flights canceled by all airlines worldwide. Most other US airlines had only 1% of its flights canceled, compared to roughly one out of every six scheduled Delta flights. It can take longer to get crews needed to fly planes in the right cities to again staff flights. The problems at Delta are similar to the problems that occurred at Southwest Airlines over the end-of-year holiday travel period in 2022 when it had to cancel nearly 17,000 flights over the course of more than a week.
Persons: Ed Bastian, , CrowdStrike Organizations: New, New York CNN, Delta Air Lines, Delta, , Southwest Airlines, Southwest Locations: New York, Atlanta, Delta
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CNN —Additional flight cancellations are expected through this weekend as airlines gradually recover from a global tech outage that has left thousands of passengers stranded at airports. The outage “has basically turned computers into bricks around the world,” Glenn Gerstell, former general counsel of the US National Security Agency, told CNN Saturday. More than 400 United flights were canceled Saturday, and over 200 flights were canceled Sunday, according to FlightAware.com. “I was supposed to be in California for my mom’s wedding,” Richard Whitfield of Pasco County, Florida, told CNN Saturday. They didn’t tell me – I had no notification, nothing,” Charlotte Yeh told CNN affiliate WFXT on Saturday.
Persons: ” Glenn Gerstell, ” Gerstell, ” CrowdStrike, George Kurtz, ” United, Delta, , Allegiant, it’s, David Kennedy, “ It’s, ” Kennedy, “ There’s, Pete Buttigieg, ” Buttigieg, Justin Tallis, Villareal, ” Villareal, we’ve, ” Richard Whitfield, Whitfield, Jonathan Shade, Richard, ” Shade, Shade, , , ” Charlotte Yeh, “ We’ve, ” Marc Forbes, WFXT, ” Carol Edwards Organizations: CNN, Microsoft, US National Security Agency, United Airlines, Delta Air, American Airlines, Binary Defense, US Department of Transportation, , Gatwick Airport, Getty, Atlanta’s Hartsfield, Jackson International Airport, Delta Air Lines, Boston Logan International, WFXT, Las Locations: Horley, London, California, Pasco County , Florida, Tampa, Atlanta, Tallahassee, Delta, Fort Lauderdale, Ft . Lauderdale, West Palm, Boston, Las Vegas
Travelers wait in line at a Delta Airlines counter at Ronald Reagan National Airport in Arlington, Virginia, on July 19, 2024. Airlines around the world experienced disruption on an unprecedented scale after a widespread global computer outage grounded planes and created chaos at airports. Delta Air Lines CEO Ed Bastian apologized and offered frequent flyer miles to travelers for lingering flight disruptions on Sunday as the carrier struggled to recover from Friday's globe-spanning IT outage. The airline was offering flight attendants extra pay to pick up shifts, a staff memo on Sunday said. The delays and cancellations are putting Delta in a rare spotlight for the carrier whose leaders pride themselves on reliability and punctuality.
Persons: Ed Bastian, Bastian Organizations: Delta Airlines, Ronald Reagan National Airport, Airlines, Delta Air, airline, American Airlines, Delta, Microsoft, Southwest Airlines Locations: Arlington , Virginia, Atlanta, Delta
Timeline: How the CrowdStrike outage unfolded
  + stars: | 2024-07-20 | by ( Eva Rothenberg | ) edition.cnn.com   time to read: +10 min
Washington, DC, public transportation services — including trains and buses — begin experiencing delays, according to the Washington Metropolitan Area Transit Authority. At 5:30 a.m., US cybersecurity firm CrowdStrike tells customers that it was “aware of reports of crashes” of its software on Microsoft Windows operating systems, according to a company advisory viewed by CNN. Australian lenders ANZ and Westpac were also impacted, according to Downdetector, a website that tracks cyber outages. Other states also report impacts to their driving services, including Georgia, North Carolina, Texas and Tennessee. CrowdStrike would take steps “to prevent anything like this from happening again,” according to a statement on the company’s website.
Persons: Ted Wheeler, they’re, We’re, Charlotte, Biden, Joe Biden, George Kurtz, , Brigham, Dana, Blood, Andrea Cefarelli, Jenny Ficenec, , Kurtz, CrowdStrike Organizations: New, New York CNN, Federal Aviation Administration, American Airlines, FAA, Allegiant Airlines, Spirit Airlines, Washington Metropolitan Area Transit Authority, Metropolitan Transportation Authority, Microsoft, CNN, CrowdStrike’s, Fortune, White, National Security, Global, Australia’s Commonwealth Bank, Bank of Israel, ANZ, Westpac, ASB Bank . Portland, Emergency, Dispatch, United Airlines, Air Lines, Hartsfield Jackson International, Charlotte Douglas International Airport, , Miami International Airport, Customs, Border, Alaska State Troopers, Phoenix Police Department, Computer, Police, Rescue, Federal Communications Commission, US Department of Homeland Security, CrowdStrike, Social, US Department of Justice, UPS, FedEx, Massachusetts Department of Transportation, Vehicle, Mass, Penn Medicine, Northwell, Emory Healthcare, Farber Cancer Institute, Memorial Sloan Kettering Cancer Center, Provincial Health Services Authority, New York Blood Center, Northeast, Centers of America, Assurance Locations: New York, Alaska, Arizona, Delta, United, Washington, DC, New York City, North, Georgia, North Carolina , Texas, Tennessee, Massachusetts, Pennsylvania, Atlanta, Boston, British Columbia, New, Northeast United States, North Carolina, Virginia
Airlines made progress toward containing the fallout from a tech outage that disrupted global travel on Friday, though some flight delays and cancellations extended into Saturday. In all, about 3,400 flights to, from and within the United States were canceled on Friday, according to FlightAware, a company that tracks flight information. That made it the worst day of the year for flight cancellations, beating Jan. 15 when airlines besieged by bad winter storms canceled nearly 3,200 flights in the United States. Delays and cancellations on Saturday appeared on track to be much lower than on Friday. Most of the flight cancellations on Saturday were concentrated in the morning and early afternoon, Delta said.
Persons: Jan, Delta Organizations: Airlines, Delta Air Lines, United Airlines, “ Delta Locations: United States,
All flights were grounded for United Airlines, Delta Air Lines, American Airlines and Allegiant Airlines on Friday. Meanwhile, thousands of companies around the world are struggling with payment processing after the outage brought down systems across a wide range of businesses. Airlines, banks, TV channels and other businesses were disrupted worldwide on Friday following a major computer systems outage linked to an update on an antivirus program. In addition to hospitals, blood donation centers have experienced challenges and are altering blood shipment methods due to flight delays. The Social Security Administration closed its local offices to the public on Friday after the outage shut down numerous services.
Persons: , , Kiah Hampton, Hampton, Jennifer Small, ” Small, Ty Kelley, “ I’m, Miya Haney, Dave DeWalt, George Kurtz, ” Kurtz, Etienne Laurent, Kim Brown, ” Brown, Laura Topete, ” Topete, Ted Wheeler, Kathy Hochul Organizations: CNN, Microsoft, United Airlines, Delta Air Lines, American Airlines, Allegiant Airlines, Airlines, Atlanta’s Hartsfield, Jackson International Airport, ” Spirit Airlines, Shipping, UPS, FedEx, Marriott International, Hilton, McAfee, Infrastructure Security Agency, Delta Airlines, Getty, Kaiser Permanente, Health, Hospital Medical, Epic Systems, US Department of Health, Human Services, York Blood Center, Angeles, Superior Court, Department, , United States Customs, Border Protection, CBP, Social Security Administration, US Department of Justice Locations: United States, Los Angeles, ” New Jersey, Jersey, Philadelphia, Boston, Alaska, Phoenix, New York City, Texas , Tennessee, North Carolina, Georgia, Airlines, Kaiser, San Jose , California, Portland , Oregon, Southern California, San Diego County, Arizona, Maricopa County, New York
Chinese President Xi Jinping chairs a symposium on advancing the integrated development of the Yangtze River Delta and delivers an important speech in east China's Shanghai, Nov. 30, 2023. President Xi Jinping urged all-out rescue efforts after a highway bridge collapse on Friday in Shaanxi province in China's northwest killed 11 people, state media reported on Saturday. As of 10 a.m. on Saturday, five vehicles were confirmed to have fallen into the water and 30 people were reported missing, state media said. Xi said China is in a critical period for flood control and local governments must take responsibility to enhance monitoring and early warning. China's national fire and rescue authority said on Saturday it had dispatched a rescue team to the site that included 859 people, 90 vehicles, 20 boats and 41 drones.
Persons: Xi Jinping, Xi Locations: China's Shanghai, Shaanxi, China's, Shangluo city, China
Flight cancellations and delays eased on Saturday as airlines worked to recover from a global IT outage sparked chaos at airports and for other industries a day earlier. More than 1,200 flights were canceled on Saturday, with over 900 of them in the United States, according to flight-tracking site FlightAware. On Friday, more than 5,000 flights were canceled worldwide, with about 3,400 in the U.S. Over 12,000 U.S. flights were delayed. A software update from CrowdStrike that went awry led to a major outage of Microsoft systems for businesses around the world. About 7% of United's mainline flights were canceled on Saturday, down from 22% on Friday, according to FlightAware data.
Persons: Toby Enqvist Organizations: Microsoft, United, Delta Air Lines, Airlines Locations: United States, U.S
Read previewMajor airlines, banks, and supermarkets are experiencing widespread disruptions linked to an IT outage after Microsoft reported problems with its online services. American Airlines, Delta Airlines, and United Airlines are among the airlines that have issued ground stops for their aircraft due to communication issues, Reuters reported. A spokesperson for Singapore's Changi Airport told BI: "Due to a global outage affecting IT systems of many organizations, the check-in process for some airlines at Changi Airport is being managed manually." On Thursday night, Frontier Airlines issued a ground stop order, saying in a statement: "flight operations are currently being impacted by a major Microsoft technical outage." AdvertisementThe Austin-headquartered tech giant, which specializes in security for cloud computing platforms, confirmed with CNBC on Friday morning that it was receiving outage reports.
Persons: , Dan Coatsworth, AJ Bell, CrowdStrike, Omer Grossman, CyberArk, Grossman Organizations: Service, Microsoft, American Airlines, Delta Airlines, United Airlines, Reuters, London Stock, Business, BI, , Local, Changi, Changi Airport, Melbourne Airport, Sydney Airport, Rajiv Gandhi, Edinburgh Airport, Berlin Airport, Ryanair, Europe's, Frontier Airlines, CNBC, Windows Locations: Singapore, Changi, Australia, Delhi, India, Germany
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The outage was attributed to CrowdStrike, a cybersecurity firm whose software is used by scores of industries around the world to protect against hackers and outside breaches. At least three major U.S. airlines, American, United and Delta, grounded all flights, according to the Federal Aviation Administration, one day after a major outage at Microsoft briefly grounded some flights. “A global technical outage has impacted some airplane operations and terminal services,” the airport said on social media. Disruptions were also reported at Berlin Brandenburg Airport, Schiphol Airport in Amsterdam and Dubai International Airport. Microsoft said the problem had affected multiple systems for customers in the central United States.
Persons: CrowdStrike, ” Michelle McGuinness, Australia’s, Organizations: United, Federal Aviation Administration, Microsoft, Sydney Airport, , Cyber Security, Berlin Brandenburg Airport, Dubai International Locations: Australia, Amsterdam, Phoenix, United States
CNN —All flights from several major US airlines – including Delta, United and American Airlines – were grounded Friday morning due to a communication issue, according to the Federal Aviation Administration. The ground stop impacts all flights from the airlines, regardless of their destination, said the FAA. It’s unclear how long the ground stop will last, though the FAA suggested an update would be available by 5 a.m. Their grounding comes after a significant Microsoft outage brought Frontier Airlines to a standstill for hours on Thursday – though the ground stop for those airlines has since been lifted. The FAA also announced Friday morning all Allegiant flights would be grounded.
Persons: Frontier, SunCountry Organizations: CNN, American Airlines, Federal Aviation Administration, FAA, Microsoft, Frontier Airlines Locations: Delta, United, United States
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In a first, Anheuser-Bush InBev is the beer sponsor for the Olympic games with a non-alcoholic brew taking the torch. “If you think about the Olympics … it’s about travel, dining, culture, excitement, community.”All of those things meet every four years at the Olympics, which brings together millions of fans and thousands of athletes. Paris, a city known for its opulence, plays host this year to the first post-Covid games without any crowd restrictions for the first time in six years. (Both the summer games in Tokyo 2021 and 2022 winter games in Beijing either barred or limited spectators or visitors.) Even the most recent summer games, held in 2021 Tokyo and that barred spectators at the events, registered a 20% increase.
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In today's big story, President Biden's comeback plan isn't working , and Democratic leaders are ready to move on . President Joe Biden's reelection campaign appears to be on its last legs as calls within his party have grown from whispers to shouts since his disastrous debate last month. AdvertisementBut perhaps the biggest blow to Biden's reelection campaign came with the news that his former running mate has doubts. But for some Democrats, the risk of Biden continuing his reelection campaign could extend from the White House to Capitol Hill. Still, despite mounting pressure, Biden's campaign has remained steadfast about his reelection bid.
Persons: , Biden's, Mario Tama, Tyler Le, Joe Biden's, it's, Insider's Brent D, Griffiths, Sen, Bernie Sanders, Biden, doesn't, That's, BI's Bryan Metzger, Chuck Schumer, Hakeem Jeffries, Nancy Pelosi, Sarah Gray, Kelsey Vlamis, Barack Obama, Kent Nishimura, don't, Schumer, Jeffries, Adam Schiff, Quentin Fulks, Cros, Steve Schwarzman, it'll, Michael M, Jensen, Goldman Sachs, Peter Naylor, Amy Reinhard, Jamie Dimon's, cushy, Ernst & Young, Joe Biden, Kamala Harris, It's, Harris, Harvey Weinstein, Dan DeFrancesco, Jordan Parker Erb, Hallam Bullock, Annie Smith, Amanda Yen Organizations: Service, American Airlines, United Airlines, Democratic, Business, Getty, Trump, Biden, Capitol, Case, Senate, Wall, Google, Bank of America, Blackstone, Nvidia, Netflix, EV, Mercedes, Benz, Warner Bros Discovery, Warner Bros, Discovery, WarnerMedia, Investors, JPMorgan, McKinsey, Ernst, American Express, Convention Locations: Crowdstrike, Biden's, AFP, New York, London
Here’s what to know if you’re planning to travel this weekend. David J. Phillip/APUS-based carriers American Airlines, United Airlines, Delta Air Lines, Allegiant Airlines, SunCountry and Frontier Airlines all reported issues on Friday. Crews have limits on their working hours, so staffing challenges cascade along with flight delays. That all depends on the type of ticket you have, the airline you’re flying with and whether you have travel insurance (which is always a good idea). If you’re set to travel soon, wherever you are in the world, it’s worth double checking your individual journey status before you travel.
Persons: What’s, It’s, CrowdStrike, David J, Phillip, Cirium, it’s, William Sikora III, you’re, ” Lousson Smith, Aaron Chown, Trenitalia Organizations: CNN, Microsoft, United Airlines, American Airlines, Delta Air Lines, Allegiant Airlines, Frontier Airlines, Federal Aviation Administration, FAA, Ryanair, Air, Turkish Airlines, KLM Royal Dutch Airlines, AirAsia, Dubai, Philadelphia International, Berlin, Amsterdam’s, Edinburgh Airport, CNN Travel, EU, Insurance, Airlines, British Airways, National Rail, Washington , D.C, Washington Metropolitan Area Transit Authority, Metropolitan Transportation Authority, MTA Locations: Air France, Europe, ” Spain’s, Madrid, Barcelona, Delta, , London's Victoria, London, Italy, Washington ,, New York
Delta SkyMiles Gold Business American Express Card Annual Fee and Other CostsThe Delta SkyMiles® Gold Business American Express Card has an annual fee of $0 intro for the first year, then $150. Delta SkyMiles® Platinum Business American Express Card vs. Delta SkyMiles® Gold Business American Express CardThe Delta SkyMiles® Platinum Business American Express Card is the big sibling of the Delta SkyMiles® Gold Business American Express Card. Delta SkyMiles® Gold Business American Express CardThe Delta SkyMiles® Reserve Business American Express Card is Delta's top-tier business credit card. Despite very similar names, the Delta SkyMiles® Gold Business American Express Card and the American Express® Business Gold Card are different products. Why You Should Trust Us: How We Reviewed the Delta SkyMiles Gold Business American Express CardBusiness Insider's experts compared the Delta SkyMiles® Gold Business American Express Card to other business cards from Delta and competing airlines.
Persons: Doesn't, You'll, Miles, Cardholders, That's, cardholders Organizations: Delta, American, U.S . Shipping, U.S, Advertising, Delta Gold American, Delta SkyMiles Gold Business American, American Express Card, American Express, SkyMiles Gold Business American, Gold Business, Delta SkyMiles Gold Business, Air, KLM, Korean Air, Virgin, Delta Sky Club, Gold Business American, Amex, Delta SkyMiles Gold Business American Express, Delta Gold Business, Delta American Express, SkyMiles, Delta Sky, Delta Reserve, Delta Gold, Delta Amex Gold, Delta SkyMiles, SkyMiles Gold Business American Express, Business Locations: Delta, Air France, You'll, U.S, Caribbean, Central America
As boarding, tickets, and pilot communication channels were affected by the outage, passengers were hit with delays and cancellations. AdvertisementScott Sanders, a passenger at Seattle-Tacoma International Airport, told Business Insider that people were sleeping on the ground due to the disruption. Sanders' flight to Cincinnati/Northern Kentucky International Airport (CVG) had been scheduled to depart on Thursday at 10:55 p.m. 'Tired and hopeless'At Los Angeles International Airport, Sarah Patterson experienced a similar disruption. "We sat on the tarmac for an hour, and they said it was a technical issue with Microsoft," Ebule told BI.
Persons: , Scott Sanders, Sanders, t4nCH8Y6UD — Scott Sanders, Jordan van den Lamb, Lamb, Sarah Patterson, Patterson, w9trzshNST, Sarah, Ebule, Aditi Bharade Organizations: Service, Microsoft, Business, Tacoma International Airport, Northern, Northern Kentucky International, SEA, Hobart, Jetstar, Los Angeles International Airport, Spirit Airlines, Newark Liberty International Airport, LAX, Spirit, Melbourne Airport, Scoot, Singapore's, Singapore Changi Airport, IndiGo, BI, Amtrak, Speedway Locations: Delta, Seattle, Cincinnati, Northern Kentucky, Ohio, @SeahawkSanders, Tasmania, Washington ,, Australia, Singapore, Trains
“This outage is historic in scale,” Mikko Hypponen, a research specialist at the software company WithSecure and a cybercrime adviser to Europol, told DealBook. It issued a software update that is causing Microsoft systems, including its Azure cloud service, to crash or not function properly. Long queues of airline passengers could be seen at airports around the world, with some resorting to manual check-in. In France, the television networks TF1 and Canal+ told the public on X that they could not go on the air on Friday morning. The incident points to how reliant the global economy is on a handful of major tech companies to run vital infrastructure.
Persons: ” Mikko Hypponen, Europol, DealBook, George Kurtz, CrowdStrike, Organizations: Microsoft, United, Delta, Airlines, Air France, KLM, Japan Airlines, TF1, Sky Locations: Europe, Asia, France
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