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☆ Balyasny wants to build an AI equivalent of a senior analyst. A recent breakthrough brings the hedge fund one step closer.
▼ + stars: | 2024-08-29 | by ( Bianca Chan | ) www.businessinsider.com time to read: +5 min

The AI team at Balyasny Asset Management has been vocal about its ambitions to build an AI equivalent of an analyst, and a recently developed tool called Deep Research is getting it one step closer to its goal. Built by the hedge fund's Applied AI team, Deep Research helps analysts and portfolio managers answer complex questions to research stocks before making a trade. In one recent example, a portfolio manager asked Deep Research to find companies whose supply chains are impacted by tariffs. The Applied AI team wants to continue to level up what the bots can do. Those teams experiment with Deep Research by sending research questions to the Applied AI team to process.

Persons: —, Chen Fang, Fang, Balyasny, Peter Anderson, it's, Anderson Organizations: Service, Balyasny, Management, Research, Business, Deep Research, Microsoft, Google, SEC

☆ Hollywood has a big problem with how people are watching TV these days
▼ + stars: | 2024-08-29 | by ( Dan Defrancesco | ) www.businessinsider.com time to read: +8 min

In today's big story, viewers are opting for free TV, and that's throwing a massive wrench in Hollywood's plans . AdvertisementBut first, what's on (free) TV? The big storyChanging channelsGetty Images; iStock; Natalie Ammari/BIIf the best things in life truly are free, Hollywood is about to learn a brutal lesson. But what's really caught people's attention over the past year has been "free, ad-supported TV" or FAST services. Figuring out how to make money from free TV is a big enough problem.

Persons: —, Natalie Ammari, upend, Insider's Lucia Moses, what's, Andy Kiersz, Fox's Tubi, Gen Z, that's, Jenny Chang, Rodriguez, cofounders, John Overdeck, David Siegel, Carter Lyons, Scott Hoffman, Warren Buffett's, Berkshire Hathaway, Buffett, Noah Berger, Chelsea Jia Feng, Jensen Huang, Alyssa Powell, Banks, Sam Altman's, Kamala Harris, Tim Walz's, Dana Bash, Dan DeFrancesco, Hallam Bullock, Milan Sehmbi, Amanda Yen Organizations: Service, Business, Tech, Hollywood, Nielsen, Netflix, Paramount, Pluto, Comcast, Warner Bros . Discovery, YouTube, Getty, Big Tech, Chelsea, Menlo Ventures, CNN Locations: Berkshire, A16z, New York, London

☆ Why Cramer advises against running out to buy Nvidia's post-earnings stock dip
▼ + stars: | 2024-08-28 | by ( Zev Fima | ) www.cnbc.com time to read: +12 min

Jim doesn't see a need to step in first thing Thursday morning and buy the dip. Through its Nvidia AI Enterprise service, Nvidia is in the process of building out a potentially massive software business. Quarterly commentary During Nvidia's fiscal second quarter, better-than-expected sales were driven by strength in all key segments, including a Data Center segment revenue record. Regarding China, Kress said, "Data Center revenue in China grew sequentially in Q2 and is a significant contributor to our Data Center revenue. Guidance Taking a closer look at guidance, Nvidia's fiscal third quarter may not have beaten the Street's estimates by the magnitude some were hoping for, but it's far from disappointing.

Persons: Lindy, Triple Lindy, Jensen Huang, Hopper, Blackwell, Jim Cramer, Jim doesn't, Colette Kress, Kress, it's, inferencing, ChatGPT, Cloud prem, Nvidia Isaac, Jim Cramer's, Jim, Andrej Sokolow Organizations: Nvidia, Revenue, Triple, Moore's, Hopper, Blackwell, Amazon Web Services, Google, Enterprise, Devices, Intel, Apple, Data Center, Networking, Management, Data, Centers, Automotive, Siemens, Nvidia Blackwell, Mercedes, Benz, Nvidia Omniverse, CNBC, Getty Locations: China, Boston, Silicon Valley

☆ Elon Musk’s xAI accused of worsening Memphis smog with unauthorized gas turbines at data center
▼ + stars: | 2024-08-28 | by ( Lora Kolodny | In Lorakolodny | ) www.cnbc.com time to read: +2 min

Elon Musk announced his new company xAI which he says has the goal to understand the true nature of the universe. Elon Musk's artificial intelligence startup, xAI, is being accused by environmental and health advocates of adding to the pollution problem in Memphis, Tennessee, by using natural gas burning turbines at its new data center, and doing so without a permit. The letter notes that xAI "has installed at least 18 gas combustion turbines over the last several months (with more potentially on the way)." The company has been using the turbines to power the facility, but its long-term plan is to use power from the local utility, Memphis Light, Gas and Water and the Tennessee Valley Authority. MLGW told CNBC that it started providing 50 megawatts of power to xAI at the beginning of August.

Persons: Elon Musk, Musk, xAI, MLGW Organizations: Southern Environmental Law Center, Health Department, Environmental Protection Agency, Memphis, Tennessee Valley Authority, CNBC, SpaceX, Google, Microsoft, American Lung Association Locations: Memphis , Tennessee, Shelby County, Memphis, Tennessee, Shelby

☆ Visual AI startup NEX raises $3.5 million seed round led by Foundation Capital
▼ + stars: | 2024-08-27 | by ( Sri Muppidi | ) www.businessinsider.com time to read: +4 min

Lam aims to change that with NEX, which develops AI image tools for entertainment, gaming, and marketing. Founded in late 2023, the company recently raised a $3.5 million seed round led by Foundation Capital, with participation from Point72 Ventures. NEX does this by enabling users to generate images inspired by other images, not just text inputs, in a "real-time canvas." The startup's tech can also tailor the AI models based on a customer's existing data, a process called finetuning, or even develop models from scratch. Lam's vision for NEX is to be the "visual media tool for the AI era."

Persons: —, Darius Lam, Lam, NEX Ikon, NEX, OpenAI's Organizations: Service, Business, Foundation Capital, Point72 Ventures, NEX, Cerebras Systems, Adobe, Autodesk

☆ Google says 'we're flattered they're worried about us,' after Amazon sales guidelines diss rival's AI capabilities
▼ + stars: | 2024-08-27 | by ( Eugene Kim | ) www.businessinsider.com time to read: +3 min

Amazon's AI sales guidelines criticize rivals including Google and Microsoft. AdvertisementAmazon has internal sales guidelines that deride the AI capabilities of some of its biggest rivals, including Google. But OpenAI's explosive popularity gave it a head start in generative AI; the internal sales guidelines indicate some AWS customers launched their first AI projects using OpenAI's technology instead of AWS's. "It's no secret that generative AI is an extremely competitive space. AWS has more generative AI services than any other cloud provider, which is why our AI services alone have a multi-billion dollar run rate," the Amazon spokesperson said.

Persons: —, We're, they're, doesn't, Atle Erlingsson, Erlingsson, It's Organizations: Google, Microsoft, Service, Amazon Web, Business, AI, Amazon

☆ Internal Amazon sales guidelines spread doubt about OpenAI capabilities while bad-mouthing Microsoft and Google
▼ + stars: | 2024-08-26 | by ( Eugene Kim | ) www.businessinsider.com time to read: +10 min

Other talking points from the documents include OpenAI's lack of access to third-party AI models and weak enterprise-level contracts. "For generative AI workloads, AWS will compete most often w/ Microsoft's Azure OpenAI Service, OpenAI (directly), and Google Cloud's Generative AI on Vertex AI," one of the documents said. Instead, Amazon has prioritized selling AI tools like Bedrock, which gives customers access to third-party AI models. The sales guidelines also outline how AWS sales reps should respond to customers' questions about Microsoft and Google. In situations where Microsoft pitches its AI-powered analytics software, Fabric, to customers, AWS salespeople are instructed to say, "Microsoft Fabric is a new (unproven) offering."

Persons: —, It's, isn't, ChatGPT, OpenAI, OpenAI's, Sam Altman, Jason Redmond, Claude, Satya Nadella, Justin Sullivan, Maia, We're, they're, doesn't, Atle Erlingsson Organizations: Microsoft, Google, AWS, Service, Business, OpenAI, Amazon, Nvidia, Getty, Meta, Amazon's, AI, Fortune Locations: AFP

☆ Former OpenAI employees call out Sam Altman for not backing even 'light-touch' safety efforts
▼ + stars: | 2024-08-24 | by ( Lakshmi Varanasi | ) www.businessinsider.com time to read: +4 min

"OpenAI opposes even the extremely light-touch requirements in SB 1047, most of which OpenAl claims to voluntarily commit to, raising questions about the strength of those commitments." They said the existing federal legislation OpenAI is using to support its case is "woefully inadequate." They said they hoped their letter would help push the California legislature to pass SB 1047. In an email to Business Insider, a spokesperson for OpenAI said the letter misrepresented the company's position on the bill. "We strongly disagree with the mischaracterization of our position on SB 1047.

Persons: —, OpenAI, California Sen, Scott Wiener, Sam Altman, William Saunders, Daniel Kokotajlo, Saunders, Wiener, we've Organizations: Service, Business, Congressional, Labor, U.S, AI Safety Locations: California, Sacramento, OpenAI

☆ Former OpenAI researchers warn of 'catastrophic harm' after the company opposes AI safety bill
▼ + stars: | 2024-08-24 | by ( Katherine Tangalakis-Lippert | ) www.businessinsider.com time to read: +3 min

"We joined OpenAI because we wanted to ensure the safety of the incredibly powerful AI systems the company is developing," the researchers, William Saunders and Daniel Kokotajlo, wrote in the letter. "But we resigned from OpenAI because we lost trust that it would safely, honestly, and responsibly develop its AI systems." AdvertisementThey continued: "Developing frontier AI models without adequate safety precautions poses foreseeable risks of catastrophic harm to the public." SB1047 "has inspired thoughtful debate," and OpenAI supports some of its safety provisions, Kwon's letter, dated a day before the researchers' letter was sent, read. "We cannot wait for Congress to act — they've explicitly said that they aren't willing to pass meaningful AI regulation," Saunders and Kokotajlo wrote.

Persons: —, Gavin Newsom, William Saunders, Daniel Kokotajlo, Saunders, Kokotajlo, Sam Altman, Jason Kwon, Scott Wiener, Kokotajlo aren't, OpenAI, California's, — they've, Newsom Organizations: Service, Politico, California Gov, Business, California Legislature, Wiener Locations: California

☆ How Google makes custom chips used to train Apple AI models and its own chatbot, Gemini
▼ + stars: | 2024-08-23 | by ( Katie Tarasov | ) www.cnbc.com time to read: +7 min

He's been covering Google's custom cloud chips since they launched in 2015. Google was the first cloud provider to make custom AI chips. Microsoft 's first custom AI chip, Maia, wasn't announced until the end of 2023. But being first in AI chips hasn't translated to a top spot in the overall rat race of generative AI. Google TPUs still dominate among custom cloud AI accelerators, with 58% of the market share, according to The Futurum Group.

Persons: Google's, Daniel Newman, He's, Maia, wasn't, Gemini, OpenAI's ChatGPT, Newman, Amin Vahdat, Marc Ganley, Vahdat, they've, Stacy Rasgon, Rasgon, it's Organizations: Google, Apple, Apple Intelligence, Nvidia, Futurum, Amazon Web Services, Microsoft, CNBC, Systems, Unit, Bernstein Research, Broadcom, TSMC, Trillium, Taiwan Semiconductor Manufacturing Company, Intel, Samsung Locations: Mountain View , California, China, Taiwan, U.S

☆ Engineers have found a way to bootstrap their way to smarter AI models as they wait for Chat GPT-5
▼ + stars: | 2024-08-23 | by ( Emma Cosgrove | ) www.businessinsider.com time to read: +4 min

Read previewChat GPT-5, the next version of OpenAI's language model that changed everything, is on the way. As AI developers wait to test GPT-5, some have found a new way to bootstrap their way to more advanced AI without an entirely new model. Fewer idle GPUs then translate to more affordable computing, as Davis explained on the No Priors podcast released Thursday. When Davis and his co-authors used the compound AI method, the layered model produced the correct answer 37% of the time — a nearly 10-fold increase. "I think people are getting more sophisticated at thinking about cost in more of a life-cycle way," Davis said.

Persons: —, Jared Quincy Davis, Davis, Sarah Guo, Elad Gil, iterating Organizations: Service, Business, Foundry, Lightspeed Venture Partners, Sequoia Capital, Systems

☆ Startup using blockchain to prevent copyright theft by AI is valued over $2 billion after fresh funding
▼ + stars: | 2024-08-21 | by ( Ryan Browne | ) www.cnbc.com time to read: +5 min

Generative AI models require huge amounts of training data to enable their systems to produce advanced outputs. But the data that goes into them is often from sources where copyright restrictions are in place. The round values the two-year-old company at $2.25 billion, sources familiar with the matter told CNBC. Fighting AI copyright theftStory is now trying to tackle a timely problem with its tech — theft of copyrighted media on the internet by powerful generative AI models like OpenAI's ChatGPT. But the data that goes into fueling these AI models is often from sources where there's copyright restrictions in place.

Persons: Story, Andreessen Horowitz, Polychain, Smart, Story's, Lee, it's, Dolce Organizations: Getty, San, CNBC, Balmain, Gabbana, Brands, New York Times, Microsoft, Times, Big Locations: Francisco

☆ 3 ways to use ChatGPT to up your sales game, according to a consulting CEO
▼ + stars: | 2024-08-20 | by ( Jaures Yip | ) www.businessinsider.com time to read: +6 min

Read previewIt looks like some salespeople are already sold on using ChatGPT at work. That includes Jake Dunlap, the CEO of Skaled Consulting, a management and sales consulting firm with clients including LinkedIn, Microsoft, and Adobe. Here are Dunlap's favorite ways to use ChatGPT to boost his sales game and be more productive, which can help everyone from sales managers to account executives. Dunlap said he used to do these preparations in the middle of the night but now just goes right to ChatGPT. AdvertisementPersonalized trainingFor sales managers who lack the bandwidth to build personalized training plans for team members, Dunlap said that ChatGPT could be used to develop customized curricula.

Persons: —, Jake Dunlap, Dunlap, ChatGPT, there's, — let's, GPTs Organizations: Service, Skaled Consulting, LinkedIn, Microsoft, Adobe, Business, Google

☆ Taylor Swift can absolutely sue Trump over the fake endorsement images he reposted. Winning a lawsuit might be harder.
▼ + stars: | 2024-08-19 | by ( Laura Italiano | Natalie Musumeci | ) www.businessinsider.com time to read: +8 min

Read previewShould Taylor Swift sue Donald Trump or just shake it off? "Swift could sue Trump and those who misappropriated her likeness by creating AI-generated images," Neama Rahmani, the president and a cofounder of West Coast Trial Lawyers, said. "So I wouldn't be surprised if they send the Trump campaign a cease-and-desist letter at a minimum," Rahmani said. Firmly in the "sue Trump" camp is James Walker Jr., a veteran entertainment attorney from Atlanta who reps the estate of Isaac Hayes. Swift would need to prove that the Trump campaign sent these images out with intent to deceive voters."

Persons: —, Taylor Swift, Donald Trump, Trump, Swift, Taylor, deepfakes, Scarlett Johansson, lawyered, Rahmani, Harry Surden, Surden, Harris, James Walker Jr, Isaac Hayes, Walker, Aretha Franklin, I've, Paul Michael Wilson, Wilson, Jessica Litman, Litman, Mark Bartholomew, Bartholomew, Juan Perla, Curtis, Mallet, Prevost, Perla, Celine Dion, Vance, Johansson Organizations: Service, Business, Trump, West, Trial, University of Colorado, Biden, Walker & Associates, University of Michigan, University at Buffalo, ELVIS, Colt Locations: University of Colorado Boulder, Atlanta, Hayes, Tennessee, York

☆ The 'crazy' fix for Google's monopoly that investors are whispering about
▼ + stars: | 2024-08-14 | by ( Alistair Barr | ) www.businessinsider.com time to read: +6 min

The idea is that the US would require Google to make its Search index publicly available for anyone to use. AdvertisementBots and indexesA Search index is created by a bot crawling the web and collecting keywords and other information from sites. Related storiesGoogle's Search index is the biggest in the world. The Search index as part of the public commonsWouldn't this be taking something that belongs to Google, though? In the same way Bing powers DuckDuckGo, Google's open index could power other rival search engines that could offer different approaches to Google's search engine.

Persons: —, It's, wouldn't, it's, Amit Mehta's, Bing, DuckDuckGo Organizations: Service, Justice Department, Business, Google, Rivals, Mobile Virtual Network, Verizon, DOJ

☆ Google launches first AI-powered Android update and new Pixel 9 phones
▼ + stars: | 2024-08-13 | by ( Jennifer Elias | ) www.cnbc.com time to read: +3 min

In this article GOOG Follow your favorite stocks CREATE FREE ACCOUNTGoogle announced its first smartphone fully powered by its AI "Gemini" system. Google on Tuesday announced new artificial intelligence features that are coming to Android devices. Google doesn't make a lot of money from its hardware business but the latest Android features could help drive new revenue through the company's Gemini AI subscription program. Google previously had some AI features in Android, but this is the first year it's heavily emphasizing new capabilities powered by a large AI language model installed on devices. New Pixel 9 phones and Pixel Watch 3Zoom In Icon Arrows pointing outwards

Persons: Sameer Samat, Samat, Gemini, Siri Organizations: Google, Gemini, Apple, YouTube, Gmail, Apple Intelligence

☆ Google's big Pixel event was sure giving OpenAI vibes
▼ + stars: | 2024-08-13 | by ( Ana Altchek | ) www.businessinsider.com time to read: +1 min

Google may have taken Sam Altman's apparent dig at its event "aesthetic" into consideration. Google's Made By Google Pixel event featured dim lighting and a simple setup with wood in the background. The event aesthetic draws a sharp contrast from Google I/O and the Made By Google event last year. You can opt-out at any time by visiting our Preferences page or by clicking "unsubscribe" at the bottom of the email. The OpenAI CEO made the apparent dig about the vibe of Google's I/O event back in May, and the tech giant seems to have switched up its event staging for its most recent Made By Google event, which took place Tuesday.

Persons: Sam Altman's, Google's, — Organizations: Google, Service, Business

☆ Marketers are living in an AI advertising minefield
▼ + stars: | 2024-08-12 | by ( Lucia Moses | Lara O'Reilly | ) www.businessinsider.com time to read: +7 min

This issue was on full display at the Olympics, where Google face-planted with an ad for its Gemini AI tool. "There seems to be this fundamental misunderstanding of what we should be using AI for," said Iain Thomas, who cowrote a book on AI, "What Makes Us Human?," and is a founder of Sounds Fun, an agency that helps marketers harness AI. To date, 575 companies have bought ads to market AI products in 2024, up from 186 in all of 2023. "In the same way, I wouldn't trumpet that my new product was designed in Photoshop, so why would I talk about how my product was designed using AI? One of the top-performing US ads of 2023 came from Adobe, which ran a spot featuring a girl using AI to create a birthday card.

Persons: Iain Thomas, Sora, Josh Campo, Razorfish, Matt Rebeiro, Iris, Rebeiro, System1, Dove, Microsoft's, chatbot —, Thomas, JLo Organizations: Service, Olympics, Google, Business, Sounds, Washington State University, of Hospitality Marketing, Management, Yahoo, Publicis Media, YouTube, Enterprises, Adobe, Cadbury Locations: MediaRadar

☆ AI's big marketing problem: People don't want to hear about it
▼ + stars: | 2024-08-12 | by ( Lucia Moses | Lara O'Reilly | ) www.businessinsider.com time to read: +7 min

Advertisers love talking about AI, but they face a big problem: consumers are suspicious of the tech and don't want to be bombarded with messaging about it. This issue was on full display at the Olympics, where Google face-planted with an ad for its Gemini AI tool. To date, 575 companies have bought ads to market AI products in 2024, up from 186 in all of 2023. "In the same way, I wouldn't trumpet that my new product was designed in Photoshop, so why would I talk about how my product was designed using AI? One of the top-performing US ads of 2023 came from Adobe, which ran a spot featuring a girl using AI to create a birthday card.

☆ Here's why the creator of Gmail thinks Google fell behind in the AI arms race
▼ + stars: | 2024-08-11 | by ( Lakshmi Varanasi | ) www.businessinsider.com time to read: +2 min

But Google's AI rollouts have been anything but groundbreaking. Its new AI search feature, AI Overviews, promised to deliver neat, AI-generated summaries with Google search results. That's when its focus shifted to preserving its monopoly over search, Buchheit said. AdvertisementThat's not just Buchheit's analysis; it's something Page and Brin noted in their seminal 1998 paper introducing Google. With Google, however, their goal was to "provide high-quality search results over a rapidly growing World Wide Web."

Persons: —, Google's cofounders, Larry Page, Sergey Brin, Paul Buchheit, Bard, Buchheit, Sundar Pichai, there's, That's, Brin Organizations: Service, Gmail, Business, Google

☆ It looks like Sam Altman is dropping hints about OpenAI's next big thing
▼ + stars: | 2024-08-10 | by ( Jordan Hart | ) www.businessinsider.com time to read: +1 min

Sam Altman posted a photo of a strawberry bush, and AI nerds went wild. Strawberry aims to give OpenAI's tech autonomous internet navigation and deep research capabilities, Reuters reported. Go to newsletter preferences Thanks for signing up! AdvertisementThe tech industry is reading into a lighthearted post by OpenAI CEO Sam Altman, speculating that the picture might actually have a deeper meaning. Altman posted a photo of a strawberry bush to X on Wednesday morning, and some say it hints at one of OpenAI's reported ongoing projects.

Persons: Sam Altman, —, Altman, OpenAI's Organizations: Reuters, Service, Business

☆ The rise of OpenAI and Microsoft's $13 billion bet on the AI startup
▼ + stars: | 2024-08-10 | by ( Magdalena Petrova | ) www.cnbc.com time to read: +1 min

OpenAI, the company behind the ChatGPT chatbot, was founded in 2015 by a number of researchers, academics and entrepreneurs, including Sam Altman, Greg Brockman and Elon Musk. At the time, OpenAI said Musk left to avoid a conflict of interest with his other company, Tesla , which was becoming increasingly focused on AI. In the years since, OpenAI has grown into one of the prominent leaders in AI development. OpenAI now reportedly generates annual revenue of $3.4 billion, and has notable customers, including PwC, Moderna and Estée Lauder. Microsoft has invested about $13 billion into the AI startup.

Persons: Sam Altman, Greg Brockman, Elon Musk, Altman, Brockman, Musk, OpenAI, Estée Lauder Organizations: Tesla, Moderna, Microsoft, Big Tech Locations: OpenAI

☆ The AI world's most valuable resource is running out, and it's scrambling to find an alternative: 'fake' data
▼ + stars: | 2024-08-09 | by ( Hasan Chowdhury | Hugh Langley | ) www.businessinsider.com time to read: +11 min

OpenAI CEO Sam Altman has argued that AI models should eventually produce synthetic data good enough to train themselves effectively. As the well of usable human-generated data dries up, more companies look into using synthetic data. Rather than being pulled from the real world, synthetic data is generated by AI systems that have been trained on real-world data. Synthetic data may help offer some effective "countertuning" to the biases produced by real-world data, too. 'Habsburg AI'While the AI industry found some advantages in synthetic data, it faces serious issues it can't afford to ignore, such as fears synthetic data can wreck AI models.

Persons: —, that's, Sam Altman, Gary Marcus, It's, Nathan Lambert, Gretel, SynthLabs, Meta, Timnit Gebru, Margaret Mitchell, LLMs, Sadowski, Alexandr Wang, AlphaGeometry, Marcus Organizations: Service, Google, Business, Oxford, Gartner, New York University, Allen Institute, AI, Nvidia, Meta's, Anadolu, Getty, Rush, Microsoft, Monash University Locations: Cambridge, Habsburg

☆ Sequoia invests in Reflection AI, a startup founded by Google DeepMind alum, at $100 million valuation, sources say
▼ + stars: | 2024-08-07 | by ( Sri Muppidi | ) www.businessinsider.com time to read: +4 min

Read previewReflection AI, a startup building AI agents, has raised new funding at a $100 million valuation, Business Insider has learned. AI agents promise to execute difficult tasks, like booking an appointment or updating Salesforce. Laskin conducted AI research at the Berkeley Artificial Intelligence Research Lab and most recently worked at Google DeepMind, the company's AI research lab. AdvertisementReflection isn't the only startup building AI agents. In June, Amazon hired away the cofounders of AI agent startup Adept, which raised more than $400 million in funding, and licensed its technology, reported GeekWire.

Persons: —, cofounders, Misha Laskin, Ioannis Antonoglou, DeepMind, Laskin, Anthropic's Claude, OpenAI's, Antonoglou, Ioannis Organizations: Service, Sequoia Capital, Sequoia, Business, Berkeley Artificial Intelligence, Google, Amazon Locations: DeepMind

☆ AI was supposed to revolutionize customer service. Morgan Stanley's interns aren't buying it.
▼ + stars: | 2024-08-06 | by ( Alistair Barr | ) www.businessinsider.com time to read: +1 min

AI has been touted as a great way to make customer service call centers more efficient. Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Go to newsletter preferences Thanks for signing up! download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . One positive answer is supposed to come from customer service call centers, where AI has the potential to either replace or supplement legions of human employees handling questions from confused and sometimes grumpy consumers.

Persons: Morgan Stanley, —, Satya Nadella Organizations: Service, Microsoft, Business

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