Alan Trefler, Pegasystems founder and CEO, shared his formula for resilience in hard times.
Many looked to vendors, like software company Pegasystems, to automate and digitize business processes like supply-chain interactions and customer service.
"In 2022 and beyond, our goal is to capitalize on this demand," Trefler told Insider.
In addition to demand, Pegasystems' formula for resilience includes putting people first, doubling down on innovation, and taking a realistic reset.
"We're very energized that this vision we've had will be great, not just for us, but for our clients and their customers," Trefler said.