Wait times at Starbucks have gotten long, with some customers waiting nearly 30 minutes.
I visited three Washington, DC-area Starbucks stores to see how bad the waits were.
Wait times at the coffee chains' stores have gotten close to half an hour, Business Insider previously reported.
It's a problem that Brian Niccol, who joined Starbucks as CEO earlier this month, will have to deal with.
I also wanted to try different ways of ordering: Multiple Starbucks employees — or "partners," as the chain calls them — have told me that drive-thru wait times are one of the most important metrics their managers track.
Persons:
Brian Niccol, —, Niccol
Organizations:
Starbucks, Service
Locations:
Washington, DC