New data from Pitney Bowes shows Amazon was the only major carrier that didn't see a drop in 2022. In 2022, delivery companies shipped 21.2 billion packages — 2.2% less than in 2021 but more than 37% higher than 2019. When retailers have less package volume to spread around, the big guys get persuasive with their discounts, Ramachandran said. But in terms of package volume, it was the only major carrier to hold its 2021 package volume in 2022. Like UPS and FedEx, Amazon may also strategically choose not to grow package volume, but not by turning down customers.

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