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☆ Severe turbulence forces Scandinavian Airlines flight to return to Europe, airline says
▼ + stars: | 2024-11-15 | by ( Paradise Afshar | Caroll Alvarado | ) edition.cnn.com time to read: +2 min

CNN —A Miami-bound Scandinavian Airlines flight was forced to return to Europe on Thursday after encountering severe turbulence over Greenland, according to the airline. No severe injuries were reported among passengers or crew on flight SK957, the airline said in a statement to CNN Friday. The plane was rerouted to Copenhagen Airport in Denmark where it will undergo an inspection, according to the airline. A woman who was seated near him did not have her seatbelt on when the turbulence started, according to Solstad. Turbulence is the leading cause of injuries to flight attendants and passengers in nonfatal accidents on commercial airlines, according to the Federal Aviation Administration, but incidents are still rare.

Persons: Sammy Solstad, ” Solstad, “, ”, Solstad, rebooking Organizations: CNN, Airlines, Copenhagen Airport, SAS, Passengers, Federal Aviation Administration, National Transportation Safety Board Locations: Miami, Europe, Greenland, Copenhagen, Denmark

☆ US airlines are required to refund you for a canceled flight automatically
▼ + stars: | 2024-10-28 | by ( Pete Muntean | ) edition.cnn.com time to read: +1 min

CNN —Airlines in the United States are now required to give passengers cash refunds if their flight is significantly delayed or canceled, even if that person does not explicitly ask for a refund. The Department of Transportation says the final federal rule requiring that airlines dole out refunds — not vouchers — went into effect Monday. “Today, our automatic refund rule goes into full effect,” Buttigieg posted. In July, Buttigieg told airlines that they must make clear to passengers when they are entitled to a refund. In a statement, industry lobby Airlines for America said, “we support the automatic refund rule and are happy to accommodate customers with a refund when they choose not to be rebooked.”

Persons: —, Pete Buttigieg, ” Buttigieg, Buttigieg, ” Organizations: CNN — Airlines, Department of Transportation, Transportation, “, Airlines Locations: United States, “, America

☆ Extra legroom, assigned seats, overnight flights: Inside Southwest Airlines' plan for its future
▼ + stars: | 2024-09-26 | by ( Leslie Josephs | ) www.nbcnews.com time to read: +6 min

DALLAS — Southwest Airlines executives on Thursday outlined for Wall Street their vision to boost profits: extra legroom seats starting in 2026, assigned seating, international partnerships and overnight flights. Southwest’s new plan comes as its leaders seeks to fend off activist Elliott Investment Management, which has called for leadership changes. He had served as CEO of AirTran, the airline Southwest combined with in 2011, and was a consultant to Southwest after the merger. Southwest has supported Jordan despite calls for his replacement by Elliott, which didn’t immediately respond to the airline’s plan it laid out on Thursday. He called Southwest’s plan intentional and detailed.

Persons: ”, Ryan Green, “, Bob Fornaro, Fornaro, Bob Jordan, Jordan, Elliott, didn’t, ” Jordan, “ We’ve, — CNBC’s Rohan Goswami Organizations: DALLAS, Southwest Airlines, Wall, Elliott Investment Management, Federal Aviation Administration, Southwest, Spirit Airlines, AirTran, Boeing Locations: Southwest, Atlanta, Dallas, Hawaii

☆ Southwest Airlines raises summer revenue forecast, authorizes $2.5 billion in share buyback
▼ + stars: | 2024-09-26 | by ( Leslie Josephs | ) www.cnbc.com time to read: +2 min

DALLAS — Southwest Airlines raised its third-quarter revenue forecast on Thursday, announced its board authorized $2.5 billion in share buybacks and detailed a host of changes to its business model as it seeks to fend off activist Elliott Investment Management. Southwest executives are presenting their vision for the company's future at the airline's Dallas headquarters on Thursday in an investor day presentation. Southwest executives will try to convince investors that it is on the right track to boost profits and increase revenue. A day earlier, Southwest told staff it will slash its service in Atlanta next year and could cut more than 300 flight attendants and pilots from the city in an effort to reduce costs. Elliott later told Southwest mechanics' union that it still wanted a leadership change at the top of the carrier.

Persons: Bob Fornaro, Fornaro, Bob Jordan, Elliott, Gary Kelly, didn't, — CNBC's Rohan Goswami Organizations: DALLAS, Airlines, Elliott Investment Management, Spirit Airlines, Southwest, AirTran, Dallas Locations: Atlanta

☆ Flying Is Awful, but New Ways to Fix Air Travel Are on the Way
▼ + stars: | 2024-08-12 | by ( Emily Stewart | ) www.businessinsider.com time to read: +13 min

The message to the airline industry: You've had a few too many screwups to be left to your own devices. Over the past couple of years, the Biden administration has introduced a slew of rules and services intended to make airline passengers' lives easier. The airline industry seems to be relatively on board with the refund idea. But there are plenty of other problems with the airline industry that need solving — some the government can take care of, and some the government is causing. Gallup polls suggest more Americans have a negative view of the airline industry than a positive one.

Persons: You've, Bob Mann, William McGee, Joe Biden's, Pete Buttigieg, Biden, pocketbooks, They've, Janet Bednarek, Buttigieg, —, it's, It's, Bednarek, McGee, Mann, George Ferguson, wasn't, Emily Stewart Organizations: Boeing, Delta, Department of Transportation, Airlines, American Economic Liberties, Southwest, University of Dayton, Federal Aviation Administration, Airlines for America, Biden, Bloomberg Intelligence, FAA, Gallup, Business

☆ Summer is ‘high season’ for flight delays. Here’s what travelers need to know
▼ + stars: | 2024-08-05 | by ( Greg Iacurci | ) www.cnbc.com time to read: +4 min

Ironheart | Moment | Getty ImagesThe summer travel season is in full swing, often bringing more flight delays and cancellations. 'High' season for flight delays and cancellationsMid-June to the end of August typically marks "high season" for flight disruptions, Napoli said. "This summer will see more planes in the skies, frequent bad weather, and increased use of the nation's airspace," according to a Federal Aviation Administration webpage about summer travel. What Taylor Swift's The Eras Tour says about 'passion tourism'5 ways to maximize your vacation days More broadly, airline compensation policies vary for delays and cancellations. A recent spate of delays and cancellations related to a global IT outage was deemed a "controllable" event, for example.

Persons: Eric Napoli, Napoli, Hayley Berg, Biden, Taylor Organizations: Federal Aviation Administration, FAA, U.S . Department of Transportation, Consumers, Finance, Transportation, Airlines, Microsoft, Passengers, Union Locations: U.S, Europe

He told CNN he wasn’t notified of the minors program embargo. The couple flew to Atlanta, Georgia, from Spokane, Washington, on a Delta flight and encountered no issues, they told CNN. Travelers wait for their luggage at the Delta baggage claim at Hartsfield-Jackson Atlanta International Airport (ATL) in Atlanta, Georgia, US, on Tuesday, July 23, 2024. “There should be some kind of compensation for this.”He told CNN the issues have cost him a significant amount of money. Bastian also told Delta passengers in a note on Sunday that the airline would “continue to offer meal vouchers, hotel accommodations and transportation where available.

Persons: CNN —, “ Delta, ”, Reed, wasn’t, Delta, He’s, Pete Buttigieg, Jeremy, Kaylee Jones, Lucia, ” Jones, Ed Bastian, Christian Monterrosa, Dylan Steele, Steele, “, Arthur Ginolfi, I’ve, Ginolfi, Bastian, we’re Organizations: CNN, Delta, “, LaGuardia, Delta Air Lines, Atlanta’s Hartsfield, Jackson International Airport, Hartsfield, Jackson Atlanta International, Bloomberg, Getty, Jackson Airport, Delta Airlines Locations: Delta, Atlanta, Charlotte, New, Orlando, New York, Florida, St, Atlanta , Georgia, Spokane , Washington, Delta’s, South Georgia, Washington, Jackson, Philadelphia, New Jersey

☆ The best Delta customers can hope for is a simple refund
▼ + stars: | 2024-07-23 | by ( Jacob Shamsian | ) www.businessinsider.com time to read: +6 min

This story is available exclusively to Business Insider subscribers. The best Delta customers can hope for is a refund. AdvertisementCompensation policies for cancellations and delays are in the fine print of contracts between airlines and customers buying tickets. For airline customers in the US, Green recommended keeping receipts for tickets, cabs to connecting flights, and other expenses that Delta may reimburse for rebooked flights. Ordinary airline customers, he said, ought to consult their travel insurance policies.

Persons: —, They're, Pete Buttigieg, Mary Schiavo, Schiavo, Motley Rice, Justin T, Green, Mark Dombroff, Fox Rothschild, CrowdStrike, Buttigieg, Delta Organizations: Service, Business, Federal Aviation Administration, US Department of Transportation, Transportation, Falcon, Microsoft, Department of, Airlines, Kreindler LLP, Fox, of Transportation's, of Aviation, Protection, Delta Locations: FlightAware, Federal, Europe, Delta

☆ What Delta passengers are entitled to in terms of compensation
▼ + stars: | 2024-07-23 | by ( Marnie Hunter | ) edition.cnn.com time to read: +7 min

And some weary, frustrated passengers were still trying to reconstruct travel plans or abandon them for compensation. Here’s what we know about what they’re entitled to and how passengers can make claims with the airline. What are Delta passengers entitled to? Delta lists a “right to a refund upon request” in a Monday afternoon update on what it’s doing to serve affected customers. Some passengers reported six-hour waits, and many affected passengers had trouble securing food and lodging over the weekend.

Persons: Pete Buttigieg, “, ” Buttigieg, Buttigieg, ”, ” Delta, CNN’s Chris Isidore, Isabel Rosales, Amanda Musa Organizations: CNN, Delta Air Lines, Department of Transportation, Delta, of Transportation, Transportation, Delta’s, Atlanta’s Hartsfield, Jackson, “, ”, USDOT, Baggage Service, Service, Command Locations: Delta, Atlanta

☆ Travelers Delayed or Stuck by the CrowdStrike Outage: What Did Your Airline Provide?
▼ + stars: | 2024-07-23 | by ( Christine Chung | More About Christine Chung | ) www.nytimes.com time to read: +1 min

If you were flying — or planned to fly — last week, your travel plans might have been snarled by an I.T. outage that kneecapped myriad industries and critical services worldwide. On Friday, July 19, alone, nearly 14 percent of the scheduled flights in the United States were canceled and 56 percent were delayed, according to Cirium, an aviation data company. Did you get help from the airlines in paying for any meals, transportation or accommodations? We want to hear how the airlines did.

Organizations: Delta Air Lines Locations: United States

☆ CrowdStrike outage: What we know 4 days after a software update brought down computer systems around the world
▼ + stars: | 2024-07-22 | by ( Zoe Sottile | ) edition.cnn.com time to read: +7 min

CNN —Four days after a faulty software update from a cybersecurity company unexpectedly brought down computers and technical systems across the world, airlines and some other companies are still experiencing delays and other technical problems. The outage was related to a software update rolled out by CrowdStrike, a major US cybersecurity firm. The issue is specific to Falcon, one of CrowdStrike’s main software products, and is not impacting Mac or Linux operating systems, according to the advisory. US-based carriers American Airlines, United Airlines, Delta Air Lines, Allegiant Airlines, SunCountry and Frontier Airlines all reported issues on Friday. More than 1,200 Delta flights were canceled on Sunday, after the carrier canceled 1,208 flights on Saturday, according to FlightAware.

Persons: ” –, Patrick Anderson, —, CrowdStrike, “, George Kurtz, Kurtz, Crowdstrike, United, Delta, Pete Buttigieg, Ed Bastian, ” Buttigieg, Bastian, it’s, David Kennedy, “ It’s, ” Kennedy, “ There’s, Buttigieg, Brigham, Dana Organizations: CNN, Microsoft, Anderson Economic Group, Fortune, Travelers, Marriott International, American Airlines, United Airlines, Delta Air Lines, Allegiant Airlines, Frontier Airlines, Delta Airlines, Delta, Delta Air, Department, Turkish Airlines, Jetstar, Hong Kong Express, Cebu Pacific, Binary Defense, Mass, Penn Medicine, Mount, Mount Sinai Health, Emory Healthcare, Farber Cancer Institute, New, Memorial Sloan Kettering Cancer Center, Government, Social Security, Department of Motor Vehicles, UPS, FedEx Locations: Delta, FlightAware, Jetstar Japan, Hong, Massachusetts, Pennsylvania, Mount Sinai, New York, Atlanta, Boston, Arizona, Alaska, Washington ,

Introduction to Chase Ultimate Rewards®The Chase Ultimate Rewards® rewards program is frequently considered one of the top credit card point systems available today — and for good reason. Earning Chase Ultimate Rewards pointsThe only way to earn rewards in the Chase Ultimate Rewards ecosystem is to open and use a Chase card that operates within this program. Redeem points for experiences (point values vary)You can also use Chase Ultimate Rewards points to book special experiences, including one-of-a-kind events hosted by Chase. Chase Ultimate Rewards frequently asked questionsAre Chase Ultimate Rewards worth it? Chase Ultimate Rewards is a versatile and highly regarded rewards program offered by Chase Bank.

Persons: Chase, Chase Travel ℠, takeout, you've, Here's, you'll, cardholders Organizations: Business, Read, Chase, Chase Travel, Sapphire, Hotel, FDIC, Chase Sapphire, TSA, PayPal, Chase Sapphire Reserve, Ink, Sapphire Reserve, Aer Lingus Air Canada Aeroplan Air France, KLM, British Airways Emirates Hyatt, Singapore Airlines Southwest United Virgin, United Airlines, Star Alliance, Air Canada, Lufthansa, Singapore Airlines, British Airways, Oneworld, American Airlines, Cathay, Air France, Blue, Korean, Sundance Film, Apple, Navy, TAP Air Portugal, Southwest Airlines, Canada, IHG, Bonvoy, Hyatt, Marriott, Chase Bank Locations: Chase TravelSM, airfare, Hyatt, Iberia, Air, Delta, Milan, Italy, Chase, Caribbean, Mexico, Europe, Amsterdam, Paris, Singapore, West Coast, Asia, IHG.com, Hawaii, Florence, Grand Cayman, Bora Bora, Greece, Chevron

☆ More flight cancellations are expected as airlines gradually recover from global tech outage
▼ + stars: | 2024-07-21 | by ( Dalia Faheid | ) edition.cnn.com time to read: +8 min

CNN —Additional flight cancellations are expected through this weekend as airlines gradually recover from a global tech outage that has left thousands of passengers stranded at airports. The outage “has basically turned computers into bricks around the world,” Glenn Gerstell, former general counsel of the US National Security Agency, told CNN Saturday. More than 400 United flights were canceled Saturday, and over 200 flights were canceled Sunday, according to FlightAware.com. “I was supposed to be in California for my mom’s wedding,” Richard Whitfield of Pasco County, Florida, told CNN Saturday. They didn’t tell me – I had no notification, nothing,” Charlotte Yeh told CNN affiliate WFXT on Saturday.

Persons: ” Glenn Gerstell, ” Gerstell, ” CrowdStrike, George Kurtz, ” United, Delta, “, Allegiant, it’s, David Kennedy, “ It’s, ” Kennedy, “ There’s, Pete Buttigieg, ” Buttigieg, Justin Tallis, Villareal, ” Villareal, we’ve, ” Richard Whitfield, Whitfield, Jonathan Shade, Richard, ” Shade, Shade, ”, –, ” Charlotte Yeh, “ We’ve, ” Marc Forbes, WFXT, ” Carol Edwards Organizations: CNN, Microsoft, US National Security Agency, United Airlines, Delta Air, American Airlines, Binary Defense, US Department of Transportation, ”, Gatwick Airport, Getty, Atlanta’s Hartsfield, Jackson International Airport, Delta Air Lines, Boston Logan International, WFXT, Las Locations: Horley, London, California, Pasco County , Florida, Tampa, Atlanta, Tallahassee, Delta, Fort Lauderdale, Ft . Lauderdale, West Palm, Boston, Las Vegas

☆ Which airports and airlines have been affected by the outages?
▼ + stars: | 2024-07-19 | by ( Cnn Staff | ) edition.cnn.com time to read: +8 min

All flights for US airlines United Airlines, Delta Air Lines, and American Airlines were grounded early on Friday, with the Federal Aviation Administration (FAA), citing communication issues. Passengers and airline pilots wait at Newark International Airport after United Airlines and other airlines grounded flights because of a worldwide tech outage. Jaipur International AirportJaipur International Airport has confirmed that “flights nationwide” have been affected by the outage. Incheon International Airport, SeoulSouth Korea’s Incheon International Airport said Air Premia, Eastar Jet and several other airlines had been affected. Taoyuan International Airport, TaiwanTaiwan’s Taoyuan International Airport said several airlines at the airport had been impacted.

☆ What to know about airline refunds, delays as global IT outage causes 'mass chaos,' expert says
▼ + stars: | 2024-07-19 | by ( Greg Iacurci | ) www.cnbc.com time to read: +6 min

Airlines around the world experienced disruption on an unprecedented scale after a widespread global computer outage grounded planes and created chaos at airports. Ting Shen/Bloomberg via Getty ImagesMajor airlines like United, Delta and American Airlines grounded flights Friday morning amid a global IT outage impacting their operations, triggering delays for travelers. More from Personal Finance:Global tech outage hits financial services companies, including Charles SchwabRent a car for a road trip, or drive your own? Expedia, for example, said on social media Friday morning it was "experiencing high call volume and long wait times due to a global IT outage. The United Airlines terminal on July 19, 2024 as a global technology outage affected LAX airport in Los Angeles.

Persons: Ting Shen, Eric Napoli, Napoli, There's, John Breyault, Charles Schwab, Taylor, Biden, Breyault, Sara Rathner, Myung J, Chun Organizations: Delta Airlines, Ronald Reagan National Airport, Airlines, Bloomberg, Getty, American Airlines, U.S . Department of Transportation, National Consumers League, Finance, Global, United Airlines, Los Angeles Times, Transportation Department, Microsoft Locations: Arlington , Virginia, Delta, Los Angeles

☆ What to know if you’re traveling this weekend amid the global tech outage
▼ + stars: | 2024-07-19 | by ( Cnn Staff | ) edition.cnn.com time to read: +10 min

Here’s what to know if you’re planning to travel this weekend. David J. Phillip/APUS-based carriers American Airlines, United Airlines, Delta Air Lines, Allegiant Airlines, SunCountry and Frontier Airlines all reported issues on Friday. Crews have limits on their working hours, so staffing challenges cascade along with flight delays. That all depends on the type of ticket you have, the airline you’re flying with and whether you have travel insurance (which is always a good idea). If you’re set to travel soon, wherever you are in the world, it’s worth double checking your individual journey status before you travel.

Persons: What’s, It’s, CrowdStrike, David J, Phillip, Cirium, it’s, William Sikora III, you’re, ” Lousson Smith, Aaron Chown, Trenitalia Organizations: CNN, Microsoft, United Airlines, American Airlines, Delta Air Lines, Allegiant Airlines, Frontier Airlines, Federal Aviation Administration, FAA, Ryanair, Air, Turkish Airlines, KLM Royal Dutch Airlines, AirAsia, Dubai, Philadelphia International, Berlin, Amsterdam’s, Edinburgh Airport, CNN Travel, EU, Insurance, Airlines, British Airways, National Rail, Washington , D.C, Washington Metropolitan Area Transit Authority, Metropolitan Transportation Authority, MTA Locations: Air France, Europe, ” Spain’s, Madrid, Barcelona, Delta, –, London's Victoria, London, Italy, Washington ,, New York

☆ This Italian vacation hotspot is turning tourists away as it runs out of water
▼ + stars: | 2024-07-06 | by ( Barbie Latza Nadeau | ) edition.cnn.com time to read: +9 min

CNN —Set atop a hill on the Italian island of Sicily, Agrigento is a heritage tourist’s paradise. Sicily began enforcing water restrictions in February when the region declared a state of emergency amid a relentless drought. Tourists at the Temple of Concordia, an ancient Greek archeological site outside of Agrigento in southern Sicily, Italy. Sicily’s regional president, Renato Schifani, said the island’s losses — between crops, empty reservoirs and dying livestock — have already topped €1 billion. “The consortium used to guarantee water rotation every five or six days,” he said, referring to a farmers representative group.

Persons: Leisa Tyler, LightRocket, “, ” Giovanni Lopez, Diana Santanchè, Summers, Marco Maccarrone, ”, Maccarrone, Fabrizio Villa, Nicola Farruggio, Francesco Picarella, ” Picarella, Luca Cammarata, He’s, Alberto Pizzoli, ANBI, Renato Schifani, CNN’s Antonia Mortensen Organizations: CNN, of, Sicilian, Italian National Institute for Environmental Protection, Research, Getty, Sicily’s Hotel Federation, Agrigento’s Hotel Federation, of Culture, Water Resources Locations: Sicily, Agrigento, Italy, Rome, Syracuse, Pergusa, Italian, Caltanissetta, Mount Etna, AFP

☆ Help! Qatar Airways Denied Us Boarding Because of a Broken Link.
▼ + stars: | 2024-06-27 | by ( Seth Kugel | ) www.nytimes.com time to read: +3 min

When China finally reopened to tourists in 2023, we got visas and booked a July flight to Beijing via Doha on Qatar Airways, paying about $1,400 total. The link on the Qatar Airways website was broken, but I confirmed online and with friends who had recently traveled to China that I could fill it out upon arrival. At the airport, Qatar Airways disagreed, and when I once again couldn’t get the form to work, we were denied boarding. Qatar Airways mostly refunded the tickets — we received $1,185 — but refused to admit it was wrong. In your situation, your itinerary had you going through Qatar Airways’ hub in Doha, meaning those behind you in line in Jordan were probably headed to dozens of countries, all with their own rules.

Persons: couldn’t, Jordan Dear Elizabeth, ”, Max Tremaine Organizations: United Nations, Qatar Airways, Royal, China Southern, Sherpa, Qatar Airways ’ Locations: American, Jordan, China, Beijing, Doha, Istanbul, Royal Jordanian, Elizabeth, Amman, New York, London, Dutch, Bangladesh, Cairo, Australian, Kyrgyzstan

☆ Cruises tend to be cheaper than hotel vacations, and that's good news for these stocks
▼ + stars: | 2024-06-08 | by ( Michelle Fox | ) www.cnbc.com time to read: +6 min

"Cruise demand is also tied to a broader consumer desire for accumulating experiences rather than objects," Farley wrote. "We can see that 2024 is not just benefiting from pent up demand, because that is completely new demand," Farley said. Melius Research is also bullish on the industry's future and believes cruise lines are set for continued margin expansion over the next several years. However, cruise pricing is holding up, analyst Jamie Rollo said in a note Friday. Earlier this month, the cruise operator lifted its full-year earnings forecast, citing strong demand and an improved outlook for the year.

Persons: Robin Farley, Farley, diems, Viking, Conor Cunningham, Morgan Stanley's, Jamie Rollo, Jason Liberty, Morgan Stanley, Rollo Organizations: UBS, Royal, Cruise, CNBC Locations: U.S, Royal Caribbean, Norwegian

☆ A family spent 3 months rebooking flights home from Bali after being incorrectly marked as a no-show by Turkish Airlines. Now, they might lose $5,000.
▼ + stars: | 2024-05-30 | by ( Monica Humphries | ) www.businessinsider.com time to read: +8 min

Now, ticket prices have increased, and the Parfitt family is looking at flights that cost $5,000 more than initially planned. In October, the family spent $12,093 on four business-class tickets for a January flight on Turkish Airlines. With no available Turkish Airlines flights, airline staff rebooked the Parfitt family on an Emirates flight to Denpasar with a layover in Dubai the next day. Related storiesAfter 13 calls to Turkish Airlines, Parfitt said an agent finally discovered the issue: The family had been incorrectly marked as no-shows on the second leg of their original Turkish Airlines flight. Turkish Airlines' no-show policy states that a business-semi-flexible ticket isn't automatically canceled; it "may be reused for a specified fee, no refunds."

Persons: —, Justin Parfitt, Parfitt, it's, wasn't, Annabelle, hadn't, Justin Parfitt Parfitt, It's, I'm Organizations: Service, Turkish Airlines, Business, Companies, American Airlines, BI, Emirates Locations: Indonesia, France, Bali, Toulouse, Madrid, Istanbul, Denpasar, Emirates, Dubai, Turkish

CNN —The House has passed a major federal aviation bill that aims to improve aviation safety, enhance protections for passengers and airline workers and invest in airport and air travel infrastructure nationwide. The bill renewing the Federal Aviation Administration’s authority for five years will next head to President Joe Biden to be signed into law. Setting a standard for travel creditsUnder the bill, travel credits issued by airlines in lieu of refunds would have to be useable for at least five years. Increasing cockpit voice recordingCommercial aircraft would have to carry 25-hour cockpit voice recorders under the legislation. The cockpit voice recorder is one of the two black boxes and is currently only required to capture two hours of sound from the cockpit.

Persons: Joe Biden, John F, Republican Sen, Josh Hawley of, Democratic Sen, Elizabeth Warren of Organizations: CNN, Federal Aviation, FAA, National Transportation Safety, Reagan National Airport, American Airlines, Delta Air Lines, Department of Transportation, Republican, Democratic, Transportation, Administration, NTSB Locations: Washington, Kennedy, New York City, Josh Hawley of Missouri, Elizabeth Warren of Massachusetts

☆ A couple lost $4,400 when their Lufthansa flight was canceled. The airline promised them a refund, but 5 months later, they still haven't received the money.
▼ + stars: | 2024-03-29 | by ( Monica Humphries | ) www.businessinsider.com time to read: +9 min

Last summer, a couple was flying home when their connecting Lufthansa flight in Germany was canceled. In August, they were flying home from Singapore on United Airlines when their Lufthansa Airlines connection between Germany and New Jersey was canceled, Giantisco told Business Insider. Advertisement"More than anything, we need the money we spent trying to get home at the last minute and being stuck in Munich," Giantisco said. They flew from Munich to London on a Lufthansa flight and from London to New Jersey on United. That became a challenge when they discovered their original flight information had been removed from their United flight history.

Persons: haven't, —, Emma Giantisco, Dylan Marton, Giantisco, Marton, Marton hasn't, they'd, that's, Dylan Marton United, I've Organizations: Lufthansa, Service, United Airlines, Lufthansa Airlines, Business, New Jersey ., BI, Lufthansa rebooking, United, European Union, Star Alliance Locations: Germany, Singapore, New Jersey, Munich, Giantisco, Southeast Asia, Lambertville , New Jersey, Newark, Frankfurt, London, Marton

☆ How Will A.I. Change My Vacation This Year?
▼ + stars: | 2024-01-18 | by ( Julie Weed | ) www.nytimes.com time to read: +1 min

It is hard to believe that it has only been about a year since travelers started dabbling in ChatGPT-created itineraries. is like a teenage intern,” said Chad Burt, co-owner of the travel adviser network Outside Agents, “better, smarter, faster than you, but you need to lead them.”The expanding use of A.I. could influence how we book online, what happens when flights are canceled or delayed, and even how much we pay for tickets. For example, it could improve automatic rebooking onto new flights when customers miss connections or weather snarls runways. At United Airlines, for example, smarter software can offer rebooking options and issue food and lodging vouchers when a flight is canceled, rather than just rebooking a flight.

Persons: ”, Chad Burt, “, Oren Etzioni, Gilbert Ott Organizations: University of Washington, United Airlines Locations: Point.me

☆ Falling Domestic Fares and an A.I. Arms Race: What Travelers Can Expect in 2024
▼ + stars: | 2024-01-18 | by ( Christine Chung | ) www.nytimes.com time to read: +21 min

Arms Race: What Travelers Can Expect in 2024 At the start of what promises to be a very busy year, we look ahead at what you’re likely to encounter. With 2023 in the rearview mirror, we look ahead at what travelers will face in 2024. At United Airlines, for example, smarter software can offer rebooking options and issue food and lodging vouchers when a flight is canceled, rather than just rebooking a flight. United Airlines has suspended its flights indefinitely, said Josh Freed, a United spokesman. This year, travelers are expected to choose faraway places and board small ships, according to Virtuoso, the consortium of luxury travel agencies.

Persons: Chanelle, Hayley Berg, ” Ms, Berg, “, Robert W, Mann Jr, ”, Chad Burt, Oren Etzioni, Gilbert Ott, Hopper, Greg Forbes, Delta’s, Neville Pattinson, Mr, Pattinson, biometrics, Laura Lindsay, Joshua Smith, Smith, Laurel Brunvoll, Michael Zeiler, Airbnb, We’ve, Jamie Lane, ‘, ’ ”, Jan Freitag, “ We’ve, David Whiteside, Brian Kelly, Guy, Leigh Rowan, “ There’s, Kelly, Rowan, ” Mr, James Thornton, Sharm el Sheikh, Khaled Ibrahim, Harry Rubenstein, Rubenstein, Eyal Carlin, Josh Freed, Jack Ezon, Tom Marchant, Beth McGroarty Organizations: World Tourism Organization, International Air Transport Association, Analysts, Express Global, ”, airfare, University of Washington, United Airlines, Transportation, Administration, Salt Lake, International Airport, Denver International Airport, Delta Air Lines, U.S . Customs, Border Protection, La Guardia Airport, Los Angeles International Airport, biometrics, Thales, Air, American Airlines, Global, “, —, MidX Studios, LivSmart Studios, Hilton, Hyatt Studios, Accor Hotels, Boston University, Visa, Mastercard, Walmart, Target, Savanti, Chase, Intrepid Travel, Amisol Travel, East Travel Alliance, United, Consumers, Ki’ama, Wellness, Global Wellness Institute Locations: United States, Point.me, Salt, North America, London, Rome, Tokyo, Cancún, Las Vegas, Cayman Islands, Polynesia, Europe, Norway, Denmark, Air Canada, Bergen, Flam, Scandinavia, Italy, France, Malta, Slovenia, Maryland, Spain, Portugal, Britain, Egypt, India, Mexico ; Cape Girardeau, Mo, Niagara Falls, N.Y . Texas, Burnet, Sulphur Springs, New York, Vienna, Marriott, Israel, Jordan, Oman, Oman —, Tunisia, Northern Africa, Sharm, Cairo, Amisol Travel Egypt, Jerusalem, Tel Aviv, Ramle, Kimberley, Western Australia, Mitre, Patagonia, Ki’ama Bahamas, Bahamas, South Africa, Hudson, Tuxedo Park, N.Y, Malibu , Calif, Mexico

☆ A self-described real estate visionary was charged with running an Airbnb scam that made millions by tricking guests into booking non-existent properties
▼ + stars: | 2024-01-04 | by ( Hannah Getahun | Kelsey Vlamis | Lloyd Lee | ) www.businessinsider.com time to read: +5 min

NEW LOOK Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . The complaint said Goel and associates would purposely double-book guests and then invent "fake last-minute excuses for cancelling overbooked guests or tricking them into switching to inferior replacements." Sometimes, they would encourage guests to stay at alternative properties they offered as a false upgrade and keep the money when guests complained, the indictment said. The indictment said that in some instances, Goel and others working with him listed properties for rent that didn't even exist.

Persons: Shray Goel, Goel, —, Shray Goel —, Alex, Brittany, Jess, Tyler, Goel's, Allie Conti, Airbnb, Vrbo Organizations: US, Prosecutors, Service, Business, FBI Locations: Florida, California, Florida , Illinois, Colorado, Texas, Vrbo

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