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☆ The best Delta customers can hope for is a simple refund
  + stars: | 2024-07-23 | by ( Jacob Shamsian | ) www.businessinsider.com   time to read: +6 min
This story is available exclusively to Business Insider subscribers. The best Delta customers can hope for is a refund. AdvertisementCompensation policies for cancellations and delays are in the fine print of contracts between airlines and customers buying tickets. For airline customers in the US, Green recommended keeping receipts for tickets, cabs to connecting flights, and other expenses that Delta may reimburse for rebooked flights. Ordinary airline customers, he said, ought to consult their travel insurance policies.
Persons: —, They're, Pete Buttigieg, Mary Schiavo, Schiavo, Motley Rice, Justin T, Green, Mark Dombroff, Fox Rothschild, CrowdStrike, Buttigieg, Delta Organizations: Service, Business, Federal Aviation Administration, US Department of Transportation, Transportation, Falcon, Microsoft, Department of, Airlines, Kreindler LLP, Fox, of Transportation's, of Aviation, Protection, Delta Locations: FlightAware, Federal, Europe, Delta
☆ DOT investigating Delta over IT outage chaos
  + stars: | 2024-07-23 | by ( Justine Fisher | ) www.cnbc.com   time to read: +2 min
Delta Airlines passengers line up for agent assistance at Hartsfield-Jackson Atlanta International Airport on July 22, 2024 in Atlanta, Georgia. The U.S. Department of Transportation's Office of Aviation Consumer Protection is investigating Delta Air Lines over chaos sparked by last week's global IT outage, according to a statement. The DOT cited widespread flight disruptions and customer service failures in which Delta did not uphold commitments to its passengers, it said. On Tuesday, 12% of Delta flights were canceled and 13% were delayed as of mid-morning, according to FlightAware, with some passengers still stranded in airports even days after the outage. The DOT penalized the airline $140 million, a sum 30 times larger than any previous consumer protection violations penalty from the department.
Persons: Pete Buttigieg, Ed Bastian, Rahul Samant, Bastian Organizations: Delta Airlines, Hartsfield, Jackson Atlanta International Airport, The U.S . Department of Transportation's, of Aviation, Protection, Delta Air Lines, Delta, Microsoft, Social, Southwest Airlines Locations: Atlanta , Georgia, The, Atlanta and Minneapolis
☆ US fines American Airlines for keeping passengers on tarmac
  + stars: | 2023-08-28 | by ( David Shepardson Paul Grant | David Shepardson | Paul Grant | ) www.reuters.com   time to read: +3 min
American airlines jets sit at gates at Washington's Reagan National airport in Washington, U.S. April 29, 2020. REUTERS/Kevin Lamarque/File Photo Acquire Licensing RightsAug 28 (Reuters) - The United States Transportation Department (USDOT) on Monday fined American Airlines (AAL.O) $4.1 million for unlawfully keeping thousands of passengers on the tarmac for hours, the largest-ever penalty for violating the rule. On one of the 43 flights, passengers were not provided with food and water as required. “This is the latest action in our continued drive to enforce the rights of airline passengers,” U.S. Transportation Secretary Pete Buttigieg said. While accepting this compromise settlement "American respectfully disagrees that certain of these tarmac delays warrant enforcement action under the extremecircumstances presented," it added.
Persons: Kevin Lamarque, USDOT, Pete Buttigieg, David Shepardson, Paul Grant, Rami Ayyub, Bill Berkrot Organizations: Reagan, REUTERS, United States Transportation Department, Monday, American Airlines, Aviation Consumer Protection, Dallas Fort Worth, Transportation, American, British Airways, Thomson Locations: Washington , U.S, Dallas, Dallas Fort Worth Airport, U.S
☆ These are the airlines most likely to bump people from flights
  + stars: | 2023-08-03 | by ( Grace Dean | ) www.businessinsider.com   time to read: +4 min
Frontier Airlines was the most likely of the 15 largest US carriers to bump people from flights in early 2023. A further 3,395 were voluntarily denied boarding and 2,442 were involuntarily denied boarding. The data covers domestic US flights and international flights that departed from the US, and doesn't include passengers who were involuntarily denied boarding for other reasons. These are how the 15 carriers rank in terms of the proportion of passengers involuntarily bumped, per ATCR data:Frontier Airlines Envoy Air Spirit Airlines PSA Airlines American Airlines Skywest Airlines Republic Airways Southwest Airlines Alaska Airlines Jetblue Airways United Airlines Hawaiian Airlines, Endeavor Air, Allegiant Air, Delta Air LinesFrontier says on its website that in the event of an overbooked flight, passengers who volunteer to give up their seats get "alternative travel accommodations" as well as a Frontier voucher. "It is our goal to find enough volunteers so that no customers are denied boarding involuntarily," the airlines says.
Organizations: Frontier Airlines, Endeavor, Frontier, Travel, Department of Transportation's, of Aviation Consumer Protection, June's, Consumer, Airlines, Envoy Air, Delta Air Lines, Endeavor Air, Hawaiian Airlines, Frontier Airlines Envoy Air Spirit Airlines PSA Airlines American Airlines Skywest Airlines Republic Airways Southwest Airlines Alaska Airlines Jetblue Airways United Airlines Hawaiian Airlines, Allegiant Locations: Delta
☆ DOT says Frontier, foreign airlines must pay travelers $600 million in refunds
  + stars: | 2022-11-14 | by ( Leslie Josephs | ) www.cnbc.com   time to read: +2 min
The U.S. Department of Transportation on Monday said it has ordered Frontier Airlines and five foreign carriers to pay about $600 million in refunds to travelers whose flights were canceled or significantly changed by the airlines. Travelers are entitled to a refund when airlines cancel their flights, but many customers were offered vouchers when airlines slashed flights during the pandemic. Frontier Airlines has been required to pay $222 million in refunds, the Department of Transportation said Monday. "It shouldn't take an enforcement action from the U.S. Department of Transportation to get airlines to pay refunds that they're required to pay," Buttigieg said on a call with reporters Monday. DOT said those five airlines together had to pay just over $400 million in refunds.
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