Harvard-trained etiquette expert Sara Jane Ho prides herself on making uncomfortable situations like this feel manageable.
Here is Ho's step-by-step guide:Wait for a pause in the conversation: Don't interrupt them midsentence.
Use a nonjudgmental voice: "The most important thing is your tone," Ho says.
"Even if they are the only one who says your name wrong, just make it seem like they are not, so they don't feel singled out," she says.
"I actually wrote two messages after that."
Persons:
Sara Jane Ho, Sarita, Ho, It's, Sara
Organizations:
Harvard, Netflix, CNBC