Suumit Shah, the CEO of the e-commerce platform Dukaan, laid off 90% of his support staff, replacing them with an AI chatbot. The CEO of an e-commerce platform is getting absolutely roasted online for posting a Twitter thread saying the company laid off 90% of its customer support staff after an AI chatbot outperformed them. "We had to layoff 90% of our support team because of this AI chatbot. Replacing most of his customer support team with a chatbot reduced customer support costs by around 85%, he wrote. The support team was laid off here because business is failing and funding is dry.

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Persons: Suumit Shah, Shah, kakapoopoopeepeeshir, It's, Gray Organizations: Twitter, Eating Disorder Locations: Bengaluru, —