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Top related persons:
— - 1 Debika Bhattacharya - 1 Bhattacharya - 1 it's - 1
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New York City
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Verizon - 1 Service - 1 Verizon Communications - 1 Fortune - 1 Verizon Business - 1 hyperpersonalization - 1 Telecom - 1

Search resuls for: "hyperpersonalization"


3 mentions found


☆ Verizon sees early success using generative AI to answer questions from business customers
  + stars: | 2024-07-30 | by ( Erica Sweeney | ) www.businessinsider.com   time to read: +6 min
Verizon uses generative AI to reduce the workload from its high volume of business-related calls. Debika Bhattacharya, the chief technology-solutions officer at Verizon Business, said Verizon received 170 million calls from business and individual customers every year. Last year, the company added generative AI as another layer to help reduce the demands on customer-service agents and answer clients' questions faster. AI in actionIncorporating generative AI into its business-to-business customer-service strategy helps agents answer questions and resolve issues faster, Bhattacharya said. Bhattacharya said it's too early to share data about how generative AI was improving Verizon's business customer service.
Persons: —, Debika Bhattacharya, Bhattacharya, it's Organizations: Verizon, Service, Verizon Communications, Fortune, Verizon Business, hyperpersonalization, Telecom Locations: New York City
☆ Do not underestimate how important humans are, even as we automate, the chief technology officer of SAP says
  + stars: | 2023-03-10 | by ( Josée Rose | ) www.businessinsider.com   time to read: +9 min
Automation, generative artificial intelligence like ChatGPT and Bard, and machine learning are pushing business leaders like never before. They deployed this app, built on SAP Business Technology Platform, and said it saves 400,000 hours per year. Maybe it's a bike company: You're interested more in road bikes or fun bikes. You talked about providing and embedding AI and machine learning and giving customers ways to solve problems in a scalable, ethical way. When machine learning arrived, first that automates a lot of capabilities, but now you have completely new jobs.
☆ Companies Are Inventing Silly, Cute Executive Titles but It's a Trick
  + stars: | 2023-01-12 | by ( Drew Limsky | ) www.businessinsider.com   time to read: +10 min
Chief amazement officers, chief heart officers, and chief empathy officers are popping up across companies. They also found that titles like chief people officer and chief happiness officer were gaining in use. If you thought home's where the heart is, think again, because the workplace now has a chief heart officer. Sometimes the chief heart officer exists in addition to the head of human resources, a role that is increasingly called, more humanistically, the chief people officer. Claude Silver, the chief heart officer at VaynerMedia and self-proclaimed "first chief heart officer," told Forbes in 2017 that she was "here to be of service" to her staff.
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