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Search resuls for: "Zach Griff"


4 mentions found


☆ Frequent flyer programs: The most profitable part of the airline industry
  + stars: | 2024-09-08 | by ( Chris Isidore | ) edition.cnn.com   time to read: +6 min
That’s because frequent flyer programs have become a crucial part of the airline industry’s profitability. The typical airline passenger probably never thinks about the economics of frequent flyer programs, but the programs have become crucial for airlines to generate the profits needed to stay afloat. United reported a mere $3.2 billion on its other operating line that came primarily on payments to its frequent flyer program. “The airlines’ frequent flyer programs are their lifeblood; they’re the reason the airlines are in business,” said Zach Griff, senior aviation reporter for The Points Guy, a travel site that closely follows the programs. But it’s probably inaccurate to say frequent flyer programs are more valuable than the airlines themselves since actual flights give the programs their intrinsic value, said Andrew Didora, airline analyst with Bank of America.
Persons: cardholders, ”, Zach Griff, Tom Fitzgerald, TD Cowen, “, it’s, Pete Buttigieg, Scott Kirby, Griff, Guy, Andrew Didora, Didora, “ They’re, ” Didora Organizations: New, New York CNN, Delta Air Lines, American Express, American Airlines, Delta, Department of Transportation, United, Airlines, America, Bank of America Locations: New York
☆ Delta passengers are angry – but will be back. They have little choice
  + stars: | 2024-07-28 | by ( Chris Isidore | Jaide Timm-Garcia | Isabel Rosales | ) edition.cnn.com   time to read: +9 min
The reality of the American air travel system is that powerful forces keep passengers flying the same carriers, even after service meltdowns like Delta just suffered. For passengers who live near one of the hubs where Delta controls most of the flights, such as Atlanta, Detroit, Minneapolis or Salt Lake City, choices are even more limited. But by Monday, the problems were mostly limited to Delta as other businesses were back to normal, adding to the frustration of its passengers. Delta canceled more than 4,400 flights from July 19 to 21, according to tracking service FlightAware. Past experience, plus the dominance of Delta in Atlanta and Don Hooper’s frequent flyer miles, would keep them using the airline.
Persons: Don Hooper, Dorothy, I’m, ” Don Hooper, “, ” Dorothy, Dorothy Hooper, ”, Don Hooper’s, Jeremy, Kaylee Jones, Lucia, Jeremy Jones, Zach Griff, won’t, McNamara, Joe Raedle, Scott Keyes, Delta, Dylan Steele, Steele, It’s, I’ve, … It’s, he’s, you’ve, “ We’ve Organizations: New, New York CNN — Delta Air Lines, Delta, CNN, St, Detroit Metropolitan Wayne County Airport, “ Locations: New York, Delta, United, Southwest, Atlanta, Detroit, Minneapolis, Salt Lake City, Bozeman , Montana, Greece, Italy, Spokane , Washington, St, Orlando, Washington
☆ How Southwest can win back its angry, stranded customers
  + stars: | 2023-02-01 | by ( Chris Isidore | ) edition.cnn.com   time to read: +7 min
New York CNN —Southwest Airlines’ customers are furious about the company’s Christmas week service meltdown. Southwest said that it lost about $350 million in ticket sales for January and February because people have avoided bookings on the airline. No wonder: the holidays are perhaps the worst time of the year to strand customers. One group that has clearly not forgiven Southwest as of yet is airline investors. Southwest (LUV) shares closed Tuesday down only 1% from where they closed December 19, the day before the meltdown started.
☆ Southwest is giving 25,000 frequent flier points worth $300 to passengers impacted by the airline's holiday travel meltdown
  + stars: | 2023-01-04 | by ( Jordan Hart | ) www.businessinsider.com   time to read: +3 min
The airline is currently offering affected passengers 25,000 frequent flier points valued at over $300. The offer has caused long wait times for some passengers trying to claim points, reports say. The estimate includes both lost revenue from refunds and reimbursements for expenses like hotels and rental cars, CNBC reported. While Griff reported a 15-minute wait to receive points, another traveler told WSJ he had an estimated wait time of over an hour to redeem the 75,000 points offered to his party of three. In the email, Jordan reminded recipients that Rapid Rewards points don't expire, have no blackout dates, and can be used on Southwest gift cards.
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