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Read previewA big perk of a Costco membership is the unlimited returns offered by the company. While the returns policy on electronic goods is now 90 days, until 2007, Costco members had an unlimited returns policy on electronic goods — excluding personal computers. It's far from the only example of Costco returns. Bean used to offer a legendary lifetime returns policy but switched to a one-year return limit in 2018 after some customers abused it. Shoshy Ciment/Business InsiderCostco's business model relies on maintaining customer loyalty, and unlimited returns help.
Persons: , Yuliana Martinez, Louis Orellana, Bean, Shoshy, Neil Saunders, Saunders, Katherine Black, Kearney, Gina Logan, Logan Organizations: Service, Costco, Business, GlobalData
Yuliana Martinez and Louis Orellana returned their old mattress to Costco for a full refund. As we considered buying a new one, I wondered what we'd do with the old mattress that we had bought from Costco two years prior. The store will accept any used mattress as long as it is in good condition. After making our return, Costco provided us with store credit. In fact, we're already keeping this mattress in good condition, just so we can return it in the future.
Persons: Yuliana Martinez, Louis Orellana Organizations: Costco, Service Locations: Wall, Silicon, Los Angeles , California
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