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New York CNN —Starbucks baristas can put eight shots of espresso into one cup. Starbucks’ self-serve stations had milk, sugar, sweeteners, spices and stirrers, just like at other coffee shops. This influx of mobile orders has sometimes strained Starbucks workers during rush hours. Gabby Jones/Bloomberg/Getty ImagesNiccol said bringing back self-serve stations will help Starbucks serve drinks in four minutes or less. “We’ll need to have proper staffing so that people are able to restock the condiment bar and make sure it’s clean and presentable.”
Persons: Amanda Poore’s, creamer, , Poore, David Garfield, , Brian Niccol’s, Gabby Jones, Niccol, We’re, it’s, Amanda Rivera, Rivera Organizations: New, New York CNN, Starbucks, Bloomberg, Getty, Starbucks Workers Locations: New York, Seattle, Atlanta
At Starbucks, Niccol inherits a company that under previous leadership consistently disappointed investors with weakening sales, including back-to-back periods of negative same-store sales growth this year. Operations Upon taking over Chipotle, Niccol's focus was on improving operations after the rise of digital orders complicated execution and increased wait times. The addition of shelves alone accelerated the use of Chipotle's second "make line," where digital orders are prepared in the back of the store. To rebuild consumer trust at Chipotle, Chipotle launched the "Behind the Foil" campaign to showcase transparency in food preparation. His marketing approach "brought new news in a positive way toward Chipotle," Silberman said.
Persons: Brian Niccol's, Brian Niccol, Jim Cramer, Laxman Narasimhan, Niccol, Chipotle, Howard Schultz, Narasimhan, Schultz, Jefferies, Andy Barish, Barish, Lauren Silberman, Silberman, Rachel Ruggeri, there's, It's, Carne Asada, Queso Blanco, Chipotle's, Deutsche Bank's Silberman, hasn't, Tressie Lieberman, Lieberman, Jim Cramer's, Jim, Adam Jeffery Organizations: Starbucks, CNBC, Street, North America, Deutsche Bank ., Deutsche, Taco, Yum Brands, Yahoo, LinkedIn, Starbucks Workers Locations: Chipotle, Niccol, China, U.S, Denver, Michigan, Maine
The decision underscores the fractious relationship Starbucks has had with organized labor as more and more workers at its stores unionize. In 2022, when Schultz was interim CEO, he attended a company event in Long Beach, California, to address and improve working conditions at Starbucks stores. According to the administrative law decision, he “had an angry expression on his face.” The NLRB decision upholds an administrative law judge’s decision in October 2023. In a statement, Starbucks said it disagrees with the board’s decision. Though Schultz stepped down in March 2023 after his third time serving as CEO, he remains tied to the company.
Persons: Starbucks ’ Howard Schultz, you’re, Schultz, , , , McKinney, Starbucks, we’re, ” Michelle Eisen Organizations: New, New York CNN, Starbucks, National Labor Relations Board, Madison Hall, Workers United, NLRB, Wednesday, Starbucks Workers United, CNN Locations: New York, California, Long Beach , California, Buffalo , New York, Buffalo, Washington, Long
Demonstrators protest outside a closed Starbucks Corp. location at 505 Union Station in Seattle, Washington, US, on Saturday, July 16, 2022. Baristas at a Starbucks in Bellingham, Washington, became the 500th store to join the Starbucks Workers United union on Monday. Since the first location voted to unionize in 2021, more than 11,000 baristas have joined the union, according to a Tuesday press release. "This milestone is a testament to workers building power from the ground up," said Lynne Fox, president of Workers United. The union and Starbucks announced together in February that negotiations would be taking place through a collaborative process to work toward a foundational framework.
Persons: Baristas, Lynne Fox, Brian Niccol Organizations: Starbucks Corp, Starbucks Workers United, Workers, Starbucks Locations: Seattle , Washington, US, Bellingham , Washington, Bellingham
Starbucks CEO Brian Niccol said the coffee chain is committed to bargaining in good faith with the union that represents many of its baristas, as the two sides work to craft a labor deal. He was responding to a letter from the Starbucks Workers United bargaining delegation sent a day earlier, ahead of another bargaining session between Starbucks and the union. Three years ago, Starbucks baristas started unionizing under Workers United, an affiliate of the Service Employees International Union. Niccol joined Starbucks several weeks ago, making him a newcomer to the union discussions. Today, Workers United represents more than 490 of Starbucks' U.S. cafes and more than 10,500 of its employees.
Persons: Brian Niccol, Niccol, Starbucks baristas, Chipotle Organizations: CNBC, Starbucks Workers United, Starbucks, Workers United, Service Employees International Union, burrito Locations: Lansing , Michigan, Augusta , Maine, U.S
Read previewLaxman Narasimhan is stepping down as CEO of Starbucks, just 17 months after he assumed the role in March 2023, the coffee giant announced on Tuesday. Chipotle CEO Brian Niccol will take over in September, with current CFO Rachel Ruggeri serving as interim CEO until then. Narasimhan's time at the head of the company had been tainted by falling sales, union clashes, and activist investors. Its former CEO keeps attacking the companyHoward Schultz, who led Starbucks for over 23 years, is not afraid to share his views on company management. In Starbucks' press release addressing the leadership change, Schultz didn't acknowledge Narasimhan's time at the company.
Persons: , Laxman, Chipotle, Brian Niccol, Rachel Ruggeri, Laxman Narasimhan, William Blair, Sharon Zackfia, Narasimhan, Chris O'Cull, Elliott, Paul Singer, Elliott Management, Howard Schultz, Stephen Brashear, Getty Howard Schultz, Schultz, Schultz didn't Organizations: Service, Starbucks, Business, Narasimhan's, Elliott Management, CNBC, Getty, Street, The Workers United, Financial Times, Pride Locations: China, Palestine
Employees who brewed and served Starbucks coffee, whom Starbucks called baristas, handwrote customers’ names on their drink orders. But Starbucks’ business has transformed, and it has struggled to maintain its identity as that third place along the way. In some stores, customers complained online that Starbucks pulled out comfortable chairs and replaced them with hard wooden stools. Mobile ordering was another major step in Starbucks’ road to becoming primarily a take-away business. Starbucks also is opening 2,000 new stores, including traditional Starbucks locations, pick-up stores, delivery-only stores and drive thru-only locations.
Persons: Howard Schultz, ” Schultz, , Stephen Brashear, Michelle Eisen, , ” Eisen, Laxman Narasimhan, — it’s, Schultz, Tim Boyle, Wall, Tom Cook, Casey, “ It’s, Cook, ” ‘, Michael Casey, Alex Wong, Joe Pine, Eisen Organizations: New, New York CNN, Starbucks ., Starbucks, Employees, Getty, Starbucks Workers, LinkedIn, Mobile, Horizons, Harvard Business Locations: New York, America, Buffalo , New York, United States, North America, U.S, Newsmakers, Buffalo
Starbucks resumes contract talks with employee union
  + stars: | 2024-05-28 | by ( ) www.cnbc.com   time to read: 1 min
Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailStarbucks resumes contract talks with employee unionCNBC’s Kate Rogers joins 'The Exchange' to share details on Starbucks' challenges and how they will factor into negotiations taking place between the company and Workers United this week.
Persons: Kate Rogers Organizations: Workers
Spencer Platt | Getty ImagesWhen Starbucks and its baristas union resume contract bargaining this week, workers may have renewed momentum at their backs — courtesy of the company's own CEO. Narasimhan, in prepared remarks to Wall Street analysts, cited some of the challenges that union workers have been highlighting in their bid for better working conditions. For Workers United, the union behind the Starbucks organizing, his admission that more could be done was promising. Starbucks and the union are meeting to continue working on the framework that will inform every single-store contract moving ahead. There has been another call for change at Starbucks stores that may carry weight at the negotiating table.
Persons: Spencer Platt, Laxman Narasimhan, we're, Narasimhan, CNBC's, Kevin Johnson, baristas, Michelle Eisen, Eisen, we've, Howard Schultz, Schultz, Howard Organizations: Getty, Starbucks, Wall Street, U.S, Workers United, Staffing, CNBC Locations: New, Buffalo , New York, Buffalo
Tesla is being accused of taking steps to keep employees in Buffalo, New York, from unionizing, according to a complaint from the National Labor Relations Board. The policy restricted Tesla workers from "recording, unauthorized solicitating [sic] or promoting," and "creating channels and distribution lists," among other things, the complaint said. The Tesla Buffalo plant was supposed to manufacture solar panels, but has been used more recently to assemble electric vehicle charging equipment, and to house a team of AI software data labelers. Last month, the Buffalo plant was home to a number of job cuts put in place as part of a broader restructuring at the electric vehicle company. Tesla has also faced workers' rights challenges in Europe.
Persons: Elon Musk, Tesla, Linda Leslie, Musk Organizations: SpaceX, X Holdings Corp, Milken Institute's Global, Beverly Hilton Hotel, National Labor Relations, Buffalo, Union, Workers United, CNBC, NLRB, National Labor Relations Act, Twitter, Tesla Locations: Beverly Hills , California, Buffalo , New York, unionizing, Tesla Buffalo, Buffalo, New York, Europe, Sweden
Starbucks announced a surprise drop in same-store sales for its latest quarter, sending its shares down 17% on Wednesday. Pizza Hut and KFC also reported shrinking same-store sales. Starbucks said bad weather dragged its same-store sales lower. Wingstop , Wall Street's favorite restaurant chain, reported its U.S. same-store sales soared 21.6% in the first quarter. This marks the second consecutive quarter that Burger King reported stronger U.S. same-store sales growth than McDonald's.
Persons: It's, McDonald's, it's, Taco Bell, January's snowstorms, we've, Ian Borden, Wall, International's Popeyes, Chris Kempczinski, Laxman Narasimhan, Narasimhan, David Gibbs, Taco, Yum, Burger, Organizations: Starbucks Workers, D.C, Starbucks, KFC, Yum Brands, Taco, Bureau of Labor Statistics, Taco Bell, Brands Locations: Dupont Circle, Washington, Pizza, U.S, Australia, Canada, Germany, Japan, Taco
A Starbucks worker boards the Starbucks union bus after Starbucks workers stood on the picket line with striking SAG-AFTRA and Writers Guild of America (WGA) members in solidarity outside Netflix studios on July 28, 2023 in Los Angeles, California. Starbucks and Workers United, which represents roughly 500 of its cafes, said Friday in a joint release that they made "significant progress" in their contract talks this week. The two-day session marked the first time in nearly a year that Starbucks and Workers United came to the bargaining table. Workers United has broadly pushed for higher wages and more consistent scheduling, among a range of other priorities. After a year, workers who lose faith in the union can petition to decertify, putting a ticking clock on negotiations.
Persons: there's Organizations: SAG, Guild of America, Netflix, Starbucks, Workers United, Service Employees International Union, SEIU . Workers United Locations: Los Angeles , California, Atlanta
Store agreements will be negotiated and ratified separately, but the union might make proposals that could affect all of the Starbucks workers it represents. Workers United has broadly pushed for higher wages and more consistent scheduling, among a range of other priorities. Citing unfair labor practices by Starbucks, the labor board has denied 18 other petitions to decertify. Starbucks argued that other agencies seeking injunctions have a higher threshold to receive one than the labor board does. Starbucks could share more about the union negotiations during its quarterly earnings call.
Organizations: Starbucks, Workers United, National Labor Relations Board, Service Employees International Union, NLRB, International Brotherhood of Teamsters Locations: U.S, Pittsburgh, Memphis
The Supreme Court is set to hear Starbucks’s challenge on Tuesday to a federal judge’s order to reinstate workers who were attempting to unionize a store in Memphis. Starbucks is asking the court to make it harder for the National Labor Relations Board to obtain intervention by judges in cases where a company is accused of violating labor law. Starbucks, which has faced hundreds of accusations of labor law violations across the country, argues that there is a patchwork of standards under which the N.L.R.B. The appellate court in this case, the U.S. Court of Appeals for the Sixth Circuit, applies a lower standard, and Starbucks is pushing the Supreme Court to apply a more strict, uniform standard that is in line with other circuits. Starbucks Workers United, the union representing the company’s workers, filed an unfair labor practice charge over the firings, arguing that the company selectively enforced the rules against organized workers.
Organizations: National Labor Relations Board, Starbucks, U.S ., Appeals, Sixth, Starbucks Workers United Locations: Memphis
Investors have lost their taste for Starbucks stock as the company faces headwinds in key markets across the globe. SBUX .SPX YTD mountain Starbucks' year-to-date stock performance compared with the S & P 500. At this point, the question is whether the possibility of a weak quarter and lowered guidance are already priced into Starbucks' stock. In light of the report, we lowered our price target on Starbucks stock to $115 per share from $125, but maintained our 1 rating. A Starbucks logo is seen as members and supporters of Starbucks Workers United protest outside of a Starbucks store in Dupont Circle, Washington, D.C., on Nov. 16, 2023.
Persons: Jeff Marks, Michael Conway, Brady Brewer, Laxman Narasimhan, it's, Rachel Ruggeri, Morgan Stanley, reshuffling, Wells, Jim Cramer's, Jim Cramer, Jim, Kevin Dietsch Organizations: Down, North, Starbucks International, Starbucks, Deutsche Bank, CNBC, Starbucks Workers, D.C, Getty Locations: U.S, China, Israel, North America, America, Europe, Starbucks China, Wells, Starbucks, Dupont Circle, Washington
Ahead of an International Women's Day Summit in Silicon Valley on Thursday, Google's employee message board was hit with an influx of staffer comments about the company's military contracts with Israel. The event on Monday in New York featured an address from Barak Regev, managing director of Google Israel. A Google spokesperson said the employee was fired for "interfering with an official company-sponsored event" in an email to CNBC on Thursday. Unfortunately, before the event a series of off-topic and divisive questions and comments were posted to internal forums. WATCH: Google vs. Google
Persons: , Sundar Pichai, Barak Regev, Regev, Boycotters, Dory, Gemini, Mai Ubeid, Ubeid, didn't Organizations: Google, CNBC, Israel, Defense Department, Amazon Web Services, Hamas, Palestinian enclave's Health Ministry, Tech, Google Israel, Starbucks, Workers United Locations: New York, Israel, Gaza, Silicon Valley, U.S, France
DUBAI, United Arab Emirates (AP) — The Middle East franchisee of Starbucks said Tuesday it has begun firing around 2,000 workers at its coffee shops across the region after the brand found itself targeted by activists during the ongoing Israel-Hamas war in the Gaza Strip. Alshaya runs about 1,900 Starbucks branches in Bahrain, Egypt, Jordan, Kuwait, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, Turkey and United Arab Emirates. Since the beginning of the war on Oct. 7, Starbucks has found itself alongside other Western brands targeted by pro-Palestinian activists over the war. “We do not use our profits to fund any government or military operations anywhere — and never have.”In October, Starbucks sued Workers United, which has organized workers in at least 370 U.S. Starbucks stores. Starbucks isn't the only brand targeted by activists in the war.
Persons: Alshaya, , Boycotters Organizations: United Arab Emirates, East, Starbucks, Reuters, Workers United, Israel, McDonald's Locations: DUBAI, United Arab, Israel, Gaza, Kuwait, Bahrain, Egypt, Jordan, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Seattle, U.S
The Middle East franchisee of Starbucks said Tuesday it has begun firing around 2,000 workers at its coffee shops across the region after the brand found itself targeted by activists during the ongoing Israel-Hamas war in the Gaza Strip. Alshaya runs about 1,900 Starbucks branches in Bahrain, Egypt, Jordan, Kuwait, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, Turkey and United Arab Emirates. Since the beginning of the war on Oct. 7, Starbucks has found itself alongside other Western brands targeted by pro-Palestinian activists over the war. In October, Starbucks sued Workers United, which has organized workers in at least 370 U.S. Starbucks stores. Starbucks isn't the only brand targeted by activists in the war.
Persons: Alshaya, Boycotters Organizations: East, Starbucks, Reuters, Workers United, Israel, McDonald's Locations: Israel, Gaza, Kuwait, Bahrain, Egypt, Jordan, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Seattle, U.S
Starbucks to begin talks with Workers United union
  + stars: | 2024-02-27 | by ( Ramishah Maruf | ) edition.cnn.com   time to read: +1 min
New York CNN —Starbucks said Tuesday it will begin talks with the Workers United union to discuss bargaining agreements and union organizing. Starbucks also said it is using the framework to begin to resolve litigation related to partner benefits announced in May 2022 and the use of the Starbucks brand in an intellectual property lawsuit. “As a sign of good faith, Starbucks has agreed to provide partners represented by Workers United with the May 2022 benefits, including credit card tipping,” the statement said. In November, thousands of Starbucks workers at hundreds of stores went on strike, protesting the lack of their first contract despite a nearly two-year organizing drive. Since the first location voted to unionize in December 2021, Starbucks has fought aggressively against the union drive.
Persons: – CNN’s Danielle Wienner, Bronner Organizations: New, New York CNN, Starbucks, Workers United, NLRB Locations: New York
A Starbucks logo is seen as members and supporters of Starbucks Workers United protest outside of a Starbucks store in Dupont Circle, Washington, D.C., on Nov. 16, 2023. The wage increases are a sign of good faith from Starbucks toward Workers United, an affiliate of the Service Employees International Union that has organized more than 300 company-owned Starbucks locations. Starbucks and Workers United said they have agreed to start discussions "on a foundational framework" on how to reach collective bargaining agreements for stores. The announcement marks the most noticeable thawing in the two parties' relationship since the first Starbucks location unionized in December 2021. Starbucks also said Tuesday that it would provide unionized cafes with credit card tipping, a benefit that has been available in nonunion stores for more than a year.
Persons: Howard Schultz, Laxman Narasimhan Organizations: Starbucks Workers, D.C, Workers United, Service Employees International Union, Workers, Starbucks, CNBC PRO Locations: Dupont Circle, Washington
Starbucks and the union that represents employees in roughly 400 of its U.S. stores announced Tuesday that they were beginning discussions on a “foundational framework” that would help the company reach labor agreements with unionized workers and resolve litigation between the two sides. The union greeted the development as a major shift in strategy for Starbucks, which has taken steps to resist union organizing at the company since the campaign began in 2021, moves that federal labor regulators have said violated labor law hundreds of times. It said that, as a gesture of good faith, it was providing unionized workers with benefits it introduced in 2022 but withheld from union stores, like an option for customers to tip via credit card. Representatives of both Starbucks and the union, Workers United, said that while details must be worked out, they hoped to be back at the bargaining table in the coming weeks. Negotiations between the two sides had largely lapsed over the past several months.
Organizations: Starbucks, Workers
The coalition is pushing to replace three current Starbucks board members with its own nominees. The SOC proxy presentation claims the company's board has backed what it calls an "unnecessarily confrontational" strategy with the union. Starbucks said it has not only a new CEO, but with these additions, it has added five new board members in the past year. The proxy presentation targets three current Starbucks board members: Ritch Allison, Andy Campion and Jørgen Vig Knudstorp. Allison, Campion and Knudstorp, specifically, provide "continuity and highly-valuable unique perspectives," the Starbucks presentation said.
Persons: Baristas, Nielsen, Maria Echaveste, Joshua Gotbaum, Wilma Liebman, Daniel Servitje, Neal Mohan, Mike Sievert, Ritch Allison, Andy Campion, Jørgen Vig Knudstorp, Allison, Campion, Knudstorp, Wendy's, Narasimhan Organizations: Starbucks, CNBC, Organizing Center, U.S . Securities, Exchange Commission, National Labor Relations Board, NLRB, Starbucks Corporation, Siren Retail, Service Employees International Union, Starbucks Workers United, Communications Workers of America, United Farm Workers of America, Chipotle, Darden, Restaurant Brands, Yum Brands, White House, Hawaiian Airlines, White, Grupo Bimbo, YouTube, Mobile, SEC Locations: Buffalo, Arlington , Virginia, China, U.S
A federal labor law judge has ordered Starbucks to reinstate a high-profile labor organizer and barista who resigned in 2022 after the coffee giant repeatedly ignored her scheduling requests. In a decision dated Tuesday, an administrative law judge with the National Labor Relations Board ruled that Starbucks compelled Jaz Brisack to resign. Brisack helped lead the unionization of a Starbucks store in downtown Buffalo, New York, in late 2021. It was the first company-owned Starbucks store to unionize in the U.S. in decades. After the successful union election at her store, Brisack began working full-time for Workers United, the union organizing Starbucks workers.
Persons: barista, Jaz Brisack, Brisack, ” Brisack, Robert Ringler, Ringler, weren’t Organizations: Starbucks, National Labor Relations Board, Workers United Locations: Buffalo , New York, U.S, New York, unionizing
McDonald's and Starbucks , two of the biggest U.S. restaurant companies, both said the Israel-Hamas war hurt their sales at the end of last year. Shares of McDonald's fell 4% in morning trading Monday, several hours after it reported that a sales slowdown in the Middle East contributed to its fourth-quarter revenue miss. Starbucks CEO Laxman Narasimhan said Tuesday that the company's sales in the Middle East struggled, but boycotts also hurt its U.S. cafes. Unlike Starbucks, McDonald's did not note any effect on its U.S. sales. Yum Brands is scheduled to report its quarterly results on Wednesday, while Restaurant Brands is slated to share its earnings on Feb. 13.
Persons: Laxman Narasimhan, McDonald's, Cowen, Andrew Charles, Chris Kempczinski, Kempczinski, Papa John's, Burger Organizations: U.S, Starbucks, Starbucks Workers, Workers United, McDonald's, Yum Brands, Restaurant Brands, CNBC PRO Locations: Tel Aviv, Israel, Gaza, Malaysia, Indonesia, France, Europe
Starbucks reported record revenue in its fiscal first quarter but lowered its sales outlook for the rest of the year as spending weakens in China and other markets. Starbucks said its revenue rose 8% to a record $9.43 billion for the October-December period. Global same-store sales rose 5%, which was also lower than the 7% increase analysts forecast. Starbucks also saw record U.S. spending per order as visitors bought more food and spent more to customize their drinks. Starbucks and Workers United plan to try to resolve the lawsuit in mediation sessions next month, according to court filings.
Persons: Laxman Narasimhan, Narasimhan, , ” Narasimhan, boycotters, Belinda Wong, We’re, Wong Organizations: Starbucks, Workers United, Israel, Workers Locations: China, Seattle, U.S, Narasimhan, Gaza
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