On day two, I parked the car in Waveny Park in New Canaan and when I returned, it was gone. The local police told me they had impounded the rental because Avis had reported it stolen to the New York Police Department. I asked Avis not to charge me for the rental, but they did, $653, and when I disputed the charge with Capital One, Avis fought me. I can’t believe Avis is renting out cars they have reported stolen, and then charging its clients. In it, Ms. Gibson said Avis apologized to you and has now refunded the rental cost, and implied that the company had not known the rental was reported stolen.

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Persons: Avis, Lorraine, ”, renter, Edelman, Beth Gibson, Gibson, “, Lorraine “ Organizations: Kennedy International, New York Police Department, Capital Locations: California, New York, Avis, Connecticut, Waveny, New Canaan, El Dorado Hills, Calif